Customer Reviews for Omar Liquor plus
(U-Haul Neighborhood Dealer)

388 reviews

329 E Oak St   Louisville, KY 40203

(502) 253-1825

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(502) 253-1825

329 E Oak St
Louisville, KY 40203

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Took 2 days and 5 phone calls to get truck eventually checked in. Location itself never answered and Uhaul was less then helpful.

SANDI ATKINS 
Rating:
3.0

Customer did not leave a comment.

Ingrid Jeffries 
Rating:
5.0

Great customer support

Haytham Mohammad 
Rating:
5.0

Customer did not leave a comment.

Brenda Haverly 
Rating:
5.0

Drop off was easy and the trucks were easily visible. Drop off box was easily found.

Grayson Burkhart 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Legg 
Rating:
4.0

Customer did not leave a comment.

Leslie Blanford 
Rating:
1.0

Customer did not leave a comment.

Zackery Allen 
Rating:
5.0

Customer did not leave a comment.

James Loudermilk 
Rating:
5.0

Customer did not leave a comment.

Steve Smith 
Rating:
4.0

Customer did not leave a comment.

Brian Cunningham 
Rating:
1.0

Uhaul broke down, which caused me to wait 5hrs before arrangements where made for another uhaul. The neighborhood place OMAR LIQUOR PLUS located at 329 E OAK ST, LOUISVILLE KY over charged me for my deposit and added insurance when I declined. I made my reservation online and was good to go, then got to the store and the owner goes in and changes my estimated miles and insurance! I will never recommend this location to anyone and it actually should be reported to the Better Business Bureau as a scam.

Kearia Pearson 
Rating:
4.0

Customer did not leave a comment.

Priscilla Addae 
Rating:
5.0

Customer did not leave a comment.

TYRA FAIRCHILD 
Rating:
1.0

Everything it took me 2 and a half hrs to get the rental which is ridiculous. I put in a complaint and asked for a manager to call me

angel hughes 
Rating:
4.0

Best UHaul experience ever!

Angela Roberts 
Rating:
4.0

Customer did not leave a comment.

Keith Troxell 
Rating:
3.0

Generally unsafe area but the drop-off was very easy.

Kathryn Fink 
Rating:
3.0

Customer did not leave a comment.

Ali Avery 
Rating:
5.0

Customer did not leave a comment.

Allison Prokop 
Rating:
3.0

There were flakes and other odd bits of trash in the storage space, so it wasn’t entirely clean.

Desmond OSullivan 
Rating:
5.0

The truck seemed to be having engine issues. Really struggled on tow. I just rented a u haul box truck 2 months ago so i know how they're supposed to feel, and it felt like it needed maintenance. Also the gas tank was only a quarter full when i picked it up. The attendents were very kind and helpful, and the service was quick.

Lindsay Lewis 
Rating:
5.0

Customer did not leave a comment.

Katrina Haynes 
Rating:
3.0

Customer did not leave a comment.

Victoria Roberts 
Rating:
4.0

Customer did not leave a comment.

James Butler 
Rating:
3.0

Customer did not leave a comment.

BYRON HUNT 
Rating:
3.0

Customer did not leave a comment.

Brittney Czapar 
Rating:
3.0

Customer did not leave a comment.

KATHERINE LAMPMAN 
Rating:
1.0

The truck I reserved was stolen before the owner realized it. The owner, I suppose Omar, was very nice, but the area is dangerous, overrun with homeless, and obviously a place where your vehicle will be stolen. I wouldn't send my daughter there.

Michael Musgrove 
Rating:
1.0

Have truck promised available instead of us going to 3 different locations and still having to take wrong truck. And have vehicles better maintained.

Deborah Stratton 
Rating:
5.0

Everything worked out smoothly. In and out and was refunded the remainder in 30 minutes!

Kelley Hall 
Rating:
5.0

Customer did not leave a comment.

burnes lyons 
Rating:
2.0

Customer did not leave a comment.

Ish-Tarla Bradshaw 
Rating:
5.0

Very helpful,

Robin Mc daniels 
Rating:
4.0

Quick and easy

Kirk Stewart 
Rating:
4.0

Customer did not leave a comment.

DEBORAH MELTON 
Rating:
3.0

It really sucked that we reserved a dolly online and the last dolly was given to the person directly in front of us in line. I dont see why a dolly wouldn't he held for the person that reserved it. It was not easy having to move an entire house without a dolly. Aside from that, everything else was fine

Kristin Mansell 
Rating:
4.0

Customer did not leave a comment.

