Customer Reviews for Olayas Motorsports
(U-Haul Neighborhood Dealer)

204 reviews

1501 N Main St   Layton, UT 84041

(385) 245-2653

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(385) 245-2653

1501 N Main St
Layton, UT 84041

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–3 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Just keep doing what you are doing.

Sam Kotlewski 
Rating:
5.0

It was quick and prompt.

ruth vargas 
Rating:
5.0

Customer did not leave a comment.

chheng pech 
Rating:
5.0

Customer did not leave a comment.

Colten Gittins 
Rating:
5.0

Customer did not leave a comment.

Thomas Pryor 
Rating:
2.0

I picked this location to drop the truck off. because it was close to my family. They were closed but I did feel uncomfortable dropping it off. The video I watched for after hours drop off instructed not to park in driveway but there was nowhere else except near all the junk cars in the lot. I could only tell that it was a UHaul location because of the Dropbox. No other UHaul vehicles were there. Only junk cars in the front. I followed all instructions on the app for dropping off the vehicle. That was very user friendly convenient. Everything went well except the drop off location.

Larry Andrews 
Rating:
1.0

No parking spots available and U-Haul nightmare to work with

Nathan Hale 
Rating:
2.0

Very poor customer service

anjanette spears 
Rating:
5.0

The lady said everything was acceptable and truck was clean no extra charge was applied

Shirley Cassell 
Rating:
2.0

We waited a half an hour before we were helped and were the only ones in the shop. When we brought the truck back it took 20 min to just get our receipt. While the employees were nice, it was far too slow. Would not rent from here again.

Ashlee Bejarano 
Rating:
4.0

Was helpful in resolving wrong odometer reading.

JOHN COOK 
Rating:
4.0

Very kind and helpful.

Craig Stevens 
Rating:
2.0

Customer did not leave a comment.

Shaoyan Cheng 
Rating:
1.0

I was under time constraints and the person checking the trailer in did not make it an easy drop off. I was forced to back the trailer in to a tight spot that I really didn't have time to deal with. Next time I'll use the dropoff point down the street.

brandon smith 
Rating:
4.0

Customer did not leave a comment.

MATTHEW KRALL 
Rating:
5.0

Customer did not leave a comment.

BELINDA JHUFF 
Rating:
3.0

The trucks tried was all but bald on the inside given a tired that could have blown. Wish they would have seen that before giving me a truck like that. But I could have looked too. Just a scary situation.

Camary Newman 
Rating:
3.0

Customer did not leave a comment.

Mark Sorensen 
Rating:
5.0

Excellent drop-off location and person, really nice and welcoming.

Amy Gomes 
Rating:
1.0

Not try and scam people out of money and give the refunds back in a timely manner. Not leaving your customers stranded. I will not recommend this company to anyone .

sacha almeida 
Rating:
1.0

Customer did not leave a comment.

Jace Hodgson 
Rating:
3.0

Customer did not leave a comment.

Alex Watt 
Rating:
1.0

This was the most unfriendly U-haul place I have ever been to. Would never recommend in a million years.

Vu Tran 
Rating:
4.0

Olayas was very good. We got notice a few days prior to pickup that our reservation was cancelled 20 minutes from our house. The reservation was automatically booked to here...which was an hour drive each way. Not olayas fault but frustrating nonetheless

Mason Ward 
Rating:
5.0

Nothing…Pepe was the best! He oriented us around the trailer, gave us driving tips and inspected the trailer thoroughly. Our moving experience was event-free and enjoyable. Thank you !!

Jerry Kerns 
Rating:
5.0

Absolutely nothing to improve. Customer service is amazing and I will absolutely use them again.

Sara Dickemore 
Rating:
3.0

Fix the U-Haul app.

Stephen Bailing 
Rating:
3.0

Brakes were sticking all the time would not release

jerry adamson 
Rating:
5.0

Fantastic experience! Will definitely rent here again.

Dan Harvey 
Rating:
2.0

Couldn't split the cost on to 2 credit cards. Had to bring me my dolly that I rented cause he forgot to put it in the truck before leaving

drew schmidt 
Rating:
3.0

Customer did not leave a comment.

Marie Enodien 
Rating:
5.0

They are fabulous here.

DESIREE AWAD 
Rating:
5.0

Customer did not leave a comment.

