Customer Reviews for On Top Towing
(U-Haul Neighborhood Dealer)

43 reviews

2045 S CR 25A   Troy, OH 45373

(937) 552-2547

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(937) 552-2547

2045 S CR 25A
Troy, OH 45373

Services at this Location:

Office Hours

  • Mon-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Did not have plugs for trailer electric and good not take my $20 uhaul coupon.

frank hutchinson 
Rating:
1.0

I reserved a 15’ Uhaul and when we got to the place in Piqua there was NO ONE in the office to give us a key. We called and spoke to someone and they redirected us to a place in Troy. Already annoying. Told us that we would get an email that would allow us to get the key and pick up the truck. Never got an email and she never called us back. Got to the new location and once again NO ONE in office. We had to call Uhaul AGAIN in which we were finally successful in getting a lockbox key except it was for a 10’ truck because that’s all they had. We specifically asked if we were able to drop the truck off at a different location and was told YES. Here to come I'm getting a call that the vehicle was not dropped off in correct location and i’m getting charged for it. I then call Uhaul for a 3rd time and speak to a high representative and was told that all they can do is listen to the calls and that I have to wait days before they will know. This is absolutely ridiculous and I have never had such poor service in MY LIFE. And this isn’t for this location specifically this is to Uhaul as a company. I don’t know how you can make this many mistakes and I am not given any reparations for all the trouble. I will NEVER use this company again.

Lane Reedy 
Rating:
3.0

Customer did not leave a comment.

Nicole Claybaker 
Rating:
5.0

Customer did not leave a comment.

MATTHEW POWELL 
Rating:
5.0

Customer did not leave a comment.

GALEN FLORA 
Rating:
5.0

Customer did not leave a comment.

Steve Kemp 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ENGLERT 
Rating:
4.0

Customer did not leave a comment.

Willard Miller 
Rating:
5.0

The parking lot is small and not much room to back a trailer in with the curb to the highway but it worked. Maybe harder if the lot was fully.

MIKE WEAVER 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Arndt 
Rating:
5.0

Easy simple drop off.

douglas gibson 
Rating:
5.0

Customer did not leave a comment.

Randi Hill 
Rating:
5.0

Customer did not leave a comment.

Danell Defurr 
Rating:
1.0

Give correct prices

Angela Rouse 
Rating:
5.0

Customer did not leave a comment.

Rick Haines 
Rating:
5.0

Customer did not leave a comment.

Wiley Collett 
Rating:
5.0

Customer did not leave a comment.

Kelly Kinninger 
Rating:
5.0

Customer did not leave a comment.

Kelly Kinninger 
Rating:
5.0

Great customer service.

Brad Weaver 
Rating:
4.0

Customer did not leave a comment.

Jeff Burnside 
Rating:
5.0

Customer did not leave a comment.

kim larkin 
Rating:
1.0

The headlights didn't work, turn signals didn't work. Completely screwed up my move schedule and put me a whole day behind because I couldn't see!!! I am extremely angry.

Stacee Tiemeier 
Rating:
3.0

Easy in and out

Sharon or Nick Fondren 
Rating:
4.0

Customer did not leave a comment.

Stephen Schmitz 
Rating:
5.0

Amazing customer service. Thank you very much...

Tammy Hardy-Gostomsky 
Rating:
4.0

The bank was nit swept out. We only used it to bring some boxes from IKEA back to Troy, OH. We did not get anything in the back of that truck. It was already dirty. It wasn’t just on empty…the low fuel light was on at pickup. We brought it back with 1/4 tank. I took pics. There were crumbs in the center console of the front. We did not eat in the vehicle. It was hard to understand where we should park it. It said not to park in front of doors to the business but that’s where it was parked when we picked it up. We put it on the side of the building. There was some sort of wire or something hanging down from the electrical poles. That was a bit concerning. We had to maneuver around it. It did what we needed it to do. When we registered the main driver, it didn’t ask for the alternate people or pics of his DL. Had I known, I would have done that earlier. It took 45 min to pick it up and get gas. When you only have it 6 hrs, that could be an issue.

David McClure 
Rating:
5.0

Customer did not leave a comment.

Danny Beatty 
Rating:
3.0

All went well!

Joseph Myers 
Rating:
3.0

Location was a small tow truck office. Little creepy but on the main drag.Uhaul app was painful. Took 3 phones and an extra 35mins to finally be able to have it access my location. Hoping an operator would have been able to get me access to the truck if that hadn't worked. I ordered two dozen furniture covers but I'm guessing there were only 8-10 in the truck. I was still charged $10 for the others. I did not order a dolly but there was one issue on the truck

Chris Davis 
Rating:
5.0

Customer did not leave a comment.

JASON RUSSI 
Rating:
5.0

The gentleman that runs this business was absolutely amazing but U-Haul itself screwed everything up, didn’t have everything set up properly and then I got stuck being charged for more miles that I would not have had to use if they did everything the way I requested it I am not happy I am absolutely and utterly disappointed and this has made me to the point where I am going to be canceling my two storage units once I get everything out of it U-Haul if you wanna keep customers you need to make some changes. Plus the truck I had to use is so old and when driving it was jerky to the point it actually became painful! Uhaul get your stuff together!

Benita Bruner 
Rating:
2.0

Customer did not leave a comment.

Brian Peters 
Rating:
3.0

Really nothing. Location was a towing company so it looked as you would expect it to

Sandra Overturf 
Rating:
4.0

Customer did not leave a comment.

Julie Durka 
Rating:
4.0

Customer did not leave a comment.

RANDAL LENNARTZ 
Rating:
1.0

When I first turned on the vehicle when following steps for online check in, the gas guage was on empty. The truck had the low fuel light on and it indicated that only 23 miles were left until the truck was empty. This is COMPLETELY UNACCEPTABLE Also I had reserved 2 utility dollies and they were not on the truck. This is the 2nd time I have made a reservation with UHAL in the past 9 months and both times my utility dollies were missing.

John Hollobaugh 
Rating:
1.0

Again. I'm not sure who's responsible for what? But U Haul dropped the ball big time! And your website is impossible to use! Glitches out. Times out, and obviously gives you the wrong size truck??

Peter Palkovic 
Rating:
3.0

Customer did not leave a comment.

Zachary King 
Rating:
2.0

The mobile registration and return was a nightmare. It took almost 30 minutes to even connect to the website to pick up the truck (and we tried three different phones) and it wouldn’t let me connect at all to return it-I had to call. GET YOUR WEBSITE FIXED!!!! It was incredibly frustrating…

Alisa Thomas 
Rating:
3.0

Customer did not leave a comment.

Mark Salih 
Rating:
3.0

I had scheduled an in-person pickup/checkout, but when I arrived to the location at noon (they were advertised to close at 1:00), No one was there. Thankfully I had a smart phone and was able to get UHaul on the phone and change my reservation to mobile/24-7 pickup. That went smoothly, but this all added 30 minutes delay in our move. Otherwise, the truck was clean and operated well.

Anthony Vissoc 
Rating:
1.0

Actually check your vehicles before agreeing to rent them to someone- ours had serious mechanical issues that could have led to our driver being involved in an accident.

Robert Davis 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE ROBERT HASSELL 
No reviews have been submitted for this location.

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