Comentarios del cliente para One Stop Auto & Truck Service Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de One Stop Auto & Truck Service Center

Grado total:

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sanya C. en

Grado:

El cliente no dejó un comentario.

andrew D. en

Grado:

The service manager Tony went out of his way to help me. I highly recommend his services an honest business. Located right next to a breakfast diner. Get some breakfast before you rent your truck.

Paul R. en

Grado:

Polite and professional when I called to confirm the return.

CHESTER B. en

Grado:

Agent Tony held my reservation despite numerous requests. Courtious and walked me through the process. An enjoyable experience.

paul R. en

Grado:

Service was great.very friendly and professional would do business here again for sure

Christopher W. en

Grado:

Leave me alone! the dealer was great but the company was HORRIBLE, your constant contact via phone call, text and email was borderline harassing.. I was a loyal customer for many years but now will NEVER use U haul again.. Horrible, Horrible, Horrible.. My experience was so bad I am considering writing Joe S to let him know..

Crystal C. en

Grado:

El cliente no dejó un comentario.

tom T. en

Grado:

El cliente no dejó un comentario.

sneryl L. en

Grado:

I was very dissatisfied. The man at One Stop Auto & Truck Service Center was slow, had no idea what he was doing. He kept blaming us for no good internet access when U-Haul was experiencing a problem with the website. He complained about U-Haul the entire time. told us pick up was at 9. We were there about 8:50 until after 9:30 and were told to bring the truck back by 2:30 for the next rental at 3:00. Our 6 hour rental was now down to 5 hours and we only had time for one trip. It was an awful, disappointing experience and would not recommend One Stop Auto or U-Haul to anyone in the future!!!!

Brandon H. en

Grado:

I had the pick-up and drop-off locations all pre-advertised with a self-checkin before I arrived to get the trailer. When I dropped it off a couple of hours later, the drop-off location was closed. I took pictures and tried to self verify the drop-off but it wasn't working. I was charged $20 for some convenience fee which I would like to be refunded for. I emailed about it and never heard back. All in alll the communication has been pretty poor by U-Haul.

Dacio L. en

Grado:

El cliente no dejó un comentario.

Jeffrey B. en

Grado:

El cliente no dejó un comentario.

Bob G. en

Grado:

The new system that has the customer upload a picture of their license is problematic. Depending on your phone it may not work at all. I was trying to upload for 20 or 30 minutes. I feel that u haul rental places should have the ability to upload a picture of a license from a camera at the location, not a customers phone

Virginia M. en

Grado:

Highly recommend this location!

harry P. en

Grado:

Very helpful and timely.

Bill K. en

Grado:

I rented a 15’ truck and an auto transport on 7/18/19. I found the equipment performed brilliantly. I can’t say as much for the service. The initial reservation was made approx. a month before the pick- up date. We had checked distances and the Yelp reviews and selected the U-Haul agency where we WANTED to pick up the equipment. It was 3 miles away and an easy drive. I had reserved a 10’ truck initially, but due to some circumstances, I had to upgrade the reservation to the 15” truck and add an auto transport. I made this adjustment a few days before the pick-up date. When I was contacted by U-Haul, they notified me that the agency I had selected, one that was only 3 miles from me, was CHANGED to one which was 13 miles away and NOT convenient to my location. At that time, I requested that the auto transport NOT be attached to the truck at pick up as the space for loading the truck was limited and the transport would have impeded loading. I was assured that was no problem. I planned to return after loading the truck and connect the trailer. When we arrived at the pick-up point, I found only obstacles. All of the information I had provided in the reservation was on the screen but they were “unable” to use it and ALL the information had to be retyped, causing delay. Also, for the first time, I found out that I needed a smart phone to connect with a U-Haul site to transmit a copy of my driver’s license. I understand the need for a copy of my license but it would have been helpful to know beforehand that I would need a smart phone to accomplish this task. The agency, One Stop Auto Service, in West Warwick, RI was unable to take the pictures themselves and unable to provide any info regarding the Internet site. Lucky for me, my daughter was along and we used her smart phone. Unfortunately, the site crashed 6 times while trying to connect. The gentleman at One Stop, Tony, provided no help at all but merely complained that U-Haul wasn’t paying him enough. Maybe if he got more money he might have been more helpful or more knowledgeable. Nonetheless, I was not interested in his finances but in the time WASTED getting the equipment. My daughter was able to bypass the phone system and connected to an Internet Hot Spot and was able to make the connection. Without her help and knowledge, there would have been no sale. Tony, who should know how to complete the transaction, was completely useless in this regard. Finally, the paperwork was finished and I asked to see the truck before I certified it was clean and dent-free. To my almost shock, the transport was attached, even though I had specifically requested and been assured it would be separate! I asked that it be detached but was told by Tony that it was too hard to do and would have to stay that way. When it was clear we were leaving without the equipment, Tony had another employee, Dominic, come out and detach the trailer. I returned to the office and was informed by Tony that the trailer MIGHT NOT

Danielle F. en

Grado:

El cliente no dejó un comentario.

