Customer Reviews for Olympic Moving & Storage Inc
(U-Haul Neighborhood Dealer)

520 reviews

3635 Pacific Ave SE   Olympia, WA 98501

(360) 352-4391

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(360) 352-4391

3635 Pacific Ave SE
Olympia, WA 98501

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JANET SMETZLER 
Rating:
4.0

Customer did not leave a comment.

Robert Mason 
Rating:
5.0

Customer did not leave a comment.

Debbie Bright 
Rating:
5.0

Customer did not leave a comment.

Kenneth Westover 
Rating:
5.0

Very good service

eleazar baltazar 
Rating:
5.0

Rich and Matt provided excellent customer service to support my needs

David Morris 
Rating:
5.0

Great customer service.

Stephen Sellers 
Rating:
5.0

I just think you need a better location for your lot that’s all

Destiny Granmkich 
Rating:
4.0

Customer did not leave a comment.

Rhonda Wilburn 
Rating:
5.0

Customer did not leave a comment.

RACHEL PARIS 
Rating:
5.0

Customer did not leave a comment.

Chris Regan 
Rating:
5.0

The gentleman who was there did a fantastic job of helping us out. Came from another U-Haul dealer having communication issues with the main U-Haul office after heavy snow. I tried for an hour to verify my entries to get my reservation. However, after an hour I found I had a bogus reservation. That motivated me to “move on”.

Kerry Adams 
Rating:
5.0

Positive experience. Ibwas multi-tasking that day & having someone that was able to get the trailer hooked up & ready to go quickly was very helpful.

RICHARD HOLM 
Rating:
5.0

Customer did not leave a comment.

Sainey Ceesay 
Rating:
4.0

Customer did not leave a comment.

Avery Plymale-Diaz 
Rating:
5.0

Thank you

Frank Spiller jr 
Rating:
4.0

Customer did not leave a comment.

Phyllis Strodemier 
Rating:
2.0

I had to walk around to find the person to help me with my rental; he was friendly enough, but did not seem to be very enthusiastic/in much of a hurry to get me set up with my equipment. He could have moved the trailer to make it a little easier for me to get out of the lot with it (which I was eventually able to do), but chose not to do so. I got what I needed and that is about as much as I can say about the experience.

Joseph Hartman 
Rating:
5.0

Fast, easy, professional.

James Truong 
Rating:
2.0

Don’t charge for gas without saying anything I had plenty of time to get the gallon they said was short after parking on undeveloped ground a running engine for several minutes. Surprise here’s $43 dollar extra charge. Not a word. Noticed what was done on receipt.

sCOTT TWEIT 
Rating:
4.0

Excellent customer service, really appreciate the help. Extra note, maybe clean up the main office area a bit.

ROB MCGREGOR 
Rating:
4.0

Great spot, could be a bit cleaner, however, it's got everything needed so not gonna complain. Best U-Haul spot in Lacey/Olympia

Robert Kinard 
Rating:
3.0

Slight issue over bill amount, I had the units (26 footer & car dolly) an extra day. The police shut down the pass for 8 hours for safety reasons (snowstorm). Manager was very nice and said that he would adjust my bill accordingly. Also the gas was slightly lower than a quarter tank when I brought it back, exactly as it was I picked up vehicle All minor stuff, all rectifie

Renie Murdock 
Rating:
5.0

I would like to extend my sincere gratitude to the team and management at this U-Haul location. As a frequent renter of trailers for demolition and construction purposes, I have consistently experienced efficient and hassle-free service. Their attentive customer care and an impressive range of options have significantly contributed to my projects' success. Among the various U-Haul rental options available, this particular location stands out, and I unequivocally choose it for all my rental needs.

karey gallerson 
Rating:
5.0

I can't think of a thing

steven conophy 
Rating:
1.0

The quote was 200$ off the quote for a pickup truck would have been cheaper to rent a car for the $350. I spent on three days with a regular pick up truck.

Victoria Obleness 
Rating:
4.0

Customer did not leave a comment.

