Customer Reviews for Omar Liquor plus
(U-Haul Neighborhood Dealer)

388 reviews

329 E Oak St   Louisville, KY 40203

(502) 253-1825

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(502) 253-1825

329 E Oak St
Louisville, KY 40203

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Took 2 days and 5 phone calls to get truck eventually checked in. Location itself never answered and Uhaul was less then helpful.

SANDI A. 
Rating:
3.0

Customer did not leave a comment.

Ingrid J. 
Rating:
5.0

Great customer support

Haytham M. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Drop off was easy and the trucks were easily visible. Drop off box was easily found.

Grayson B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

Customer did not leave a comment.

Leslie B. 
Rating:
1.0

Customer did not leave a comment.

Zackery A. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
1.0

Uhaul broke down, which caused me to wait 5hrs before arrangements where made for another uhaul. The neighborhood place OMAR LIQUOR PLUS located at 329 E OAK ST, LOUISVILLE KY over charged me for my deposit and added insurance when I declined. I made my reservation online and was good to go, then got to the store and the owner goes in and changes my estimated miles and insurance! I will never recommend this location to anyone and it actually should be reported to the Better Business Bureau as a scam.

Kearia P. 
Rating:
4.0

Customer did not leave a comment.

Priscilla A. 
Rating:
5.0

Customer did not leave a comment.

TYRA F. 
Rating:
1.0

Everything it took me 2 and a half hrs to get the rental which is ridiculous. I put in a complaint and asked for a manager to call me

angel H. 
Rating:
4.0

Best UHaul experience ever!

Angela R. 
Rating:
4.0

Customer did not leave a comment.

Keith T. 
Rating:
3.0

Generally unsafe area but the drop-off was very easy.

Kathryn F. 
Rating:
3.0

Customer did not leave a comment.

Ali A. 
Rating:
5.0

Customer did not leave a comment.

Allison P. 
Rating:
3.0

There were flakes and other odd bits of trash in the storage space, so it wasn't entirely clean.

Desmond O. 
Rating:
5.0

The truck seemed to be having engine issues. Really struggled on tow. I just rented a u haul box truck 2 months ago so i know how they're supposed to feel, and it felt like it needed maintenance. Also the gas tank was only a quarter full when i picked it up. The attendents were very kind and helpful, and the service was quick.

Lindsay L. 
Rating:
5.0

Customer did not leave a comment.

Katrina H. 
Rating:
3.0

Customer did not leave a comment.

Victoria R. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

BYRON H. 
Rating:
3.0

Customer did not leave a comment.

Brittney C. 
Rating:
3.0

Customer did not leave a comment.

KATHERINE L. 
Rating:
1.0

The truck I reserved was stolen before the owner realized it. The owner, I suppose Omar, was very nice, but the area is dangerous, overrun with homeless, and obviously a place where your vehicle will be stolen. I wouldn't send my daughter there.

Michael M. 
Rating:
1.0

Have truck promised available instead of us going to 3 different locations and still having to take wrong truck. And have vehicles better maintained.

Deborah S. 
Rating:
5.0

Everything worked out smoothly. In and out and was refunded the remainder in 30 minutes!

Kelley H. 
Rating:
5.0

Customer did not leave a comment.

burnes L. 
Rating:
2.0

Customer did not leave a comment.

Ish-Tarla B. 
Rating:
5.0

Very helpful,

Robin M. 
Rating:
4.0

Quick and easy

Kirk S. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
3.0

It really sucked that we reserved a dolly online and the last dolly was given to the person directly in front of us in line. I dont see why a dolly wouldn't he held for the person that reserved it. It was not easy having to move an entire house without a dolly. Aside from that, everything else was fine

Kristin M. 
Rating:
4.0

Customer did not leave a comment.

LAKE L. 
Rating:
5.0

Our experience with this UHaul location went well and customer service was excellent.

John G. 
Rating:
3.0

Customer did not leave a comment.

ASIA J. 
Rating:
4.0

Having all equipment on site.had to get dolly from different location

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

yasuarys R. 
Rating:
3.0

Customer did not leave a comment.

O'Keeffe J. 
Rating:
4.0

Customer did not leave a comment.

Pedra F. 
Rating:
1.0

Customer did not leave a comment.

BYRON A. 
Rating:
2.0

1- I rented a van and it was double booked, so they said my truck would be $19.99 a day 2- My truck was $29.99 a day 3 I only made 2 trips during the week, and was charged for weekend mileage 4- I'm taking my business to Budget or Thrifty 5- I was way over charged, and they kept my deposit, I returned truck with more gas than necessary, and then they added more days, rate was wrong, it was just a bad experience. 6- The people at the Uhaul locations continue to say book on line, then when you try it hooks you up with a trailer, and my cars do not have the hitch for a trailer. I'm disgusted beyond belief, and though I didn't tell this particular location they failed to meet any requirements, I'm still stuck paying over $600.00! This was totally unacceptable, no one is being held accountable, and I'm out money I didn't have to spend. I would like a call back, and some of my money returned since this entire deal was a cluster fuck!

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Morgan B. 
Rating:
4.0

Make sure Rental Locations are Open and Running During Posted Business Hours, to ensure Reservations are being met.

Devin A. 
Rating:
3.0

Customer did not leave a comment.

TAMIA S. 
Rating:
5.0

The owners of the drop off location were very professional and helpful.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
2.0

They overcharged us for an extra day and we picked it up and dropped it off all in the same day! No paperwork for assurance of drop off and could not even verify until Monday when we were sent an extra charge!!!

