Customer Reviews for One Stop 27
(U-Haul Neighborhood Dealer)

506 reviews

2565 Cobbs Ford Rd   Prattville, AL 36066

(334) 285-5808

Office Hours

  • Mon-Sat: 7 am–10 pm
  • Sun: 8 am–10 pm

Services at this Location:

Contact Us

(334) 285-5808

2565 Cobbs Ford Rd
Prattville, AL 36066

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–10 pm
  • Sun: 8 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The original U-Haul pick up was suppose to be In Holtville Al, Slapout hardware. When I got there at 8am no one was available, the 2 phone lines I called didn't except voice mail. The truck was not ready. I had to call U-Haul and they sent me to a different location, 30 minutes out of my way and additional 20 miles, 40 total combined when I I had to return it. The file gage was on 3/4 of a tank when I picked it up and I made sure it was back on 3/4 of a tank. U-Haul charged me an additional 12.00 because it was a difference of 3 miles on the miles to empty. Not impressed at all.

Royal H. 
Rating:
1.0

This was by far the worst U-Haul experience I've encountered in nearly 30 years. Prior to looking up my reservation, the operators at the location told me they could not offer me a vehicle and I should work that out with the parent company. Once they finally acknowledged my reservation the truck was disgusting. If my move wasn't so urgent I would have declined the vehicle. To make matters worse, it was a stormy trip and a gap in the window seal caused water to pour on the side of my back. I'd I ever rent another moving truck I'll be sure to use a different provider.

Shawn C. 
Rating:
1.0

Customer did not leave a comment.

NAKIAH Y. 
Rating:
2.0

Customer did not leave a comment.

Shambriah E. 
Rating:
1.0

Terrible customer service, seemed agitated that I was renting one, gas was not on full when received and upon arrival they told me I did not fill up only put the gas where it was. Took videos for evidence

Josh M. 
Rating:
3.0

I was charged 9.78 for 2 gallons of gas. I returned the truck with more gas. I'm very upset about it and would like my funds return!!!!

Shon W. 
Rating:
5.0

Great drop off crew.

Wade M. 
Rating:
1.0

Rude and unprofessional.had alot of problems with staff and had to find someoneone to help disconnect trailer ourselves. Staff wasn't there to help. Had to pay someone 40.00 to help us get trailer off truck. Would love mgmt to call me

Sonia J. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
3.0

Customer did not leave a comment.

THOMAS C. 
Rating:
2.0

When I returned the truck key. The lady said that I was good to go because she was checking to see if I needed to pay something else . As soon as I got home. I got a phone call saying that I owed. That's not Very professional and I'm kind skeptical

Juwan S. 
Rating:
5.0

Awesome customer service! Very friendly and caring.

Maryland G. 
Rating:
1.0

The truck had a cracked windshield and the glove box had multiple older contracts. There was also trash that I had to clean up behind the seats from previous renters.

Silas S. 
Rating:
2.0

Customer did not leave a comment.

Tasha E. 
Rating:
3.0

Customer did not leave a comment.

Karen R. 
Rating:
3.0

Truck was very dirty when picked up. Lots of trash, cigarettes and spilled drinks. The cabin also smelled of smoke. The location was not bad, the pick up process took awhile as the tenant in the gas station had to go back and forth between me and other customers and asked almost all the same questions on the virtual pick up did on my phone.

Hannah M. 
Rating:
2.0

Customer did not leave a comment.

Sandra S. 
Rating:
1.0

Get new owners

Burt B. 
Rating:
5.0

This location has been the only positive thing about this experience. Rose was very helpful and actually listened to our concerns and needs. She was prompt and able to assist us in this mix-up that started with the Millbrook, AL location not doing their end of the deal. I would recommend people coming here if they are in need of services because I know they will assist you if anything comes up.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Philando G. 
Rating:
2.0

Not very helpful or knowledgeable.

Jerry C. 
Rating:
1.0

I called Uhaul. The truck would not go beyond 45 mph because the last gear was not working. The truck was extremely loud. Sounds like converter was cut off.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

No issues at all. Drop-off was easy with no problems encountered at all

Kraig K. 
Rating:
5.0

Customer did not leave a comment.

