Comentarios del cliente para One Stop Shop #2

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de One Stop Shop #2

Grado total:

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Paul B. en

Grado:

El cliente no dejó un comentario.

Garnett S. en

Grado:

El cliente no dejó un comentario.

Katie R. en

Grado:

no paper work given----no paper work for the condition of the truck--hard time by the clerk who was working--she was rude and the manager who was suppose to deal with u-haul was no where to be found--do not know if the equipment was cleaned or not---all the clerk did was put on the gas cap--handed us the keys and ran back inside the store

Patricia S. en

Grado:

Dirty truck was running poorly ordered a hand truck was told to bad gave it to another customer was not happy returned truck and went to different uhaul and rented a van so pleased with the van never again at doe run uhaul rocky mount va

Kimberly G. en

Grado:

Check your online system for customer confirmed reservation BEFORE trying to quote them a higher price when they arrive to pick up their reserved equipment.

Robb L. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

I dropped off the unit, the day before it was due. I went in to inform the worker I was dropping off the unit. He did not speak English and with gestures the communication to place the unit in the lot was accomplished. I wanted verification I delivered the unit. He kept indicating "it is fine". I eventually had him sign a statement, I delivered the unit as required. I did not return the unit using the email and taking pictures, etc. Physically returning the unit seemed more appropriate. I called the number the next day and was told, "everything is O.K.". I started to get emails closer to the due date and time. I couldn't understand why I was getting these since I returned it the previous day. Even if I tried to return it via email, I was at a different location than where it was delivered. I kept getting emails inquiring if I needed more time. Finally, I received a phone call which I returned and thanked them for calling. I have been trying to notify someone with UHAUL, I had returned the unit prior to the due date/time. The inquiries finally ceased. All this could have been prevented if the receiving location could have or would have recorded I returned the unit when I did.

Dorothy G. en

Grado:

Make sure the computer is always working.....

Mary F. en

Grado:

Their limited English makes dealing with them a bit problematic

winston M. en

Grado:

El cliente no dejó un comentario.

Mark M. en

Grado:

He had to translate with his phone to talk to me. He refused to give me a receipt or something to show i returned it.

Richard E A. en

Grado:

El cliente no dejó un comentario.

Madeline C. en

Grado:

the guy who worked there didn't speak english. really. other than "hello", he had no idea what we were saying. it was ridiculous trying to pick up our truck. fortunately, another employee showed up who spoke english and could help us. we will NEVER pick up there again.

Louis C. en

Grado:

truck was not at designated location in Moneta, va. Had to drive 40 miles south to Rocky Mt. , Va to pick it up.

Colt S. en

Grado:

Difficult to turn in, the young man was trying but did not understand the turn in process very well. English was his second language so there was some problems with that.

SERECIA D. en

Grado:

Better customer service

Todd V. en

Grado:

Left at this location but didn’t have to go in for the 24/7 but looked fine

William L. en

Grado:

The attendant spoke very limited English and eventually got another person on the phone with whom I dealt. However, my contract for a one-way rental got somehow converted to a next-day return and the price more than doubled, none of which I could see at the time of pickup as I could not open the documents on my phone. Also, the store did not have accessories and I had to find a parts store several miles away to buy a ball hitch.

Gene E. en

Grado:

The attendant literally could not speak a word of English and there was no else onsite to help. Never again.

william T. en

Grado:

This location was good but my rental one way was terrible! When u went to pick up the trailer in Moneta Va Rey did not have my size trailer. I had to drive 45 minutes to get the size I needed. I told him where I lived and wanted to return it. He had me returning it 3 hours away! Took me 2 hours on the phone to get my return location changed. What a nightmare!

DALE S. en

Grado:

I made reservations eight days before and did not get what I was promise

William R. en

Grado:

Make sure the customer understands the process and what they really want. I did not intend on renting an in town uhaul and told you I was going to NC. Although I made a mistake in reservations it would be best if you went through the contract before someone signs.

jeffery P. en

Grado:

El cliente no dejó un comentario.

Nathalie U. en

Grado:

When we picked up the vehicle, the pressure in one of the tires was very low (in the low 40's instead of the 80's) and we had to fill it up ourselves before driving it. A simple check between customers could have prevented this issue. Also, the adjustment on the driver's seat was stuck and took many attempts to move before we could safely reach the pedals. This mechanism may need some greasing or other maintenance to improve for future users. Finally, this last comment is not specific to the location itself but more about the U-Haul system as a whole. The location we were given for pickup was nearly an hour and a half away from where we requested (aka where we lived and actually had to move from), which forced us to drive many miles above our allotted "mileage allowed." I understand the availability issues with many people needing vehicles, but if the only truck that is available is that far away, the allotted mileage should be raised accordingly. Since it was not, we were forced to rack up a charge that we could do absolutely nothing about and which would not have existed if we had been able to get a vehicle at a closer location. I was very frustrated about this, as it makes no sense and there was nothing I could have done about it. It felt like I was cheated out of that money at the end.

Gregory K. en

Grado:

El cliente no dejó un comentario.

Timothy R. en

Grado:

The manager who checked us in could not have been more professional and courteous. Went above and beyond to make our rental quick, accurate and pleasant.

Tyler Q. en

Grado:

El cliente no dejó un comentario.

Nicole K. en

Grado:

The people working were kind and did their best to help me but overall they seemed disinterested in the situation. The did not answer the phones when I called to see if they were opened. When I got there they overcharged me but I think that was Uhaul’s fault not theirs.

Ryan B. en

Grado:

The use of the terminology "reservation" is extremely misleading and implies that the "reserved" equipment is guaranteed, not that it will be given away to other customers on a "first come first serve" basis and leave customers with reservations having to travel hours to collect their equipment.

Keith B. en

Grado:

Did not know how to rent out. Had to wait on someone to come to the store. Did not speak english well so hard to understand them and they me. 1 hour late getting back charged for 2 days rental. Not acceptable. Probably will not use Uhaul again. I had set up to get one place and then an hour before pickup moved my location. Made me late leaving. Again very unacceptable.

Michael B. en

Grado:

customer service was not good, the dispatcher was not trained and when trying to get help when calling customer service on the phone they were not helpful at all. when i called again after over an hour i finally got someone who could help i think for all the wasted time i should get some kind of a discount

Rett S. en

Grado:

This was the most terrible thing I've ever dealt with! I will NEVER use Uhaul again and will encourage others to go elsewhere as well!!!!!

Rebecca B. en

Grado:

I didn't like the fact that the truck that I drove had something about slavery on it. I think that's very racist and I was very offended by this. If I had not been pressed for time I would not have gotten it for the simple fact that I was offended by the slavery advertisement on the side of the truck I believe that it should be removed because it is highly offensive

Laura S. en

Grado:

The only person working here didn't speak English and would not check the truck in. I wasn't supposed to have to go this far out of my way to drop of and then got charged for the over miles even though I was told they would be waived. Not happy with the drop off part at all.

timothy M. en

Grado:

El cliente no dejó un comentario.