The "office" was filth and stunk.. The sign says they close at 5:00pm. We arrived at 4:30pm to return the truck and the office was closed causing us to have to go through the hassle of returning it on-line, taking photographs, etc. The property itself was not well kept. We would not return here to rent a U-Haul.Robert F.
Customer Reviews for Olympic Moving & Storage Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Patricia H.
El cliente no dejó un comentario.MICAH A.
El cliente no dejó un comentario.Dan S.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Jeff C.
El cliente no dejó un comentario.James M.
Location was fine. Man at the counter was helpful. But when my reservation was made, I made it for a mobile pickup. When it was changed to a new location due to unavailability, it still said mobile pickup, and I arrived onsite at 0600 only to be told by the website that I had to wait until the store opened and get the keys from an employee at 0800 instead. This threw off the plans for the entire remainder of the day. Additionally, the truck I was given had aftermarket sun visors installed, and the driver side fell from the latch point to diagonally cover my view of the road right as I left the onramp to merge into highway traffic, leaving me almost entirely blind to where I was driving. Not only did the fall startle me, it also endangered myself, my passenger, and everyone else with me on the road. Overall unhappy, but it isn't the branch employees fault.Amanda D.
Extraordinario servicio al clienteTom K.
Was supposed to be charged a extra $7 when i returned the truck he said it would be $10 but i ended up being charged $16Tamera G.
El cliente no dejó un comentario.Jack F.
El cliente no dejó un comentario.GEROGE O.
El cliente no dejó un comentario.Theresa S.
Very helpful and accommodating!Laura F.
Wasn't able to check in the truck, no one came out to help. Location was hard to get into with the truck.Tyshi R.
El cliente no dejó un comentario.Lora J.
During normal hours, the place was unattended, no one answered the telephone, the national U-Haul office was unable to get hold of the manager. Wasted a lot of time waiting for someone to show up to take my trailer back. I'll definitely use a more professional location next time.william A.
We order furniture dolly and furniture pads. Neither were supplied. None on site.Vic S.
El cliente no dejó un comentario.Eric T.
Nothing to improve! You are truly the best Uhaul that I've recently experienced! Very helpful, literally proving me with tips on towing and helping me with straps. Will 100% recommend and always go to this locationTiara B.
El cliente no dejó un comentario.Monta V.
El cliente no dejó un comentario.helen Z.
Servicio al cliente de excelencia.judy H.
El cliente no dejó un comentario.Andrew W.
Very small spot. Need a bigger sign to get to location. I passed it. The trucks have many marked and un marked dings and dents. Easier process to take pictures for damage. Great truck. Chevy is great brandAmber E.
El cliente no dejó un comentario.Martin W.
I picked a closer location, the one in spanaway. But then was told I had to go to one in Olympia. This ended up costing us more mileage and gas. The spanaway location always has a bunch of moving trucks so telling us to go to olympia makes no sense but to get more mileage out of us.Amanda K.
Very helpful friendlyKaren B.
If open, the phone should be answered and front door open.Gabrielle K.
I thought trucks were non smoking but the pick up truck we used smelled of cigarettes pretty badly. Otherwise all was good. In and out transaction. No issuesJonathan B.
nice staff.Rebekah G.
El cliente no dejó un comentario.Monica R.
Truck and tow together.Jessica L.
El cliente no dejó un comentario.Teresa N.
El cliente no dejó un comentario.Miranda B.
Matt was very helpful and courteousRichard W.
quit automatically setting me up with three (3) reservations and then ensure that the vehicle is on site at the shop when it was supposed to be. Almost missed picking up the vehicle and would have lost a day of loading. As it was, had to completely load on the following day.Jerry J.
El cliente no dejó un comentario.CARRIE W.
Include a dolly inside the truckDerilyn B.
Great guy,did his best to correct the wrong from Molalla av morons..I even rented a 10x20 storage unit from him for my lady for her move..michael T.
El cliente no dejó un comentario.Ari A.
El cliente no dejó un comentario.Nicholas S.
The truck was incredibly shaky on the highway. Should probably check alignment or somethingJason S.
Don't rent out a truck that has problems driving to another state, truck had problems accelerating and maintaining speed, struggled going up any hill or mountains, alignment needed correction truck pulled to left entire trip my shoulder and arm was sore from constantly pulling it to one way, driver door did not close all the way so air came in entire trip.PHILLIP L.
