Customer Reviews for One Stop Trailerz
(U-Haul Neighborhood Dealer)

308 reviews

120 53rd St W   Williston, ND 58801

(701) 572-6288

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(701) 572-6288

120 53rd St W
Williston, ND 58801

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They where EXTREMELY NICE & helpful

melanie bivens 
Rating:
5.0

They went above and beyond to help me and they were very friendly.

Lisa Petryszyn 
Rating:
4.0

I dropped off the trailer after hours. I didn’t speak with anyone. Although I didn’t speak with anyone at the drop off the whole experience was great.

adam koehn 
Rating:
5.0

Customer did not leave a comment.

JAMES FALCON 
Rating:
5.0

Customer did not leave a comment.

Stacie Sullivan 
Rating:
5.0

Customer did not leave a comment.

Megan falk 
Rating:
5.0

I’ve known the owner for many years. Always very helpful and courteous.

Martin Hanson 
Rating:
5.0

Customer did not leave a comment.

MITCHELL PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Laura Merreighn-Bowden 
Rating:
5.0

This Location went above and beyond for me being able to pick the rental up after hours on a holiday weekend, There commitment to service was greatly appreciated.

Vincent Kuzara 
Rating:
4.0

Customer did not leave a comment.

Marcheen Churchill 
Rating:
5.0

Customer did not leave a comment.

Pamela Lambert 
Rating:
4.0

Customer did not leave a comment.

John Sullivan 
Rating:
5.0

Always professional and prompt.

Ambrose Leahy 
Rating:
5.0

Customer did not leave a comment.

Jacob Cormier 
Rating:
5.0

Customer did not leave a comment.

JOHN SMITH 
Rating:
5.0

Customer did not leave a comment.

Melanie lebaron 
Rating:
1.0

Fire the manager. The truck was dirty, in and out. I could not see out the windshield while driving into the son. The manager tried to overcharge me over $450. I intend to file a formal complaint with uhaul corporate office. A shameful representation.

James Lake 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH SCHURMAN 
Rating:
5.0

Customer did not leave a comment.

Dwight Clayton 
Rating:
5.0

Customer did not leave a comment.

ROBERT STEVEN BENDER 
Rating:
2.0

Nothing wrong with the location, I just would never recommend uhaul to anyone!

BENJAMIN CARVER 
Rating:
3.0

Customer did not leave a comment.

Russell Skadberg 
Rating:
5.0

The employees where very easy to deal with and they treat you like family

Jerramy Dyche 
Rating:
5.0

Nothing Everything went great.

Brett Olson 
Rating:
3.0

Customer did not leave a comment.

Micah Winter 
Rating:
1.0

The equipment I rented was clean. Tie down straps were in good condition and the transport trailer had no damage. I picked up the trailer the night before I was going to start using it. when I loaded the truck on the trailer the next day one of the 4 tires was very low (20 psi) and and was low on tread. The other 3 tires were Low on tread. So I waited 90 min or so for someone to replace 2 tires. I was told to stop in Glendive MT to have the other 2 tires replaced. so I lost about a half a day due to tire probl3ms. Finally got all the tires replaced and had no more issues with the transport trailer. When I returned the trailer I asked for a days discount on the bill. The lady said she was having computer internet problems and was him hawming around. finally she asked if I wanted to use the card I had on file? I said yes. All of a sudden there was no more problems . It went through. I asked for a receipt and she said there is none. I asked to see the screen and she said it was gone. So I had to call my bank to find out how much I was charged. This is unheard of and outraigus. Also I can't seem to find a number (Customer Service) to call to complain about issues like this. Very poor service if you have a problem with your bill or a branch

John Dyer 
Rating:
5.0

Customer did not leave a comment.

Jorge Marquez 
Rating:
3.0

Maybe. On location. The parking lot to full of there trailers.

Roger byxbe 
Rating:
5.0

Customer did not leave a comment.

