Customer did not leave a comment.Mike S.
Customer Reviews for One Stop Shop #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I cleaned out the truck and filled it up there, turned In the key on Monday the 30th of October. They acted like I was bothering them and never gave me a receipt or let me know it was OK. Then on Thursday the 2nd of November I received an email that I was billed for an extra day of use. They are very unprofessional and I feel like I'm trying to be ripped off.John C.
Customer did not leave a comment.Carlana B.
Customer did not leave a comment.martin L.
Customer did not leave a comment.Jonathan T.
Customer did not leave a comment.Larry S.
Easy smooth transaction with a clean ready to go uhaul truck. The check in clerk was knowledgeable and courteous.William C.
Customer did not leave a comment.WES G.
Customer did not leave a comment.Heather S.
Customer did not leave a comment.michael D.
The truck was dirty but the people was nice and helpfulSondra M.
I returned the trailer a day early. Cashier couldn't find my record in the Uhaul system, so he wrote down the contract and equipment info for later checkout. I unhitched the trailer myself.Robert S.
Customer did not leave a comment.cynethia R.
Customer did not leave a comment.Robert H.
Stop charging for gas illegally when gas was left in the truck per instructionsCaleb H.
Customer did not leave a comment.Gary M.
Unit not properly checked in which resulted in me being overcharged $75. Spoke to Uhaul representative and provided them with a time/date stamped photo with no results.Tony S.
Customer did not leave a comment.leslie C.
Customer did not leave a comment.Samuel T.
This was the fastest and friendliest U-Haul experience I've ever encountered. Both the checkout and checkin were seamless and very fast. I hope I never have to move again but if I do I will definitely use this location!.Charlotte S.
I was way overcharged for my short trip. I literally had a 10 foot truck for about 2 hours or so and Traveled about 55 miles. I was charged for over 72 miles. The whole experience has been poor though. I will NOT use U-HAUL anytime in the foreseeable future.jim W.
Primary drop off location was closed with locked gate. Customer service quickly found an alt location that was not out of the wayGregg M.
Customer did not leave a comment.JOHN L.
When I arrived to pick this truck up, I was initially told that the truck wasnt available, then after the attendant was informed that the keys to the truck were stored under the drivers seat, I was able to pick the truck up. The interior was dirty and had trash in it, the floors were covered in a sticky wet substance like a drink had been spilled, and the process to discover this took nearly 40 minutes. I will never pick up from this location again.Robert G.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.Joseph M.
You should definitely have a dolly with the truck and make it easier to return instead of all the pictures you have to takeDawn D.
Parkijng lot very congested. Also didn't like self checkin. If self checkin should have been able to use Union Hall instead of Rocky Mount. Out of the way and hard to use app with terrible cell serviceSTEPHEN Y.
Customer did not leave a comment.Cara M.
Nothing that I can think of. Excellent serviceRegina G.
This place try's to rip you off I used a car trailer for 1 night took it back the next day, 8 days later I see they tried to charge me for 8 days! They do a half a** job an rip someone offSarah P.
Be honest and upfront with cost. Also don't tell me it's ok to pick up the uhaul an hour early and charge for an entire day like I cost you extra money. Don't assume I want insurance, and If it's required, you not only should say it, it's unacceptable you didn't. Pure 100% theft the back hadn't been swept, had debris in it still and no blankets. Also only had a half tank of fuel when I picked it up so I left it the way I found it. Hope you didn't steal that charge too. I'd carry my belongings by hand for miles before handing you anything else. Was told $80. Local move. $307 chargeEric C.
Nothing at this timeTerry V.
Customer did not leave a comment.Gregg M.
Customer did not leave a comment.Mike D.
Shade area of that townClinton S.
Customer did not leave a comment.Meagan G.
Was promised $62.95 rental online and also via a phone call from a uhaul representative. Drove over an hour to get to this location, and when I got there they charged me over $180 with no explanation or warning!Spencer P.
Truck was dirtyKaren P.
Not the locations fault at all. But uhaul made me drive 20+ miles to pick up the truck. On the phone they assured me they would have all the equipment that I reserved. When I arrived they said they had no furniture dolly utility dolly's or furniture pads. She eventually found a utility dolly. This was a uhaul fault and not the location but needs to be brought to attention.Adam S.
Parked the truck on side of a cliff very difficult to get it out.Dicie T.
Extremely helpful and great positive attitude.Weston J.
Customer did not leave a comment.Kyron W.
Customer did not leave a comment.Meg C.
right now, i can't think of how you could improve. The experience was great , as i previously notedRonald S.
Customer did not leave a comment.William W.
Customer did not leave a comment.David W.
Customer did not leave a comment.George T.
