Very helpful on the phone helping us locate facility in a new place!!
Charlotte D
Customer Reviews for Old Fannin Road Store & Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have no complaints.
Cassandra CI"ve been to several uhauls before, over the years, probably in a good half of the US, and I'd put this location beyond doubt in the top 5% of them. The very friendly and helpful lady , I'm bad w/names but she probably told me more than once, LOL, could not have treated me better. I Highly recommend this place to anyone , very sincerely so. Thank you so much
Phillip TVery nice young lady, I believe Casey.
Gloria WSame as above
DEBRA WYALL ARE AWESOME
Joe F | Overall ExperienceEverything was great
Maurice WThe agent that facilitated the rental was very helpful and friendly.
Andrew SThe trailer was horrible. It has nothing to do with the location though. The trailer's neck was too long and bounces incessantly on the ball with an empty load. Too much of the weight of the trailer was to the back. Please update your trailers.
James JI was completely satisfied with the experience as a first time UHAUL customer. The rep answered any questions I had and showed me around the truck to get me familiar with it.
Jim JKassie was amazing!
Theresa CThe representative was very nice and it was a super easy process to rent this uhaul.
LaDonna GIt was a great experience! Definitely will be telling friends and love ones.
Christopher TPick up and return was very easy! Alicia, the young lady who helped me, was so polite and friendly. She made the process seamless. I would rent from here again!
Nefertiti HGreat reception and everything was very easy. Thank you
Mary RI would recommend the grounds around the store units be cleaned up Instead of having old cars and And other old items making the area look junkie But I really appreciate Casey and the owner working with on my balance during covid and having hard time financially.Thank you Connie
CONCETTA E | Overall Experiencemaybe coffee and donuts
Paul MGreat experience. The manager was so helpful and the only location open because the others closed for a heat wave.
Joshua PI showed up with a reservation for a trailer, a dolly and some furniture pads and the only thing they had was a trailer. So my day started behind schedule because I had to search all over town for the equipment I reserved. Then when I retired the trailer I had to go into a facility with a gate and keypad. There wasn’t enough room to pull into the gate without the U-hual trailer sticking out into a very busy road with oncoming traffic swerving out of the way. If you’re in the business of renting trailers and keeping gates closed, you need enough room to pull the truck and trailer out of the way of oncoming traffic. Not very safe, and could end up killing someone. Other than that my trailer was in good condition and the lady at the office was very nice.
Joshua COffice manager, Casey, was very polite and professional. She was very appreciative that I was able to back the returned trailer in line with other equipment. She also had suggestions on how to improve my next rental experience. I will use this location as often as possible in the future.
Don TEverything went well. Great service and friendly staff
Karen RCasey was great in setting me up and answered all my questions.
Peggy DI have used Old Fannin Storage several times over the past few years. Kacey has been great to work with has helped me several times with my needs.
CLINTON D | Overall ExperienceNothing! Very friendly staff and fast pick-up experience!
Steve JThe manager was in time and very helpful The only issue was the interior had water bottles and food in it.
Embra JThe service manager was great, but the trailer was not cleaned. But overall, I'll rate her with a B.
RODNEY CReally good experience!
Sharon DGreat Customer Service Outstanding personnel very friendly knows the job very well time of rental from start to finish was quick easy and explained each step throughout the process.
duane jExcellent
Mike RFast and friendly drop off.
Jeff SThe tailer was connected to the truck but the trailer coupler was not locked. I was stranded in Athens, AL for 2 hours because one of the tires on the trailer begin to separate. There was also a flat tire on the right rear dually of the truck. I was happy how quickly the repairs were done. Just glad there was not a blowout traveling on the Interstate..
Robert BOnly issue was that we ordered a furniture dolly but only a small appliance dolly was available upon pick up of the truck. We had some really big pieces of furniture that needed to be moved but had to get a furniture dolly from a co-worker.
Shannon aThanks for the easy pickup and help hooking up the equipment.
Scott BAll I can say is everything with well and would rent there again..
Joe DThis was a VERY good experience! The U-haul attendant went above and beyond to make sure we got our trailer picked up timely, hooked up properly and on the road! I would definitely recommend this location to anyone!
Sharon DThe office visit was simple and the woman that waited on us was very friendly. However, when we cranked the truck, the engine light was on, and it stayed on for the entire trip. We just crossed our fingers that the truck wouldn't break down at some point. Lastly, we had to stop and top off the gas tank before heading out of town, which was inconvenient.
Randy BNothing
craig jI called last night and changed my drop off location. The rep on the phone told me I had until 3pm to drop off. I get there at 2pm and I’m told I’m late? How am I late? So I was charged a late fee. Frustrating, but okay. But since I kept it the “majority of the day” I was also charged for another day. How does that make sense? If I was charged an entire extra day, how could I possibly be late returning it that day if someone was still there to receive us? That’s absurd. I’d really appreciate a follow up call about this.
