Made a reservation for a pick up truck and when I showed up to the location the truck was not there. I had a short window of time to pick up a couch from across town and it made my experience much more stressful.Allyson S.
Customer Reviews for One Stop
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
got the job done overall but very frustrating to have to stand outside in the rain entering my driver's license info twice. Why doesn't it auto-populate this info when I've already entered it for my account? Truck was mostly clean, but the location literally smelled like sewage.John S.
No problems renting or returning. Nice experiencemyra B.
Vehicle was dirty on the interior and exterior, damaged, brake light was out, and representatives at location did not do a walk around before handing me the keys. My 15 year old granddaughter and I had to take pictures, check over the vehicle alone, and clean the interior with Lysol wipes before we drove off. Total disappointment with this location.Eulalia S.
First, the store clerk had to manage his store's customers before heading to the U-Haul desk, I had to wait forever Secondly, the truck was filthy (floor and walls) Thirdly, none of the blankets was ready. On top of being dirty. We had to wait until they fold them up, put them on plastic bags . The guy was taking his time. The second clerk was so disrespectful Overall, this location is a mess!DIMITRI MEDITE E.
El cliente no dejó un comentario.Valerie F.
The low tire pressure light was on when I got the truck. I don't think they do much to maintain the truck between rentals because the tire pressure was really really low. I made certain to return the truck with more fuel than it had when I picked it up, but they lied about it on the return paper work and charged me the $30 fuel service fee. The place is a gas station, so I bought gas from them and then the gouged me by saying that I didn't, filled the truck back up with their own gas, and charged me again for it. What a ripoff.Max R.
No problems, courteous and professional.Anthony I.
El cliente no dejó un comentario.GERARDO S.
This location was not professional the uhual is located in a dark area where rats were running and it smells horrible. Uhual was not clean and windshield wipers did not work. Front window was extremely dirty and wipers didnt work.Kimberly S.
Clean the vehicle and maintain maintenanceNIKKI M.
The vehicle was dirty and grimy.Nicole M.
Check engine light was on the whole time of my rental, equipment (blanket & dolly) was loose in the back (box) was laid out on floor, and a screw came loose and fell on floor board.keith D.
Better communicationANDREW R.
El cliente no dejó un comentario.Dominique C.
El cliente no dejó un comentario.KOFI B.
El cliente no dejó un comentario.VERNON O.
There were trash items in the truck from the previous users. I did not receive the 1/2 pack of moving pads that I paid for. The bed of the truck had a fair amount of debris leftover from other users.Claire S.
They still taking money off my card & won't answer when I'm calling .cameran C.
Not a thing you treat your customer very nice and help them with the rental they need. Like your location the worker there are very niceida T.
Clean the vehicle after every usejonnie J.
Charged me $21 for 5 gallons of gas. Gas is NOT 4.20SHAILA S.
Nothing everything is great!Sandra O.
El cliente no dejó un comentario.Stephanie N.
The experience was excellent. No waiting and courteous serviceMary M.
This was my first and worse experience.Anna K.
Great service. Thanks again.Tenerra P.
When returned, I learned that the trailer was not installed correctly by the location attendant. The person at the U-Haul Moving & Storage of Route 16 Medford / Somerville said "It could have killed someone". The attendant at the return location was appalled and directed me to report this event. I drove nearly 800 miles with a trailer that was not safe. Highly concerned and would like a response if possible. Gracias.Grace B.
El cliente no dejó un comentario.Cynthia B.
El cliente no dejó un comentario.DANNETTE W.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.ida T.
Truck's cargo area was not swept out prior to my picking it up. Driver's area of truck had odd odor and had cardboard stuffed behind seats. Ordered 6 furniture pads, but they only had one in stock. People at rental location were pleasant, though.David S.
El cliente no dejó un comentario.Roseann R.