JESSICA EVANS 
Rating:
5.0

Customer did not leave a comment.

sergio padilla 
Rating:
5.0

Super friendly and very helpful

Trevor vonNiederhausern 
Rating:
5.0

Customer did not leave a comment.

Rylie Devitt 
Rating:
5.0

Customer did not leave a comment.

farzin davabi 
Rating:
5.0

Customer did not leave a comment.

Bonny Messinger 
Rating:
5.0

Customer did not leave a comment.

michael zimenick 
Rating:
5.0

Very flexible and so friendly

regan mott 
Rating:
4.0

The owner was very nice and helpful! The place was a little difficult to get into but wasn't prohibitive. He gave me a larger truck than I requested due to no inventory of the one I wanted but was still charged for the smaller truck.

Merrilyn M Hilton 
Rating:
5.0

Customer did not leave a comment.

Russell Shinrock 
Rating:
5.0

Customer did not leave a comment.

adam speth 
Rating:
3.0

Customer did not leave a comment.

Danny Blair 
Rating:
5.0

Customer did not leave a comment.

john pierson 
Rating:
5.0

Customer did not leave a comment.

Karen Petersen 
Rating:
4.0

Customer did not leave a comment.

Alan Richardson 
Rating:
3.0

Difficult to find but convenient

Eric Zellner 
Rating:
5.0

Customer did not leave a comment.

Elden Sevy 
Rating:
5.0

Pepe was amazing and made sure everything was perfect and ready to go.

Aaron Conlin 
Rating:
5.0

Customer did not leave a comment.

Amy herrera 
Rating:
2.0

Business was over 30 minutes late opening and delayed me picking up rental truck from the time I had scheduled the previous day with the business.

brad larsen 
Rating:
5.0

Customer did not leave a comment.

Chase Darlington 
Rating:
4.0

Customer did not leave a comment.

Myrle Higgins 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN JARQUIN 
Rating:
3.0

Customer did not leave a comment.

Sheryl Bangerter 
Rating:
5.0

I moved to the other side of the country and couldn’t be happier. The truck did great and I was able to arrive safely without any issues with the equipment. I highly recommend getting movers to help and it was awesome being able to work with U haul and local moving companies.

Sarah Moon 
Rating:
4.0

Customer did not leave a comment.

Terrell Atwood 
Rating:
2.0

Trailer towed terribly... swayed side to side for 1500 miles and wore out my back tires. Never again and will spread the word on that!

Jerry Sawyer 
Rating:
5.0

I think it was fast and convenient, it was everything I needed.

Nancy King 
Rating:
5.0

Customer did not leave a comment.

Stuart Dickson 
Rating:
5.0

Customer did not leave a comment.

enrique soto 
Rating:
5.0

Customer did not leave a comment.

Brady Draper 
Rating:
3.0

When I picked up the truck, it was missing the furniture dolly that I ordered. The auto repair shop was closed. I had to add miles to my bill by driving to the uhaul center in Clearfield and pick up a furniture dolly.

Malachi Kaplan 
Rating:
5.0

Customer did not leave a comment.

JoLene Bitton 
Rating:
5.0

I had a great experience here, I recently rented a budget truck which was a nightmare! Thank you for having well maintained great equipment.

troy thuet 
Rating:
1.0

Lied to me about the price. Ended up being charged $32 extra dollars on top of the original price! Never using Uhaul again.

landon carter 
Rating:
3.0

Very picky about gas level. Says it’s “the systems” fault. Overall U-Haul did a poor job about mileage. Only gave me enough miles to drive from the pick up location to the drop off location. I felt knit picked. I finally told the drop off location attendant “whatever you go to do,” I just want to go. This has been a bad experience with U-Haul. When I moved from Vegas to Salt Lake City 3 months ago, I used Budget truck. No knit picking. A very pleasant experience with Budget.

Eric Farnsworth 
Rating:
1.0

I waited nearly an hour due to the U-Haul system being messed up. Owner was on the phone with support, asked for my drivers license number 4 times, my credit card info (which I already entered when I reserved the trailer) 2-3 times. A total waste of time. Ladies also started smoking inside the office area where I was, which is quite against the law. I should have just rented a trailer from Home Depot instead.

Alex Lewis 
Rating:
5.0

Customer did not leave a comment.

