Customer Reviews for On The Run Wireless
(U-Haul Neighborhood Dealer)

473 reviews

10245 Sepulveda Bl   Mission Hills, CA 91345

(818) 893-3425

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(818) 893-3425

10245 Sepulveda Bl
Mission Hills, CA 91345

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

fransisco bravo 
Rating:
5.0

Sam was most helpful. The truck was clean and ready to go. Will recommend.

Colleen Lopez 
Rating:
5.0

Customer did not leave a comment.

VICTOR MANRIQUEZ 
Rating:
5.0

Customer did not leave a comment.

Ara Babayan 
Rating:
5.0

Sam is by far the best uhaul representative in Los Angeles. Very nice, very prompt and very fast. He deserves to be acknowledged for his perfect customer service. Truly a blessing

Roman Keshishyan 
Rating:
5.0

Customer did not leave a comment.

liliana avila 
Rating:
5.0

Everything was very good no need more improvement

ISSAM CHAHAYED 
Rating:
5.0

Friendly customer service

Essa Ammari 
Rating:
5.0

Customer did not leave a comment.

Jonathan Garcia 
Rating:
5.0

The service was great

Eduardo Pimentel 
Rating:
1.0

Absolute trash. The incompetence I experienced in dealing with U-Haul and this location angers me. What should have been an easy task for me turned into an hours long ordeal because people could just not get it together. The location I rented from has problems keeping track of their rentals. Locks were switched and put on the wrong trucks so I could not get the truck/equipment I paid for. They even called me two days after to ask when I was going to bring the truck back. Because “they don’t see it” Unbelievable. Trying to tell me they don’t see the truck insisting I still had it. Garbage service. Get it together and learn to do things right. Find some place else to rent your U-Haul. This isn’t it my friends.

Charmaine Blumberg 
Rating:
5.0

Customer did not leave a comment.

chris campel 
Rating:
5.0

Customer did not leave a comment.

Erick Perez 
Rating:
1.0

The store owner showed up late and that messed my whole schedule up that day. Location for parking the uhaul is terrible , lots of struggle

Lucio Carrillo 
Rating:
4.0

Customer did not leave a comment.

julio garcia 
Rating:
5.0

Sam was awesome will recommend him to my family and friends

Sandra CHAHAYED 
Rating:
5.0

possible larger selectikn of trucks

ISSAM CHAHAYED 
Rating:
5.0

The man who owns and operates the place "Sam" was the best. Very easy to use and the location is right next door to a gas station which made the return all the easier for a quick gas fill up.

Chad Hellmuth 
Rating:
5.0

Great place to rent u-haul trucks. Very friendly and convenient. Fast service.

Richard Kang 
Rating:
5.0

Excellent customer service all around!

vincent zemea 
Rating:
5.0

very professional and helpful dealer Ill ise this location anytime

ISSAM CHAHAYED 
Rating:
1.0

I took the truck for two days, I wanted to return it one day earlier. called, no one picked up the phone. paid for two days, despite the fact that he did not use the trolley, he withdrew money from me and for it !!! the service is terrible, the truck is not working!!!

ANDREY ZYULKORNEEV 
Rating:
5.0

Explain better about the dollies having ties before you start..I was charged for two days for a dolly I didn't use because it was missing a tie down ...I never saw the tie on the dollie and thought nothing of it ..? Other then over charging me, the truck and service provider we're good ..

Jaime DelGado 
Rating:
5.0

Customer did not leave a comment.

REEM YOUSIF 
Rating:
5.0

Customer did not leave a comment.

tito quinones 
Rating:
5.0

the dealer/vendor was very pleasant, knowledgeable and helpful and knew his business well

ISSAM CHAHAYED 
Rating:
5.0

Customer did not leave a comment.

Richard Harvey 
Rating:
5.0

Customer did not leave a comment.

John Lopez 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TANALEGA 
Rating:
5.0

Customer did not leave a comment.

ALVARO VILLARREALTAGLES 
Rating:
3.0

Thank you

jerry jackson 
Rating:
5.0

Great customer service!

Jeremy Danks 
Rating:
5.0

Customer did not leave a comment.