Michael Hackler 
Rating:
5.0

They were most accommodating to my needs

Brad Vance 
Rating:
5.0

Staff was great to work with. Provided great service after no being able to find keys from rental truck and were able to correct the situation.

Juan Romero 
Rating:
5.0

Great all around experience every time I rent from this location.

Valente Perry 
Rating:
3.0

Customer did not leave a comment.

Victor Mastro 
Rating:
5.0

Excellent experience at this location. I’m so happy to be in a community with such amazing people.

Marcia Perry 
Rating:
5.0

Customer did not leave a comment.

Chanh Ly 
Rating:
1.0

I had a scheduled pickup time before hours. My truck was not accessible, the office staff who was on site ignored me, the facility was disgusting and smelled foul. I would NEVER recommend this location.

TIFFANY FLORES 
Rating:
5.0

N/A

Donald Shelton 
Rating:
5.0

Customer service exceeded my expectations! The man at the counter was very friendly and professional. I will be back again soon.

Richard Lee 
Rating:
5.0

Customer did not leave a comment.

KEITH SZAFRANSKI 
Rating:
5.0

Customer did not leave a comment.

Zachary Scherer 
Rating:
4.0

Customer did not leave a comment.

Kade Rucker 
Rating:
4.0

Customer did not leave a comment.

Spencer Adams 
Rating:
5.0

Same deal. I'm not recommending Uhaul to anyone because of their unethical business practices.

David Naibert 
Rating:
5.0

Customer did not leave a comment.

Chanh Ly 
Rating:
5.0

Fast. Efficient. Great customer service.

James Truong 
Rating:
5.0

The associate on duty was super helpful.

Zachary Scherer 
Rating:
5.0

Customer did not leave a comment.

ekaterina brusko 
Rating:
5.0

Awesome easy first experience idk the guy who helped me but shout out to that dude

kirk niiranen 
Rating:
3.0

i started out in tocoma washington but they didn't have a car trailer so had to go to olyimpa to pick it up. cuz i dont know the area it would have been nice to have the company go get it and brought it to tocama washington insted of us having to go find it. then the trailer that was saved for us didn't have a plate. so your equipment needs to be look at more careful when brought back in

David Eastland 
Rating:
5.0

Excellent customer service. Great place to rent a uhaul

Regina Winchester 
Rating:
5.0

Great location, very friendly and professional gentlemen there. I would definitely recommend it to anyone I know looking for a uhaul.

Regina Winchester 
Rating:
4.0

Friendly service and great hookups. The location is a little tricky but just go to first street after main driveway and come in the back gate and you should have no issues.

Valerie Morey 
Rating:
5.0

Richie had my Uhaul and paperwork at the ready. Explained what i needed to do upon the return. So it was easy peasy.

Ann Mcmillen 
Rating:
4.0

Customer did not leave a comment.

Lindsay McCoy 
Rating:
5.0

Check closely interior of truck. The attic portion had water on it’s floor that I didn’t realize until I already had stuff up in there.

Bradley Vance 
Rating:
5.0

Customer did not leave a comment.

Whitney Smith 
Rating:
3.0

I dropped off afterhours and the driveway signage was not clear and wasn't sure if I was pulling into the right location. It was very dark and also unclear of where to park. No problem finding the key drop box. Overall, I was in/out pretty quick. There was a guy present but wasn't sure if he worked there or not.

Dion Graham 
Rating:
5.0

This is a small location so parking was a premium. Since we were early dropping off the trailer he very quickly figured out a spot. Very pleasant, intelligent employee/owner. We were very satisfied with the whole experience.

MICHAEL MATHIS 
Rating:
5.0

Rich is awsome will go back just because of his customer service skills

Chris Hodge 
Rating:
3.0

Great service. My rental 5 x 8 trailer needs to be taken from fleet to refurb. It's in bad condition.

Matt Puffer 
Rating:
5.0

Possibly buy more equipment to service the whole worl,you are great

dwight harris 
Rating:
3.0

The office could be little bit more clean.

Fredy Ochoa 
Rating:
5.0

Customer did not leave a comment.

scott berry 
Rating:
3.0

Customer did not leave a comment.