Jim M. 
Rating:
1.0

This location is sketch as hell, the truck itself wasn't bad but I didn't feel safe here

James S. 
Rating:
3.0

Customer did not leave a comment.

Kathleen S. 
Rating:
2.0

I went to the first location and they didn't have the truck I rented online. They gave the last one to the person in front of me who had no reservation. So I had to go all the way to the other side of town to pick up the truck. I was not pleased at all. I also was told I would get money off and mileage off because of this mishap but more than what was originally even discussed was taken. I didn't even get to use the equipment I had also set up to rent, the dolly, the blankets. All in all one of the worst experiences moving ever

Deja C. 
Rating:
3.0

Wen is my money goin back on my card

Sandra L. 
Rating:
2.0

Customer did not leave a comment.

duane B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA P. 
Rating:
2.0

I was quoted a price for truck and trailer and upon arrival the guy tried to charge me an extra 250 dollars. Stating that I paid over a thousand dollars just for the truck. Then afterwards uhaul tried to charge my card another 50 dollars. I do not know why but you do not give accurate quotes and you reserve things just to get the initial money instead of being honest. I will use enterprise next time. This was really a bad experience. Plus the store worker was refusing service to people that disputed prices and it's the worst part of town. People asking for money, asking if you need help moving etc. The guy did not know why I was being charged so much and was going to steal my money until I called uhaul.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
1.0

Trailer was junk it had been bent and brakes was not working because of it

Gary S. 
Rating:
5.0

Rough side of town.

Wes M. 
Rating:
5.0

Guy was really nice and helpful. U-Haul app sucks though.

Zachary B. 
Rating:
3.0

Tell them to explain the pick up and the drop of better

Carol D. 
Rating:
5.0

Customer did not leave a comment.

andrea W. 
Rating:
1.0

They over charged me 4xs the original amount and lied. I will never use them again! They were rude as well. Very unprofessional.

cassidy G. 
Rating:
4.0

Customer did not leave a comment.

Courtney J. 
Rating:
5.0

Stop freezing so much money on credit card, $200. really? I barely had enough to take care of the business I rented the truck for. We are not rich, we simply want an affordable truck not a burden, of course it's your choice. Otherwise a great deal.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

Jen D. 
Rating:
1.0

Was setup to pickup at 6:00 pm. Got to location @5:15 and place was closed! U-Haul 24/7 was of very little help. ABSOLUTELY WILL NOT RENT FROM U-HAUL EVER AGAIN

Chris G. 
Rating:
1.0

U Haul charged me an additional $12 for gas even though I had filled up to the required 7/8 mark! I will never do business with them again! In believable and a rip off!

Barry M. 
Rating:
5.0

Helpful and courteous!

THOMAS P. 
Rating:
2.0

I felt uncomfortable going to a liquor store to pick up the u-haul truck and car hauler.

Richard M. 
Rating:
5.0

Nothing special to tell for now.

Hanson A. 
Rating:
3.0

Owner was extremely kind and helpful! There was some type of issue with the system saying the truck wasn't available, despite me having reserved it weeks prior and the truck in fact being in the parking lot. He owner of the store resolved this issue quickly and treated me with utmost customer service.

Nicholas W. 
Rating:
4.0

Dropoff was easy, no clear signage on where to park the truck though. Did not receive confirmation email.

David N. 
Rating:
5.0

Customer did not leave a comment.

ANDRE M. 
Rating:
3.0

This location has parking on a busy street if you leave your vehicle to pick up your rental.

Rhonda H. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Again I had order 5 dozen moving pads ordered and when I picked up the truck there were none. To find this out on a moving day is not ideal.

Robert L. 
Rating:
4.0

It was closed, didn't interact with anyone. Just had to drop off the truck and keys then completed the return form online.

Whitney Y. 
Rating:
3.0

Debris in the back & cab had zero effort to wipe up anything from seats

John R. 
Rating:
3.0

Have a dolly when the customer orders 3 weeks ahead of time!!!

Ronnie M. 
Rating:
1.0

Bad location have to wait 40 minutes to get the truck

tiffany T. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Worker was very informed, helpful and professional.Pick up and drop off we're very easy. Highly recommend!

Chris K. 
Rating:
5.0

Picking up the equipment was quick and the store owner very helpful.

Juan R. 
Rating:
5.0

This pickup location was fast and had friendly employees. Tried earlier in the day to pickup up a truck from a different location but couldn't because there was no one there and no one to contact.

Shauna S. 
Rating:
1.0

Customer did not leave a comment.

CASEY B. 
Rating:
3.0

It was in a food Mart and hard to communicate with

MARK O. 
Rating:
2.0

Customer did not leave a comment.

Bryan A. 
Rating:
4.0

Customer did not leave a comment.

GREGORY H. 
Rating:
1.0

I had to wait an hour for the truck to be ready after I arrived. They didn't have everything that I had reserved. The parking lot is way too small for the uhaul and auto transports to move through. I wasn't allowed to hook up my car when I picked up the truck. I was told I had to come back for it. They kept asking who was going to drive and didn't like it when I said I was. They tried to talk me out of the insurance options. I felt like they were rude and couldn't answer any of my questions. I would never use this location again.

Alexa M. 
Rating:
4.0

Very nice and knowledgeable person.

BERNARD K. 
Rating:
2.0

Clean out the cab and the back, before it is rented again!!

DANIEL N. 
Rating:
3.0

The trailer had several problems

JOHN EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE H. 
Rating:
1.0

dangerous part of town, homeless people outside, it was open but i just dropped the key off, i did not feel comfortable there with out a gun or security, people parked in cars just watching whats going on, i did not feel safe.

mark S. 
No reviews have been submitted for this location.

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