Customer Reviews for One Stop Storage
(Distribuidor de U-Haul del vecindario)

233 comentarios

157 N Wayfield St   Orange, CA 92867
(55 Freeway and Chapman)

(714) 771-5705

Horarios de la ubicación

  • Lunes - Sábado:
    9:30 a. m. - 1:30 p. m. / 2:30 p. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(714) 771-5705

157 N Wayfield St
Orange, CA 92867
(55 Freeway and Chapman)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Sábado:
    9:30 a. m. - 1:30 p. m. / 2:30 p. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo M. 
Clasificación:
5.0

Salvador helped us and was incredibly helpful! Would totally recommend uhaul and this location again.

Rachael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEWART N. 
Clasificación:
5.0

I'm little disappointed I returned the truck with the tank @ 3/4 and they still charged me for 2 extra gallons 😳

ELIAZAR E. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOUSEF R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE A. 
Clasificación:
5.0

Friendly and helpful staff.

Eddie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HASSAN K. 
Clasificación:
5.0

Easy pickup & drop off. Truck worked as described.

DAVID S. 
Clasificación:
5.0

I drive 9.5 miles total, refilled up the tank and had to put 6 gallons in it!!!! Ridiculous, there needs to be some over site on the gas tank when it's returned from the previous customer. However, the employee was extremely professional and nice, not his fault at all, just crazy how I paid to pay $26 for gas when driving 9.5 miles and was not reimbursed.

CHRISTOPHER B. 
Clasificación:
5.0

N/C

LORI S. 
Clasificación:
5.0

The manager of this location is outstanding in every way. Very pleasant and professional. She was a pleasure to do business with!

DAVID S. 
Clasificación:
5.0

Sheila, Sal, and Alex are very responsive and provide outstanding service to the customer.

Gerald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARDO V. 
Clasificación:
5.0

Always perfect and on budget. Thanks again.

Barry F. 
Clasificación:
1.0

Reservation wasn't available. I fully expect the $50 guarantee

NICKY P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Estrella D. 
Clasificación:
5.0

The owner was so incredibly kind and helpful for us. I will come back and recommend to friends often. The best UHaul experience of my life

KYLE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eli D. 
Clasificación:
5.0

Sal was awesome ! He was on break when I showed up but could tell I was in a hurry I told him my wife found a great deal on a couch and I had to be there by 2pm (it was 1pm) He went out of his way to make sure I got into the u haul quickly and was very friendly Seriously he was amazing and saved the day and had a great attitude about it Sal is the best and I will always give him my business first !

PETER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAKE M. 
Clasificación:
5.0

even though it took over an hour to get the right location then wait for approval then grab the right truck on top of waiting on hold for over an hour I got my time extened more then needed and was grateful

Myra C. 
Clasificación:
4.0

Improve simplicity of U-Haul drop off, website did not work

KATHERINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca M. 
Clasificación:
5.0

Nada

James P. 
Clasificación:
1.0

They Charged me more than $50.00 just because the furniture pads were not fold and we did not sweeped the truck. First of all those people never said anything about sweep or fold blankets, yes blankets. They did not give me furniture pads, they gave me a type of blankets that are used in the ambulance or in ER, those are disposible blankets. Secondly I asked the person who received the truck back, if he wanted to check everything and see if all the equipment was correct and the guy was so busy talking by phone and he answered no, i do not need to check just give me back the truck key. As I was told i had to pay the extra milles and put the gas back that was used, and I did. Then the guy who did not want to check the truck, called me for telling me that the blankets wwere not fold and that he will not charge me for those, but he did. The way he treated me was so humilliated and horrible.

Claudia F. 
Clasificación:
5.0

Sal was great!

MATEO N. 
Clasificación:
4.0

Not charge for gas when the customer refills the tank. My Uhaul representative realized the problem and credited my account. On the receipt it says I was charged $22 for not replacing my gas,h however, the charge was not added to the total cost.

CHRISTOPHER D. 
Clasificación:
5.0

Sal was a saint. He was extremely helpful when the uhaul site was not operating properly. We would rent again just because of Sal who went over and above to help us both when we picked and returned the truck

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
4.0

This is my second time renting from this facility, dirty equipment both times, I would expect more attention to this matter since there is a virus killing people.