Brandi FThe lady at the office was extremely helpful (she gets 5 stars). The truck is almost to dangerous to drive. Its in desperate need of maintenance. The brakes are awful. You can barely keep the truck on the road at 50mph due to alignment and tire balance. Truck has oil leak.
Joseph SGreat customer service and super friendly. Thank you!!
BRENDON RI requested to return the equipment where I picked it up, the agent never noted on the account. I also requested a dollie and blanket and never received it, was never advised of extra mileage, still haven’t received my refund for the auto transport and insurance I never used as well. Overall worst experience ever
Keisha OGreat experience… thanks!
cathy btruck began smoking underneath after about 45 minutes into the drive. We stopped for a few moments and waited fir the under pin muffler area to stop smoking. It did not smoke for the rest of the drive however, the check engine light came on.
Kay WManager was very friendly and helpful.
Josh WThe car dolly was not hooked up correctly. The car was not tied down correctly that the strap came off of the tire. Nor were the chains connected to the truck.
Gaylyn P❤️❤️❤️❤️❤️❤️❤️❤️❤️🙏👍
Ronnie MThe last in the office was very helpful
Embra JI was told at pick up that I would receive a credit if I returned the trailer early. It was due on Tuesday, 9/27. I returned it to the designated location yesterday evening, 9/25. When I called to find out what my credit would be I was told I would receive NO CREDIT. Very poor business practice. Very dissatisfied.
Michael PGreat staff with great staff (Casey) Thank you
Horren TThe lady was friendly and was fast when I was returning the trailer.
Sheilene SThe lady working when I rented out my uhaul was great!!
Ryan HThe lady in charge was VERY speedy and very helpful and pleasant. The facility is a little tight quarters to maneuver around, but she took over and was quite good at it.
Robin BHad water damage to some of our boxes. In the back of the unit is place it happened. Lost some things Life go on .
QUINTON M | Overall ExperienceKacey was nice answered everything I ask top-notch . BB
Billy B | Overall ExperienceThe young lady that works there is very good at customer service!
Kevin M | Overall ExperienceJaycee is excellent to deal with and very accommodating!
Tedd M | Overall ExperienceMoved out the day after I had beef billed. Was told they would not adjust the bill one penny Rented there 2 plus years I guess they appreciate loyal customers
Stephen N | Overall ExperienceThe staff was very helpful. We had a last minute change and needed quick storage for just a couple of weeks. We were only going to use the facility to drop off a uhaul rental. But our new home was not ready so your staff at that facility really helped make thinge easier.
Carrie W | Overall ExperienceI had difficulty pulling my boat into the storage off Old Fannin Rd when the gate was closed because I could not get completely off the street, out of traffic, while opening the gate.
PAUL H | Overall ExperienceMy storage unit was broken into February 2018 and all items were stolen without the management ever contacting me or secondary contact who lives in Laurelwood neighborhood beside the storage facility.
SHANNON K | Overall ExperienceEasy to get to, just an average storage place. nothing fancy
Privacy R | First ImpressionsVery friendly. Easy process to reserve and move in.
Privacy R | First ImpressionsThe gentleman assisting me was helpful, and pleasant.
Privacy R | First ImpressionsThe level of service was excellent.
Privacy R | First ImpressionsExcellent service. After driving most of the day with a Uhaul full we realized the storage unit was too small. They immdiately fixed the problem and we did not have to wait.
Privacy R | First ImpressionsAfter realizing a smaller unit was not going to be big enough, they helped me find and reserve the size I needed. Unit was clean and dry upon moving in. Great storage facility!
Privacy R | First ImpressionsEasy access.
DUSTIN T | First Impressionsvery very glad that i choose this storage, lady there very nice and helpful, defenitly i will use this page again....thanks a lot!!
Privacy R | First ImpressionsEvery thing worked out fine. Rental facility was helpful and gave accurate information.
Privacy R | First ImpressionsAppreciate the ease of reserving the unit. However did not need the unit afterall.
Privacy R | First ImpressionsOffice manager was very helpful and professional. It would be helpful to note that your own lock must be provided for the storage unit. I would rent from this facility again.
Privacy R | First ImpressionsFriendly service and very quick. Storage unit was very clean. No problems with accessing unit.
Privacy R | First ImpressionsI was told that they had no Reservation and do not participate with U-Haul web site. I found a spot down the road for the same price.
Privacy R | First ImpressionsTracy was very helpful and made sure I had her cellphone number. She made accommodations for my specific storage needs. I would recommend this storage facility highly!
Privacy R | First ImpressionsThe lady who checked me in was awesome. She was extremely friendly and provided excellent service!!
Privacy R | First ImpressionsTracy did not think that the unit that I selected would be big enough. She didn`t have a bigger unit, but referred me to another facility down the street. Very professional and extremely helpful.
Privacy R | First ImpressionsVery accomadating manager.
Privacy R | First ImpressionsFriendly and accomodating service along with easy access to the storage units.
Privacy R | First ImpressionsFriendly Service
Privacy R | First Impressions