Roger N. 
Rating:
3.0

Put a muffler on the truck. Very hard to get your truck and stuff when the person behind the counter is doing her best but having to help people at the gas pumps and waiting the customers inside the store while you wait before they can finish helping you. Owner is quite rude.

Kelly G S. 
Rating:
1.0

!!!!!!!DO NOT USE!!!!!!Worst experience I have EVER had, employees would not assist picking trailer up onto the truck and told me to leave the fuc*^# store they were not there to help me, upon returning the trailer once again I couldn't remove it by myself and was told to keep the fuc&$@ trailer if I couldn't remove it, and they were not going to go outside. Told me to leave and that I was banned from the store. Luckily somone stopped to assist me with the removal of the trailer. DO NOT USE THIS LOCATION OR SPEND MONEY IN THIER STORE. I spoke with customer service rep and filed a complaint with them as well.

Chris C. 
Rating:
2.0

Do not have a leak in the vehicle that causes furniture to get wet

Malina D. 
Rating:
4.0

Is a Neighborhood location so was a bit difficult to identify the right place quickly, but overall went very well and the drop-off was rapid!

Kraig K. 
Rating:
5.0

Customer did not leave a comment.

Deborah F. 
Rating:
5.0

Customer did not leave a comment.

Latanya S. 
Rating:
3.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Location Has no Direct indicator of U HAUL

Leparis H. 
Rating:
3.0

Customer did not leave a comment.

Hugh G. 
Rating:
2.0

Items I wanted to rent were not available. Wanted to rent from a certain location and was sent to another that was not great. Had to wait on hand trucks and blankets without flat dolly I ordered. Was not offered a refund at all, $7.00. Person did not speak clear English so I could not understand and was not clear on what I needed to do. Fortunately I have rented before so I sort of knew. Very disappointing experience.

GAIL S. 
Rating:
3.0

Truck was hard to drive. Had to really press the gas pedal harder. Seemed like it was driving very slow and hard to change gears. Overall it was a easy process to reserve the uhaul.

Lashander W. 
Rating:
2.0

First, I selected a different location when I rented because I knew it was a better location and was closer to my new house but the location was sealed the day before I picked up. I then got to the new location and after doing everything on the app to check in I had to let the guy take a picture of my license on his personal cell phone and was made to wait 10 minutes with no reason why. When I brought the truck back, I checked everything in on the app and was then chased down as I pulled out of the parking lot to come in and check in the rental. Overall I feel like this location needs to be more aware of what is going on.

Chase B. 
Rating:
4.0

Entry fence looked like it had been run over and was mostly collapsed. The ground was not level, and there were no chalks available to prevent the trailer from rolling. At least having large rocks available would help fix this issue.

George K. 
Rating:
5.0

Customer did not leave a comment.

Essie W. 
Rating:
3.0

Customer did not leave a comment.

Altamese S. 
Rating:
1.0

Very poor customer service. Trailer not clean. Trailer just dropped in the middle of the lot. I had to manually move it so I could hook up to it. This is the worst experience I have ever had. I will not rent from them again and will advise everyone I know not to rent from there either.

BRUCE G. 
Rating:
1.0

Showed up and asked about my U-Haul reservation, and was told that I had to wait 10 minutes for the guy that was actually able to help me with my reservation to show up. When he got there, I was taken out to their U-Haul lot to get my rented trailer and moving blankets. The trailer was fine. But to get the blankets, the attendant took me over to a tool shed that is covered with kudzu vines and is open to the elements. He unlocked the door and pointed inside and said “go get your blankets”. Inside the took shed there were moving blankets scattered all over the floor, in between piles of old rusty furniture and busted up ATM machines. I had to step over some piece of trash on the floor and around one of the ATM machines to get to the blankets, which smelled like cat pee. Had to throw trash around the room to get to said blankets. I ended up throwing them outside and folding them myself. Disgusting and a terrible way to serve customers. The guys here are nice, but their standard of customer service is low. Also, self serve cat pee furniture blankets. Come on U-Haul, I know half of your business is run out of places like this but, damn…

Keith C. 
Rating:
3.0

Customer did not leave a comment.

TAMMY R. 
Rating:
5.0

They was great and I don't mine coming back again and I will tell people about the how they have good service thank you all so much

Dominique W. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
1.0

Customer did not leave a comment.