Both times I rented from this location they never answered their phone, the system was down and they "COULD NOT HELP ME". I called customer service myself as they shrugged their shoulders. I was suppose to recieve a 60 dollar refund for next day extension that was canceled early with truck return. Instead I received a 27.00 refund for mileage not used. They informed me I would not receive it from then even though customer service said they should release all money due after return of vehicle. I will be call8ng the better business bureau if i do not receive it. On both companies. They shrugged their shoulders again on the next rental date and I had to send picks of my drivers license to some guys cell phone in order to meet my movers in tike. If I do not receive my refund and mileage due I will be sure everyone knows not to rent from this company and location. The last location was a rip off (tiger rents) too. I WAS HAPPY TO KNOW HANDS HAD CHANGED. Very upset about ALL OF these nightmare experiences!!Angela R.
The truck was on empty when we picked it up. We put $30 of gas in it and decided to tell them in the Uhaul store that it was empty and they said to fill it up. So we did. We spent $109.02 on gas for the truck and only drove it 62 miles. I have called the store twice and left a message to get a refund, but no one has called me back. We spoke to the woman who rented us the Uhaul in person but she said we had to talk to the store owner and to call back after 3. We did that and have left 2 messages with no call back.Jerry M.
Not have the customer do the attendants job for them. Took way to long to get my truck had a 6am pickup almost 645 before I got the truck after talking to uhaul myself to walk through the processRyan T.
This location is the incorrect location for drop off. ONaysha from customer service chose this location after me telling her multiple times where I wanted to drop the truck off to. I was charge 400 dollars for dropping off the truck at the location that I specifically told her I was going to and even have text message records stating where my drop off location was.Kristin M.
Customer did not leave a comment.Merle G.
The rental clearly stated 19.95 i was charged that twice and a cleaning fee I filled the truck up when returned it. I only had the truck for 4 hours and was charged $95.00 . I do not like being scammed if that's the price $95.00 dollars I'm good with that I can make my decision and know it what is expected. but then you advertised 19.95 for a rental and it comes back 95.00 I feel like I have been taken advantage of. SCAM SCAMMarcus M.
Staff there in Rocky Mount, VA were decent and helpful and parked the bears for me!James S.
I told u haul I would be at store at 6:30 to pick up car trailer and I paid in advance with credit card and when I got to the store employee told me she had no records,I showed my text message to her to show proof of my rental and I had to go through a bunch of stuff until 8am before I got the trailer and after I returned the trailer back to store I kept getting phone calls from U haul for 4 days saying I didn't return trailer, stressed me out to to limitDANIEL R.
The store owner was rude as hell! I had reserved a 15 footer which was supposed to be guaranteed,only to get a 10 footer and an attitude!This will probably be my last time renting from U-haul if I have to deal with people who don't have people skills!NATOSHA B.
Unorganized Truck had 1/8th of a tankMark M.
Customer did not leave a comment.Swanson M.
Customer did not leave a comment.Nathan B.
Frist, These people can not speak English or enough to understand the customer. 2nd I came in 3 hours before pickup time to make sure they had everything and that the truck would be ready. They guaranteed me that everything was ready. When I get there to check in, they had me do all my paperwork on my phone, when I finished he goes to get my packing blankets and he was out. So the trip there before was just a lie that everything was ready. When I asked why he told me that he had everything, he would just look at me and say "Me, can't help Sorry ". I asked for my copies of the contract he would only say "done ,no need for paperwork, will email". I asked him to come out, do a walk around and document the damage on the truck and he would not do that with me. When I asked him about why the check engine light was on, he said "only needs oil changed". This guy would not get off his phone to help me or to try to even make things right by finding me blankets at a other location. I had to stop by harbor fright to buy moving blankets. I have rented many times in my life from Uhaul and This is far the worst experience that I have ever had, I am so surprised that Uhaul would let such a place be a rental location. If you need photos I have plentyBrian I.
The guy who checked me out was nice but the trailer was full of nails and debris. Running lights did not work.DONNAMARIE P.
Customer did not leave a comment.John G.
Customer did not leave a comment.gergrs S.
Customer did not leave a comment.James H.
I got over charged. I rented a trailer for 24 hours. Returned it early. Got charged for 3 days. I went to store at doe run road in rocky mount Virginia, and the lady was very rude and had zero interest in resolving my overcharge. I did manage to get a contact number and the lady i spoke to on the phone seemed helpful. I am sill waiting to see the results whether they are gonna return the $108 that i was overcharged back into my bank account. I have rented numerous uhauls over the years, this is the first time I've had a problem. It will be the last time I use uhaul if my overcharge is not returned.Kevin B.
