Customer Reviews for Ona Used Auto Sales
(U-Haul Neighborhood Dealer)

403 reviews

3215 US Rte 60 E   Ona, WV 25545

(304) 736-3399

Office Hours

  • Mon-Wed: 10 am–5 pm
  • Thur: 10 am–2 pm
  • Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(304) 736-3399

3215 US Rte 60 E
Ona, WV 25545

Services at this Location:

Office Hours

  • Mon-Wed: 10 am–5 pm
  • Thur: 10 am–2 pm
  • Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Killian Ellis 
Rating:
4.0

Customer did not leave a comment.

Mike Edwards 
Rating:
5.0

the lady at ona used cars where I picked up the truck had everything waiting g for me so nice

kenneth smith 
Rating:
5.0

Excellent from everyone. All courteous friendly and professional.

Morgan Sloan 
Rating:
5.0

Customer did not leave a comment.

Timmy Cowan 
Rating:
5.0

Equipment was what I needed and the lady went above and beyond to help with the process

Gary Bostic 
Rating:
3.0

Customer did not leave a comment.

Roger Pillar 
Rating:
5.0

Customer did not leave a comment.

chessi annmarie 
Rating:
5.0

Customer did not leave a comment.

Katherine Hatfield 
Rating:
4.0

Customer did not leave a comment.

Jeremy Drake 
Rating:
5.0

Customer did not leave a comment.

Liane Cremeans 
Rating:
3.0

Customer did not leave a comment.

Shilpa bodiwala 
Rating:
5.0

Customer did not leave a comment.

Janna Fenn 
Rating:
5.0

Customer did not leave a comment.

Heidi Kinsinger 
Rating:
3.0

Drop the truck off on a Sunday morning they were closed so can’t expect any help

Dana Sargent 
Rating:
5.0

Customer did not leave a comment.

Jeff Morris 
Rating:
5.0

Customer did not leave a comment.

Ron Chapman 
Rating:
5.0

I love renting from them. They are professional and do an amazing job every time.

Heather Englin 
Rating:
5.0

I have rented trailers and trucks several times from this location. It is the closest to my home but I would drive further to rent from this location. The woman who rents the U-Hauls is so nice, personable and helpful. I have always had a wonderful experience here. The equipment is always in great shape also.

Larry Thomas 
Rating:
5.0

The manager working at the time of pickup was extremely helpful and personable. She explained everything we needed to know and answered every question we had very clearly and precisely. I would highly recommend this location to anyone, even if it is a couple miles further from their nearest U-Haul location.

Elisabeth Roberts 
Rating:
5.0

Very efficient and knowledgeable. Worked well with the customer to provide a pleasant experience.

William Foley 
Rating:
5.0

Everything I needed

terry haynes 
Rating:
5.0

Customer did not leave a comment.

Tiffany Kotalic 
Rating:
5.0

I didnt catch her name, but the woman working was an angel and i was in and out in no time. Great location for a quick truck rental, clean trucks, and great customer service!

nicole steffen 
Rating:
5.0

Customer did not leave a comment.

Belinda Harper 
Rating:
5.0

Customer did not leave a comment.

Jerod Vannatter 
Rating:
4.0

Absolutely love the service from this U-Haul! Perfect place for a quick rental for any errands!

james perry 
Rating:
5.0

Customer did not leave a comment.

Charlie Mays 
Rating:
5.0

Customer did not leave a comment.

DAVID RAMEY 
Rating:
4.0

Customer did not leave a comment.

Olatunde Ola 
Rating:
5.0

Customer did not leave a comment.

Dan Kauff 
Rating:
5.0

Customer did not leave a comment.

David Ramey 
Rating:
5.0

Highly recommend this location to rent from .

Kathy Bias 
Rating:
3.0

Customer did not leave a comment.

Lisa Shaffer 
Rating:
5.0

Friendly service and

Darlene Sidoti 
Rating:
4.0

Customer did not leave a comment.

Samuel Hartman 
Rating:
4.0

Customer did not leave a comment.

Kelly Meehling 
Rating:
4.0

The representative was friendly and very accommodating.

Barry Bush 
Rating:
5.0

Customer did not leave a comment.

Samuel Hartman 
Rating:
5.0

Customer did not leave a comment.

MELISSA NENNI-SMITH 
Rating:
5.0

Customer did not leave a comment.

Joel Salinas 
Rating:
5.0

Convenient location, good people, good equipment

Daniel Curry 
Rating:
1.0

On line check in was very difficult even had to call main # was put on hold for over 25 minutes .. we had a confirmed reservation number but when we went our account it showed no reservation.. truck had couple cracks on the windshield, and damaged windshield visor. The engine light and towing light remained on. Very frustrating experience .

Michael Gibbs 
Rating:
5.0

Customer did not leave a comment.

Kristi Ritchie 
Rating:
5.0

Customer did not leave a comment.

Michael Lauhon 
Rating:
5.0

Customer did not leave a comment.

jamie conner 
Rating:
5.0

Customer did not leave a comment.

Jeremy Conley 
Rating:
5.0

Customer did not leave a comment.

Ethan Copley 
Rating:
5.0

Customer did not leave a comment.

Brian Tierney 
Rating:
5.0

Customer did not leave a comment.

Glen Davis 
Rating:
5.0

Customer did not leave a comment.

Melissa Blakeman 
Rating:
5.0

Customer did not leave a comment.