This location is a third party seller. The outside is a gas station , Once inside it's a convenient store, pizza restaurant, and uhaul pick up. This location is unprofessional and horrible customer service. Lastly I had to return the vehicle back to the same location (that was a given due to it being a 3rd party ) when I returned the vehicle the employer didn't check the vehicle nor walk around because he had a long line behind me which caused him to key in the vehicle information the next morning and he typed in the wrong mileage. Never had a problem with Uhaul before but I will NEVER!!!!! use a 3rd party seller again.Keehyn Aki F.
The attendant was late. He did not arrive until 30 minutes past my rental time. This also occurred with the same attendant on a different day that I rented from this location. I will not rent from this location in the future.Colleen K.
El cliente no dejó un comentario.GERALD T.
El cliente no dejó un comentario.KENDALL G.
El cliente no dejó un comentario.Tyrone W.
El cliente no dejó un comentario.TIGANA D.
They did not give any for the. If a police had stop I would had thing to show them. I though the paper was in the glove department but it was not.CYNTHIA F.
Truck was filthy trash in trailer and up front. Had problems with mobile sign in. Mobile app wouldn't approve me called uhaul was on hold for 20 min. When i do get someone they can't help so i get transfered again was on hold for another 20 to 30 min. Just a horrible pick up experience. Also the truck was literally on E.Walter B.
This location needs new management ASAP...Very unprofessionaldarrell J.
El cliente no dejó un comentario.quionna S.
El cliente no dejó un comentario.Danille D.
El cliente no dejó un comentario.GERARD D.
El cliente no dejó un comentario.Joyce S.
Fix the truck that needs maintenance if damage or not running well it shouldn't be rented...Jay W.
I was over charged for the rental by this company. What should I doPatricia S.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.Denyel J.
El cliente no dejó un comentario.Roslyn H.
I had to be at pick up location at 8:30am. I had my rental in for 8am. The clerk was late. Didn't show until 8:15, with his Dunkin' Donuts as he sat in his car for 2 mins before coming in. Very dissapointed because getting to pick up location someone had already picked up the couch I wanted, so I rented the truck for nothing. And trying to get customer service on the phone is a nightmare. Never again.Alisha M.
The original uhaul I rented had a slashed tire and didn't work. I ended up getting charged twice, i think for both the unusable truck and the one I actually used.Hannah S.
I feel like I was overchargedShawnise J.
The location charged me for fuel when I filled the tank with more than it started out with. Showed the location the video and still refused to refund the fuel charge. Customers service took excellent care of me. I sent the video of the beginning and ending fuel. Mrs. Ruth apologized and processed the refund.Andre C.
Mobile experience is garbage, it's way more convenient to just go in the store.Nicholas S.
El cliente no dejó un comentario.Charlandra L.
Give me my money back on the gas the tank was only 1/2 full when I first picked up the truck I returned the truck 3/4 tank filled I want my money backDorothy T.
The store an area around was very dirty n nasty. The store inside for drop off was not clean. The representative went on lunch when I needed assistance. The representative helped me at first an then decided to take a lunch per the other store clerk. After I had just drove over 8 hrs.Jaime W.
The staff was unprofessionalMark Anthony W.
Have the truck available for the person who reserved it. My rental was given to someone else. I had to rent the biggest truck available and it was a inconvience to me.Than i was told that i didnt have a reservation that was incorrect also. Nothing was taken off my bill for the inconvience.Cheryl J.
Service is poor. My second time going there. My daughter had a bad experience there. You can't get int the vans by moble always a problem and there is no one to service you during business hours.Kim W.
in addition to the cargo van we had reserved a furniture dolly, hand cart and furniture blankets. When we got back to the apartment, 15 minutes away, we discovered that none of those items were in the van. I tried to call the location, but no one answered (after letting it ring for 90 seconds). I called UHaul's 800 number, and after being routed a few times i was disconnected. I went to U Haul's website and sent an email concerning the missing items, and received no response. I ended up having to go to Home Depot and buying a furniture dolly (they had no hand trucks). Between all of those delays, and having to hand carry nearly everything the move took us five hours longer than we had initially rented the van for. The next day we were notified that we were being charged for the "missing" furniture dolly, hand cart and blankets. Not cool. And incidentally, we accidentally left our newly purchased furniture dolly in the van, so you all came out ahead on the equipment. A very, very frustrating experience.Elizabeth A.