Need to make sure all lights are in working order. Let driver know that if hook up blows a fuse ( any of the lights), all they have to do is put next higher gauge fuse in.Bobbie J.
I was overcharged at time of receiving trailer and money has never been credited. I was told it would be done immediately. I feel it was a scam. I received no help taking trailer off vehicle when bringing it back. I will not rent from this location again. Never had this kind of trouble with uhaul anywhere.Michael R.
Customer did not leave a comment.Steve B.
Tell them to answer their phone..I tried calling for a day and had to ride to the location to make sure they were there and have the trailer I wanted as the last time it wasn't even though it said online they didLORILEIGH G.
The rear door was broken and I was very disappointed and displeased with the services also the truck I reserved wasn't there when I got thereBobby G.
Customer did not leave a comment.SCOTTEDWARD Z.
No improvements necessary. Very helpful, friendly, and punctual.SUSAN S.
Yes, the trailer I needed was there, but I had to drive 120 miles round trip to pick up the trailer --- and then, hook it up myself, without assistance! All of this because the Christiansburg U-Haul facility is closed on Sunday. If I had only known! Despite reserving the trailer months in advance without any indication that it would be impossible for me to pick up a trailer on Sunday, I was not informed about the complicaiton until the evening before the sheduled pickup. This is a systemic problem in U-Haul management and not really the fault of One Stop Shop #2. The lession to be learned? Call the facility way ahead of time to make sure that someone will be at the location that you are expecting to pick up the trailer. Otherwise, you may spend most of your moving day getting the trailer and making an extra stop at the gas station.Douglas B.
Poor customer service. Extremely dirty and we did not know it but the cables for the back lift door were broken. Very heavy to get up and down. Turned it in a day ago and still have t received my end invoice I'd be happy to discuss the rental with someone e PatPat C.
no english,i never signed anything at all. not even told what fuel the truck burned wasn't told where the key drop box was.joe A.
Customer did not leave a comment.Vernese S.
Return/drop off location was great. Busy store but cashier took time out to professionally handle my return. Appreciated the quick process.SUSAN S.
Be told the truth about what time the location opens and ensure that I'll be available to pick up my rental on time instead of 1.5 hours later. Provide compensation for inconveniences. 0/10 experience.Jada W.
Customer did not leave a comment.Jacquelyn G.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.cathy D.
This was not our requested p/u location. Uhaul moved us to this location the day before p/u. Reservation was made well in advance(3/8) and feel Uhaul should have been able to accommodate our initial p/u location. NOT THIS LOCATION'S ISSUE! Service here was good, easy!Melissa D.
I would have like to have had some sort of confirmation of my truck rental return from the attendant at this location. I received a receipt after I called on Monday morning.Rhonda M.
Interior of truck was dirty..food, popcorn, and sticky liquids in the cup holders. Windshields needed cleaning badly. I took care of cleaning the windows and interior prior to starting our trip. Interior of truck/bed was dirty and had some trash on floor. Transmission light came on as soon as I pulled out of the parking lot and stayed on the entire trip.James M.
Excellent locationraymond S.
The employee was not helpful, told us we would receive an email confirmation for the return. This was on Saturday morning. We did not, so called twice, no answer, went back to the location, the employee said we had to wait until 3:00 for the owner to arrive. Employee was condescending. Did not get the return confirmation until Sunday.Mike L.
We rented from Vinton and went 40 miles total. We had 30 included in our rental price so i expected to pay $4, but the guy said we didn't owe anything. Fast fwd 2 days and I get charged $40, they tried stating we went 74 miles over (104 all together). Ridiculous!!!! Ran by a bunch of theifs. Thankfully cust service is providing a refund but this place should be shut down or re trained.christopher P.
Agent was rude. There was a customer ahead of me so I had to wait which was not a problem. Nevertheless, the agent could have been courteous rather than rude saying things like, â€œI am just one personâ€.MICHAEL S.
Customer did not leave a comment.Andrew V.
Customer did not leave a comment.DARRYLLEE K.
Customer did not leave a comment.JOANNA G.
Customer did not leave a comment.DARLENE A.
Trailer was dirty inside. Had alot of small broke off rubber etc. Right rear wheel bearing was loose and the guy at the store did not tighten it to my hitch ball all the way. It was slamming front to back so I had to pull over and tighten it up on the highway due to almost loosing the trailer.KRISTOPHERRYAN S.
Customer did not leave a comment.JACKWAYBURN M.
I was charged for fuel even though I returned the truck with more fuel in it than it had when I picked it up!!! The app wouldn't allow me to submit photo on pick up but I have the photo and emailed it to UHUAL, have yet to be contacted.Jennifer C.
Customer did not leave a comment.GREGORYGEORGE G.
Customer did not leave a comment.TONYAJEAN H.