Customer Reviews for Old Ellis Storage
(U-Haul Neighborhood Dealer)

318 reviews

1150 Old Ellis Rd   Roswell, GA 30076

(470) 375-9693

Location Hours

  • Mon: 9:30 am - 6 pm
  • Tue-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 9:00 am - 3:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(470) 375-9693

1150 Old Ellis Rd
Roswell, GA 30076

Services at this Location:

Location Hours

  • Mon: 9:30 am - 6 pm
  • Tue-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 9:00 am - 3:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Sierra is the best, friendly, did a great job! Calm!

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Marie K. 
Rating:
3.0

The truck was dirty - trash was left in the cab. Missing 1 windshield wiper. 3 tiedowns broken in the rear. 1 headlight was out

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Sandra A. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
4.0

Very busy location they need more personal to run there business efficiently

Al K. 
Rating:
5.0

Josie always takes good care of us and is always smiling! It is a pleasure doing business with her.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Jennie R. 
Rating:
5.0

Great customer service! I liked that I could park my car in the gated area if I had to keep it overnight. Thank you!

Jennifer H. 
Rating:
5.0

Make sure the inside of the equipment is clean.

Tracy D. 
Rating:
5.0

Very nice people. I will rent from this location from now on.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Robyn S. 
Rating:
2.0

Josie was really nice however safety of equipment is a huge issue at this location. My auto transporter had a defective right brake light/turning signal and this location wasn't equipped with the tools to fix it such as extra electrical wires (which was replaced by roadside assistance). This seems to be such an easy part to keep on hand and an easy fix that other dealers do onsite to ensure customers leave the location safely. Customers should not be allowed to leave the facility with equipment not previously checked and corrected for safety. The second issue is much worse but it wasn't uncovered until my receiving Uhaul dealer noticed it. Josie failed to connect the rear chains to my back axles nor did she instruct me to do so and my straps weren't as tight as possible as recommended by another Uhaul dealer. This is a huge safety concern.

Renarda T. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

quintina O. 
Rating:
5.0

Customer did not leave a comment.

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

karen H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Diane V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

raymond C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Easy and Efficient! Jessee at Old Ellis Storage in Roswell was professional and helpful with all our questions. Thank you!

paula L. 
Rating:
5.0

Customer did not leave a comment.

Sarvesh J. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Fill the washer fluid

David H. 
Rating:
4.0

I rented a car hauler and in driving back had a tire that kept losing air called 800 number was on hold for 50 minutes gave up and stopped every 75 miles to put air in 😩. Make sure you have good tires

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
1.0

U-Haul over all needs to invest in better vehicle And get rid of those trucks from the 1970s. This is the second time I've been disappointed with U-Haul I will no longer use them.Old Ellis location Charge me for gas and I put gas in the truck but the trucks are so old so maybe it's gas gauge and not the gas I put in the vehicle.

Tammy H. 
Rating:
4.0

Customer did not leave a comment.

Barbara R. 
Rating:
4.0

Make sure of attaching the trailer to pulling vehicles to reduce accidents.

Charles W. 
Rating:
5.0

If I could give 10 stars I would. They were AWESOME and very helpful

CHARLES W. 
Rating:
5.0

Give me a freebie. No just kidding. Everything was great.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

leonel L. 
Rating:
4.0

Nothing service was great. Truck was perfect

Sarah R. 
Rating:
4.0

Everything looks clean (outside and the loading cabin self), but the driver and passenger cabin was not cleaned by previous renter. Since we are still not over COVID, we expect this common areas are clean and even disinfected (if possible).

Romulo C. 
Rating:
5.0

Nothing!! The young lady that helped me was very nice and professional!!

SHERA R. 
Rating:
5.0

Customer did not leave a comment.

Costa T. 
Rating:
4.0

Customer did not leave a comment.

Sonya K. 
Rating:
4.0

Pick up experience was confusing. I wasted a lot of time looking for a key under the seat in the truck that wasn't there. I had to go inside to get the key. Online info said the key was in the truck.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

Terrence L. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
2.0

When you reserver at trailer that it actually gets reserved.