The employee was greatRobert M.
Great speedy customer service!Melissa S.
Guy was nice and it flowed very easily. Would definitely recommend this locationAbbagail F.
We attempted to bring the vehicle back at 2:00pm, but there was a sign saying out to lunch be back at 2:30. We came back at 2:30 and the sign said back at 3:00. We left vehicle and keys in the drop box. It was a big inconvenience.ANGELA R.
Trailer has tires that need replaced,brought trailer back same day and was charged another day. Still waiting for my $$. Had to have tire fixed on my trip.Robert C.
Matt was very helpful and professional.Andrew S.
Everything went very smoothly, and the guys were nice and helpful!Chrissy D.
the location is kinda hard to manage lots of big trucks and itty bitty driveway. it was tough getting in and out. The customer service was outstanding! SO friendly, knowledgeable and quick with process. I was in and out with no problems or surprises. The gentleman helping me made all the difference. I would use this location again.Lela F.
El cliente no dejó un comentario.David S.
Extraordinario servicio al clientepam B.
Attendant gave us the most rundown, trashy equipment, lied about lights on trailer working and was rude. Could only travel during daylight hours due to no lights.corina S.
El cliente no dejó un comentario.Brad W.
Staff was great in taking time to thoroughly explain proper use of equipmentjeremy M.
El cliente no dejó un comentario.Cody E.
El cliente no dejó un comentario.Kelley S.
El cliente no dejó un comentario.Kelly B.
Really good alreadyJack S.
El cliente no dejó un comentario.Roberta C.
They were very helpful and I would highly recommend them.Marianne R.
The employee was extremely helpful, friendly and competent.CAROLYN E.
The inside of the truck was a little nasty but overall all it was ok..Valencia P.
El cliente no dejó un comentario.Joseph U.
El cliente no dejó un comentario.Jesse T.
El cliente no dejó un comentario.RICARDO K.
El cliente no dejó un comentario.Bantay F.
El cliente no dejó un comentario.patrick M.
El cliente no dejó un comentario.RICARDO K.
El cliente no dejó un comentario.Bryan D.
El cliente no dejó un comentario.Richard N.
Great customer service!!! Very fast and family atmosphere.nathan J.
very efficeintJacqueline B.
They were friendly and answered all my questions. Rich is a great guy. I wold recommend it to my friends.colline H.
At this location, access and navigation, parking space and signage needs improvement.Lawrence S.
Was closed when I dropped offJamie T.
El cliente no dejó un comentario.Roy W.
Nothing. Check in/check out was very quick. Person on duty super friendly. So easy I'll do it more often.Glenn Z.
The clerk was a good kid. Super helpful and quick. He verified prices for me and called me to remind me to bring in the key which helped because I had turned the truck in but forgot that I had the key still because the keyring setup wouldn't fit in the box.NATHAN B.
El cliente no dejó un comentario.Shelley B.
El cliente no dejó un comentario.Tiffanny H.
Make sure trucks are clean. The truck I rented was filthy inside and out.Billy R.
This location was very helpful and friendly when we returned the vehicle. Very knowledgeable.Angela I.
Great and friendly servicejeremie G.
My only complainant is the road side service main line sucks.Zanthia H.
Rich was great to work with, very knowledgeable and helpful. I needed a last minute rental and he was a tremendous help.MICHAEL A.
El cliente no dejó un comentario.SHELLY S.
Easy transaction and customer service grestMURPHY M.
I was charged 3 times what the quote was due to the miles on the vehicle not matching what was on file, however I do not have proof of this as I didn't take a picture before use, so my bad.Tucker P.
Customer service was awesome. He was very inviting and pleasant.PAMELA H.
Great customer service. I will definitely be back.RENE E.
I'd suggest don't require the customer to refill fuel. Instead give the truck to a customer with little fuel so they can add what they wish, or something to that effect. Moving is enough of a hassle, it's hard to estimate an exact fuel amount with continual fluctuating fuel prices, just as you wish a suggestion.PETER D.
El cliente no dejó un comentario.GI SANG Y.
The sales man employee was very friendly and accommodating. Location was handy and entire process went very smoothly. If I need to I will use them again!Kristina A.
El cliente no dejó un comentario.JESUS G.
Amazing customer service and always friendly.Aaron H.
El cliente no dejó un comentario.LYNN W.