Kristen Redfern 
Rating:
4.0

Customer did not leave a comment.

Judith Guzzy 
Rating:
5.0

The agent handled everything perfectly.

jack hill 
Rating:
5.0

Customer did not leave a comment.

CARRIE EDEN 
Rating:
4.0

Customer did not leave a comment.

gerryleo balabagno 
Rating:
5.0

As always professional, friendly and easy to work with. Thank you.

Randall Betts 
Rating:
5.0

Customer did not leave a comment.

James LeFevre 
Rating:
5.0

Customer did not leave a comment.

Timothy Gaynoy 
Rating:
5.0

Very pleased with my interaction with this Uhaul facility. Thanks

Lowell Evans 
Rating:
4.0

Customer did not leave a comment.

Kenneth Connely 
Rating:
5.0

easy in ...easy out. Great job!

vince perez 
Rating:
2.0

Customer did not leave a comment.

Steven Breaux 
Rating:
5.0

This experience was was beyond perfect! The owner had exceptional customer service 👏 👌

Marilyn Alongi 
Rating:
5.0

Customer did not leave a comment.

Devon Lawson 
Rating:
5.0

Very courteous U-Haul representatives

JULIE MOORE 
Rating:
5.0

Customer did not leave a comment.

Amy Goody 
Rating:
5.0

Customer did not leave a comment.

Janice Thede 
Rating:
5.0

I like these trucks. Very well maintained & safe.

William Wolff 
Rating:
5.0

Customer did not leave a comment.

Maureen Montague 
Rating:
1.0

The guy running it was very unprofessional. When I returned my truck he said he would check it in and send me an emailed receipt. I had to call the 1800 number for uhaul 3 times for three days to get someone to end the reservation and give me a receipt showing it was all good. No one at this location answers the phone. It’s generally sketchy. Do not recommend using this location.

RANDALL PROULX 
Rating:
5.0

Customer did not leave a comment.

Dennis Matzke 
Rating:
4.0

Good customer service

Danny Cheek 
Rating:
3.0

I encountered discrepancies with the “Hold” charge where I was billed two different amounts, which created a complication upon final check out. The customer service representative at the location could not identify the additional charge in the system, but the issue caused a delay with my bank.

Vanessa Valdovinos 
Rating:
3.0

Had to ring a bell and no one answered for 5 minutes. Location was not easy to pull into

Mark Woods 
Rating:
5.0

Customer did not leave a comment.

Shanise Leigh 
Rating:
5.0

Customer did not leave a comment.

Jacob Urban 
Rating:
3.0

Customer did not leave a comment.

JOHN KIMANI 
Rating:
5.0

I love working with this location...always stellar service!

Andrew Chastain 
Rating:
5.0

In and out. no issues

Patrick Penoyar 
Rating:
4.0

You met my need just as I needed it. Indeed, I am satisfied with your service.

Ignatius Ukwu 
Rating:
2.0

Tight site to get a big U-Haul out of. Also tough coming into the site. The building needs work and is very run down.

Terry McDaniel 
Rating:
5.0

Customer did not leave a comment.

LOUIS PIANO 
Rating:
5.0

Customer did not leave a comment.

Catherine Hull 
Rating:
4.0

Very helpful employee that was understanding of pickup circumstances being unprofessional & not descriptive or direct with return instructions. Easy & quick return service.

Natalie Marlowe 
Rating:
5.0

The men at my drop off were thorough and inviting, very prompt and got me on my way after a 1200 mile trip.

Deborah Ann Campling 
Rating:
5.0

Customer did not leave a comment.

RHONDA ZIPPER 
Rating:
5.0

Rich was amazing and very helpful. I will definitely be returning next time I need a reliable uhaul. 10/10 would recommend.

Taylor Thames 
Rating:
3.0

Customer did not leave a comment.

Rachel Fackler 
Rating:
4.0

The locations for fine the truck was a pos and dangerous, suspension gone, parking brake not working. We all got stomach cramps from bouncing. It wad the most horrible experience EVER.

Melinda Fore 
No reviews have been submitted for this location.

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