Customer Reviews for Old Mill Storage
(Distribuidor de U-Haul del vecindario)

276 comentarios

455 Spring St NW   Concord, NC 28025

(704) 786-0287

Horario

  • Lun. - jue.: 9 a. m. - 5 p. m.
  • Vie. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(704) 786-0287

455 Spring St NW
Concord, NC 28025

Services at this Location:

Horario

  • Lun. - jue.: 9 a. m. - 5 p. m.
  • Vie. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The truck we used sounded and felt like the transmission was slipping sounded a little rough but overall the truck was clean service was great

CHANELLE D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Destiny saved my day. I would highly recommend this location just because of her.

TARA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

It WORK'd as Advertised, I Ran N'2 Afew PROBz But It wasn't W/D'Equipment, It Did GR-E-A-T ! !! !!!

EARL H. 
Clasificación:
2.0

I had a 50$ 'coupon' for the last Uhaul having broken equipment and the woman at this location said I would get it AFTER I dropped off the equipment. Nope, that was a lie. Better train your staff. There was no one there to help me figure out how to put the dolly onto my truck and the only employee had no idea what to do.

LEXA RAE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEN W. 
Clasificación:
2.0

We returned our truck at night and were terrified there is no outside lite barely can see the uhal signs. We were so scared wile we took out verification pictures. Had to find the key drop-off with a flashlight.

Nathaniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan J. 
Clasificación:
4.0

Just need to let customer know to come in off Brookwood to drop off not much room on Spring

MARK C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron E. 
Clasificación:
5.0

Really appreciated all the flexibility and help from the staff.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William, L. 
Clasificación:
5.0

Everything‘s fine

Vickie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin L. 
Clasificación:
5.0

Ms Destiny was wonderful to work with. I would recommend this location to everyone in need of a haul. Thanks so much

Terry N. 
Clasificación:
1.0

Didn't offer cash or check payment. Didn't offer split payments. Truck was dirty. Utility dolly wasn't in the truck and the office staff left before we noticed.

Richard S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shawn L. 
Clasificación:
3.0

It was very annoying to get a call the day before I picked up the uhaul saying the location is changed. I had to drive 45 minutes out of my way.

megan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger C. 
Clasificación:
5.0

The service was extremely outstanding

chenita T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter L. 
Clasificación:
2.0

Customer service was not good at all they tried to charge me an extra day of use of the truck that I only had for 4 hrs

Wanda B. 
Clasificación:
5.0

the young lady who helped me was very courteous and professional.

WENDY A. 
Clasificación:
4.0

The truck was absolutely awful the tires were practically dry rotted the shocks were nonexistent the brakes were terrible and barely stopped the truck and the engine maintenance light was on the whole time

Shawn L. 
Clasificación:
2.0

El cliente no dejó un comentario.

TAIWO B. 
Clasificación:
2.0

Nobody is there to attend to me and the task of Self closing is so tedious. I have to be going back and forth, snapping pics etc is too cumbersome for me.

TAIWO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary R. 
Clasificación:
5.0

The young lady that handled my rental of a trailer to pull from N.C. to Florida was very impressive. I was up against a schedule and had made a reservation at the location on the main highway in town. When I arrived there was a line to the door. Disappointment with UHaul. I called the location on Spring Street and was taken care of immediately. She entered all my info and had the trailer hooked up and ready to go in a very impressive manner that is rare these days. Perhaps UHaul could use her to help instruct their workforce. Good employees should be rewarded and utilized to pull the company up.

Hinson G. 
Clasificación:
5.0

The young lady was a sweetheart and helped with everything. thank you ma'am

Freddie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

She was so kind and with all of the people who were there, she moved in a timely manner and had no problem helping us in the heat(:

Hunter E. 
Clasificación:
5.0

The lock I purchased from the pick up point didn't fit the door, the shank was to small and the lock wouldn't go up far enough on the latch to work. I suggest going with another type of lock.

Thomas H. 
Clasificación:
4.0

Have a sign so you will know where the office is, where to park, and where to enter. When we arrived, the back door was unlocked, but there was no one there. Might not be safe for employees.

