The truck was dirty - trash was left in the cab. Missing 1 windshield wiper. 3 tiedowns broken in the rear. 1 headlight was outSean M.
Customer Reviews for Old Ellis Storage
(Distribuidor de U-Haul del vecindario)
Roswell, GA 30076
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 4 p. m.
- Dom.: 9 a. m. - 1 p. m.
- 10/19/2021 - 10/25/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Sandra A.
El cliente no dejó un comentario.Tom K.
El cliente no dejó un comentario.Mike R.
Very busy location they need more personal to run there business efficientlyAl K.
Josie always takes good care of us and is always smiling! It is a pleasure doing business with her.Diane H.
El cliente no dejó un comentario.Gary D.
El cliente no dejó un comentario.Jennie R.
Great customer service! I liked that I could park my car in the gated area if I had to keep it overnight. ¡Gracias!Jennifer H.
Make sure the inside of the equipment is clean.Tracy D.
Very nice people. I will rent from this location from now on.MICHAEL S.
El cliente no dejó un comentario.Robyn S.
Josie was really nice however safety of equipment is a huge issue at this location. My auto transporter had a defective right brake light/turning signal and this location wasn't equipped with the tools to fix it such as extra electrical wires (which was replaced by roadside assistance). This seems to be such an easy part to keep on hand and an easy fix that other dealers do onsite to ensure customers leave the location safely. Customers should not be allowed to leave the facility with equipment not previously checked and corrected for safety. The second issue is much worse but it wasn't uncovered until my receiving Uhaul dealer noticed it. Josie failed to connect the rear chains to my back axles nor did she instruct me to do so and my straps weren't as tight as possible as recommended by another Uhaul dealer. This is a huge safety concern.Renarda T.
El cliente no dejó un comentario.Daniel P.
El cliente no dejó un comentario.quintina O.
El cliente no dejó un comentario.Jack W.
El cliente no dejó un comentario.Edward G.
El cliente no dejó un comentario.karen H.
El cliente no dejó un comentario.JOSEPH S.
El cliente no dejó un comentario.Alan S.
El cliente no dejó un comentario.Diane V.
El cliente no dejó un comentario.Jennifer S.
El cliente no dejó un comentario.Nathaniel M.
El cliente no dejó un comentario.raymond C.
El cliente no dejó un comentario.MICHAEL C.
Easy and Efficient! Jessee at Old Ellis Storage in Roswell was professional and helpful with all our questions. ¡Gracias!paula L.
El cliente no dejó un comentario.Sarvesh J.
El cliente no dejó un comentario.Bradley S.
Fill the washer fluidDavid H.
I rented a car hauler and in driving back had a tire that kept losing air called 800 number was on hold for 50 minutes gave up and stopped every 75 miles to put air in ðŸ˜©. Make sure you have good tiresJAMES R.
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.CHARLES W.
El cliente no dejó un comentario.Edward D.
El cliente no dejó un comentario.William P.
U-Haul over all needs to invest in better vehicle And get rid of those trucks from the 1970s. This is the second time I've been disappointed with U-Haul I will no longer use them.Old Ellis location Charge me for gas and I put gas in the truck but the trucks are so old so maybe it's gas gauge and not the gas I put in the vehicle.Tammy H.
El cliente no dejó un comentario.Barbara R.
Make sure of attaching the trailer to pulling vehicles to reduce accidents.Charles W.
If I could give 10 stars I would. They were AWESOME and very helpfulCHARLES W.
Give me a freebie. No just kidding. Everything was great.Donald S.
El cliente no dejó un comentario.leonel L.
Nothing service was great. Truck was perfectSarah R.
Everything looks clean (outside and the loading cabin self), but the driver and passenger cabin was not cleaned by previous renter. Since we are still not over COVID, we expect this common areas are clean and even disinfected (if possible).Romulo C.
Nothing!! The young lady that helped me was very nice and professional!!SHERA R.
El cliente no dejó un comentario.Costa T.
El cliente no dejó un comentario.Sonya K.
Pick up experience was confusing. I wasted a lot of time looking for a key under the seat in the truck that wasn't there. I had to go inside to get the key. Online info said the key was in the truck.Robert S.
