Customer Reviews for Onsite Equipment
(U-Haul Neighborhood Dealer)

641 reviews

205 W Market St   Salinas, CA 93901

(831) 753-2036

Office Hours

  • Monday - Friday:
    9 am - 2 pm / 3 pm - 5 pm
  • Saturday - Sunday:
    9 am–12 pm

Services at this Location:

Contact Us

(831) 753-2036

205 W Market St
Salinas, CA 93901

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 2 pm / 3 pm - 5 pm
  • Saturday - Sunday:
    9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

Scott Greth 
Rating:
5.0

The initial quote I got was $40… when I arrived it was suddenly $160?!?! I was SO upset to be so misled. I would have rented from the other company I was looking at if I wouldn’t have been lied to!

Meghan Maloof 
Rating:
5.0

Chris made the checkout process super easy! Thank you Chris!

Stephanie Bray 
Rating:
5.0

Staff was great. Truck was great. An overall wonderful experience.

Scott Morris 
Rating:
5.0

Always a pleasure to be recognized.

Michael Prediger 
Rating:
5.0

Customer did not leave a comment.

Richard Gonzales 
Rating:
5.0

Customer did not leave a comment.

Thomas Avila 
Rating:
5.0

customer service was great

MICHAEL FOLETTA 
Rating:
5.0

Thank you very much the service . And thanks for the New power train in he Trucks . Turbo .... Nice power !!!!

Dale Deboer 
Rating:
3.0

Customer did not leave a comment.

Mark Vasquez 
Rating:
5.0

Good customer service as they were able to assist me and very friendly

Ulda valverde 
Rating:
5.0

Customer did not leave a comment.

Thomas Avila 
Rating:
5.0

It is like my brand new silvarado is always waiting for me readlly to go anytime i need it, and i do not have to insur it or register it or find a parking place. Love love

Brent Thomas 
Rating:
5.0

Everything was good; however, I would recommend for employees to inspect the mechanical components of the vehicle as I had issues with the gasoline tank and the gas leaking out as I tried to fuel the vehicle. Luckily, I had a short move and barely managed to return the vehicle before running out of fuel

Israel Villalvazo 
Rating:
3.0

I got a flat tire 10 minutes after getting on the road for my move. Tire tech that came out to repair the flat tire stated it still has thread but was very old by looking at the bits strewn on the freeway and onto the trailer I was towing. This incident could have been avoided

David Moreno 
Rating:
5.0

The staff was very quick and efficient

JOSEPH PIINI 
Rating:
5.0

Customer did not leave a comment.

Janet Mikkelsen 
Rating:
5.0

Customer did not leave a comment.

RICKY LABINDALAUA 
Rating:
1.0

The trailer was broken. Only one latch the other is broke . And they amcharged me for two days. I only used one day!

Charlie Navarro 
Rating:
5.0

La persona en front desk Sack es muy amable y professional. Gracias U-Haul por tener gente competitiva 205 w market 2/14/2024

TEOFILO MORENOABARCA 
Rating:
5.0

The gentleman who helped me was very patient and kind. This was a difficult move and your employee was so sweet. Would definitely rate him as a great guy and u haul is very lucky to have him!

Terry Hughes 
Rating:
5.0

Customer did not leave a comment.

Daniel Crowley 
Rating:
5.0

Customer did not leave a comment.

Stephanie Quizeo 
Rating:
5.0

Customer did not leave a comment.

doyal edwards 
Rating:
2.0

The tire light was still on, maybe he didn’t enter the code to turn it off but that should be easy. The past driver left garbage in as well that wasn’t cleaned out. The overnight check out process was a bit of pain too, the site was loading very slow and not accepting payment for awhile.

Lillian Tarantino 
Rating:
4.0

Customer did not leave a comment.

David Chavoya 
Rating:
5.0

Customer did not leave a comment.

martin hernandez 
Rating:
2.0

Make sure gas gauge and mile gauge are both correct on rental contract

Manuel Rios 
Rating:
5.0

Customer service is excellent

JERRY ARIAS 
Rating:
5.0

Fix the fuel bar selector on the return truck option on the app, the bar did not allow me to be specific on the gas I returned truck at so system is trying to charge me for gas even though I returned truck with the same amount of fuel as picked up. Luckily there’s photos to prove this but as a customer I should have to go through having to call in to explain the issue with the fuel selection part and request a refund. Moving is overwhelming enough so please fix this issue to make the customers experience less frustrating.

pamela gordon 
Rating:
5.0

thanks u haul for the excellent service, the employee treat us like he knew us for long time, full bilingual which is very important now on days, thanks Again the Orozco’s

Amalia Orozco 
Rating:
5.0

Customer did not leave a comment.

kyle in 
Rating:
5.0

Very helpful

MARK STEWART 
Rating:
5.0

Customer did not leave a comment.

