Customer Reviews for Old Town Horse and Pet
(U-Haul Neighborhood Dealer)

661 reviews

5665 W Ajo Hwy   Tucson, AZ 85735

(520) 578-0259

Office Hours

  • Mon-Sat: 8:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 578-0259

5665 W Ajo Hwy
Tucson, AZ 85735

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

These people are fantastic I don’t know that they could be improved upon thank you so much for your services

Ryan Hardy 
Rating:
5.0

Customer did not leave a comment.

Ron Powers 
Rating:
5.0

I would alway recommend u-haul. Great equipment great service.

Michael Rhoads 
Rating:
5.0

Customer did not leave a comment.

Stephen Protz 
Rating:
5.0

Customer did not leave a comment.

Jennifer Gallegos 
Rating:
5.0

Customer did not leave a comment.

Michael Bass 
Rating:
5.0

Customer did not leave a comment.

Sandra Morales 
Rating:
5.0

Great Customer Service and assistance setting up the trailer. Very smooth process.

Michael Cunningham 
Rating:
5.0

Excellent service from Old Town Horse and pet

Colin Sittig 
Rating:
5.0

Customer did not leave a comment.

DALE SCHUERMAN 
Rating:
2.0

Customer did not leave a comment.

Bradford Hershberger 
Rating:
5.0

Customer did not leave a comment.

Francine Ruelas 
Rating:
5.0

Promo code!

Steven Marshall 
Rating:
5.0

The location was great and they were very friendly. However, we were able to rent a 20' truck online for this location and they didn't have any trucks available. It would be helpful if the inventory online was accurate and you could rely on it. We had to rent a smaller truck from another location and get a trailer from here. Luckily we had a truck that was big enough to pull a trailer.

Michelle Osterwise 
Rating:
5.0

Customer did not leave a comment.

Lawrence Breuer 
Rating:
2.0

Rude service rep

ADRIAN CARPIO 
Rating:
5.0

Customer did not leave a comment.

Marty McAuliff 
Rating:
5.0

Customer did not leave a comment.

John Palermo 
Rating:
5.0

Very nice and friendly. Drop off and pick up was made easy by staff.

christina Contreras 
Rating:
5.0

Customer did not leave a comment.

Christina Salmon-Mann 
Rating:
5.0

Customer did not leave a comment.

Mitchell Merchant 
Rating:
4.0

Customer did not leave a comment.

Kevin Curran 
Rating:
4.0

Customer did not leave a comment.

PAUL SULLIVAN 
Rating:
5.0

Customer did not leave a comment.

arvard martin 
Rating:
5.0

Customer did not leave a comment.

Corrie Robinson 
Rating:
5.0

Customer did not leave a comment.

LINDA GIBSON 
Rating:
4.0

Customer did not leave a comment.

jeff brown 
Rating:
5.0

Helpful and quick, easy to deal with. A good experience.

CHARLES ANDREWS 
Rating:
5.0

Great service…

ARTURO MARINEZ 
Rating:
5.0

Can’t think of anything I didn’t have any problems

Ray Romero 
Rating:
3.0

Customer did not leave a comment.

Marie Wheeler 
Rating:
5.0

Only small problem was the ac did not work

URSULA GALLAGHER 
Rating:
5.0

Customer did not leave a comment.

Kelsee Ellis 
Rating:
5.0

Customer did not leave a comment.

Brian Taylor 
Rating:
4.0

Customer did not leave a comment.

GABRIELLA OCHOA 
Rating:
5.0

Customer did not leave a comment.

Monica Craig 
Rating:
5.0

Customer did not leave a comment.

STEVEN MEYER 
Rating:
5.0

Customer did not leave a comment.

Jesus Escarcega 
Rating:
5.0

Quick and easy drop-off.

Kathryn Rose 
Rating:
5.0

Customer did not leave a comment.

Paderic Monahan 
Rating:
5.0

Customer did not leave a comment.

