Customer Reviews for Old Hickory Buildings of Monroe
(U-Haul Neighborhood Dealer)

1,455 reviews

4118 W Hwy 74   Monroe, NC 28110

(704) 283-6508

Office Hours

  • Mon-Thur: 9 am–5:30 pm
  • Fri-Sat: 9 am–5 pm
  • Sun: 12 pm–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(704) 283-6508

4118 W Hwy 74
Monroe, NC 28110

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5:30 pm
  • Fri-Sat: 9 am–5 pm
  • Sun: 12 pm–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly service, no issues.

Clifford Beardsley 
Rating:
5.0

Very easy rental business was very friendly.

James theriault 
Rating:
5.0

The U-Haul app needs serious work. I tried to rent before the shop opened but the app never presented the correct links. I tried customer service and Chat but no one could help me. Invest in technology and you'll rent more than ever.

Marc Ver Straate 
Rating:
5.0

Great Service…

Thurman Legette 
Rating:
5.0

Customer did not leave a comment.

Tim Garrett 
Rating:
5.0

Customer did not leave a comment.

George Escoe 
Rating:
5.0

Customer did not leave a comment.

david norman 
Rating:
4.0

Customer did not leave a comment.

Tim Price 
Rating:
5.0

Customer did not leave a comment.

Alfonso Sheffield 
Rating:
4.0

Customer did not leave a comment.

WOODY JACKSON 
Rating:
5.0

I don't remember her name, but the young girl who helped be was great!

Deborah Edwards 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER MITAENKO 
Rating:
5.0

Very happy, no changes

Billy Jarrell 
Rating:
5.0

Customer did not leave a comment.

Edward Joseph Conklin 
Rating:
3.0

Customer did not leave a comment.

Jack Jung 
Rating:
5.0

simply the best two customer care people who work there

david norman 
Rating:
5.0

Customer did not leave a comment.

Jonathan Miller 
Rating:
5.0

Customer did not leave a comment.

EDISLEYDI SEDENO 
Rating:
5.0

Customer did not leave a comment.

Richard Rutledge 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ULVINEN 
Rating:
4.0

Customer did not leave a comment.

Jason King 
Rating:
5.0

Rear tires were low on air in the cargo van

Kathryn Walters 
Rating:
4.0

Customer did not leave a comment.

Brad Johannes 
Rating:
5.0

Customer did not leave a comment.

richard short 
Rating:
5.0

Very friendly and helpful. Would recommend to anyone. Even the office manager came out to hook up my trailer because the person who normally does it was working on another customer's project. This is something you only saw 40 years ago. Such wonderful people and a joy to deal with. And no! this isn't a fake review, I am just a person who believe credit should be given where credit is "actually due." Thank you :)

Duncan Benedict 
Rating:
4.0

Customer did not leave a comment.

Everette Brian Alexander 
Rating:
5.0

Nothing you are the best but don't change your mind I mean the customer when did agreement.

berket teklehamanot 
Rating:
5.0

The service at this location was excellent. I would recommend this branch to anyone.

Mike Barnes 
Rating:
5.0

Customer did not leave a comment.

Michelle Brown 
Rating:
5.0

Customer did not leave a comment.

OLEXANDER YAUROV 
Rating:
5.0

Great deal & I will rent again from this location. Close & convenient to me.

Curt Gillock 
Rating:
5.0

Customer did not leave a comment.

adrianna lefler 
Rating:
4.0

Customer did not leave a comment.

georgia murhpy 
Rating:
5.0

Not our first time using this facility. Customer friendly and very knowledgeable of the product. Thank you for your commitment to our community.

Thomas Wheeler 
Rating:
5.0

Customer did not leave a comment.

Christopher Fonseca 
Rating:
5.0

Very good!

Andrei Danila 
Rating:
5.0

Excellent customer service from Mr. Liles, fast and easy

Jeffery Helms 
Rating:
5.0

Tony and Lenny were great! Highly recommend these guys💪🏼✨

Julie Battista 
Rating:
5.0

Customer did not leave a comment.

Alfonso Sheffield 
Rating:
5.0

Good

JUAN ZUNIGA 
Rating:
5.0

Customer did not leave a comment.

