Comentarios del cliente para One Stop Auto & Truck Service Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de One Stop Auto & Truck Service Center

Grado total:

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tom T. en

Grado:

El cliente no dejó un comentario.

sneryl L. en

Grado:

I was very dissatisfied. The man at One Stop Auto & Truck Service Center was slow, had no idea what he was doing. He kept blaming us for no good internet access when U-Haul was experiencing a problem with the website. He complained about U-Haul the entire time. told us pick up was at 9. We were there about 8:50 until after 9:30 and were told to bring the truck back by 2:30 for the next rental at 3:00. Our 6 hour rental was now down to 5 hours and we only had time for one trip. It was an awful, disappointing experience and would not recommend One Stop Auto or U-Haul to anyone in the future!!!!

Brandon H. en

Grado:

I had the pick-up and drop-off locations all pre-advertised with a self-checkin before I arrived to get the trailer. When I dropped it off a couple of hours later, the drop-off location was closed. I took pictures and tried to self verify the drop-off but it wasn't working. I was charged $20 for some convenience fee which I would like to be refunded for. I emailed about it and never heard back. All in alll the communication has been pretty poor by U-Haul.

Dacio L. en

Grado:

El cliente no dejó un comentario.

Jeffrey B. en

Grado:

El cliente no dejó un comentario.

Bob G. en

Grado:

The new system that has the customer upload a picture of their license is problematic. Depending on your phone it may not work at all. I was trying to upload for 20 or 30 minutes. I feel that u haul rental places should have the ability to upload a picture of a license from a camera at the location, not a customers phone

Virginia M. en

Grado:

Highly recommend this location!

harry P. en

Grado:

Very helpful and timely.

Bill K. en

Grado:

I rented a 15’ truck and an auto transport on 7/18/19. I found the equipment performed brilliantly. I can’t say as much for the service. The initial reservation was made approx. a month before the pick- up date. We had checked distances and the Yelp reviews and selected the U-Haul agency where we WANTED to pick up the equipment. It was 3 miles away and an easy drive. I had reserved a 10’ truck initially, but due to some circumstances, I had to upgrade the reservation to the 15” truck and add an auto transport. I made this adjustment a few days before the pick-up date. When I was contacted by U-Haul, they notified me that the agency I had selected, one that was only 3 miles from me, was CHANGED to one which was 13 miles away and NOT convenient to my location. At that time, I requested that the auto transport NOT be attached to the truck at pick up as the space for loading the truck was limited and the transport would have impeded loading. I was assured that was no problem. I planned to return after loading the truck and connect the trailer. When we arrived at the pick-up point, I found only obstacles. All of the information I had provided in the reservation was on the screen but they were “unable” to use it and ALL the information had to be retyped, causing delay. Also, for the first time, I found out that I needed a smart phone to connect with a U-Haul site to transmit a copy of my driver’s license. I understand the need for a copy of my license but it would have been helpful to know beforehand that I would need a smart phone to accomplish this task. The agency, One Stop Auto Service, in West Warwick, RI was unable to take the pictures themselves and unable to provide any info regarding the Internet site. Lucky for me, my daughter was along and we used her smart phone. Unfortunately, the site crashed 6 times while trying to connect. The gentleman at One Stop, Tony, provided no help at all but merely complained that U-Haul wasn’t paying him enough. Maybe if he got more money he might have been more helpful or more knowledgeable. Nonetheless, I was not interested in his finances but in the time WASTED getting the equipment. My daughter was able to bypass the phone system and connected to an Internet Hot Spot and was able to make the connection. Without her help and knowledge, there would have been no sale. Tony, who should know how to complete the transaction, was completely useless in this regard. Finally, the paperwork was finished and I asked to see the truck before I certified it was clean and dent-free. To my almost shock, the transport was attached, even though I had specifically requested and been assured it would be separate! I asked that it be detached but was told by Tony that it was too hard to do and would have to stay that way. When it was clear we were leaving without the equipment, Tony had another employee, Dominic, come out and detach the trailer. I returned to the office and was informed by Tony that the trailer MIGHT NOT

Danielle F. en

Grado:

El cliente no dejó un comentario.

Richard L. en

Grado:

Not a thing , great place to pick up a rental trailer.

Christopher K. en

Grado:

El cliente no dejó un comentario.

Dora R. en

Grado:

Great experience.

gary M. en

Grado:

El cliente no dejó un comentario.

stephanie J. en

Grado:

El cliente no dejó un comentario.

Susan N. en

Grado:

The person who called me to confirm the pick up location from one stop in West Warwick was very rude to me. Everything about the truck was fine but I didn't appreciate his rude comments he didn't ask me if I was using my smartphone to check in and he stated "I am not coming in early just to make $12 ". I didn't ask him to come in early i just expressed to him that I had signed up online to pick up a truck at 8:00 a.m.This is bad reflection on your company. The issue got resolved but I told him his interaction with me displayed very poor customer service.

kevin S. en

Grado:

El cliente no dejó un comentario.

Andrew B. en

Grado:

Tony was awesome!! Super helpful! Plan on doing future car /uhaul business here

Sean C. en

Grado:

Needed a truck on short notice and there guys delivered. Thank you so much for your business.

Paul G. en

Grado:

El cliente no dejó un comentario.

ronald E. en

Grado:

El cliente no dejó un comentario.

JOE E. en

Grado:

The office area looked dingey, but the clerk was polite and helpful. He had our Uhaul warmed up and had cleared the snow off of it.

Monica B. en

Grado:

El cliente no dejó un comentario.

wanne C. en

Grado:

i did not purchase insure but i was still billed 14.95. Also, when i picked the truck up, your associate designated 1/2 tank of gas while it was actually closer to 3/8 which I refueled to the 3/8 level, however I was charged for less than the 1/2 tank that was eroniously designated by your agent. I would appreciate your due dillagence and responce.

suzanne S. en

Grado:

Process was very easy and the man helping us was delightful.

Diane W. en

Grado:

El cliente no dejó un comentario.

RYAN G. en

Grado:

El cliente no dejó un comentario.

Idris B. en

Grado:

Have more trucks available. But Tony was very accommodating in getting the reservation ready for me.

roger J. en

Grado:

Tony helped me select the right hitch and ensured the auto transport was hitched correctly. Excellent service and no problems towing.

FRANK P. en

Grado:

Great service!

silomera S. en

Grado:

El cliente no dejó un comentario.

Riley B. en

Grado:

Nothing, everything was great.