Bryan K. 
Rating:
5.0

Customer did not leave a comment.

emily B. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
4.0

This is the third time out of four recent rentals that the gas on the contract did not match the actual gas in the tank. Also, the truck was very unclean in the cab.

David C. 
Rating:
5.0

Staff was so friendly and helpful. Went above and beyond.

mike O. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

tenah C. 
Rating:
4.0

Customer did not leave a comment.

Julio Cesar V. 
Rating:
5.0

Customer did not leave a comment.

Debbie D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

craig M. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
3.0

The agent was a little grumpy. i didn't like the way he snapped at me in front of my children. He did not want us to enter the building. He met us at the door and guarded the door to make sure we could not come in. He told me to give him the key and he would check out the truck. I explained that I wanted to stay until the check-out was complete to ensure there were no issues. He responded by saying I would have to wait for a while. There were no other customers at the facility. I told him that we would wait in the car until we got the email confirmation that everything was clear. He said okay. He could use some customer service training courses.We will not use this location again.

Antonio P. 
Rating:
3.0

The truck was filthy inside and outside. The interior had food wrappers and water bottles throughout and smelled like a trash can. I requested a substitute truck and the attendant said it was the only one. I've rented many trucks from Uhaul over the past 40 years and undoubtedly, this was my worst experience. The good news, I only drove the truck 8.7 miles.

J DAVID K. 
Rating:
5.0

Experience with uhaul was amazing this weekend

JEREMY G. 
Rating:
5.0

Josie was super nice, professional, accommodating, and helpful!

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Ordered blankets and they didn't have any. Other than that all was good.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Jim T. 
Rating:
5.0

Inside of van was very dirty. Had not been cleaned since prior use.

Deonne S. 
Rating:
2.0

Van was very disguisedly DIRTY!!!!!

Thom F. 
Rating:
5.0

Customer did not leave a comment.

Vandi M. 
Rating:
5.0

Perhaps counsel the employee that he doesn't need to block the door with his body to prevent an un-masked customer from entering. I had a mask in my hand and entered, then put it on once inside. I do this because if I enter a business and the employee(s) are not masked, I don't put one on. So, aside from being petrified, he was professional.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Susan O. 
Rating:
5.0

The same gentleman that helped me at the counter and check out and return was extremely knowledgeable and polite.

Ted D. 
Rating:
5.0

All Good

Chris M. 
Rating:
2.0

The customer service person on duty the day I picked up the truck had an attitude. I was angry when I left and will not use that location again

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Keep doing what you're doing. Pleasant experience. Took maybe 10 minutes and i was on my way. DB

Dennis B. 
Rating:
5.0

None, customer service is excellent and that is why I always choose this location.

Tom K. 
Rating:
5.0

Person who serviced me was great

Larry S. 
Rating:
5.0

Easy pickup without a wait and easy drop off.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

The trailers lights did not work. I told the POC at the site. She didn't seem to concerned about it. Offered to get me another one but there wasn't one on site

Kinsley P. 
Rating:
5.0

The employees were very professional and helpful.

sedrick B. 
Rating:
5.0

Customer did not leave a comment.

rochelle B. 
Rating:
5.0

Location was very convenient. Josie was friendly and wonderful to work with for a quick rental. Will definitely visit again in the future.

Questen M. 
Rating:
5.0

Customer service was fantastic. Thank you for everything

Edward H. 
Rating:
5.0

Jesse and Josie were great to work with. I will be back again someday

Frank S. 
Rating:
5.0

The interior of the cab was a little dirty and could have definitely been cleaned but I barely used it and definitely didn't track dirt into it but I wasn't going to pay 25 dollars for it to be cleaned when that's how it already was. I also had to park on quite a hill when I returned it and I'm pretty sure the e-brake was not 100%.

Joseph B. 
Rating:
1.0

We agreed 137$ charged me 367 $ more what does scam means ?

Farid I. 
Rating:
5.0

everything went very smooth when I arrived to pick up the van.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Ramesh T. 
Rating:
5.0

Practices strict social distancing with customers.

RON M. 
Rating:
3.0

Have a dumpster available for customers to dispose of trash

CHI U. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
No reviews have been submitted for this location.

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