Courtney Bourne 
Rating:
5.0

Great

Gary Griffin 
Rating:
5.0

Great customer service

Irene Murigu 
Rating:
5.0

Customer did not leave a comment.

OLEXANDER YAUROV 
Rating:
5.0

This was also very good. No problem with the drop off. In and out in a hurry with no issues.

Russell Mims 
Rating:
5.0

Customer did not leave a comment.

Randy Barber 
Rating:
5.0

Very friendly staff

Sanjiv Patel 
Rating:
5.0

Customer did not leave a comment.

OLEXANDER YAUROV 
Rating:
5.0

I have used this location twice. It’s really convenient and everyone is so nice.

Shakelia Brown 
Rating:
5.0

Quick and easy

Aubrey Quick 
Rating:
5.0

Customer did not leave a comment.

KEARRY HINSON 
Rating:
5.0

Customer did not leave a comment.

DELLA LITTLE 
Rating:
5.0

Nice people

Gary Griffin 
Rating:
5.0

Customer did not leave a comment.

Anthony Horton 
Rating:
1.0

did not have the trailer at the reserved location. had to travel several miles out of my way to another location and wait an hour for them to open even though they were in the office. not very customer friendly.

terry rose 
Rating:
5.0

I understand the contract and was 1.1 miles over the agreement and was charged the additional 1.00 but I received the truck with 1/4 of a tank and returned it with almost 3/4’s of a tank with no credit back. For that size truck we wasted 45.00’s in fuel for no credit back. Thank you but at today’s gas prices you would think there would be some kind of compensation.

Wade Rhodes 
Rating:
5.0

The brakes in the truck I had felt a little weird compared to the other u hauls I’ve rented

Jeremy Marcel 
Rating:
5.0

Nice employees and quick service

Gary Griffin 
Rating:
5.0

Customer did not leave a comment.

Stacey Robinson 
Rating:
4.0

Customer did not leave a comment.

Robert Castner 
Rating:
5.0

Customer did not leave a comment.

John Erickson 
Rating:
5.0

Customer did not leave a comment.

James Williamson 
Rating:
5.0

I called Pinnacle Storage to rent my Uhaul through as that is where my storage units are. Upon arrival at 8am (I scheduled an 8am pick up) I had to wait an hour while they checked in the uhauls from the day before. At 9am I learned that even though the uhaul was rented through Pinnacle, it was at the Old Hickory Building. Fortunately it was only a 10 minute drive but it was a frustrating experience that I rented the uhaul through one place but the physical truck ended up being elsewhere and I was more than an hour behind schedule. The employees at the Old Hickory Building were helpful and the truck was clean.

Melissa Morgal 
Rating:
5.0

Customer did not leave a comment.

Reender Pozo-Forteza 
Rating:
5.0

Customer did not leave a comment.

Nectali Busani 
Rating:
2.0

I filled the tank back to where it was when I got it and they still charged me 11 bucks for 2 gallons of gas. I called to give proof and show receipt but they wouldn't accept it and told me that I basically was lying and wouldn't take the charge off. Poor way to do business won't be using this location again

Jenna Chamberlayne 
Rating:
1.0

The person that helped us start up our contract was very nice and professional and even extended our return time to 5pm.(We arrived before 4pm) He wasn't there and the workers who were overcharged my card, argued and were very rude and unprofessional. They overcharged for amount of gas that we should have taken a picture of and refilled it to, they both argued that millage rate was .99 cents per mile. My contract stated 79 cents per mile. (Both workers tried to charge the weekend rrate) They made us wait for over 30 minutes and the guy asked twice where the keys were, the woman asked once. We told them 3x in the switch. After we disputed these issues they the guy said that until the keys were turned in we were still being billed, as to imply that we would be billed for another day. It was a horrible experience because of these 2 shasy employees who were whispering back and forth about our rental. I will never use UHaul again and will advise others that they used the "bait and switch" (illegal) routine and not only overcharged my card but were obnoxious and acted as though they were crack or meth heads. Was ridiculous how they operated the office.

Lisa Bullock 
Rating:
5.0

This lady was excellent. Very friendly. Pleasure doing business with

Tamara Clay 
Rating:
5.0

Customer did not leave a comment.

