Customer did not leave a comment.
Vernon Milbourne
Customer Reviews for On The Move Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Jeffrey GrayPrior to rental I called to discuss rental. I was put on hold and person never picked up phone again. Waited for over 5 minutes and hung up. Picture of truck did not match actual truck. Had to document lots of damage. Also the ramp was covered in dog poop and had to be cleaned before we could use it.
Jamie FlahertyExcellent service, Representative was extremely helpful and knowledgeable. Would recommend to friends and family. I actually have used this location for rentals before and go out of my way to rent Uhaul items from here because of their service.
Calvin MojakVery satisfying and simple process
Parag SohoniPeople were very friendly and welcoming. The were also very accommodating to my needs even after I made a mistake on the size I selected, they were very polite and willing to change my vehicle.
LEONARD PAVIA JRVery professional
Margaret HindmanWhatever the back office system is uhaul uses is crap. The person who called to confirm my reservation called 4 times and didnt leave a voicemail. When i could answer she talked and talked over me and had the wrong thing reserved. I had a 8foot cargo van and my email proves it, but she said her info didnt reflect that. Also i had to my pickup locations, just like every other time ive used uhaul. The system used for reserving needs work.
Amanda StewartBy far the best expierence ever had at uhaul, mark and the staff are always so friendly and helpful with any and all questions and will go out of his way to accomadate his customers even after hours when location has already closed. This is the only location i will rent from
Jay PridgenEverything went smoothly
Brian GallagherDrop off location was too far from destination. There were several UHaul rental locations within 5 miles of destination but not were given as a drop off option.+
Edith KemtinskiThe trucked leaked during the rain. This resulted in my new furniture getting soaked.
Timothy CoxThe UHaul app was making the process not easy - always white screens and seems like nothing was preceeding until it suddenly loaded the next screen. Newest Samsung S23 Ultra, up to date, with 5G connection was having difficulties using the app. I switched to the website and it worked way better then the app.
Thomas SluppThe trailer leaked and my belongings got wet. But the overall service was great
Jeremy NewmanHighly recommend, amazing staff.
MICHAEL SOLIMANNothing...Everything went smooth
wanda boboLook over equipment.
Oscar GanemWas very patient with me,
Melissa MichaelWas only a drop off location. follow the app and drop the key in the box. simple
Jose FreitasEverything went well.
Paul HelmuthMake sure that trailers have brakes and working turn signals
James Andersonbest people will be back
Alain GrasCompletely satisfied customer.
Nathan AndersonLocation being renovated but no problem
Fred DanielsThe online experience was VERY frustrating. The app wouldn't load, went around in circles, it took almost an hour to pick up the trick because of the app. MUCH improvement needed there.
Mike ColomboEXCEPTIONAL job, finished loading in 30 minutes.
Teyona BrewsterDropped off after hours so didn't see anyone. No problem with the drop-off location except that U-haul changed the drop-off location on me without my approval and wanted me to drop off at a different (much farther away) location. I dropped off at original location anyway but had to call custom service and was on hold forever (over 45 minutes!) and so had to call back again before I got someone to straighten it out! Very unhappy with that situation!!
Timothy MeltonMark was very helpful!
Brittany BrittGreat service!
KATIE WILLIAMSThe tru k was hard to use brakes. Had to floor it to get truck to stop
Teresa OlinskyEverything was great and worked really smooth. Sue and Daniel were awesome. If I need to utilize U-Haul for local rental. I will utilize this location.
Clay TefftExcellent, friendly and courteous service here. A pleasure doing business at this location.
Sharon MillerI did not get the employee’s name, but he was working out in the lot when we got there. He help me back the trailer in place, unhooked it and checked it in , in under 10 minutes we were on are way. Great service.
Kenneth WolkeThe staff at this location went out of their way to ensure the pickup and drop off process went very well. Would definitely use again if we have future rental needs and recommend to others.
phillip helmsN/A use
robert quackenbushProfessional and helpful
Jodi DriesenGreat service. Walked in and walked out less than 5 minutes later with keys to a moving truck. Used the truck, brought it back that evening after hours and got the charge in my email. Could not have been a smoother transition.
Donlad HendersonThe truck was unsafe to operate on highway. Darts side to side over bumps and has very significant play in steering. Also check engine light and tire pressure lights were on. No one answered the door at the location, also did not answer the phone. Called uhaul and was transferred back to the main menu without being helped. Tried roadside assistance and was unable to reach anyone. Terrible experience overall and awful customer service all around.
David TaylorPerfect customer service. I don't know if the guy who runs the rentals out of this location is the owner of the business but he sure does treat it like he is the owner. Whenever I need a rental I drive on the other side of town to come to this location and pass 5-6 other uhaul locations because I know I will be taken care of.
nathan andersonDropped off after hours
FRANK GRELLAIdeal drop off for my follow on travel plans.
Glenn Klassastaff were super friendly and helpful
Guy MclarenThe first U Haul location I have been where I would like to rent again. The service is great even at a 98F outside.
Aravind UlaganathanThe decor was scary, lots of war memorabilia and items that made me concerned for my well being.
Brad SilkI have rented from this location multiple times because they are so friendly and take good care of you. I will continue to do so. I have never had any sort of problem or issue. Ppl LOVE to complain abt bad stuff (rightfully so) well I'm complimenting the good of this location.
BYRON HOLLOWAYwhy did we get chaged $20 when we dropped off our keys. request callback
Deborah Land