LAKE LANGDON 
Rating:
5.0

Our experience with this UHaul location went well and customer service was excellent.

John Garner 
Rating:
3.0

Customer did not leave a comment.

ASIA JOHNSON 
Rating:
4.0

Having all equipment on site.had to get dolly from different location

Sarah Burks 
Rating:
5.0

Customer did not leave a comment.

yasuarys ramirez 
Rating:
3.0

Customer did not leave a comment.

O'Keeffe Jennings 
Rating:
4.0

Customer did not leave a comment.

Pedra Fant 
Rating:
1.0

Customer did not leave a comment.

BYRON ASENCIO REGALADO 
Rating:
2.0

1- I rented a van and it was double booked, so they said my truck would be $19.99 a day 2- My truck was $29.99 a day 3 I only made 2 trips during the week, and was charged for weekend mileage 4- I’m taking my business to Budget or Thrifty 5- I was way over charged, and they kept my deposit, I returned truck with more gas than necessary, and then they added more days, rate was wrong, it was just a bad experience. 6- The people at the Uhaul locations continue to say book on line, then when you try it hooks you up with a trailer, and my cars do not have the hitch for a trailer. I’m disgusted beyond belief, and though I didn’t tell this particular location they failed to meet any requirements, I’m still stuck paying over $600.00! This was totally unacceptable, no one is being held accountable, and I’m out money I didn’t have to spend. I would like a call back, and some of my money returned since this entire deal was a cluster fuck!

Robin Shines 
Rating:
5.0

Customer did not leave a comment.

Morgan Bell 
Rating:
4.0

Make sure Rental Locations are Open and Running During Posted Business Hours, to ensure Reservations are being met.

Devin Alvis 
Rating:
3.0

Customer did not leave a comment.

TAMIA SMITH 
Rating:
5.0

The owners of the drop off location were very professional and helpful.

Jessica Hildebrand 
Rating:
5.0

Customer did not leave a comment.

Christopher Thornsberry 
Rating:
2.0

They overcharged us for an extra day and we picked it up and dropped it off all in the same day! No paperwork for assurance of drop off and could not even verify until Monday when we were sent an extra charge!!!

Jim MOLDENHAUER 
Rating:
1.0

This location is sketch as hell, the truck itself wasn’t bad but I didn’t feel safe here

James Swartzlander 
Rating:
3.0

Customer did not leave a comment.

Kathleen Steppe 
Rating:
2.0

I went to the first location and they didn’t have the truck I rented online. They gave the last one to the person in front of me who had no reservation. So I had to go all the way to the other side of town to pick up the truck. I was not pleased at all. I also was told I would get money off and mileage off because of this mishap but more than what was originally even discussed was taken. I didn’t even get to use the equipment I had also set up to rent, the dolly, the blankets. All in all one of the worst experiences moving ever

Deja Coles 
Rating:
3.0

Wen is my money goin back on my card

Sandra Lewis 
Rating:
2.0

Customer did not leave a comment.

duane Battcher 
Rating:
5.0

Customer did not leave a comment.

PAMELA PRUNTY 
Rating:
2.0

I was quoted a price for truck and trailer and upon arrival the guy tried to charge me an extra 250 dollars. Stating that I paid over a thousand dollars just for the truck. Then afterwards uhaul tried to charge my card another 50 dollars. I do not know why but you do not give accurate quotes and you reserve things just to get the initial money instead of being honest. I will use enterprise next time. This was really a bad experience. Plus the store worker was refusing service to people that disputed prices and it's the worst part of town. People asking for money, asking if you need help moving etc. The guy did not know why I was being charged so much and was going to steal my money until I called uhaul.

Melissa Harper 
Rating:
5.0

Customer did not leave a comment.

john simkonis 
Rating:
1.0

Trailer was junk it had been bent and brakes was not working because of it

Gary Shake 
Rating:
5.0

Rough side of town.

Wes Marion 
Rating:
5.0

Guy was really nice and helpful. U-Haul app sucks though.

Zachary BivenLeslie 
Rating:
3.0

Tell them to explain the pick up and the drop of better

Carol Devore 
Rating:
5.0

Customer did not leave a comment.

andrea ward 
Rating:
1.0

They over charged me 4xs the original amount and lied. I will never use them again! They were rude as well. Very unprofessional.

cassidy grider 
Rating:
4.0

Customer did not leave a comment.