Richard L. en

Grado:

Not a thing , great place to pick up a rental trailer.

Christopher K. en

Grado:

El cliente no dejó un comentario.

Dora R. en

Grado:

Great experience.

gary M. en

Grado:

El cliente no dejó un comentario.

stephanie J. en

Grado:

El cliente no dejó un comentario.

Susan N. en

Grado:

The person who called me to confirm the pick up location from one stop in West Warwick was very rude to me. Everything about the truck was fine but I didn't appreciate his rude comments he didn't ask me if I was using my smartphone to check in and he stated "I am not coming in early just to make $12 ". I didn't ask him to come in early i just expressed to him that I had signed up online to pick up a truck at 8:00 a.m.This is bad reflection on your company. The issue got resolved but I told him his interaction with me displayed very poor customer service.

kevin S. en

Grado:

El cliente no dejó un comentario.

Andrew B. en

Grado:

Tony was awesome!! Super helpful! Plan on doing future car /uhaul business here

Sean C. en

Grado:

Needed a truck on short notice and there guys delivered. Thank you so much for your business.

Paul G. en

Grado:

El cliente no dejó un comentario.

ronald E. en

Grado:

El cliente no dejó un comentario.

JOE E. en

Grado:

The office area looked dingey, but the clerk was polite and helpful. He had our Uhaul warmed up and had cleared the snow off of it.

Monica B. en

Grado:

El cliente no dejó un comentario.

wanne C. en

Grado:

i did not purchase insure but i was still billed 14.95. Also, when i picked the truck up, your associate designated 1/2 tank of gas while it was actually closer to 3/8 which I refueled to the 3/8 level, however I was charged for less than the 1/2 tank that was eroniously designated by your agent. I would appreciate your due dillagence and responce.

suzanne S. en

Grado:

Process was very easy and the man helping us was delightful.

Diane W. en

Grado:

El cliente no dejó un comentario.

RYAN G. en

Grado:

El cliente no dejó un comentario.

Idris B. en

Grado:

Have more trucks available. But Tony was very accommodating in getting the reservation ready for me.

roger J. en

Grado:

Tony helped me select the right hitch and ensured the auto transport was hitched correctly. Excellent service and no problems towing.

FRANK P. en

Grado:

Great service!

silomera S. en

Grado:

El cliente no dejó un comentario.

Riley B. en

Grado:

Nothing, everything was great.

ANDY M. en

Grado:

El cliente no dejó un comentario.

Leo A. en

Grado:

El cliente no dejó un comentario.

sue M. en

Grado:

Tony from One Stop Auto Service was extremely accommodating and an absolute pleasure to work with. The service was fantastic. The truck was immaculately maintained. I was very impressed and will recommend this location to everyone. Thank you very much!

CHERYL D. en

Grado:

El cliente no dejó un comentario.

Aaron S. en

Grado:

El cliente no dejó un comentario.

Arthur L. en

Grado:

El cliente no dejó un comentario.

Melissa D. en

Grado:

El cliente no dejó un comentario.

dennis P. en

Grado:

The truck was good and Tony was excellent but the price was very high. I would try other methods before renting again.

CATHIE J. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

Called this location for help in regard to being over charged at the pick-up location. Contact was supposed to be getting in touch with manager and I have yet to receive a call back.

Stephanie C. en

Grado:

Agent got mad with me for not returning truck to his location. I was having problems on my phone doing the “return truck check-in”. So I looked at pamphlet and took it to another location to be checked in by an agent. I did not want to return truck without having someone “verify mileage and gas used”. I explained this to him and it didn’t get me anywhere. Also I was overcharged! For only going 10 miles locally, I was charged over $200 and still haven’t heard back from U-Haul, to correct this overcharge. Definitely will not recommend this location to anyone!

vilian C. en

Grado:

Tony was a great help from start to finish! Pleasant to transact with, explained what a hard week it was on getting rentals due to college kids and most rentals were reserved and or on lock-down and Memorial Day weekend coming up did not help matters either. But Tony went above and beyond and obtained a truck rental for me and even accommodated an extra day. It made all the difference in the world in getting the move done. The whole experience as stressful as it was for us was made much easier on the last day of the rental by Tony. An A+ guy and an A+ business to rent from. Definitely would rent from him again if/when needed and definitely would/will tell friends to rent from him. Overall good experience! Thank You!!!

DEBRA M. en

Grado:

El cliente no dejó un comentario.

Conrad R. en

Grado:

El cliente no dejó un comentario.

LISA C. en

Grado:

You changed my location on my reservation and I had to drive an extra 25 minutes to a place in the middle of nowhere that had detours all around it and I got lost. It was very stressful and I was not happy that I had to drive so far south then go back to providence. You shouldn’t commit to a location then change it last minute

DEBRA M. en

Grado:

El cliente no dejó un comentario.

jess G. en

Grado:

El cliente no dejó un comentario.

Paul M. en

Grado:

El cliente no dejó un comentario.

craig K. en

Grado:

El cliente no dejó un comentario.

chris F. en

Grado:

Tony was very helpful. Wonderful part of our local community.