El cliente no dejó un comentario.ANNA K.
please disinfect the vehicles before rerenting them.Olivia B.
The app functioned poorly and the response from a live agent was slow. It took me far more time to pick up the vehicle than it would have with a live agent.David M.
El cliente no dejó un comentario.ELSY M.
El cliente no dejó un comentario.Linda B.
El cliente no dejó un comentario.Amanuel A.
El cliente no dejó un comentario.Amethyst T.
El cliente no dejó un comentario.Daniel K.
Everything was goodcrystal T.
The van wasn't cleaned properly and was not full of gas. I filed up to half a tank which is more than I had when I started and still got charged extraChristopher R.
El cliente no dejó un comentario.james T.
Excellent Customer service!DEBORAH M.
Very SatisfiedLAFAYETTE M.
The pickup location was a little overwhelming just due to it being in a convenience store.Benjamin M.
El cliente no dejó un comentario.Kaitlyn C.
After I returned to my home to start packing and opened the truck I found that the inside of the truck was full of rat feces. It was the single most horrific experience I have ever had renting a vehicle. I took it back and the staff was helpful even though I had to pressure them to power wash the interior at the car wash directly adjoining the gas station that was renting the vehicles. This is all already logged with customer service but I am putting this in again. This was HORRIFIC. The worst experience ever. I still smell rat feces. So gross.John C.
Back the U-Hauls in so we don't have to back them out please :)Rajtarun M.
Used mobile pick up. Easy fast. In and out. I was able to leave my car in the lot take care of my haul and return.Melissa B.
Printer hasn't worked all week overcharged me by $100 said it was a deposit and will be dropped had to wait 2 hours as the system was not working properly always some kind of problem here I use it because it is 2 blocks away in the future I will be going somewhere else' this is the worst Uhaul I have been to and I rent a lot of Uhaul trucks check my corporate account I can't say how bad these guys are never check in until the next day -too busy making pizzas always a problem at check in often no paperwork at check in no gas no milage recorded Bullshit place! bad on U haul Poor neighborhood so these customers don't count for shitray D.
This location is always so poorly managed. The attendant was literally licking his fingers from the food he was eating while touching my ID and handing me the keys. APPALLING.Christopher H.
Poor customer service.lawrence M.
El cliente no dejó un comentario.Darnell W.
They didn't have a key box the keys are behind the register and the attendants don't have an easily visible sign up for costumers to see wasted a lot of time trying to figure out were to find the keysHerbert H.
I'm sure experience would have been better if not for what we are going through with this pandemic. For pickup one employee line for lotto little if any service. Drop off better more employees on. Thanks stay safe.Jim V.
The van was clean out and seat was dirtyPearl J.
The passenger side mirror is unserviceable and therefore the truck was unsafe to be on the roadBenjamin F.
Quick in quick out.. everting was handled wellStevin W.
El cliente no dejó un comentario.Sheila H.
El cliente no dejó un comentario.Angela M.
Since it is a difficult time with COVID-19, I would of thought the trucks would be clean & sanitized after each use. The truck had old trash still in it, old paperwork from April 15th (during COVID outbreak) & smelled of cigarettes. My experience with the representative was great though, he was very fast and efficient. Unfortunately this location can't give you any packing accessories or straps for keeping things in place. But overall, this location got the job done and my family is moved in & happy!Patrick T.
Have someone available to service and inspect the trucks before customers use themLiania D.
El cliente no dejó un comentario.Darryl R.
El cliente no dejó un comentario.Patrick C.
Please clean the trucksVernon F.
El cliente no dejó un comentario.Portia F.
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