Customer Reviews for Oliver's Ultimate Portable Buildings
(Distribuidor de U-Haul del vecindario)

100 comentarios

1445 Hwy 96 S   Lumberton, TX 77657

(409) 227-1872

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
Horario especial
  • 11/30/2021 - 12/5/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(409) 227-1872

1445 Hwy 96 S
Lumberton, TX 77657

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado
Horario especial
  • 11/30/2021 - 12/5/2021: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Worst service. They stayed inside the office did not help me unhook the trailer there was no stand to put the trailer on so I had to lift it fully off and set it on the ground could have hurt my back then there was no paperwork to show that I had dropped it off a day early and they charged me and extra day had to call twice to talk to someone about this.

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMIR P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Glenn C. 
Clasificación:
1.0

truck should not have been put out on the road tires were bald and truck broke down after 200 miles. 11 hour trip took 19 hours.

Dennis L. 
Clasificación:
3.0

A little hard to find but the guy was friendly.

Mark F. 
Clasificación:
5.0

Nothing! You went over and above, to help me, to get a U-haul, in a timely manner. I really appreciate the concern, that was shown, in order, for me, to have the truck, I needed. Keep Up The Good Work!

Valerie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

david J. 
Clasificación:
5.0

Great staff !!!

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRODY B. 
Clasificación:
4.0

Not sure why i was directed to pick up the trailer from this facility vs the UHaul store 3 miles away which had trailers lined up outside. Also the address needs to be updated as it currently shows they are across the street (took me a while to find the place).

Jason V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nickie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
3.0

Returning of my rental truck was easy enough, they could improve on communicating with customer. The only answer I could get from the ring doorbell after I was told to put the key in the drop box , was “you're good “ for any questions I had about the return on inspection of vehicle, counting the furniture pads and dolly. I ask if to be sure I wouldn't be charged for anymore money on my credit card because I wasn't sure at this point and was told “you're good “ again so I said ok and left. I called U Haul afterward to inform them I had dropped off the truck.

roland C. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN JC H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall T. 
Clasificación:
5.0

Fast, convenient, and friendly service.

Billy G. 
Clasificación:
3.0

Add more visible signage.

Jerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
5.0

The Oliver's are very professional and nice to their customers.

Deborah S. 
Clasificación:
5.0

Enjoy doing business with Oliver's.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
3.0

you have to make a uturn to get to this place and i missed their driveway so i had to make 2 more uturns to get in there

LORRI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah S. 
Clasificación:
5.0

Always very friendly and helpful!

Deborah S. 
Clasificación:
5.0

Tonya is great to deal with.

Deborah S. 
Clasificación:
1.0

When I picked up the haul the gas gauge showed 3/4 tank so when I returned it I brough5 it back with 3/4 tank. I picked up the truck around 5:30 and returned it at 8:30. When I dropped it off she came outside in her pajamas wanting to know what I was doing! I said lady I rented that truck a couple hours ago you don't remember? Then this dirty looking guy with a long pony tail said I hope you didn't lock it because it won't unlock with the key! What if I had gone into a restaurant and locked the door? Don't rent haul in lumberton texas is all I gotta say after putting the gas gauge exactly where it was when I bought it they charged my credit card 32.00$! The office was dirty and the owner seemed like she was on drugs! I'm disputing the charge lol, live and learn don't use this place.

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katryn S. 
Clasificación:
5.0

This location was helpful to what I needed and customer service was top notch.

ARTHUR R. 
Clasificación:
5.0

Office personnel were wonderful. It was an extremely emotional day & the folks were very encouraging. Would definitely recommend.

Stacey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd P. 
Clasificación:
5.0

Larger U-Haul sign.

Lewis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LCWL D. 
Clasificación:
5.0

No improvement necessary.

Tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LCWL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria Z. 
Clasificación:
5.0

Well we got sent on a wild goose chase for a truck. This location took care of us the best way they could. Very disappointed in the U-Haul company. I was supposed to have a truck in Livingston, TX which was already a hour drive one way to a truck I had reserved. WAS NOT there. Talked with U-Haul on the phone an then guaranteed us a truck that this location in Lumberton, which U-Haul told us they had spoke with someone at this location and that a truck was reserved for us. Get to this location and the people had no clue what we were talking about. Which was a hour drive from Livingston, TX to get to this location. Luckily they did have an extra truck so had to go they the whole process of renting the truck AGAIN. Then had another hour drive to get to our house to start loading! I contacted U-Haul again to verify that we got our extra 80 miles for our troubles, which the U-Haul rep we talked to in Livingston said we would get (great customer service), the lady stated she was a manager and was VERY rude and could only give us our 40. WILL NEVER RENT AGAIN NOR REFER. This was a terrible experience to go thru.

Amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shonn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LCWL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
3.0

The large trucks really should come with a lift gate.

Clinton W. 
Clasificación:
5.0

Oliver's Ultimate Home Storage was wonderful to rent from!

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard F. 
Clasificación:
1.0

Couldnt find it from the main road. Small office where employee worked and she smoked in there. I almost couldnt go inside. Did not want to smell like smoke. She was nice, professional, and courteous though

Sean S. 
Clasificación:
1.0

El cliente no dejó un comentario.

