Absolutely fantastic
Sarah M
Customer Reviews for Okeechobee Store-N-Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented my storage unit for 8yrs. The staff in the office are absolutely wonderful people!!
DAWN L | Overall ExperienceExcellent customer service and quick getting me in and out. I see no need for improvement.
Sandy CGreat place. Staff is amazing and very helpful. Thanks for a perfect experience.
Jayson SWe’ve rented a few times. Customer service is awesome. Office is always clean and we are in and out quickly. Thank you!!
Charlie MThe people at this location are excellent with their service, help, equipment and attitudes!
lynda rOn the invoice email you need to write the return time We had a much older vehicle that had its check engine light on the whole time
Jason EYour associate was very competent, polite, and friendly. I'm glad they changed from Penske to U-Haul for many reasons. The 24 foot truck was clean and ran well.
John DClean all the outside glass and make sure the tires are inflated to the U-Haul recommended pressure. All 4 tires were under pressure and needed attention. The trucks computer indicated that the tires were low when I picked it up and the tires require 80 PSI. I had a tire gauge that would measure that high and a compressor that would provide a 100 PSI so I was able to inflate the tires to the proper PSI. The customer SHOULD NOT HAVE TO PROVIDE MANNENTANCE! The truck also did not have cruse control!
Jim LFriendly and helpful staff. Thank you!
Bill WAdd a small parking lot to leave personal vehicle in while utilizing U-Haul equipment!
Michael BCourteous Employees!! Great vendor to use for your U-Haul needs
Charlie MExpedite credit card "hold" refunds
GERARD SVery friendly and easy to work with. Big smiles by all!
Janie B | Overall ExperienceNothing experience was fast and went without any problems - will use again
Richard RMy 3rd time using their storage facility. Each time had no problems. I will and have recommended to friends and family.
bonni B | Overall ExperienceI had great customer service and they were extremely helpful to make us get the best choice for our needs. I highly recommend them.
Dennis LVery friendly and helpful in finding the truck I needed
Joseph WEverything was great 👍
Susan TThey have the absolute best and I mean best customer service, family orientated people. So friendly. Place is really up kept and the uhual always is clean and smells so fresh !!
Robert WEVERYTHING
Austin WFacility was being remodeled
Charles HVery nice people
Paul ( | Overall ExperienceAmazing ofc staff. I had a very short notice situation and Jenny went above and beyond to get things going for me. She got me into a truck right away and even contacted her manager to help me get in my unit on a holiday weekend! Facilities match the staff!
Christina F | Overall ExperienceStaff was really great!! Very polite and helpful!! The auto-pay system was very helpful!! 1-5 score-5plus 👍
Amelia M | Overall ExperienceVery nice family business. Friendly and knowledgeable. You can’t go wrong here.
Paul SThey were great!
Kathleen PCustomer service at this location is excellent. I would do business here again. Great overall experience.
Richard lEverything was great. Don't change a thing.
mariam dVery nice people great location and convenient all hour of the night. A little high on the prices but works with you.
Amanda S | Overall ExperienceExcellent facility. Highly recommended for all your storage needs.
Bonnie C | Overall ExperienceHave always used them and if need to use again I surely will
JACKIE J | Overall ExperienceGood facility. Only wish they would have provided carts. I had to bring my own. Otherwise I would highly recommend.
SALVATORE V | Overall ExperienceVery accommodating and friendly.
Jayson S | Overall ExperienceSmooth hauling
Billy WThings were stolen out of the storage. Someone with a master key broke in and stole some of our belongings. No other person has a key to the storage, accept a person with a master key. We had to buy a lock directly from the storage facility. We were not able to use our own,
VENUS B | Overall ExperienceThe best storage in Okeechobee. 24 hour access. 5 stars
BOBBY V | Overall ExperienceGreat experience no issues whatsoever
Russell D | Overall ExperienceWe reserved the truck and car hauler a month in advance, it said they would be at the same location. When we picked up the truck we were told that the car hauler was at a different location 45 miles away. The associates said they would give us an extra 75 miles. That did not cover the trip from one location to the other and back. It would have been nice to have them both in one location.
Crystal GReturn transaction was easy like a hot knife through butter.
Anson AAwesome service..quick and easy..in and out!!! And the prices are so affordable. Very nice and friendly staff.Thank you🙂
Sandy CSafe & secure & convenient place to store your belongings gated entry & property has surveillance cameras!! Also reasonably priced compared to near by places!! Highly recommend
Melinda B | Overall ExperienceGreat place to store my business equipment and supplies in an air conditioned space. Easy in and out access.
