Customer Reviews for Old Ellis Storage
(Distribuidor de U-Haul del vecindario)

239 comentarios

1150 Old Ellis Rd   Roswell, GA 30076

(470) 375-9693

Location Hours

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 1 p. m.

Services at this Location:

Contáctanos

(470) 375-9693

1150 Old Ellis Rd
Roswell, GA 30076

Services at this Location:

Location Hours

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 1 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

All Good

Chris M. 
Clasificación:
2.0

The customer service person on duty the day I picked up the truck had an attitude. I was angry when I left and will not use that location again

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Keep doing what you're doing. Pleasant experience. Took maybe 10 minutes and i was on my way. DB

Dennis B. 
Clasificación:
5.0

None, customer service is excellent and that is why I always choose this location.

Tom K. 
Clasificación:
5.0

Person who serviced me was great

Larry S. 
Clasificación:
5.0

Easy pickup without a wait and easy drop off.

Shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
3.0

The trailers lights did not work. I told the POC at the site. She didn't seem to concerned about it. Offered to get me another one but there wasn't one on site

Kinsley P. 
Clasificación:
5.0

The employees were very professional and helpful.

sedrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

rochelle B. 
Clasificación:
5.0

Location was very convenient. Josie was friendly and wonderful to work with for a quick rental. Will definitely visit again in the future.

Questen M. 
Clasificación:
5.0

Customer service was fantastic. Thank you for everything

Edward H. 
Clasificación:
5.0

Jesse and Josie were great to work with. I will be back again someday

Frank S. 
Clasificación:
5.0

The interior of the cab was a little dirty and could have definitely been cleaned but I barely used it and definitely didn't track dirt into it but I wasn't going to pay 25 dollars for it to be cleaned when that's how it already was. I also had to park on quite a hill when I returned it and I'm pretty sure the e-brake was not 100%.

Joseph B. 
Clasificación:
1.0

We agreed 137$ charged me 367 $ more what does scam means ?

Farid I. 
Clasificación:
5.0

everything went very smooth when I arrived to pick up the van.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramesh T. 
Clasificación:
5.0

Practices strict social distancing with customers.

RON M. 
Clasificación:
3.0

Have a dumpster available for customers to dispose of trash

CHI U. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

Great customer service!

Sylvia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rico H. 
Clasificación:
5.0

Nothing. Exception and friendly service. Made it a great experience.

anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

Can you believe that I put my keys in the return box before reading the instructions? So I have to tell you how fabulous everyone at U-Haul was! I called the main number and talked to Mary who checked me in. Then I called the location and they were so understanding. The young girl recognized my name and explained that all had been taken care of. So very pleased!

MARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara F. 
Clasificación:
5.0

The associate at this location was excellent. She was friendly, prepared, willing to help, and provided an overall very good experience. Kudos to her!

Matthew C. 
Clasificación:
3.0

Reservation was for 8:00 am and facility was not open at 8

Daniel E. 
Clasificación:
5.0

I took the truck to 3 Uhaul locations. The first two refused to take the truck. Finally instead of driving I called the Ellis location and was warmly received. I drove the truck there and Josey was excellent. I checked the truck in without a problem. 2 locations refused me. More bad service!!!

James D. 
Clasificación:
5.0

Bueno

Rajesh M. 
Clasificación:
1.0

Jessie at this location was very rude!!!

David N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jack F. 
Clasificación:
5.0

Nada

Bryan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan M. 
Clasificación:
5.0

Everything was good.

Mark E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
5.0

People were friendly and very helpful. Thanks!

Brian P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis A. 
Clasificación:
4.0

Show up on time! The girl who opened the shop showed up 20 minutes past opening

Zane H. 
Clasificación:
5.0

Very easy, great customer service, will definitely be back regularly, thanks guys, WELL DONE

Troy G. 
Clasificación:
5.0

Great customer service will always use and recommend!

constance B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigh C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adeel S. 
Clasificación:
5.0

N/a

ANDREA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

bob D. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott S. 
Clasificación:
5.0

Excellent customer service, quick check in and out, Very friendly and knowledgeable!

Tom K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald D. 
Clasificación:
5.0

Easy pickup, no problems or wait.

