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Charles E.
Customer Reviews for One Accord Realty
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I booked the pick up for 10pm as I was told by operator when i scheduled the pick up that i can pick it up anytime before 10pm, but this is false, I could not unlock the box and had to call to change to the actual time of the pick up. It is a very scary area and I was fearful while i had to upload pics of my drivers license and a selfie.
Cidney S.N/C
KellyAnn H.Nada
ONEAL JR E.Truck was not good. Engine light and oil light was on. Also seatbelt lights kept coming on even though seatbelts for both passé were on. Truck was overall broken. No pads came in the truck as it usually did. Had to put $50 worth of gas to drive 35 miles
Geneve G.Had a problem finding it, but was pleased after I met the Uhaul rep. Was glad there was no paperwork, everything was online, including receipts for payment. Good experience, with this site.
AARONW J.To begin with I had to wait for 15-20 min for the apparent manager to arrive on time. They made it clear they were bothered that I called because I had to wait. The woman who attended me, rather than adjusting the cost, due to her lateness, adjusted the drop-off time which I didn't need. Yes, the equipment was clean, however, you waste miles having to find parking and to top it off, the manager is a liar. She comes off sweet, but never made it clear of the authority she had, being that she was apparently a manager. She quoted me a certain amount, said I wouldn't be charged until mileage was viewed afterwards but instead charged me the “best rate†which wasn't the best rate. I was charge almost $60 more. Especially now a days, people shouldn't be trying to get over on people. They should be as helpful as possible. Times are hard and to take advantage of people's money like she did was extremely inconsiderate when she had the ability to correct it based on the convo I had after calling this in with Uhaul.
Ruth L.Lady was nice and fast. In and out no bs like 230 street.
jason F.Provide designated parking for returns
Duane O.Returned the uhaul at 1:15 and gave back the key. Was surprised I didn't get a receipt for the return.
Susan R.Busy location but service was good.
Deidra M.There were no personnel available because it was a night drop off
Oneil F.I have no complaints and the service couldn't have been any better! I'd personally like to thank Tracy for her outstanding service and her generosity.
BYRONC B.The van was dirty inside.
JACK C.very good!
Zana L.Guys before you take the rental car or vans any make sure they show you the car miles not in there devices phone or computer tell them to turn the car on and show you the real car mileage, I got scammed at this location, i drove 20 miles supposed to be 59$ for 10 hours when I came back in 8 hours they said the computer say I did 42 miles something is false,it long story to explain just make sure you take pictures of the car or vans miles inside the car not base in there devices before driver.....
MADY K.Tracy was very good with getting me the van and the process was easy and hassle free. Great place of business
Nykila N.The address listed is not where you get the keys for the trucks. This causes confusion and delays in picking Up truck at desired and paid for time. Please review this location and it's operations
JONATHAN P.Although you rented me a truck online from Brooklyn, I had to go all the way to the Bronx to pick it, spending over $60 for Uber and then you charged me for the additional miles driven, back to Brooklyn. UHaul provides very poor service,
Jordan B.Customer Service was excellent. The van was not the cleanest when I got in but that was because the previous customer left a lot of garbage in the van on the driver's side. The convenience of picking the vehicle up was great. I am glad that I found this location. I will definitely use the service again.
Traci W.If I hadn't called ahead I would have had no idea where to go (the listed address is slightly different from where lock box is). Plus this location was not preferred and was very far away. Lastly, my furniture pads weren't in the truck and there was a tire service light flashing when I turned the truck on.
Sara P.Track was smelly. I could not read the fuel gauge. So I bought fuel exceeding the limit but they did not reimbursed me.
Benjamin N.Amazing customer service
Jennifer M.Everyone was courteous, polite and helpful. The Uhaul van was clean and well maintained.
Kendra J.they need to open on time ... and have the right equipment n keys waiting for customers upon arrival
Patricia B.The location was not open during hours of operation. Very unprofessional. Dirty Truck.
Natalie T.Very I mean very polite n professional
Mark H.Customer service was POOR, got hung up on multiple times. There system sucked
Lathan M.Great customer service. Will do my renting from this location. I appreciate you!
Violet P.There needs to be a seperate lot for either uhaul or the church. I had a horrible experience bringing the van back trying to find a spot. Spent almost 1 hour looking for a spot to put the van back into.
Ellissia D.Not much at all the staff had all grounds covered they were very pleasant and made me and my family felt as appreciated customers and as a new home owner I will definitely use and recommend this location thumbs up to uhaul staff very professional and God bless them
Luis M.Your Service is great very courteous young ( Shennai) (if if i got the name correctly). Nice location. This is absolutely my location for me and all my friends.
alexander S.There's nothing to improve.
jonel P.Great service. Everything went smoothly. The agent was very friendly and clearly explained all the details of the contract. Five stars all the way...
LANCINE K.I refilled the gas to the same level that I received it and they charged me $13. When I got the truck there was items inside the cargo area that I had to remove
Rarlin W.I had a very efficient and safe experience. I will use this location again. She was extremely helpful and we had great conversation.
Chelsea J.Although your location was small, this was one of the best UHAUL Experiences I've had. Pleasant, Professional and Quick!!! Thank you so much for providing such excellent service.
Bern'dette E.Because you charge my credit card one thing and then sends me a bill for another price ok I will never rent one from you guys again because I rented one NJ and I got charge what they said they would ok.
Laura R.A+
KEION H.Service was great!, I would definitely rent again from that location.
Rosa V.I like it
okwuchukwu E.Nada
Dominique B.The lady in charge was not personable at all. Felt like we were begging her to converse. She didnt help with backing out or adjusting the mirrors. Just seemed like a sale, she didnt care about us as customers at all. We will not be back to that location.
latoya B.Everything was perfect thank you very much.
Robin C.I would absolutely recommend this location to anyone renting a uhaul. The young lady was very professional and kind. Great customer service and the truck was very clean.
Kenneth A.I think a sign board on Bouke &Boston Rd would be great.
LOUIS G.Nothing,the transaction was quick and easy and the person I dealt was very accommodating
Charles F.Made my move pleasant!
GERARD K.I was please with my transaction and customer service was very good. Gracias
Gary M.Keep the parking lot cleared from unauthorized guests so the rental trucks can exit on a timely matter.
Daniel J.