SHERAN JANUARY 
Rating:
5.0

Customer did not leave a comment.

BOB CALDWELL 
Rating:
5.0

Drop off was fast and easy.

Ray Ramirez 
Rating:
1.0

The employee was very rude.. I have never been treated with such disrespect from a Uhaul establishment ever in my life.. Her name was Kelsey.

GERALDEEN LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Scott Goble 
Rating:
5.0

The team there is super friendly and helpful and AWESOME!

Lacey Wilson 
Rating:
5.0

Very nice people here.

Richard Meserve 
Rating:
3.0

I NEED A REAL RECIEPT FROM UHAUL FOR MY REIMBURSEMENT

Matthew Ogden 
Rating:
5.0

Customer did not leave a comment.

LINDA PUELLA 
Rating:
4.0

Customer did not leave a comment.

Greg Kammerer 
Rating:
5.0

All good.

GARY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Donald Watt 
Rating:
5.0

Payment methods (cash or credit) for rental return needs better communication . I wished to pay cash but was charged to debit card .Also needed paper reciept I had to download off my computer printer. Just a little confusing for my 1st time renting equiptment. . Nice business & personnal. Looking for continued business.. Thank You, Frank

FRANK CRANZ 
Rating:
5.0

Customer did not leave a comment.

Sue Ann Hockman 
Rating:
5.0

Nothing, keep up with the good service. Pleasant, helpful staff.

John T Hamilton 
Rating:
5.0

Great customer service, excellent equipment just overall excellent service.

JOSE ZEZUTA 
Rating:
5.0

Customer did not leave a comment.

Jason Mccolly 
Rating:
5.0

Customer did not leave a comment.

Wallace Norton 
Rating:
5.0

Customer did not leave a comment.

RALPH ALDRICH 
Rating:
5.0

Thanks worked out great we will use you again

JAMES GILMORE 
Rating:
5.0

Cannot improve on perfection. Great local location!!

ERNIE MILTON 
Rating:
5.0

Customer did not leave a comment.

BRENDA WETSTEIN 
Rating:
5.0

Customer did not leave a comment.

SINTHIA CRUZ 
Rating:
5.0

Maybe more equipment

EUSEPPI GEHMAN 
Rating:
5.0

This location is Amazing how ever the uhaul company themselves are not the greatest. I always have issues with my rental location always getting change to one far away and being told they don't have it available when this location has. Very rude agents from uhaul

SHERRY DAHUYA 
Rating:
5.0

Customer did not leave a comment.

Denise Intarakamhang 
Rating:
5.0

Customer did not leave a comment.

Robert Rubio 
Rating:
5.0

Absolutely great experience, nothing to improve upon.

Philip Villar 
Rating:
5.0

I rented it to pick up block for a fence. When I got to the block company they were out of my color to match. I have to pick up block in about 2 weeks. So I only used the trailer for approx an hour. I inquired if I could get a credit and not lucky enough.

Clara Young 
Rating:
5.0

Old Town is the best uhaul place in Tucson to rent. I was impressed with the short amount of time it took. From the time I checked in, hookup and out the gate in less than 12 minutes.

David R Montijo 
Rating:
5.0

This time the trailer wasn’t cleaned before I picked it up. But that’s okay because they were busy. No worries!

JOHN SCIRE 
Rating:
1.0

Don’t tell your customers that there’s nothing you can do when it comes to refunds or other financial issues. Inspect the vehicles before the customer leaves

Dan Heigl 
Rating:
5.0

Customer did not leave a comment.

Daniel Mun 
Rating:
5.0

Customer did not leave a comment.

JUAN CRUZ 
Rating:
5.0

Customer did not leave a comment.