ARTHUR PENA 
Rating:
5.0

Sam was very helpful. Greatly recommended

lira Caldozh 
Rating:
5.0

The representative who set up the u-haul rental is very kind and helpful. Thanks to him. God bless.

salvacion agbig 
Rating:
5.0

Customer did not leave a comment.

CASEY BRITT 
Rating:
5.0

Customer did not leave a comment.

Hector Hipolito 
Rating:
1.0

Customer did not leave a comment.

VARDAN ARUTYUNYAN 
Rating:
5.0

Guy who helped me out was great, but it was odd that he took a photo of my credit card and drivers license and also requested an emergency contact name and number...granted I already reserved everything online it felt like an invasion of my privacy.

Areg Ashoghian 
Rating:
5.0

Customer did not leave a comment.

Salvador Garcia 
Rating:
5.0

Customer did not leave a comment.

Joyes stone 
Rating:
5.0

Customer did not leave a comment.

mayra rodrequez 
Rating:
5.0

I believe I was overcharged

jack dinigian 
Rating:
2.0

You have to mess with the key in the ignition to try to get the U-Haul started. We would spent 5-10 minutes trying to get the U-Haul to start everytime we turned it on. The air blows hot air while it’s over 100 degrees outside.

Anthony Ares 
Rating:
4.0

Customer did not leave a comment.

Agustín López Cruz 
Rating:
1.0

Worst experience by far with U-Haul. This guy is literally trying to scam me $300 out of a $40 car rental. It’s insane. Take your business elsewhere for that money and you can get MOVERS instead of a crappy old truck .

Laura Najera 
Rating:
5.0

Better trucks Better communication. Letting me know what trucks are available

Daniel Ahal 
Rating:
5.0

Sam is a very experienced and knowledgeable service rep for U-Haul we need more like him in the world today thank you U-Haul

willis JAME 
Rating:
5.0

Customer did not leave a comment.

RENIER NUESTRO 
Rating:
5.0

Customer did not leave a comment.

joel chavez 
Rating:
5.0

Sam was great!

Luke Krzmarzick 
Rating:
4.0

Wish the location stayed open later.

Karin Buchak 
Rating:
5.0

The clerk was outstanding person Very nice courteous

Jose Peraza 
Rating:
5.0

The left side rear turn signal light bulb is out.

Michael Duarte 
Rating:
5.0

Customer did not leave a comment.

jessica micgell 
Rating:
5.0

All around good experience

Carlos Ojeda 
Rating:
5.0

No improvement necessary, it was great.

Jamie Slaton 
Rating:
5.0

Customer did not leave a comment.

micharl morgan 
Rating:
5.0

Customer did not leave a comment.

geraldo Garcia 
Rating:
1.0

Customer did not leave a comment.

DAVIT VARDANYAN 
Rating:
5.0

Customer did not leave a comment.

MELONEY SMITH 
Rating:
1.0

Thank you very much for your service and making things easier for all of us who require your services.

jaime jimenez 
Rating:
5.0

Customer did not leave a comment.

Lee Manko 
Rating:
1.0

Customer did not leave a comment.

Garnik Hovhannisyan 
Rating:
3.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
5.0

Everything was perfect. Thank you! Well,you could add some Italian food or Lebanese dishes on the seat on arrival !😂❤️🙏🌸

Virginia MacGregor 
Rating:
5.0

Business owner very nice and helpful.

Kevin Kilroy 
Rating:
5.0

Very easy for us and Sam is great!

Gina La Rochelle 
Rating:
5.0

quick and fast, friendly and no hastle

alvin magundayao 
Rating:
3.0

Customer did not leave a comment.

Wynne vanCitters 
Rating:
5.0

Customer did not leave a comment.

sam ash 
Rating:
1.0

Customer did not leave a comment.

Manny Rizo 
Rating:
5.0

Customer did not leave a comment.

Eduardo Pabon 
Rating:
5.0

The UHaul app does not work properly in many ways. In this most recent rental it crashed consistently and did not allow me to return the vehicle properly. This was using a Pixel3 phone. Apologies if this inconvenienced the host location. Uhaul needs to take better care of its app if it expects people to rely on it for after hours returns.