Fernando H. 
Clasificación:
5.0

Vehicle was dirty inside and out, I had to wipe before driving beacause of covid concerning, other than that, it was a nice experience, fast and clear service, I will definitely use this location again

Fernando H. 
Clasificación:
5.0

Sal is great customer service.

DONALISA S. 
Clasificación:
5.0

Salvador and Shiela were amazing help and were able to accommodate my last minute needs with no hesitation what so ever. Thank you guys for the great quality customer service. 11/10 stars

JARED B. 
Clasificación:
5.0

Front desk attendants were exellent with helping me get a rental truck, made it quick and easy.

Casey K. 
Clasificación:
5.0

Extraordinario servicio al cliente

JEANNETTE S. 
Clasificación:
5.0

Unfortunately I don't remember the gentleman's name who I rented from, but he was extremely helpful and provided some of the best customer I've ever had

NATHANALAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula P. 
Clasificación:
5.0

Moving can be scary for a single mom,but you guys are so flexible and helpful. Sheilak was by far the most helpful and professional front desk employee. With the pandemic we all have to be cautious,so I called and sadly didn't have a reservation but the 10 foot Uhaul I needed was available so I was helped and felt so happy.

LUZ A. 
Clasificación:
5.0

Sal was very helpful

Chuong T. 
Clasificación:
2.0

Site staff was really helpful, but the 24 access was atrocious. Someone called and said it was not set up. I get there and am told to use the site app to get a code to lock box. Site app says I'm checked in without any code. Tried several times. Nice clerk helped me out and saved my day. Self access process and website, terrible.

BRUCE S. 
Clasificación:
5.0

Everything was great.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

Explain the fees involved. ALL THE FEES

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy M. 
Clasificación:
5.0

Nothing we can think of to improve your service. We were super-impressed with how easy it was to rent a truck through you guys. Very convenient & well- managed.

Jim C. 
Clasificación:
5.0

Thank you.....

RUBEN A. 
Clasificación:
5.0

Honestly I think it was too much for in town moving. But overall staff at this location was great.

Gloria T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY G. 
Clasificación:
5.0

Phone App needs improvement. App kept crashing.

Kevin M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Hetzel J. 
Clasificación:
5.0

Great location. Great customer service and a clean , well maintained vehicle. Thanks much

lee J. 
Clasificación:
5.0

Sheila and Sandoval were great!

Allen P. 
Clasificación:
5.0

This location is my go-to. They are helpful and friendly and make the entire experience easy.

KAMI K. 
Clasificación:
5.0

Sal was absolutely awesome and made our experience so smooth and easy! He was knowledgeable and helpful and this service will definitely recommended to all of my friends and family!

Thomas D. 
Clasificación:
5.0

After having a horrible time getting this truck, it was nice to have a nice person and a clean location do the return.

Diane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIDIA G. 
Clasificación:
5.0

Great service

Laurent C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
3.0

The U-Haul was incredibly dirty - dried mud and dirt all over the interior, and on the steps, and in the cab of the van.

CANDACE R. 
Clasificación:
5.0

The Mobile App Glitched and Was Not Easy to Accomplish. However Salvador's Customer Service Was 100%. He Was Super Helpful and Calm and Informative. Thank You Sal !

David A. 
Clasificación:
5.0

Sheila was exceedingly helpful, very attentive with great follow-thru. She was a pleasure to work with, and made the truck rental easy.

Gregory G. 
Clasificación:
2.0

U-haul was supposed to give me a key pad # to get the key. When the local vendor sent me a text message the link said error. When I returned the van, the local vendor said she sent me a receipt and I did not get it for several hours. She said if I do not get it to contact U-Haul and if I have any questions about the receipt to contact U-Haul. The local vendor kept sending me back to U-Haul. When I got my receipt I was charged $30.00 for a fuel fill up service. When I made my reservations no one mentioned the fuel fill up service fee and when I picked up the van the local vendor did not mention it either. I am requesting a refund of the $30.00 service fee and do not want to be in the middle of U-Haul and the local dealer.

Roy G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek N. 
Clasificación:
5.0

Saul was extremely kind and helpful. Excellent customer service skills.

Madison H. 
Clasificación:
5.0

Sal was very helpful and went above and beyond for me when returning my rental here.