Donald Miller 
Rating:
3.0

The place was a dump, with a nice U-haul right across the street, it is ridiculous the place even exist.

jeffery buzzell 
Rating:
5.0

Customer did not leave a comment.

robert kiser 
Rating:
5.0

Customer did not leave a comment.

Robin Lander 
Rating:
5.0

Customer did not leave a comment.

Jeremy Chetwynd 
Rating:
4.0

Customer did not leave a comment.

tim kreft 
Rating:
4.0

Customer did not leave a comment.

Karl Osterman 
Rating:
3.0

Customer did not leave a comment.

Ed Deussen 
Rating:
4.0

It would be nice to get the insurance payment back if there was no damage to the vehicle.

Marie Boothe 
Rating:
5.0

Very friendly and helpful.

arlyn vivier 
Rating:
4.0

Customer did not leave a comment.

david skurdal 
Rating:
5.0

Customer did not leave a comment.

George Bryan 
Rating:
1.0

I was repeatedly charged for the haul. When I returned it came day. Was given a receipt that said 45.93 and was charged 4x. Also was not told about fees taken out that aren't on the receipt.

MIKE MCCREARY 
Rating:
1.0

Have signs out. Update address with gps system. Building was hidden amongst other non uhaul equipment.

janet hester 
Rating:
4.0

Customer did not leave a comment.

Trent Badon 
Rating:
5.0

Customer did not leave a comment.

merle walker 
Rating:
5.0

Great communication

Robert Humphrey 
Rating:
5.0

Customer did not leave a comment.

merle walker 
Rating:
3.0

I did the online check in to save valuable time. The company switched pick up locations on me. This new location check in process was very slow, computer problems?

Hugh Vallely 
Rating:
3.0

Customer did not leave a comment.

Dennis Jensen 
Rating:
3.0

Let me pick up at my desired time.

Zachariah Webb 
Rating:
5.0

The attendant was very friendly and accommodating. I had a very positive experience with him.

Richard Dasinger 
Rating:
4.0

Customer did not leave a comment.

albert rehberg 
Rating:
1.0

that was a nightmare with the installation of the hitch. no body from u-haul help me when the issue.

Herman Ortega 
Rating:
5.0

One stop trailers was great. Minot was meh.

Joel Witthoeft 
Rating:
5.0

Customer did not leave a comment.

Dorie Eschenbacher 
Rating:
5.0

Customer did not leave a comment.

mark marroquin 
Rating:
5.0

Customer did not leave a comment.

Kris Holmen 
Rating:
4.0

no problems...and they were very proactive. I would like to see earlier opening times. 9;00 am is a little late in the day for me.

Randy Waitman 
Rating:
5.0

Customer did not leave a comment.

doug daniels 
Rating:
3.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Mike Coleman 
Rating:
5.0

Customer did not leave a comment.

MIKE HARRIS 
Rating:
5.0

Customer did not leave a comment.

norah carter 
Rating:
5.0

drop off went like clock work. was a pleasing experience.

Laura Courter 
Rating:
3.0

Customer did not leave a comment.

dale gilje 
Rating:
5.0

Great customer Service. Never even touched the trailer till I opened it to load. Amazing people at the location. Will use again...

Lindzie McDonald 
Rating:
5.0

The lady who helped me was friendly and helpful. She surprised me when I started hooking up the trailer... she started helping and new right what to do.

mike richey 
Rating:
5.0

Customer did not leave a comment.

Wayne Fischer 
Rating:
5.0

Very kind lady at front desk

Mike Harper 
Rating:
5.0

Customer did not leave a comment.

Lindzie McDonald 
Rating:
5.0

Customer did not leave a comment.

Bruce Gjorven 
Rating:
4.0

Your computer system sucks. The rental place was doing all they could. It took a long time to get paperwork completed. Fix your system.

doug mason 
Rating:
5.0

Customer did not leave a comment.