Courtney Jewell Moore 
Rating:
5.0

Stop freezing so much money on credit card, $200. really? I barely had enough to take care of the business I rented the truck for. We are not rich, we simply want an affordable truck not a burden, of course it's your choice. Otherwise a great deal.

Wayne Ralston 
Rating:
5.0

Customer did not leave a comment.

Jen Dinsmore 
Rating:
1.0

Was setup to pickup at 6:00 pm. Got to location @5:15 and place was closed! U-Haul 24/7 was of very little help. ABSOLUTELY WILL NOT RENT FROM U-HAUL EVER AGAIN

Chris Gathof 
Rating:
1.0

U Haul charged me an additional $12 for gas even though I had filled up to the required 7/8 mark! I will never do business with them again! In believable and a rip off!

Barry Marcum 
Rating:
5.0

Helpful and courteous!

THOMAS POLLARD 
Rating:
2.0

I felt uncomfortable going to a liquor store to pick up the u-haul truck and car hauler.

Richard Morrow 
Rating:
5.0

Nothing special to tell for now.

Hanson Aung 
Rating:
3.0

Owner was extremely kind and helpful! There was some type of issue with the system saying the truck wasn’t available, despite me having reserved it weeks prior and the truck in fact being in the parking lot. He owner of the store resolved this issue quickly and treated me with utmost customer service.

Nicholas Wawrzyniak 
Rating:
4.0

Dropoff was easy, no clear signage on where to park the truck though. Did not receive confirmation email.

David Neuberger 
Rating:
5.0

Customer did not leave a comment.

ANDRE MEJIA 
Rating:
3.0

This location has parking on a busy street if you leave your vehicle to pick up your rental.

Rhonda Hand 
Rating:
4.0

Customer did not leave a comment.

Brian Mabry 
Rating:
5.0

Customer did not leave a comment.

Patrick Woods 
Rating:
3.0

Customer did not leave a comment.

James Crutcher 
Rating:
3.0

Again I had order 5 dozen moving pads ordered and when I picked up the truck there were none. To find this out on a moving day is not ideal.

Robert Larsen 
Rating:
4.0

It was closed, didn’t interact with anyone. Just had to drop off the truck and keys then completed the return form online.

Whitney Young 
Rating:
3.0

Debris in the back & cab had zero effort to wipe up anything from seats

John Roberts 
Rating:
3.0

Have a dolly when the customer orders 3 weeks ahead of time!!!

Ronnie Mccoy 
Rating:
1.0

Bad location have to wait 40 minutes to get the truck

tiffany thomas 
Rating:
4.0

Customer did not leave a comment.

Steven Sargent 
Rating:
5.0

Worker was very informed, helpful and professional.Pick up and drop off we’re very easy. Highly recommend!

Chris Kenning 
Rating:
5.0

Picking up the equipment was quick and the store owner very helpful.

Juan Ricardes 
Rating:
5.0

This pickup location was fast and had friendly employees. Tried earlier in the day to pickup up a truck from a different location but couldn't because there was no one there and no one to contact.

Shauna Sifuentes 
Rating:
1.0

Customer did not leave a comment.

CASEY BOICE 
Rating:
3.0

It was in a food Mart and hard to communicate with

MARK OPPEL 
Rating:
2.0

Customer did not leave a comment.

Bryan A Burns 
Rating:
4.0

Customer did not leave a comment.

GREGORY HORTON 
Rating:
1.0

I had to wait an hour for the truck to be ready after I arrived. They didn’t have everything that I had reserved. The parking lot is way too small for the uhaul and auto transports to move through. I wasn’t allowed to hook up my car when I picked up the truck. I was told I had to come back for it. They kept asking who was going to drive and didn’t like it when I said I was. They tried to talk me out of the insurance options. I felt like they were rude and couldn’t answer any of my questions. I would never use this location again.

Alexa Melvin 
Rating:
4.0

Very nice and knowledgeable person.

BERNARD KING 
Rating:
2.0

Clean out the cab and the back, before it is rented again!!

DANIEL NEELY 
Rating:
3.0

The trailer had several problems

JOHN EDWARD BLUE 
Rating:
5.0

Customer did not leave a comment.

MONIQUE HUSTON 
Rating:
1.0

dangerous part of town, homeless people outside, it was open but i just dropped the key off, i did not feel comfortable there with out a gun or security, people parked in cars just watching whats going on, i did not feel safe.

mark shah 
No reviews have been submitted for this location.

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