Allison C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
5.0

This is the second time I've used this location and both times were a great experience. Sal was the rep there and a great person, customer friendly, professional and does his job well.

JOHN H. 
Clasificación:
5.0

Great customer service… Thank you!

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

The lady that helped us was very nice and explained everything

Argelia L. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
4.0

The only problem is the incredible wait time ALWAYS when calling. The staff was pleasant.

John H. 
Clasificación:
5.0

The customer service rep Sal was very helpful and made sure the truck was cleaned after I mentioned it was dirty when we arrived for the pick up. He was able to answer all my questions and made dropping the truck off at the end very easy.

Scott M. 
Clasificación:
5.0

Great guys! Very efficient

terri P. 
Clasificación:
4.0

I was on hold for over an hour on the uhaul line , finLly went there to get service. Phone line for uhaul sucks!

beverly W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim K. 
Clasificación:
3.0

There were only 2 parking spots at this location and only 1 was open when I returned the van; it was too tight for parking a large van. I had to wait until the person left to park in the one space the van could fit in. Also the online check in process was inconvenient - much of it could have been done prior to arrival to avoid delays (I had a limited time situation) and/or at least inform the renter IN ADVANCE that they will need to provide passport info or 2 contacts who will be IMMEDIATELY available for a phone call from UHaul. A lot of my contacts were unavailable mid-day during the week to answer a call from U Haul- an unknown number to them, so it again delayed the check in process. Had I known this would be required, I could have had my passport info handy. On the bright side, the woman working the storage location was very helpful and pleasant.

Karen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
5.0

Nothing! I had a wonderful first-time experience with zero problems.

Taylor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
4.0

Very good

Diego S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine L. 
Clasificación:
5.0

Keep up the good work ??

Gustavo V. 
Clasificación:
5.0

The staff at the pickup location, One Stop Storage, was *excellent.* Could not be more patient or more friendly. My only criticism concerns the U-haul app. I had originally tired to rent and pick up this truck using the app, rather than the staff at the pick-up location. My experience with the app was terrible. It demanded the name and phone number of a person to contact in the event the truck was returned late. That's fine. After someone called and spoke to this person, the app demanded the name and phone number of another person. This was overkill. U-haul already had my contact information, credit card number, drivers license (front and back), a photo of my face, confirmed location, and had spoken to a second person who confirmed that I'm renting the truck. Why do I have to bother a third person, who isn't even involved with this transaction? One of your representatives called me and claimed to be unable to waive this requirement without speaking to a manager. I ended up cancelling the reservation with the app because the very helpful staff at One Stop Storage volunteered to rent me the truck through their system instead. The U-Haul app was an example of technology making things much harder than it needs to be. I recommend just having One Stop Storage help you. I'd also consider renting a storage unit there as the place looks clean and well run.

Carlton M. 
Clasificación:
5.0

No improvement necessary

Vu T. 
Clasificación:
5.0

You all do a great job. From renting in Orange and working with Alfred and dropping off on Citrus Rd. Goodyear.

Monica H. 
Clasificación:
5.0

Salvador was fantastic... he's a keeper, give him a raise!

Martin W. 
Clasificación:
5.0

Great, friendly service.

Troy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

john D. 
Clasificación:
1.0

you can not overcharge your customers for your faulty app I was charged $4,000 because your application claims I drove 4000 miles in a day and a half. Your supervisor said that I need to provide proof that I didn't drive 4000 miles they refused to refund the money. Completely unacceptable your app is supposed to have the photos I took regardless of whether I agreed to the mileage that was on the app I had no choice or it wouldn't rent the truck.

Philip G. 
Clasificación:
3.0

El cliente no dejó un comentario.

john D. 
Clasificación:
5.0

Salvador is the best! Professional, and very communicative. I definitely recommend him and this location to friends and family, his customer service is A+. Super friendly, and takes care of his customers. I will definitely go to him when I need anything moving related.

Daniel G. 
Clasificación:
3.0

Make pick up hours earlier... they open at 915, ridiculous. I've rented uhaul at least 3 times but I had to start the process as if I was first timer and go through all the steps. They couldn't take my payment over the phone I had to go in. Gas for just over 1/8th of a tank was $47... $6 per gallon...seriously?

Martin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

jim R. 
No se han enviado comentarios para esta ubicación.

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