Cliff Vasquez 
Rating:
5.0

Customer did not leave a comment.

Daniel Crowley 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Pimentel 
Rating:
5.0

Customer did not leave a comment.

Michael Harper 
Rating:
5.0

Customer did not leave a comment.

Isaura Vargas 
Rating:
5.0

No change so far.

Lana Hart 
Rating:
5.0

Customer did not leave a comment.

Hector Garcia 
Rating:
5.0

Great service and clean equipment would definitely recommend and give 10 stars if it were an option.. Thanks again!

Josephine Sanchez 
Rating:
5.0

The Rep was very knowledgeable and great to work with

Javan Coleman 
Rating:
5.0

Customer did not leave a comment.

JEFFREY CLARE 
Rating:
5.0

Have the office better stocked/maintained so a paper receipt/bill can be issued

Lea Twisselmann 
Rating:
5.0

Customer did not leave a comment.

doyal edwards 
Rating:
5.0

Customer did not leave a comment.

Carlos Chavez 
Rating:
5.0

Great thank you

margarito gonzales jr 
Rating:
5.0

Great service

Robert Koffroth 
Rating:
5.0

Customer did not leave a comment.

ALONDRA ISLAS 
Rating:
5.0

Customer did not leave a comment.

Steve Scruggs 
Rating:
3.0

Todo bien 🆗

Alfredo Reyes Atenco 
Rating:
3.0

The previous U-haul renter smoked in the vehicle and wasn't cleaned out properly. I had a throat infection just by driving the vehicle with all the smoke smell.

Divyang Mistry 
Rating:
5.0

I was so pleased with the service I’m renting a van for tomorrow @ a different location. Thank you you again for ur services.

lilian sanchez 
Rating:
5.0

Customer did not leave a comment.

Mark Lopez 
Rating:
5.0

Customer did not leave a comment.

Christine Castro 
Rating:
4.0

All the glass surfaces had stains making it difficult to drive when the sunlight was at an angle.

Akshay Thorat 
Rating:
3.0

I was charged for 5 more miles than I actually drove. I have GPS to prove it. I trusted my customer service rep for doing the right thing. Also, before I left I took a photo of the gasoline gauge. It shows an eighth of a tank. I called and informed. But when I return the vehicle the man stated that I should have had a quarter tank in the vehicle. I even added 3 gallons to the tank. I drove for less than 10 mi and it charged me for 15 mi. I told them I called and I showed him the picture and dated time stamp of the image of the gauge. The overpayment that I made wasn't high enough for me to go in there and complain but I may not go there again.

Carl Davis 
Rating:
5.0

and great customer service

james ringrose 
Rating:
5.0

Everything was great. I was able to keep the uhaul for additional days that I needed it for my move. Thank you I appreciate the convenience it brought to move to my new home.

Isaura Vargas 
Rating:
5.0

Customer did not leave a comment.

Juan Martinez 
Rating:
5.0

Every thing was very goid

marina marquez 
Rating:
5.0

Customer did not leave a comment.

hilda wolter 
Rating:
5.0

Customer did not leave a comment.

Juan Zavala 
Rating:
5.0

Thank you for waiting after hours Chris. You have great customer service and the equipment was in very good condition. Keep up the great work!

Anthony Perez 
Rating:
5.0

Customer did not leave a comment.

EDGAR VALDEZ 
Rating:
5.0

Much improved over the way the location used to be. New owners have cleaned up the old place and it looks great!

Mich Avant 
Rating:
5.0

Customer did not leave a comment.

Kevin Nobusada 
Rating:
5.0

The store rep. Was extremely knowledgeable and very helpful with my trailer connection. I will return again!

roy Estradapichardo 
Rating:
5.0

Customer did not leave a comment.

Kyle Elder 
Rating:
4.0

I was charged for going over mileage and was not informed

Paulina Reynoso 
Rating:
5.0

at this point, absolutely nothing.

jose ortiz sose nolasco 
Rating:
5.0

The trailer had minor damage, but was well marked and it worked fine. The UHAUL attendant was very nice and helpful.

