Make sure you have all the rental items in stocks at that locationCynthia B.
Customer Reviews for One Stop Universal Auto Care LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He billed me for something I didn't order such as the insurance and mover coverage. Called him to remove it but still not remove yettuti N.
Hidden Fees. After returning the Vehicle. Would not Pick up a Uhaul from this location ever again. No one decided to check the gas level. This is why I was overcharged when returning. I assume.Keith T.
Make sure the location is open as scheduled. Make sure the trucks do not have boxes stored in the vehicle so the customer does not have to wait for them to unload it for 30 minutes.La'Von H.
Customer did not leave a comment.Geonnie A.
Customer did not leave a comment.gloria G.
Customer did not leave a comment.Dalio E.
Customer did not leave a comment.Hancy M.
Customer did not leave a comment.Dmitrii C.
Customer did not leave a comment.John W.
I had reserved a truck for a 2:00pm-6:00pm time frame. When we got to the place, there wasn't a pickup trunk on site. Plus no one was in the office to get the keys. I immediately called U-haul and was helped right away. The lady confirmed my reservations was complete and did not know why the office wasn't opened so I was transferred to the traffic department to see why no one was on site to help us. I was placed on hold for 45 minutes. Someone finally answered the phone and said they will be in the office. When we drove back to the U-haul on Crane St in Compton, there was a pickup parked behind the 10' U-haul truck. After going over the paperwork verbally because prior to my reserved time, I completed the online check-in. We finally left U-haul around 3:20pm (1 hour and 20 minutes after my 2:00pm reserved time). Additionally, I reserved a dolly and they didn't have one available but charged me for it anyway. Then when we returned the trunk, again no one was in the office and the alarm remote wouldn't fit in the dropbox. I called the guy and he said to just throw the key over the fence and he'll be in the office in 30 minutes to retrieve the key. This location is very close to my house but very unprofessional to represent the U-haul franchise. To improve for the next customer, have the vehicle on site and make sure someone is in the office to prevent delays in the pickup time that is reserved.Jacques M.
This drop off location is a run down looking junk yard. Broken toilet and trash throughout the location. Trash all over the "office. " Scary looking location. I had to call the pick up location to have this location close out the contract. I'm glad I had someone with me. U-Haul needs to really look into their secondary drop off locations.ANGELA S.
I did not rent it! The idiot dealer who rented this truck rented it to someone using my name. He must have selected the wrong account by phone number or something and neither him nor the renter even looked at the contact to make sure the correct name address and details were on it. I haven't rented a Uhaul since 2018. Angry that this happened!mason M.
Customer did not leave a comment.MECO K.
Bobby was very helpful and provided me with excellent customer service. We had enjoyable conversations during my processing. Thank you. ICAROL L.
Customer did not leave a comment.Priscilla O.
Customer did not leave a comment.Valerie O.
Personal was friendly and helpful. Hooked up my tow hitch fast and secured. Really appreciate the help.rogelio S.
Customer did not leave a comment.deatrice D.
Great customer service!Martin S.
Customer did not leave a comment.nekeshia N.
Customer did not leave a comment.Rajeeyah M.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.aneesa S.
Customer did not leave a comment.doris O.
Reservation time honored Clean the vehicle for next renter Have a full tank of gas for next renterJackie K.