Customer Reviews for On Site On Call Trailer Repair
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was charged $100 after my drop off for some reason and I even sent pictures to them showing that the truck had potting soil in the back that I had to clean out before even putting my belongings in there. I also brought it back with the same gas level that I rented it with. I’m not happy with this additional charge at all.

Rating:

5.0

Super friendly and easy to schedule.

Rating:

2.0

I have to clean the van .

Rating:

5.0

Parking maybe.

Rating:

2.0

The truck was very old and did not accelerate well.

Rating:

3.0

No gas in truck at all. Literally on zero and it was inputted at 5/16 and then you charged me for returning at 1/4 tank. Unacceptable. Truck was filthy and I had to clean inside the cab and sweep out the truck. Fact I was charged a cleaning fee upon return is ridiculous.

Rating:

1.0

Location was hard to find and a little sketchy but the gentlemen were very nice and helpful.

Rating:

2.0

Spoke to one person, told us to drive to the back of the lot and leave it there. Didn’t offer much help or guiadance. I did the self serve drop off using the app. The facility was not well marked and we weren’t sure that we were at the correct place at firs.

Rating:

3.0

The uhaul rep had left and was late returning so I had to wait.

Rating:

1.0

Assess the suitability of a potential location before granting them permission to represent your company.

Rating:

1.0

This was the worst service I have experienced. It took me over 2 hours to rent a trailer with multiple credit cards declined through their phone but they worked elsewhere. I was very disgusted by how this was handled . I had chosen a different site but was sent here !

Rating:

1.0

Had to wait almost an hour before I was able to drive off with vehicle. When I return vehicle, I was told individual wasn't there to intake the vehicle. I dropped off the vehicle and was told to come back in an hour to complete return. When I returned, I was told that I had just missed the individual. Will not go back to this location. Very unprofessional.

Rating:

1.0

Better customer service

Rating:

5.0

Just keep on doing what you do...