El cliente no dejó un comentario.JONATHAN J.
El cliente no dejó un comentario.Terrence L.
El cliente no dejó un comentario.Christopher V.
When you reserver at trailer that it actually gets reserved.Bryan K.
El cliente no dejó un comentario.emily B.
El cliente no dejó un comentario.George W.
This is the third time out of four recent rentals that the gas on the contract did not match the actual gas in the tank. Also, the truck was very unclean in the cab.David C.
Staff was so friendly and helpful. Went above and beyond.mike O.
El cliente no dejó un comentario.David O.
El cliente no dejó un comentario.tenah C.
El cliente no dejó un comentario.Julio Cesar V.
El cliente no dejó un comentario.Debbie D.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.craig M.
El cliente no dejó un comentario.John Z.
The agent was a little grumpy. i didn't like the way he snapped at me in front of my children. He did not want us to enter the building. He met us at the door and guarded the door to make sure we could not come in. He told me to give him the key and he would check out the truck. I explained that I wanted to stay until the check-out was complete to ensure there were no issues. He responded by saying I would have to wait for a while. There were no other customers at the facility. I told him that we would wait in the car until we got the email confirmation that everything was clear. He said okay. He could use some customer service training courses.We will not use this location again.Antonio P.
The truck was filthy inside and outside. The interior had food wrappers and water bottles throughout and smelled like a trash can. I requested a substitute truck and the attendant said it was the only one. I've rented many trucks from Uhaul over the past 40 years and undoubtedly, this was my worst experience. The good news, I only drove the truck 8.7 miles.J DAVID K.
Experience with uhaul was amazing this weekendJEREMY G.
Josie was super nice, professional, accommodating, and helpful!Brian A.
El cliente no dejó un comentario.Brian D.
Ordered blankets and they didn't have any. Other than that all was good.Barbara P.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.Jim T.
Inside of van was very dirty. Had not been cleaned since prior use.Deonne S.
Van was very disguisedly DIRTY!!!!!Thom F.
El cliente no dejó un comentario.Vandi M.
Perhaps counsel the employee that he doesn't need to block the door with his body to prevent an un-masked customer from entering. I had a mask in my hand and entered, then put it on once inside. I do this because if I enter a business and the employee(s) are not masked, I don't put one on. So, aside from being petrified, he was professional.Joseph L.
El cliente no dejó un comentario.Susan O.
The same gentleman that helped me at the counter and check out and return was extremely knowledgeable and polite.Ted D.
All GoodChris M.
The customer service person on duty the day I picked up the truck had an attitude. I was angry when I left and will not use that location againJeffrey F.
El cliente no dejó un comentario.Robert R.
Keep doing what you're doing. Pleasant experience. Took maybe 10 minutes and i was on my way. DBDennis B.
None, customer service is excellent and that is why I always choose this location.Tom K.
Person who serviced me was greatLarry S.
Easy pickup without a wait and easy drop off.Shawn M.
El cliente no dejó un comentario.JAMES B.
The trailers lights did not work. I told the POC at the site. She didn't seem to concerned about it. Offered to get me another one but there wasn't one on siteKinsley P.
The employees were very professional and helpful.sedrick B.
El cliente no dejó un comentario.rochelle B.
Location was very convenient. Josie was friendly and wonderful to work with for a quick rental. Will definitely visit again in the future.Questen M.
Customer service was fantastic. Thank you for everythingEdward H.
Jesse and Josie were great to work with. I will be back again somedayFrank S.
The interior of the cab was a little dirty and could have definitely been cleaned but I barely used it and definitely didn't track dirt into it but I wasn't going to pay 25 dollars for it to be cleaned when that's how it already was. I also had to park on quite a hill when I returned it and I'm pretty sure the e-brake was not 100%.Joseph B.
We agreed 137$ charged me 367 $ more what does scam means ?Farid I.
everything went very smooth when I arrived to pick up the van.Michael B.
El cliente no dejó un comentario.Ramesh T.
Practices strict social distancing with customers.RON M.
Have a dumpster available for customers to dispose of trashCHI U.
El cliente no dejó un comentario.RONALD H.
El cliente no dejó un comentario.Andrew M.
Great customer service!Sylvia K.