Robert N. 
Rating:
3.0

Customer did not leave a comment.

Shakita T. 
Rating:
2.0

It took forever because staff was not trained and had to wait on manager to call back with instructions.

Marjorie G. 
Rating:
1.0

Dealer gave me the wrong tow dolly, which required an hour to fix at the destination dealer. When I called the dealer for help, instead of helping he just told me to call the 800 number.

MARK C. 
Rating:
1.0

Bad customer service and dirty vehicle.

LEE M. 
Rating:
3.0

Customer did not leave a comment.

Giovanni S. 
Rating:
5.0

Customer did not leave a comment.

Jimmy Q. 
Rating:
4.0

Simple check out

Shawna R. 
Rating:
1.0

Clerks was unhelpful was more interested in their phones than assisting. The back of the truck wasn't clean I had to sweep it out before loading my furniture. The gas was 1/2 I had a short drive in town had to spend $91 before getting on the road. I fully understand the return it at same fuel level as you got it. But extremely inconvenient to have to do it at the beginning when you're on a time crunch. Uhaul has a bad habit of changing your itinerary if you rent a truck for say 2 days they allow you 1. When you as a customer knows your own needs and reason why you need for 2 days. Uhaul customer service is getting to be just horrible. You call either you get rude and condescending or you get completely dry and dissociated from whom you talk to,

Robert W. 
Rating:
2.0

Did not sign that trailer was returned. Had me park in a gated area that had. Large pot hole at the entrance. Had to wait for an email confirming trailer was returned instead of signing in. Did not ask if there were any issues .

Rodney A. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
2.0

Please ensure all equipment is in the truck. We paid for equipment we did not receive and we had to go buy equipment to complete our move in a timely manner

JAMES C. 
Rating:
2.0

This location does not have available personnel without going through a hassle with store workers to plead with the owner to check in vehicle. Happened twice to me only 1 week apart. Almost had to disconnect the 6X12 cargo trailer myself until someone showed up 30 minutes later. Storage lot is completely full and never has space to drop off trailer.

James D. 
Rating:
3.0

Had a flat tire when we picked it up and the attendant said we had to pay the $2 to use the air pump outside to blow it up because they weren't responsible for it.

Howell B. 
Rating:
3.0

Walk into store to get rental but was rudely informed it was online only, online process on a device is rather long and tedious when you need a rental quickly. Truck first assigned the key was missing, so they assigned me another truck with 1/4 tank of gas and was not swept out in back. Maybe one of my worst renting experiences in a long time.

Daniel O. 
Rating:
4.0

N/A

deandre L. 
Rating:
1.0

Definitely didn't know I was getting a rental truck from a gas station/liquor store! My pick up time was 2:30 and I waited over 30 minutes to receive the keys. There was no paperwork done and given to me. Everything was sent through email. I went over the rental agreement and saw that someone signed it for me which is UNACCEPTABLE!!! I wouldn't recommend this place at all! They wrote down the mileage and gas usage of the truck and my number on a sticky note, a sticky note!!! Shut it down!

Quadriyyah J. 
Rating:
1.0

Customer did not leave a comment.

Kora S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

Excellent service, very convenient

Michael O. 
Rating:
1.0

Customer did not leave a comment.

Lakia S. 
Rating:
1.0

I was never given any paperwork to sign. No one accompanued me to inspect the vehicle upon arrival or departure. The cab was filthy. Trash and spilled liqids all over. The bed of the truck was filthy. I had to sweep out the inside before I could use.

Joseph R. 
Rating:
2.0

It was very difficult to back the trailer into an open space. Not enough room for a large truck.

Justin J. 
Rating:
4.0

Customer did not leave a comment.

Shaun S. 
Rating:
3.0

Equipment was damaged but operable.

Derek R. 
Rating:
4.0

Bigger lot

DANIEL T. 
Rating:
3.0

This location has too much going on (gas station, convenience store, liquor store, vape shop, cigar shop, Uhaul and more) so it's a jumble that feels rushed, cramped and overwhelming. The lot to drop off the trucks is behind the building and has giant pot holes, is very overgrown and not well lit. Since we dropped off after dark it felt unsafe. It is apparent that Uhaul is not a priority here, just a way to make more money.