Ian B. en

Grado:

El cliente no dejó un comentario.

Alfred A. en

Grado:

El cliente no dejó un comentario.

Jennifer E. en

Grado:

El cliente no dejó un comentario.

Max A. en

Grado:

Tony was excellent, he get what we needed with no bs! I will totally refer his u haul stop to anyone

terrie E. en

Grado:

The owner checked me in. He was very kind and welcoming. He seemed to have a happy spirit and it showed in how he treated me, like an old customer that he’s know for some time. He made the drop off easy!!

Ronald G. en

Grado:

Great customer service

linda W. en

Grado:

Did not meet anyone at this location but it was in a convenient location for us :)

Carol M. en

Grado:

El cliente no dejó un comentario.

andrew F. en

Grado:

Tonys the man, he will take care of you.

Sean A. en

Grado:

El cliente no dejó un comentario.

SUSAN V. en

Grado:

Have used vehicles from this site on several occasions. Tony is awesome. Always very helpful. Definitely a hassle free pick up and return location. Highly recommend it.

shawn R. en

Grado:

Tony was great to work with. I had never rented a u haul before this and he made it a smooth transaction. Thanks

MICHAEL K. en

Grado:

El cliente no dejó un comentario.

Steven M. en

Grado:

Tony was extremely helpful. We were having trouble finding a truck last minute and Tony helped locate one for us. The he even kept his shop open several hours after it was suppose to close we we could get it that day. He was very kind and helpful throughout. Would highly recommend anybody go there for further rentals

Hillary S. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

El cliente no dejó un comentario.

candce K. en

Grado:

El cliente no dejó un comentario.

MARK F. en

Grado:

Had to drive 50 mins to closest truck which was very inconvenient

Shane M. en

Grado:

Great service great place to do business with

Derek M. en

Grado:

Excellent location to rent from. I rent trucks frequently for work and this place is always top notch!

Anne K. en

Grado:

El cliente no dejó un comentario.

joe D. en

Grado:

This place is great. The staff is friendly, and helpful. Will rent from here again!!

ROBERT R. en

Grado:

I have rent many times from U- Haul and have never had a problem. Thanks for being around.

Jeffrey P. en

Grado:

When I originally made the reservation, let me say that again, "RESERVATION" I made it on-line for 24 hours of rental time. I also confirmed this with a U-haul Representative, by phone. The actual location called to confim with me as well about my RESERVATION, the day before. The day of pick up I was running late, I called to let them know, said that was fine. When I arrived, the locattion rep told me that I may have been taken off the list for failure to pick up on time. I asked why would it matter if I have a 24 hour rental "RESERVATION". He stated that that was not true that they needed the truck back within 4-5 hours and now didn't want to give me the truck.After having to literally GO OFF on him they finally agreed to let me rent the truck for 6 hours. TOTAL lack of communication, with U-haul Corporate, total lack of respect for the customers needs and the GOD like complex attitude. Had to bring them down to the real world. Tried to intimidate me. NOT A HAPPY EXPERIENCE. Moving is stressful enough without other people making it harder.

David T. en

Grado:

The rental process was smooth as well as the Ride. I would highly recommend Tony & his staff if you need a rental.

dan C. en

Grado:

Tony was very professional. When my home closing was rescheduled due to a delay, Tony made sure that he was able to reserve a truck for me when I needed one without a problem. I would recommend One Stop for Uhaul rental to everyone.

ANDREA P. en

Grado:

The owner (Tony) was very accommodating and pleasant to do business with both checking out and checking in. He was informative as to my options, explained everything thoroughly and told me what he thought might best serve my needs. Great service!!

Thomas S. en

Grado:

El cliente no dejó un comentario.

Raymond V. en

Grado:

Great service, truck was ready on time and ran great. This is the second time we rented from One Stop Auto. They have many trucks of different sizes. Hopefully I won't be moving the kids again but if I do I know where to go.

Edward D. en

Grado:

El cliente no dejó un comentario.

ralph N. en

Grado:

El cliente no dejó un comentario.

FRANK R. en

Grado:

Very helpful and will only rent here again.

Kristen C. en

Grado:

Not a thing! I wish I knew about this location as I would have used it more. I will be back. Such a great shop and well run. Clean and friendly!

robin S. en

Grado:

El cliente no dejó un comentario.

messssi C. en

Grado:

El cliente no dejó un comentario.

Sonia C. en

Grado:

No hassle, truck was ready for us! Great establishment! The guy was great!

Melissa T. en

Grado:

Great location for my move and the staff was excellent. Very helpful.

bob W. en

Grado:

El cliente no dejó un comentario.

Susan K. en

Grado:

El cliente no dejó un comentario.

john W. en

Grado:

El cliente no dejó un comentario.

Christopher B. en

Grado:

I have rented from a number if uhaul dealers and this has been my best experience, amazingly friendly customer service and a spotless showroom and truck. If I need another truck, this will be my first stop.