BROOKE N. 
Clasificación:
3.0

Make sure the trailer is clean before renting it out

Valree C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler N. 
Clasificación:
3.0

Well the drop off was at a carport/ building manufacturing site not a real uhaul site. I went to the place were my print out told me to go. Apparently during the night they sent me an email saying to go to a different out of the way drop off that I didn't know till I got to the drop off they originally sent me to. I wasn't driving an extra 30 min after they wouldn't help me on the pricing issue from the beginning. Although the trailer I rented worked perfectly. Gracias

Darval M. 
Clasificación:
4.0

I reserved a tow trailer at the Kountze location. They did not have one. I had to go to a different town to get one. Your reserve system did not work.

Allen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

alexander F. 
Clasificación:
5.0

Great customer service. Seemed like the only person who had their stuff together with U-Haul

RYAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
3.0

The owner was friendly, but I had to connect the trailer by myself because her husband was sick.

Charles H. 
Clasificación:
5.0

Made my move much easier, would definitely recommend or reuse.

JARED B. 
Clasificación:
5.0

Best Service I've ever received dealing with a U-Haul dealer.. Very knowledgeable!!! Highly recommended!!

Kenny B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

Before I went to this location to speak with the Lumberton location, your service was pathetic. I was on the phone for 53min and the confusion and customer service was HORRIBILE..... You better be glad that the Oliver's location was helpful and nice.... Better tell them thank you for saving a customer. Shawn Woods 936-674-9566

Shawn W. 
Clasificación:
1.0

I requested Kountze TX to be my PREFERRED pick up location and my husband was sent out of his way to Lumberton. The trailer was dirty inside and none of the equipment that I reserved was there. I had to get on the phone and call several numbers to get in touch with the regional manager to fix my bill and get credit for the equipment we didn't receive. I'm not pleased with the service

Johnny M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curt M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
2.0

I rented a 5x6 trailer for 18.95 a day. She tried to initially charge me $40 and some change. I question the charges and she stated that she must have made a mistake. She recalculate and the charges came to $20 plus some change. Watching my credit card for bogus charges. No one there to hook up the trailer. We had to do it. Last time renting from that location. Had to drive to the other uhaul store to purchase a trailer ball. Non on site at this location.

sandra R. 
Clasificación:
3.0

My reservation was at 1501 N 7th in Beaumont. They had just been bought out, so they sent me to the Milam location in Beaumont. They looked it up and said my reservation had been changed to Main St in Lumberton. They did have my trailer, so it only took an extra 25 miles and about an hour to finally get my trailer.

John L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ricky P. 
Clasificación:
3.0

Unit was reserved and ment to be picked in Beaumont Texas had to frive to Lumberton to get it. When we arrived it took 45 minutes to get help. They where short staffed. But very very friendly

Blake M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon W. 
Clasificación:
5.0

Very nice and friendly staff.

Timothy R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
3.0

El cliente no dejó un comentario.

mike H. 
Clasificación:
4.0

I would like to thank them for helping us. We were living in Orange, Tx at the time and they were understanding & very helpful about locating exactly what we needed in a rush. You see, we were evacuating due to the flooding in the area, and were on a short time table. Also, would like to thank the company for working with us on the extra mileage & time due to the bypassing of interstate 10 that was closed down. By far, the best service I have encountered, exceptional!

Mary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
3.0

Renters weren't aware of chipped windshield until we walked out to rent the truck.

Thompson E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gordon H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RANDAL F. 
Clasificación:
3.0

Personnel were VERY pleasant to deal with, and EXTREMELY helpful. Inside of cab was dirty. Fuel reading was almost 1/4 tank below what the paperwork said. Requested 12 blankets, only received 6.

FRED C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

The customer service rep, Candice, was very helpful and professional.

JAMES R. 
Clasificación:
3.0

My experience with the General Manager at your location on east Tex highway in Beaumont was horrible. His people skills were the worst I have see from a manager. I asked him to call his corporate office about a question regarding insurance and he refused. He told me to make the call and I did and it got worst. So I left that location and went to the Lumberton location dealer and was provided good service. I question if I use your company in the future.

DON M. 
Clasificación:
5.0

Staff was very helpful, friendly, and accommodating.

DEBORAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER D. 
Clasificación:
1.0

Got charged for extra day when I actually returned trailer a day early. Trailer was supposed to be ready to go by 12 pm and I didn't get to leave till almost 1pm. I highly doubt I will ever use u haul again. Would rather pay more to use someone else for better service.

THOMAS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

carolyn K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicki C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWN L. 
Clasificación:
5.0

They made it very easy for me to rent the trailer. I called them 5 days in advance and they had everything ready for me. Very good experience.

Jeffery S. 
Clasificación:
1.0

Check the truck out so it will not be so hard to start up every time and make sure the head lights are working properly. Could hardly see at night.The fuel tank should be full instead of only a 1/4 of tank

ROBBIN G. 
Clasificación:
3.0

I was made drive further to drop trailer off at a location other than the one I had indicated - I was told I would be charged additional fees if I did not drive further to the above location. Quite annoying and very unnecessary - not good customer service - especially after a day of packing and moving. This location was nice - I should not have been made to rehook the trailer and drive further to drop off here.

dane W. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEVIN S. 
No se han enviado comentarios para esta ubicación.

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