Charles Cozzens 
Rating:
2.0

Being more professional and taking ways more care of safety! I was on a long road trip. When I see that a tire strap from my car on the car trailer is sideways of the tire and the other strap is loose after about 60 miles of driving time then this is a HIGH-RISK FACT and a bad accident could happen if I haven't seen this! The personnel should better be trained and tighten the tire straps ways more! Also, they should inform the customers to take care of the straps and proof the straps after every tank stop, because not every customer would look for the straps! Especially when they know that people go on a very long road trip.

steffon munch 
Rating:
5.0

Customer did not leave a comment.

Angel Elchlepp 
Rating:
5.0

Customer did not leave a comment.

Kameron Stuart 
Rating:
5.0

Customer did not leave a comment.

Andrew Raney 
Rating:
5.0

Braden, Chelsea, and Nate are amazing! You can't beat the customer service at this location!!

ERNIE MILTON 
Rating:
4.0

Informative and courteous staff, with a touch of good humor!

Randolph Atwater 
Rating:
5.0

Great folks who help me every year, Thanks!!

robert martin 
Rating:
5.0

Customer did not leave a comment.

Marlin Blake 
Rating:
5.0

Customer did not leave a comment.

John Wilson 
Rating:
4.0

Customer did not leave a comment.

jose colores 
Rating:
5.0

I had to fight u-haul because my location for drop off was changed super last minute. And even though this was not my location on contract it was close (and way closer than the one u-haul wanted) people were super friendly and inviting

CarlosDaniel CastilloRamirez 
Rating:
3.0

Customer did not leave a comment.

Glen Littell 
Rating:
5.0

Customer did not leave a comment.

THOMAS KERG 
Rating:
5.0

Very good nice big trailer thank you and easy to us

Joshua Matus 
Rating:
5.0

Customer did not leave a comment.

Jonnie Ayers 
Rating:
5.0

The trailer needed new tires. The company I rented it from is hands down the best! I’m always hitching and unhitching my own trailers myself. Using their trailer they do everything. As a working person I don’t know what to do when not doing anything

cameron pressley 
Rating:
3.0

To not get charged for things that was not used.

Darjai Jackson 
Rating:
3.0

Customer did not leave a comment.

Novalea Martin 
Rating:
5.0

During pickup everything looked great however the truck leaked above the Mom's Attic during the rain storm later that day and soaked everything, all the boxes, I had up there for this move. Getting the soaked boxes out of the truck and everything falling out of the soaked boxes was a challenge but we got i done. Overall this was a good experience the friendly staff both on checkout and checkin was above and beyond. Great place great people. I'll be using this location again in about 3 month for trailer on my 2nd oneway move.

BILL PAROCOW 
Rating:
5.0

Customer did not leave a comment.

jason zeaman 
Rating:
5.0

Great friendly staff

Lisa Lakeman 
Rating:
3.0

Good work.

marcus begay 
Rating:
1.0

We were charged for driving 47 miles, but only drove 6.7 miles! The mileage was incorrect on contract, but since it was emailed to me, I was unable to access it. We never were told what the mileage was recorded at when we picked up truck. We realized something wasn't right when we stopped to fill up gas tank and it took 2.5 gallons!. When we questioned this, that is when they advised us of mileage charges. We can't dispute this due to us not verifying mileage when we picked up truck, we trusted it was correct! Someone (at the feed store?) had to have used the truck between it being returned to them the prior day and us checking it out, there were even new scratches on front passenger fender that were not marked when we checked it out. The girl checking us out seemed surprised as she claimed she checked in the truck the prior day. We have rented from this location once before and when we checked in it was in my maiden name, even though I told them it had been changed. We advised them that my husband would be driving and they never put him on the contract or updated to my new name (which is on my drivers license now), which we were told they would need to do. We will never rent from this location again!

Cheryl Edman 
Rating:
5.0

Very pleasing experience in dealing with the help. Prices were goof. Will highly recommend this place to anyone. 5 stat company. James

james chapman 
Rating:
5.0

Have rented trailers three times now from Old Town Horse and Pet and they have been great. Can’t imagine how it could be any better!

Stephen Mullinax 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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