Michael Harper 
Rating:
5.0

Customer did not leave a comment.

kimberly kemp 
Rating:
1.0

A manager at this location made false claims against me for pre existing damage to the vehicle and said to my face in front of other staff and customers that I placed the marker at the damage from another location. A scuff was documented as a scratch costing me $800. After billing me the charges were itemized, which I had requested to be before billing. When she pointed out the damage she said it was “to the metal”. I started buffing with my sleeve and it was coming clean. I her to reverse the charges said I’d have to fix it first. I asked why the coverage didn’t cover the cost she claimed that took the car off road which is misuse and voids the contract. I had done no Such thing. Earlier she had stated in a voicemail that my contact was void because I returned the car late. An extension was granted for a day when I really needed two for cleaning. I was told to forget about cleaning, if I didn’t return it right away, they would report it stolen. I cleaned it anyway but was charged $700 for a cleaning package. This has all been very upsetting and stressful, I feel like I was targeted and humiliated. As I was doing my best to erase the scuff I was being charged $800 for, she stood over me smiling saying she could still see a mark. If I couldn’t erase it completely I would have to pay the full damages. A tiny speck was left when my Uber arrived. It was closing time also but She said I could come back and try again later and then laughed. I couldn’t tell if she was mocking me, other customers were watching and a staff member apologized and shrugged as if to say she’s the boss so he couldn’t help me. This location is crooked and is scamming people.

AMY ROSSINI 
Rating:
5.0

Customer did not leave a comment.

David Vasquez 
Rating:
5.0

employee was outstanding

MICHAEL FOLETTA 
Rating:
4.0

Service was prompt, courteous and professional.

Alonzo Gonzalez 
Rating:
5.0

Customer did not leave a comment.

bryce storbeck 
Rating:
5.0

Thank you for taking care of my moving needs

Wendell cells 
Rating:
3.0

Customer did not leave a comment.

Ashley Tapia 
Rating:
5.0

Excellent customer service! Helped me hook up the trailer and all! Friendly and professional. Definitely recommending this spot to my friends.

Mario Estrada Jr 
Rating:
5.0

Customer did not leave a comment.

Jessica Morris 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO GARCIA 
Rating:
5.0

Customer did not leave a comment.

Marie Rossi 
Rating:
5.0

Customer did not leave a comment.

Steven Vasquez 
Rating:
5.0

The people and facility in Salinas were great, your website sucks. Why do you have to add things on my reservation that I didn’t agree to? And then you don’t give me an upfront breakfast of the cost, why do you have to be so untrustworthy?

Larry Steele 
Rating:
5.0

Warning lights on dash, but didn't prevent successful moving job. Thank you for your expeditious service.

Carl Davis 
Rating:
5.0

Customer did not leave a comment.

Rosanna Betancourt 
Rating:
2.0

It’s disheartening, after reviewing several emails, I’ve come to realize that they up charge. This isn’t the only time. I’ve been moving and renting U-Hauls from this location multiple times on end and now after going through my statements it’s verified. The math ain’t mathing. I would not recommend this location again. **And if you do use this location PLEASE take pictures of the truck before and after use, the mileage, the cleanliness, THE GAS GAGE! It’s ridiculous that it’s come to this but you’d rather be safe than sorry.**

Ruebena Lopez 
Rating:
5.0

Zach was so helpful and expedient. He made the rental experience go faster than expected.

Ana Valles 
Rating:
5.0

Outstanding customer service, knwonlegable, friendly. Need to stock more motorcycle trailers!

Michael Ray 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FOLETTA 
Rating:
1.0

They scheduled my uhaul with everything being available. Uhaul eventually said my unit was not available so I had to get a 9ft instead of a 15ft since I had to move out right away.also they charged me the same as the 15ft while I was driving cargo van 9ft

Oscar Servin 
Rating:
5.0

Using app much better and quicker

Louis Flores 
Rating:
5.0

Everything was excellent and customer service

Juan Zavala 
Rating:
5.0

I have rented from this facility on a few occasions. The two gentlemen who helped me this time were awesome. I had a problem renting a flatbed trailer due to no wiring harness. They got me into a truck and helped me secure my car. No muss, no fuss. I was really please. Thanks guys!!!

Gregory SEABURG 
Rating:
5.0

Customer did not leave a comment.

manuel valdoivias 
Rating:
5.0

Customer did not leave a comment.

William Lopez 
Rating:
5.0

This is the best Uhaul in my area! Assisted with reservation, no hesitation on asking questions and was very very friendly. I highly encourage and recommend this uhaul in the Salinas area.

marlin speeples 
Rating:
4.0

Customer did not leave a comment.

Yvonne JOHNSON 
No reviews have been submitted for this location.

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