Blaine Obrien 
Rating:
5.0

Customer did not leave a comment.

khachatur sargsyan 
Rating:
5.0

Everithing was perfect whit the truck,. Thank you so much guys

DAVID OEDEOZA 
Rating:
5.0

Excellent customer service

orasio garansa 
Rating:
5.0

Customer did not leave a comment.

John Vanpaddenburg 
Rating:
5.0

Customer did not leave a comment.

Grace Campbell 
Rating:
1.0

The worst uhaul experience ever! The first thing that happened was the reservation not in the computer system or the app. The owner only called to setup the pickup one day before then he disappeared. Did not respond to any phone or texts at all. I had to call uhaul directly to find out how to add the reservation into the computer. I had to take pictures of the car and my face plus my driver's license. I will never ever do this ever again, I will never do another self pickup. I will never use this uhaul location ever again. It's not even a location its just uhauls parked on the street. There's no office, the key return poorly labeled, the owner is non existent and couldn't give two shits if you can't get your truck. This was by far the worst most horrible uhaul experience ever.

Varuzh Shakbazyan 
Rating:
5.0

Customer did not leave a comment.

Andranik Malikian 
Rating:
5.0

Customer did not leave a comment.

jason fioravanti 
Rating:
5.0

Customer did not leave a comment.

Kobi Papoushado 
Rating:
5.0

U-Haul was there when we needed them! What more can we ask for? Thank you, U-Haul!!!

Lisa Rodriguez 
Rating:
5.0

Customer did not leave a comment.

John Cabrera 
Rating:
1.0

I ordered a furniture dolly and did not receive it! This wasted hours of our time and caused great stress as we needed that dolly to move heavy items. Also need better instructions on how to return keys. There is no drop box for the keys as instructed by the online process.

Levon siekertzian 
Rating:
2.0

ABS light stays on BRAKE light stays on drives bad should not be in service all owner cared about was when it was returned I should not have to pay for this truck After all the rentals I have done with uhaul from now on I will go to penske

Vahid Azarbahari 
Rating:
3.0

Reserved rental through mobile order for 6AM. Paid for additional dollies and equipment. They were not included in the truck. Store was closed during that time. Unable to receive help through customer service phone support. Had to go to another location and pay for the equipment needed. Delayed our moving time/plans by at least 2 hours.

Richard Simpson 
Rating:
3.0

I was rented a truck and told the power steering whine was normal. Within 30 min I lost all power steering and the smoke almost made me pass out. Then the brakes went out on the truck and I had to use emergency brake to stop completely. To top it off they still charge me 80 for the truck after nearly killing me. Your company should be ashamed

Andrew Murphy 
Rating:
5.0

This is my first time renting, all went well.

Tammy Boule 
Rating:
2.0

Customer did not leave a comment.

Jhon Cordova 
Rating:
5.0

This location was very helpful to me they are very friendly I would definitely use this location again and recommend this location to my friends.

john castelberry 
Rating:
3.0

The truck had dents and scratches that were not shown in the previous photos I was asked to approve upon pickup. The store owner did know about the damage and showed it all to me. The truck exterior was also filthy. Inside was clean.

Eric Wann 
Rating:
5.0

Sam was very helpful and friendly!

Suren Arakelyan 
Rating:
4.0

Vehicle needs bed mat cleaned or replaced to remove musty sour odor.

Terri Page 
Rating:
1.0

What you can do is find another local provider. This provider has no morals and respect for customers. It has been my worst experience ever having to see the urgent care after a terrible dispute with this store owner.

guadalupe chavez 
Rating:
5.0

The Uhaul was dirty on the outside when we picked it up. The gas was also below half a tank. Did not notice we received a text to review the Uhaul before leaving the business till we were home and the link expired.

SHAWN KOLB 
Rating:
5.0

Friendly customer service at counter. Thank you.

Vikramkumar Dhanani 
Rating:
5.0

Customer did not leave a comment.

Tuesday Esparza 
Rating:
5.0

Customer did not leave a comment.

James Shallenberger 
No reviews have been submitted for this location.

Additional Services at this Location

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