Baron H. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

the unit was missing catalytic converter which made the ride very loud an unpleasant an the exhaust fumes were bad as well

Caleb H. 
Rating:
3.0

Pick up was excellent. The return however was not. The man I was dealing with was very rude.

Sherry M. 
Rating:
3.0

Customer did not leave a comment.

Bruce H. 
Rating:
1.0

Better customer services, l was over charged on the mileage, the person renting the Uhaul was very inexperienced and could not understand English. He was relaying info to a third party (boss). I understand mistakes happen, but you can't ignore them and take someone's hard earned money.

Tammy B. 
Rating:
4.0

Customer did not leave a comment.

Chenise M. 
Rating:
1.0

I got a ticket for no tag & was charged additional fees when I was the one that got the ticket.

Tanasia P. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Great help. Although it wasn't the original place. Big thank you to them!

Joshua S. 
Rating:
1.0

The employee had no knowledge of what I needed. Very unorganized. Didn't have everything I wanted with my order.

Danielle W. 
Rating:
4.0

The truck driver door sensor was broken saying the door was open when it was shut. The dinging wouldn't stop. They did not have another vehicle to replace it with.

Larry C. 
Rating:
3.0

They never signed in my equipment. I did exactly what the turn in instructions said and it took a month to formally sign my equipment in. Maybe this is why U-Haul doesn't have any truck and trailers to rent.

Rick P. 
Rating:
1.0

I returned the van on3 July, It took multiple phone calls and SEVERAL HOURS on hold, then waiting a MONTH for the return to process, and to finally receive my receipt. That is not satisfactory. I will not be using UHAUL next time, and will be sure to tell my friends about my horrible experience.

Corey B. 
Rating:
1.0

Customer did not leave a comment.

Evetta H. 
Rating:
1.0

Change the drop off system to accommodate the customer.

David P. 
Rating:
1.0

I had to call customer service 3 times after returning my equipment, because they never officially checked it in.

Alaina B. 
Rating:
2.0

Had to take trailer back and exchange it the first one had a broken leaf spring didn't notice till next morning when went to load trailer. The exchange was quick and painless. When I returned trailer in Brunswick it still had old trailer number not new one. Communication was hard they owners spoke with a heavy Indian accent.

Kevin W. 
Rating:
3.0

Customer did not leave a comment.

Craig H. 
Rating:
1.0

Terribly unkept weeds. GIANT, wide, deep, pothole outside? Rude gas station attendant.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

Jason I. 
Rating:
5.0

Very nice people

Marvin L. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Heath B. 
Rating:
1.0

They were not helpful, had to pay more because The one I wanted sound like a tractor and tire light was on and it was filthy. Had to spend not money. I believe the over charged me. I can't understand them when talking. No good experience

Lillian L. 
Rating:
1.0

The truck needs to be taken out of service. It is loud and runs horrible. The water and check engine light stayed on as well as the service tire monitor system. The inside was nasty and has trash everywhere. Please tell this location is also not my responsibility to bring an appliance dolly back inside the store. I am not an employee of U-Haul and that everything is submitted online at the end. They literally wanted me to walk back outside to the truck, take more pictures, and show them the gas and miles. This was the worst customer service ever.

DEBRA H. 
Rating:
5.0

Everything was good 👍🏿

DERRICK C. 
Rating:
1.0

You could start by addressing your customer service staff. U-Haul cost me over two hours in time, close to $100 in fuel. U-Haul cancel my reservation without my knowledge or consent, caused me to have to drive and wait almost a total of three hours to get a trailer from a different location, after canceling my reservation. The first location where I was originally supposed to pick up the trailer had a flat tire and nobody cared to do anything about it, they even knew before I picked it up a entire day. not a care in the world was given or shown. I showed up at my first location where I had four email confirmations to originally pick up and when I walked in and told the person I was here to pick up a trailer they looked at me and said it's flat find somewhere else and offered no other help whatsoever.

Matthew J. 
Rating:
5.0

We had to switch trucks because of a breakdown so we could not log on the app. The people at this location did a great job taking care of this problem

GARY F. 
No reviews have been submitted for this location.

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