Michael Hanel 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Martin 
Rating:
5.0

Customer did not leave a comment.

John Bennett 
Rating:
3.0

Drop off location that is very close to my building.

Bob Musulin 
Rating:
5.0

Customer did not leave a comment.

Greg Ellis 
Rating:
5.0

Customer did not leave a comment.

Timothy Osborne 
Rating:
5.0

Customer did not leave a comment.

Thomas Kuhn 
Rating:
5.0

Customer did not leave a comment.

LEO GERALD LAKE 
Rating:
5.0

Customer did not leave a comment.

LEO GERALD 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Murphy 
Rating:
5.0

Customer did not leave a comment.

Melissa Atkins 
Rating:
5.0

Great folks to work with. Unfortunately the truck was very dirty and smelled like a farm animal lived in the back. We won't let this detour us from using them again

olivia Ash 
Rating:
5.0

Customer did not leave a comment.

LARRY HENSLEY 
Rating:
5.0

Customer did not leave a comment.

John Gilkerson 
Rating:
5.0

Customer did not leave a comment.

david Murphy 
Rating:
4.0

Customer did not leave a comment.

JENNIFER SMITH HOLMES 
Rating:
5.0

I reserved a unit across the street from my home, I received a call from U-haul that this location did not have a truck available and that I would have to drive an additional 10 miles to secure a truck, the morning of I received a text that the second location did not have a truck available and that i would have to go to a third location. I was required to drive an additional 40 miles and naturally I had to pay for those additional miles, to the tine of $40, I do not believe I should have to pay the additional amount when I reserved a truck closer to home several days out.

James Hudnall 
Rating:
5.0

The location is great. The process to get the rental via check-in online is awful.

Eric Davis 
Rating:
5.0

Loved the mobile experience.

Teresa Boyes 
Rating:
5.0

Customer did not leave a comment.

CRAIG HUNTER 
Rating:
5.0

Customer did not leave a comment.

Phillip Lyall 
Rating:
4.0

Customer did not leave a comment.

misty costanzo 
Rating:
5.0

Customer did not leave a comment.

Cesar Fernandez 
Rating:
3.0

Friendly customer service. The truck smelled of cigarette smoke and the cab was dirty though.

Aaron Petry 
Rating:
4.0

Very helpful. Much more covnvenient than other locations for me. Not the first time I have rented here.

David Humphreys 
Rating:
5.0

Maybe have a few items that they can sell. Like covers and locks. Other than that they were great!

John Fowler 
Rating:
4.0

Can’t think of anything she was very friendly and helpful.

ROBERT Hovatter 
Rating:
4.0

Customer did not leave a comment.

Ricky Nida 
Rating:
5.0

Customer did not leave a comment.

Matthew Knerr 
Rating:
5.0

The lady was very helpful

jeremiah coyle 
Rating:
5.0

Great location to rent… multi repeat customer

charles edward ranegar 
Rating:
5.0

Customer did not leave a comment.

gregory loy howard 
Rating:
5.0

Customer did not leave a comment.

Susan DeWeese 
Rating:
5.0

truck was out of alignment really bad made driving difficult

Kenneth Smith 
Rating:
5.0

I was early,they didn't open till 10:00hey came out o complete drop off

DAVID KRIWOX 
Rating:
5.0

Nothing, Excellent professional & personal rental location!

CHARLES EDWARD RANEGAR 
Rating:
4.0

Customer did not leave a comment.

Joshua Gill 
Rating:
5.0

Very good experience…would use again.

ELIZABETH ANNE MURPHY 
Rating:
5.0

Everything went well. Pick up was easy, and the drop off was without issue as well. Parking area and key drop box were both lit, and easy to navigate.

JACK DANIEL RUNION 
Rating:
3.0

I expected to pick up the truck at a closer location. I bought two wardrobe boxes and had to pick them up at a different location. I wasn’t happy about that. Otherwise the truck was fine. The floor was dirty so I had to clean it before putting my boxes on it.

JUDITH JEANNE LABELLE 
Rating:
5.0

Customer did not leave a comment.

heather lynn snglin 
Rating:
5.0

Staff most friendly and pleasant

WENDY LEE THOMAS-GROVE 
Rating:
1.0

I put this complaint in over a over a two months ago. My trailer disconnected while loaded. And I called and informed uhaul. I made inquiries the next day and requested a review of the photos that were taken upon completion of my install. I have made repeated call to speak to a manager and to date I have not spoken to anyone in a position of leadership. My life, my passengers life and my property were all placed at stake due to the inefficiency of a uhaul employee. And the location I rented from has yet to return my call

BRYAO JONES 
Rating:
5.0

Customer did not leave a comment.

randall l alberts 
Rating:
5.0

Very good experience. I hated the trailer connector. Twisting that square around and around was frustrating and I was worried anytime could steal it at any time because there was no way to lock it. I could lock up the contents but not lock it so that no one could steal the trailer.

SEAN MICHAEL FERGUSON 
Rating:
4.0

Make sure trailer lights work before renting out

jake hunter berry 
Rating:
4.0

The alignment could be better on the truck

Raphael Bird 
Rating:
5.0

Customer did not leave a comment.

ALVIN TAY GINIER 
Rating:
2.0

The 24/7 didn’t work. Had to waste time calling uhaul to get in. Finally got in but an hour and a half late.

Lou Marini 
No reviews have been submitted for this location.

Additional Services at this Location

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