Excellent customer service at this U-Haul location. This was a very welcoming experience upon arriving in Tucson. This U-Haul moving experience went very smoothly and I very much appreciate how I was treated at this store. Thank you so much! I recommend U-Haul for your next moving adventure.Scott L.
Customer Reviews for One Stop Ship & Move
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jane was so very cordial and polite something rare in this climate of me me meLoretta M.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.alma B.
Customer did not leave a comment.james M.
Customer did not leave a comment.George M.
Customer did not leave a comment.JUDY M.
Owner at this store was friendly and professional and got me on my way quick. I recommend this location!John K.
It was hot inside the store and having to wait to get all set up was just too much. Also we asked for a dolly and when we got ready to start loading stuff the dolly was not in the truck. It was not worth going back to get one. They did take it off the price, but was very inconvenient to not have it.Karen T.
She did a great job explaining all charges, etc.Brian H.
The clerks at this location went above and beyond in making sure I got my rental situatedAcha T.
Customer did not leave a comment.Phil I.
Customer did not leave a comment.DAVID L.
Jane is the best! Happy to keep doing business with her. She is professional, respectful and kind. Gets the job done.Elle E.
Customer did not leave a comment.ROBERTW B.
Very friendly service, would rent from here again.Mike C.
03July2023. Excellent service, very polite, had equipment I needed. Speedy service. I would certainly recommend this location. Very pleasant to do business with. Thank youGerman S.
Customer did not leave a comment.adrian M.
My paperwork said I should drop off at this location, but it was further away than expected. There are closer U-Haul locations. The location was closed but I was lucky to bump into the owner. Jan was helpful and I was able to drop off the trailer after hours.Mark H.
Jan was very helpful and accommodating.JULIE R.
Customer did not leave a comment.Rande T.
Best ever. Forever!!Del H.
Customer did not leave a comment.Katharine G.
Customer did not leave a comment.Katharine G.
The Lady who helped me was amazing! She was the friendliest and most helpful person . I hope she is there next time I need Uhaul.Alexander V.
Easy to get to. Location was very friendly. Easy to get the truck in and out. Excellent attention to detail by the team at the location.ferrara F.
Customer did not leave a comment.netta V.
Customer did not leave a comment.Mona S.
The woman who helped us out was incredible and went above and beyond. Give her a raiseAshley L.
Customer did not leave a comment.david H.
Customer did not leave a comment.traian kayvon P.
Customer did not leave a comment.Adalberto P.
Customer did not leave a comment.Elizabeth F.
We finished moving and dropped the truck off after business hours - around 8pm. As we were backing the truck into the line-up, we were approached by a man from the building next door. He told us we couldn't park there, despite trying to reassure them that we wouldn't block anyone in. Then we tried to park directly in front of the Uhaul building, and another man came out to say that we couldn't park there either. Other members of their church had taken 4 spots in front of the Uhaul building, so our options were extremely limited. These people would not leave us alone to finish parking. They verbally intimidated us, cornered my husband inside the truck, and stood watch until we left. It was awful! Please resolve this so other Uhaul customers don't have to go through this needless stress. We also tried to enter the exact odometer reading into the app at drop off, as the app instructs, and it told us that we may sustain excessive charges / wouldn't allow us to proceed with that number. We hadn't been instructed to clear a Trip file, and wanted to get out of that place as soon as possible, so guessed at the trip mileage.Hannah C.
Customer did not leave a comment.Ann W.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Corey G.
Customer did not leave a comment.Zvart D.
U haul is terrible. The worse of all.had problems,treated badly at location.Calked complaint dept.No one called me back.over charged..Minus 😠😡😠😡😣😭nancy E.
Customer did not leave a comment.Ira W.
Customer did not leave a comment.Scott K.
Makesure future customers reservations are a smooth process, especially those reserved online.MIA D.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Morgan H.
Customer did not leave a comment.John S.
Customer did not leave a comment.al I.
Customer did not leave a comment.SeongCheol I.
Customer did not leave a comment.Kent R.
Awesome experienceIsrael S.
Customer did not leave a comment.Wilmer Francisco R.
Superb customer service. Beyond expectation. Thank you!Martha H.
Customer did not leave a comment.STEVEN C.
Customer did not leave a comment.Samuel M.
Customer did not leave a comment.Aaron R.
Jane was incredible. She was extremely professional, knowledgeable, and provided a first class customer experience. A diamond in the rough that shines a bright light onto a customer first approach.Todd H.
Customer did not leave a comment.IAN A.
Clarify instructions for pickup or dropoff outside normal open hours.Thomas B.
Customer did not leave a comment.Guadalupe V.
Female owner is very nice and helpfulRita G.
Nice ownerRita G.
Customer did not leave a comment.BENJAMIN ALFONSO A.
The drop off I was asked to use was a lot further than other U-Haul locations, and I had to contend with downtown traffic and detours. Added about an extra hour of drive time/gas to my move.Evan B.
Customer did not leave a comment.bill H.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.Jennifer T.
Customer did not leave a comment.Mya L.
Excellent customer service. Easy drop off.Mark H.
n, provided excellent customer service!Terri B.
Customer did not leave a comment.Gyna P.
Customer did not leave a comment.Rachel M.
As always, UHAUL has great customer service.KEVIN L.
Customer did not leave a comment.Michael M.
The service here was wonderful.Jon G.
Customer did not leave a comment.GUY H.
The owner of the location arrive more than a half hour late from her stated opening time. It took another half hour to get my vehicle and I had registered a week before I had verbally confirmed with her the day before and I had gone online and done the necessary paperwork. The fact that the location was so close to where I needed to move was the only reason I would ever use it againAndrea B.
Jenn is fabulous service and everythingDel H.
Customer did not leave a comment.Brooke R.
Customer did not leave a comment.Samantha C.
Customer did not leave a comment.molly M.
Customer did not leave a comment.Hector A.
Jen is so good with customers. I will always go back to rent from her. Very kind ladyJanine M.
Customer did not leave a comment.Jeannie A.
Customer did not leave a comment.Del H.
Not open on Sunday which meant my Sunday reservation could be accepted but not honored. Worked things out for a Saturday pickup and got clear instructions for a Sunday dropoff. All good!Tom W.
Customer did not leave a comment.duane edward S.
Excellent service and product.roderick R.
Love this location and owner. Responsive and helpful. Thanks!David T.
Customer did not leave a comment.Addison H.
Customer did not leave a comment.chris C.
U-Haul did not tell me that the drop off locations hours were 10-6. I showed up a little before 10;00 and had to call the manager. She showed up at 10:15. She was helpful but clearly needs more staff and longer hours to operate a successful franchise.frank R.
The lot was overcrowded and we could not pull in from the street. The women operating it was very kind. She asked us to go elsewhere but we asked if we could deliver where we were told. She juggled other large trucks and we squeezed in. Seems we shouldn't have been sent there. Truck worked great and was safe.Don S.
Need to check for worn wipers before renting out trucks. Friendly and helpful attendantJohn S.
Very professional.Laura N.
Customer did not leave a comment.Brandon C.
Customer did not leave a comment.Leslie F.
Customer did not leave a comment.Gilbert A.
Great service, quick and easy, thanks!Jacob W.
Friendly staffJohn L.