Mark G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bobby H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

George F. 
Clasificación:
4.0

Fix the trailer lights

Chris C. 
Clasificación:
5.0

U-Haul sent me to three different locations to pickup truck. Had to drive 18 miles when reservation was 3 miles from my home.

Carl D. 
Clasificación:
4.0

You had to check in at one location, looked new and go to an older location to pick up truck

Robert O. 
Clasificación:
5.0

I needed to upgrade to a car carrier instead of a dolly and they didn't have one. Since I needed it right then the manager stopped what he was doing and found me one. Awesome experience.

George F. 
Clasificación:
4.0

Maybe updating the address online so that it takes the customer to the right place for pickup. Wasn't really a big deal, but maybe something that is a little less confusing for finding where to pickup the uhaul.

Shannon M. 
Clasificación:
4.0

The girl at front desk customers service Was excellent. Very nice and helpful. Only the things uhaul 15” truck was old and driver side door defects . Rest of my experience was good at the location.

Mohammed U. 
Clasificación:
5.0

The attendant on shift was quite condescending in his tone in the way that he talked to and treated my husband and me. Despite the impeccable condition of the location, and the newer cargo van model, we will not be returning to this location. I much prefer proper customer service over a perfect product.

Luis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose A. 
Clasificación:
5.0

The lady at the front desk was very helpful and had the answers to all my questions!

eric S. 
Clasificación:
1.0

took them 5 days to check in equipment after multiple calls to the facility and then corporate. They sucked

MARK STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
3.0

Office and truck locations were not located together so that was confusing and a little inconvenient. Our truck had a broken floor panel that was not very safe to step on and also had to be worked around so as not to damage our cargo. The driver side door was very difficult to shut completely (and still didn't sound like it was shut entirely), the door stuck when opening and closing around 6 inches from being completely shut (too a lot of extra force to open it), the padlock did not open with the key provided (not sure if it was key or lock issue), the cab still had some minor trash from previous renter in the cab. The location did comp us a day of rental because there no other trucks that size available, but I was disappointed with the condition of the truck - enough to make me look at competitors the next time I'm in need of a rental truck.

John T. 
Clasificación:
5.0

This location is awesome, the quickest to process the documents! Very professional, friendly with a smile. I have been to this location several times and she is always the same. I wish I had team members like her!

Tom K. 
Clasificación:
5.0

Easy online return of the truck and dolly. Lots of room to move the truck around for return.

Michael M. 
Clasificación:
1.0

Apparently, location was accepting drop offs but office was closed. Had to call someone for instructions. I dropped of my rental on 7/17, they recorded it as 7/21. Location was muddy and full of holes

Clayton L. 
Clasificación:
5.0

Easy online check-in. Left the trailer and took pictures of the trailer dropped of. Made easy time for check in.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYRON B. 
Clasificación:
4.0

Have a checklist of the items needed for pics prior to starting this process so the user can readily gather the information in comfort of their home.

James W. 
Clasificación:
5.0

my only complaint is the IoS app, too many steps, not user friendly and once 'checked in' no further directions. Very poor experience.

Phillip M T. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill P. 
Clasificación:
5.0

Quick and easy drop off

Jamie I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMILLAH Y. 
Clasificación:
4.0

Tires were in pretty bad condition on my particular trailer

George L. 
Clasificación:
5.0

The Customer Service representative on this location is very professional and very helpful. She always with the "I can do attitude" and ready to give an extra smile. Thanks and glad to be a customer for more than 10 years. Cordially, Jorge

Jorge B. 
Clasificación:
5.0

Make sure all dolled rentals have the electrical cord. Mine didn't. I had to take one off another trailer with my rental. Other than that, this place rocks. ¡Gracias!

Robert S. 
Clasificación:
5.0

The young lady working the desk was very helpful and professional. Needed to change equipment and she made it a very quick and efficient process.

Wade H. 
Clasificación:
1.0

Experience was first-rate.

Joseph L. 
Clasificación:
3.0

New location and long, unresponsive wait time

TRENTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen J. 
Clasificación:
3.0

Provide assistance with trailer hook up

Gail L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim M. 
No se han enviado comentarios para esta ubicación.

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