Robbie R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paula B. 
Clasificación:
5.0

El cliente no dejó un comentario.

nakia W. 
Clasificación:
4.0

The lady was exceptional and very helpful. I had a reservation with another U-Haul close to this location. They took the payment and did not have what they said they had. But the lady at this location made everything happen and went very well.

jason D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
1.0

Unprofessional and lack communication skills

SANDRA L. 
Clasificación:
1.0

When I picked up the truck, the paperwork stated there was 7/8 tank of gas. However this was not true. It had less than 1/8 tank of gas. I filled up in Salisbury and put over $90 in the tank. When I discovered this, I tried to reach out to the rep at the location and was advised she would call me back and have never received a callback.

debbie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristin P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
4.0

provide paper contract, you must go home to see contract on your cmputer

Dennis M. 
Clasificación:
5.0

Awesome service!

Shirl B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Juan B. 
Clasificación:
3.0

It was a little out of the way for someone out of town.

Lynn B. 
Clasificación:
4.0

The exit gate need Repair. The Representative, or person waited on me had to come out and open the gate twice

Larry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander S. 
Clasificación:
4.0

Helpful, caring and quick service.

Demarcus B. 
Clasificación:
5.0

I have been using U-Haul for years no moving equipment company is better than U-Haul they even give pro rates discounts and all! ?? Very pleased

KEVIN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

There was no one at the front desk and then all she did was show us the trailer and walked back in the office.

PAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Super friendly and knowledgeable associates!

DAVID W. 
Clasificación:
5.0

Very nice experience

Larry C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve K. 
Clasificación:
3.0

I was over charged. I didn't use all the miles that were estimated. I'm very disappointed.

montina M. 
Clasificación:
3.0

The cab of the vehicle smelled like cigarettes and while the seats were clean, the floor was extremely dirty and full of dog hair. Plus, a quick 5 min to go over the vehicle would have been nice. I was able to figure out everything except how to adjust the mirrors...the mirror on the passenger side was pointed down at the ground and was very difficult to use.

lanita H. 
Clasificación:
5.0

I was very pleased and felt valued as a customer. Don't change a thing!

Alan B. 
Clasificación:
5.0

People were very friendly and fast!

John N. 
Clasificación:
5.0

Theres nothing to improve! Equipment was impeccable, prices were amazing, and the customer service was out of this world! See you guys next year when my lease is up again!

jamie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad C. 
Clasificación:
5.0

Nothing, the service was perfect;! April, the customer service rep, went above and beyond.

larry G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyrecia J. 
Clasificación:
5.0

The woman working there was one of the best customer service reps I have ever dealt with. I was worried that it would be an impersonal experience, but she made it as smooth as possible. Truly an amazing experience!

Whitney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fallon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
3.0

My overall experience with haul was very bad the place was not bad and person at old mill storage was great. Many other bad experiences too many to type out here

Timothy S. 
Clasificación:
5.0

The lady who helped me was amazing. Went above and beyond was super helpful and patient. Could not have been a better experience.

Rebecca L. 
Clasificación:
4.0

Was hot in the office. Maybe no ac. ?

sylvia B. 
Clasificación:
5.0

100 bucks for 6 hours is a tad bit much

monique W. 
Clasificación:
1.0

Location and building appeared to be abandoned upon arrival. Staff was not courteous. Was told during pickup I would receive my cash deposit back soon return of equipment, instead I was informed that I will have a check mailed

Joshua B. 
Clasificación:
5.0

The manager, Destiny, saved us from a four hour delay on Saturday! I had rented a truck online the day before from a different location, and when I went to pick up today they had non available. Lot's of run around. Finally called this location and Destiny not only got us on the road in 5 minutes, but she gave us a discount to make up for the hassle at the other location (an actual U-Haul corporate location). I will only rent from this location in the future. Thanks so much, Destiny!

Christine T. 
Clasificación:
5.0

moving blankets left in back from previous move that were wet

GAIL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin L. 
Clasificación:
5.0

Destiny (office manager) at the Concord NC location was great to work with.

jeff B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Danelle W. 
Clasificación:
5.0

Very pleased with overall experience

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

Quick and easy process. Thank you.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Albert H. 
Clasificación:
5.0

Nada

Delia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALTRENNA J. 
Clasificación:
1.0

This location needs to have more employees employed at this location in order to provide top notch customer service.

Christopher R. 
Clasificación:
1.0

I have 2 receipts one for40.79 and one for 48.92 yet they took 208.13 and 240.79 off my card and when I called them I was told to tell my card company that my card was hacked. They have since put 191.87 back into my account. I WOULD NEVER EVER RECOMMEND THESE PEOPLE TO ANYONE!!!!

Juston dale D. 
No se han enviado comentarios para esta ubicación.

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