Michael shaw 
Rating:
5.0

Pepe was great, got my truck ready and even help adjust the bill since I returned it earlier than expected. Great service!

Alejandro Bayardo 
Rating:
5.0

Customer did not leave a comment.

Harvey Siaotong 
Rating:
5.0

Customer did not leave a comment.

Russell Nielsen 
Rating:
4.0

This was a great place to rent a U-Haul, and if I ever need a local area again to rent a U-Haul, I would definitely rent from here again!

Shae Hansen 
Rating:
5.0

Great customer service.

shaine mabey 
Rating:
5.0

Fantastic experience.

Carlyle Rogers 
Rating:
3.0

He was slow and thorough on the check-in. He did his job recording the damage done by someone else.

Sean Zortman 
Rating:
5.0

I’m so glad i found this location. The one at 1596 N Hill Field Rd, Layton, UT 84041 is closer and was supposed to be open. But the place was dark and locked up at 1000 am on Friday?? This place was great! Very personable owner with excellent customer service. Even though it was further, I will use this location from now on!

Andrew Healy 
Rating:
5.0

Great customer service!!! The best service I have had in a long time!!

martin herrera 
Rating:
5.0

Customer did not leave a comment.

Eric Wendt 
Rating:
5.0

Customer did not leave a comment.

austin roberts 
Rating:
4.0

Customer did not leave a comment.

NICK TINNIN 
Rating:
3.0

It was a surprise since we had others closer to us.

nicholette breyer 
Rating:
5.0

No improvements needed

Bill Knight 
Rating:
3.0

Customer did not leave a comment.

brittany garcia 
Rating:
4.0

Customer did not leave a comment.

jeffrey benson 
Rating:
1.0

I would tell everyone I knew that if the goal is to be treated like crap, then this is the best place to go. If you want better service, then go practically anywhere else. I got a trailer that had obviously been used by the guy that runs the shop. There were scratches on the trailer that I had to take pictures of and report to uhaul before I even left. The trailer had not been cleaned out. When I returned it, he wasn't willing to even try to help me get it off my car. Instead he stood there and waited until I had it off my car myself and almost in the street because I couldn't get it over the curb. He was willing to let it be in the street where it could get hit if a car came around the corner. And this was all before my trailer was checked in. Please revoke him from renting trailers. If he treated me like this, I am positive he has done it to others.

ELIZABETH THOMASON 
Rating:
5.0

Customer did not leave a comment.

Jiovanno Chavez 
Rating:
5.0

the worker was very nice and helped out a lot.

Luke Winger 
Rating:
5.0

Customer did not leave a comment.

george sumsion 
Rating:
1.0

This uhaul dealer tried multiple times to charge us over double for the rental. I had to call uhaul help line and the rep walked him through how to do it right and even then he kept trying to charge us over 600 for a $280 rental. He then never said a word about severe damage to the roof which was allowing water into the cargo hold. All of our stuff got wet and ruined including about $2000 worth of mechanics power tools.

Joshua Lynch 
Rating:
4.0

Customer did not leave a comment.

Richard Baird 
Rating:
3.0

when i made my reservation, i chose one location and they told me that i would get military discount. a day before i was to pick up the trailer, i received a call that my trailer would not be available at the requested location and that i would need to pick up at a different location. When i arrived at the alternate location, i was told that i would not be given military discount.

cresencio rivera 
Rating:
3.0

Customer did not leave a comment.

MARCELO GONZALEZ 
Rating:
1.0

I did not receive the dollies or blankets that i requested. When I called they said I didn’t check them out and it wasn’t in my contract. When I dropped off they asked me where they were because it showed that I checked them out. I paid for something and never received it. Customer service was rude and told me they would call back with a solution and didn’t.

Kim Grover 
Rating:
2.0

Owner was very reluctant to help

Luis Calderon 
Rating:
5.0

Customer did not leave a comment.

John Dadisman 
Rating:
1.0

Filthy inside and outside. Dirt and all over the inside of the U-Haul. The U-Haul has multiple issues while driving it. Will not be using U-Haul again.

TAYLOR HOLDORF 
Rating:
5.0

Customer did not leave a comment.

blaine edwards 
Rating:
5.0

Pepe was very helpful and friendly. Would definitely recommend this location

MATHEW COX 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top