Gail M | Overall ExperienceGreat service and great people. Would definitely recommend to anyone.
Matthew SI would use them again.
Chad B | Overall ExperienceHave a owner’s manual for equipment to be driven. I had to go over a major mountain pass in Tennessee and lucky for myself and uhaul’s equipment, I’m a tractor trailer driver and have a class A cdl so I know what I’m doing
Barry VGreat group of people
Greg VThis drop off location was closed. They didn't receive in our unit on the day it was returned and in doing so cost us extra time. We had to contact customer service with time stamped, dated pictures to get a refund, which was a major inconvenience. The hold time, and the fact that it took well over an hour on the phone with transfers to get this completed was very annoying.
Dawn HVery good
Ricky T | Overall ExperienceIt was perfect for me. Had not one single problem or issue. Would definitely recommend. If I need I will use them again for sure.
Richard L | Overall ExperienceDo a walk around with the customer explaining the vehicle. Be better prepared for the customer and help reduce their already above normal stress level.
KEVIN MVery nice people. Will go out of their way to help you!!!
DAVID Heverything was good
CARL WWe are satisfied with the storage unit. Reasonably priced for the unit sizes. This was our second time using Store n Lock, and will use them again in the future if we need to. Highly recommend!
Ciara S | Overall ExperienceGreat to work with!! Thank you!!
Jary WGreat and prompt service
DONALD FGood group of Managent
Duwayne B | Overall ExperienceThank you for providing a safe, secure, and environmentally controlled place to store my things the last year and a half!
CHERYL A | Overall ExperienceGreat people that helped us!
Jeremy C | Overall ExperienceGreat storage unit. Would’ve liked to keep it forever. But needed to get stuff moved. Thank You for the use of unit 184.
ROBIN S | Overall ExperienceQuite simply the best around I will always use them and I will recommend them to anyone
Randy H | Overall ExperienceThe only issue we had was getting the door to stay up. Other than that, it was great. Thank you.
THOMAS A | Overall ExperienceI have dealt with these fine people in the past and still have my boat in storage there, they have always greeted me with a smile and respect and yes of course I'd tell all my friends if you need a place to store anything from boat, RV, or your personal items be sure and stop in talk to them I guarantee they will find the right spot to put your items will it be safe secure and out of the weather
Robert N | Overall ExperienceThe people in charge of the storage unit were professional and very nice to deal. I will definitely rent there again! Thank you!
Linda B | Overall ExperienceThe staff was always willing to help and always friendly! I would definitely use them again!
DAWN D | Overall ExperienceGetting everything set up was quick and easy. Everyone I dealt with was very nice and helped me get what I needed. The storage area was well kept and felt clean and safe. There was a gate key, another key to access inside units, and then a key to the unit lock so was quite secure and I never had an issue. Thank you!
ALISON S | Overall ExperienceVery convenient, and thank you
WALTER C | Overall ExperienceMy unit had a leak that damaged a table leaf from a table my mom passed down to me. Also, I notified the office that the unit's garage door was broken and very difficult to open. The parts were ordered over 6 months ago, never installed. It was very painful to open that door every time I needed something from there.
PATRICIA B | Overall ExperienceVery well pleased. I'll need a storage unit again in few months & I won't contact any other place but Okeechobee store & lock. The staff makes this place better than all the rest. Very professional, super friendly be & just good people. 5 stars or of 5
BOBBY V | Overall ExperienceEveryone was nice and kind to us
BETTY G | Overall ExperienceExcellent customer service Great faciy
JOHN V | Overall ExperienceMy 2nd time using this companies storage facility. Very satisfied!
CHERYL D | Overall ExperienceThe staff made it very easy to work with them. Initial rental and closeout were smooth.
Daniel W | Overall ExperienceBest storage facility I ever used
Ronnie q | Overall ExperienceThanks for everything!
GREGORY R | Overall ExperienceGreat customer service, clean & safe storage facility!
MARK F | Overall ExperienceThe staff is very friendly and the units are easy to get to and clean. The prices are good and I would definitely rent here again.
Karen M | Overall ExperienceI would highly recommend Okeechobee Store-n-lock to everyone needing extra storage. I never had a single complaint about anything. The staff bend over backwards to help. Thank you Mike Bell
MICHAEL B | Overall ExperienceGreat place and secure environment
Lisa D | Overall Experience