David Nordenstrom 
Rating:
5.0

excellent!

Paul DeLong 
Rating:
5.0

Customer did not leave a comment.

linda tofte 
Rating:
5.0

Customer did not leave a comment.

Dorie Eschenbacher 
Rating:
5.0

Just keep doing what you are doing. The staff was super friendly and helpful, the equipment was clean and well maintained, and the experience was great.

Lindsay Helberg 
Rating:
4.0

Customer did not leave a comment.

Erin Chamberlin 
Rating:
4.0

Great customer service. Quick and economical! Thanks so much!.

jason mathers 
Rating:
1.0

The location closed early so I could not drop off the truck to someone in person. Attempted to call many times over the next couple days and no one answered and no voicemail was available. I was told I receive a credit for returning the truck with 1/4 tank of gas but instead I was charged extra.

Corey Metzger 
Rating:
2.0

I had to call someone and do all the dealings on the phone give my credit card # over the phone

ryan nelson 
Rating:
1.0

I had to drive 4 hours round trip to pick up the equipment. I was promised a gas credit to make up for the trouble, but it was not honored. Then, there was no washer fluid in the truck, so I bought some. One of the headlights was burnt which made it for a very difficult drive at night and through the snowy winds. The check engine light was on for most of the trip. Upon arriving at the destination. I had to jump start the truck to be able to return the truck.

Pablo Sartorio 
Rating:
5.0

Customer did not leave a comment.

Todd Huitt 
Rating:
3.0

Customer did not leave a comment.

len kayter 
Rating:
3.0

We dropped off the u-haul at One Stop Trailers in Williston, ND. They were very prompted in helping us.

gail caldwell 
Rating:
3.0

Customer did not leave a comment.

William Goodgine 
Rating:
4.0

Customer did not leave a comment.

Ransom McElroy 
Rating:
4.0

The manager was helpful

Ransom McElroy 
Rating:
5.0

One stop is a great place to rent from.

BRYAN LARSON 
Rating:
3.0

Customer did not leave a comment.

Connie Teske 
Rating:
5.0

Customer did not leave a comment.

James Lee 
Rating:
2.0

The lady that I rented the trailer from in Williston needs to be trained on your computer system. ITS NOT HER FAULT!! She was very tentative and afraid to enter the prompted information. I felt sorry for her and her frustrations. It took an hour and a half to complete the rental with help from the Fargo office.

jim wilson 
Rating:
3.0

Later Hours. This location closes at 4:00 PM

Richard Dunn 
Rating:
4.0

I had difficulty with the trailer hitch but the gentleman working there, even though could not fix my problem, put a good effort in. Was appreciated and he was able to direct me to an area where my problem could be addressed.

Fredrick Mosley 
Rating:
3.0

Customer did not leave a comment.

Ian Gourlay 
Rating:
3.0

Customer did not leave a comment.

denise miller 
Rating:
3.0

Your customer service is so bad.cant believe I need help in finding the address then I called customer service at number on my agreement ,but very amazed to hear from her that I can't do anything it's just across the street wat is that how they help.very sad with the answer.then need to park the truck at some others property for asking of the address after sometime a nice guy helped me in finding the location.i had the gps but the address they give on paper is wrong address or might inaccurate dont know.gps showing the diffrent building .very bad experience in finding the location.it will be not if your customer serviced helped me rather than saying it's across the street.and I can't do anything than that and hang up and I am saying hello hello.

prabhjot walia 
Rating:
5.0

I was satisfied.

Marlana Parrett 
Rating:
2.0

The people at this location were very unhelpful in trying to pick up my truck. My pick up location was moved to this location which was farther away and more difficult to get to. They were unwilling to make my move any easier by being available any later than my pick up time.

selena hamilton 
Rating:
1.0

Dead animal carcus on dolly which was to be a auto hauler tralier. At pick up i was informed there was no auto hauler in ND

kevin corbett 
No reviews have been submitted for this location.

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