Personal was great and able to help in short notice definitely recommend this location
BYRON MERLOS
Customer Reviews for One Stop Ship & Move
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jane was wonderful! Our 83 year old friend died & we needed a truck to redistribute her furniture. She loaned us for free blankets to protect the huge sofa, round table & 2 big bureaus with mirrors in back. I had never driven a panel truck before & she explained every little thing, including how to crank open the windows! I will definitely return to that UHaul to rent a truck if I ever need one again!
carol edith wittelsThe owner was attentive and asked great questions about the truck. The truck had an issue with the air conditioner and she said she would have it serviced before she rented it out the next day. She is a small business and I was happy I choose her site to return the truck.
Amy ReynoldsThis site has the best customer service. I will always try to rent from this location whenever I require a truck, and I require a truck at least 6 times a year.
Earl CausbieExcellent customer service at this U-Haul location. This was a very welcoming experience upon arriving in Tucson. This U-Haul moving experience went very smoothly and I very much appreciate how I was treated at this store. Thank you so much! I recommend U-Haul for your next moving adventure.
Scott LenchJane was so very cordial and polite something rare in this climate of me me me
Loretta Mc KenzieOwner at this store was friendly and professional and got me on my way quick. I recommend this location!
John KirkendallIt was hot inside the store and having to wait to get all set up was just too much. Also we asked for a dolly and when we got ready to start loading stuff the dolly was not in the truck. It was not worth going back to get one. They did take it off the price, but was very inconvenient to not have it.
Karen TireyShe did a great job explaining all charges, etc.
Brian HarperThe clerks at this location went above and beyond in making sure I got my rental situated
Acha TakuJane is the best! Happy to keep doing business with her. She is professional, respectful and kind. Gets the job done.
Elle EdithVery friendly service, would rent from here again.
Mike Copeland03July2023. Excellent service, very polite, had equipment I needed. Speedy service. I would certainly recommend this location. Very pleasant to do business with. Thank you
German SerranoMy paperwork said I should drop off at this location, but it was further away than expected. There are closer U-Haul locations. The location was closed but I was lucky to bump into the owner. Jan was helpful and I was able to drop off the trailer after hours.
Mark HinkleJan was very helpful and accommodating.
JULIE ROGERSBest ever. Forever!!
Del HendrixsonThe Lady who helped me was amazing! She was the friendliest and most helpful person . I hope she is there next time I need Uhaul.
Alexander ValadezEasy to get to. Location was very friendly. Easy to get the truck in and out. Excellent attention to detail by the team at the location.
ferrara FerraraThe woman who helped us out was incredible and went above and beyond. Give her a raise
Ashley LowWe finished moving and dropped the truck off after business hours - around 8pm. As we were backing the truck into the line-up, we were approached by a man from the building next door. He told us we couldn't park there, despite trying to reassure them that we wouldn't block anyone in. Then we tried to park directly in front of the Uhaul building, and another man came out to say that we couldn't park there either. Other members of their church had taken 4 spots in front of the Uhaul building, so our options were extremely limited. These people would not leave us alone to finish parking. They verbally intimidated us, cornered my husband inside the truck, and stood watch until we left. It was awful! Please resolve this so other Uhaul customers don't have to go through this needless stress. We also tried to enter the exact odometer reading into the app at drop off, as the app instructs, and it told us that we may sustain excessive charges / wouldn't allow us to proceed with that number. We hadn't been instructed to clear a Trip file, and wanted to get out of that place as soon as possible, so guessed at the trip mileage.
Hannah CaproonU haul is terrible. The worse of all.had problems,treated badly at location.Calked complaint dept.No one called me back.over charged..Minus 😠😡😠😡😣😭
nancy eashEasy
douglas PeckhamMakesure future customers reservations are a smooth process, especially those reserved online.
MIA DICOCHEAAwesome experience
Israel Sanchez OrtizSuperb customer service. Beyond expectation. Thank you!
Martha hundseyJane was incredible. She was extremely professional, knowledgeable, and provided a first class customer experience. A diamond in the rough that shines a bright light onto a customer first approach.
Todd HowardClarify instructions for pickup or dropoff outside normal open hours.
Thomas Brownna
Corey LydickFemale owner is very nice and helpful
Rita GibbsNice owner
Rita GibbsThe drop off I was asked to use was a lot further than other U-Haul locations, and I had to contend with downtown traffic and detours. Added about an extra hour of drive time/gas to my move.
Evan BlomquistExcellent customer service. Easy drop off.
Mark Hawkinsn, provided excellent customer service!
Terri BowenAs always, UHAUL has great customer service.
KEVIN LEWISThe service here was wonderful.
Jon GustafsonThe owner of the location arrive more than a half hour late from her stated opening time. It took another half hour to get my vehicle and I had registered a week before I had verbally confirmed with her the day before and I had gone online and done the necessary paperwork. The fact that the location was so close to where I needed to move was the only reason I would ever use it again
Andrea BurkleyJenn is fabulous service and everything
Del HendrixsonJen is so good with customers. I will always go back to rent from her. Very kind lady
Janine MoralesNot open on Sunday which meant my Sunday reservation could be accepted but not honored. Worked things out for a Saturday pickup and got clear instructions for a Sunday dropoff. All good!
Tom WidemanExcellent service and product.
roderick rawlingsLove this location and owner. Responsive and helpful. Thanks!
David Taylor