Shakelia Brown 
Rating:
5.0

Customer did not leave a comment.

Fernando Leon 
Rating:
5.0

Customer did not leave a comment.

RANDY COOK 
Rating:
1.0

Better people to conduct the business without looking for a reason to take money from you without a cause

Wanda Washington 
Rating:
5.0

Very friendly folks, most helpful! 👍🏻👍🏻👍🏻

Robert Waterhouse 
Rating:
5.0

Customer did not leave a comment.

Nelson Medina 
Rating:
4.0

The step into the building caught me off guard! Lol I just had to say something because everything was great

JOSEPH WINDSOR 
Rating:
5.0

Customer did not leave a comment.

Lynn Slevin 
Rating:
5.0

Customer did not leave a comment.

Stephanie Baker 
Rating:
5.0

Customer did not leave a comment.

Shermika Duerson 
Rating:
5.0

Customer did not leave a comment.

Rosa Carrasquero 
Rating:
5.0

Customer did not leave a comment.

Kennitha Dillard 
Rating:
4.0

Customer did not leave a comment.

Jay Bigelow 
Rating:
5.0

Customer did not leave a comment.

Rodney Spencer 
Rating:
5.0

It was perfect!

Stephen Peebles 
Rating:
5.0

Customer did not leave a comment.

Rickey Walls 
Rating:
5.0

Customer did not leave a comment.

Ava Brown 
Rating:
5.0

Inside of truck was filthy with trash and old food. Everything else was fine. On time opening, quick and easy pick up and return.

Leslie Crowe 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hornberger 
Rating:
5.0

Customer did not leave a comment.

Tonya Davis 
Rating:
5.0

Customer did not leave a comment.

DAVID MADANSKI 
Rating:
5.0

Customer did not leave a comment.

Celeste Roberts 
Rating:
5.0

Customer did not leave a comment.

Denis Belevitin 
Rating:
1.0

Absolutely do not use this location! I was paid and my contract was still current (confirmed this with actual uhaul), and the lady that runs uhaul at that location called my husband who isn’t even on the contract being super aggressive towards him. She claimed she tried charging my card and “it said the card was invalid”, she in fact never tried charging my card at all and the card is definitely valid as I had just successfully extended my contract with that same card the night before. And then started threatening my husband that the truck needed to be returned prior to them closing for the day or it would be reported stolen, but she called 3 minutes after they already closed in the first place. All of this and I was never contacted once, no phone call no email no text or anything and I am the only person on the contract only person that was called was my husband (who doesn’t even have a license and like I said was not on the contract at all). Save yourself the hassle and the possibility of being arrested and go to a different location! Also want to add that after the fact I talked to my neighbor and she said that same location did the same thing to her friend, the lady had never called her and the truck was reported stolen even though she had a few more days paid on the truck. The friend wasn’t contacted, so she didn’t know the truck was stolen and she was pulled over and arrested for being in the vehicle that was reported stolen and had to fight it all in court to get herself out of trouble for it. Please protect yourself, there are plenty of other locations to use!

KATELYN ROGERS 
Rating:
5.0

Truck was well maintained but a bit dirty although that was not an issue for me. Business was very easy to work with.

Joe McGruder 
Rating:
5.0

Customer did not leave a comment.

Frederick Wylie 
Rating:
5.0

Set the vehicle clock hour for daylight savings time. The computerized options menu on the dash is impressive, but well beyond my technical ability.

colin dyer 
Rating:
5.0

Customer did not leave a comment.

Marcy Bearden 
Rating:
1.0

I was told I’d receive the 4x8 price for a 5x8 when the scheduler called to confirm the location. Then the local store said they can’t do that and I would have to call customer service. Then customer service said they’re the same price then looked further and said they’d have a manager call me. Why can’t someone do the right thing here?

Chris Little 
Rating:
5.0

All good

James Nigito 
Rating:
5.0

Customer did not leave a comment.

Denis Belevitin 
Rating:
5.0

The personnel were welcoming and gave clear instructions on how to drop off the truck and equipment.

Denis Belevitin 
No reviews have been submitted for this location.

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