Customer Reviews for OK Lumber
(U-Haul Neighborhood Dealer)

77 reviews

201 W Main St   Italy, TX 76651

(972) 483-1878

Office Hours

  • Mon-Fri: 7:30 am–6 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 483-1878

201 W Main St
Italy, TX 76651

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–6 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Alfredo Orozco 
Rating:
5.0

Everything worked as should. Employees v helpful

MICHAEL KLEIN 
Rating:
5.0

Wonderful customer service!!

Sophia muhammad 
Rating:
5.0

I am a long time customer. The only suggestion I can make is for locations to have more inventory on hand. I needed a 6X12 open trailer and there was none available in my area. I had to drive 100 miles round trip for the trailer I used on 12/29. That’s a lot of time and gas. Other than that, everything else was excellent! I love UHaul.

Allan Ames 
Rating:
5.0

You done such a wonderful job in assisting me if I said any more it would certainly be over rated thanks a million 👍

Glendale johnson 
Rating:
4.0

Customer did not leave a comment.

Mary Anne Barnett 
Rating:
5.0

Customer did not leave a comment.

Jeffrey and Laur Haby and Rushing 
Rating:
5.0

Customer did not leave a comment.

Sally Blades 
Rating:
5.0

You guys were great!!Thank you!

Timothy Thomas 
Rating:
5.0

Customer did not leave a comment.

Monty Dussey 
Rating:
5.0

Customer did not leave a comment.

Dena Windom 
Rating:
5.0

This truck was a bit too old. Even though pretty well maintained, it felt a bit overtaxed for the highway s0peeds.

ERWIN BABB 
Rating:
4.0

A backup camera on the truck would have been nice and a cruise control

gist jentho 
Rating:
5.0

Great folks as always

micheal kirby 
Rating:
5.0

Customer did not leave a comment.

Tameria Stanart 
Rating:
5.0

Customer did not leave a comment.

Ethan Gumpert 
Rating:
1.0

I will never rent from U-haul again

Logan Moore 
Rating:
5.0

Customer did not leave a comment.

Scott Emond 
Rating:
2.0

Customer did not leave a comment.

Misty Berardi 
Rating:
5.0

Awesome people working at OK Lumberyard

Kevin muller 
Rating:
2.0

Customer did not leave a comment.

BeglarFrank Merlich 
Rating:
4.0

Uhaul owes me money for my movers that i paid and had NO TRUCK FOR THEM TO PUT MY STUFF IN.

JENNIFER LACOUR 
Rating:
5.0

There was nothing that needed to be improved. Everything went smoothly. Great experience!

Lindsey Castillo 
Rating:
5.0

Customer did not leave a comment.

KATHRYN SUZANNE HAIGHT 
Rating:
5.0

I thought they did great. I like doing business with hometown businesses.

ERWIN BABB 
Rating:
5.0

Customer did not leave a comment.

TONI RUSSELL 
Rating:
3.0

They were very helpful.

JOSEPH EDWARDS 
Rating:
5.0

Customer did not leave a comment.

Teresa Ybarra 
Rating:
3.0

Customer did not leave a comment.

Graymond Leblanc 
Rating:
5.0

Customer did not leave a comment.

CHARLES ADAMS 
Rating:
5.0

Customer did not leave a comment.

JAMES DAVIS 
Rating:
4.0

Customer did not leave a comment.

GREGG HILL 
Rating:
5.0

The service and everything was great.!! Thank You..

Joyce Hobbs 
Rating:
5.0

Customer did not leave a comment.

Scott Hentges 
Rating:
5.0

Customer did not leave a comment.

Scott Hentges 
Rating:
3.0

Customer did not leave a comment.

Robert Sanchez 
Rating:
5.0

The tow light was on on the truck 26 foot that we rented my husband asked the employee if it was safe to drive it like that he said I guess so I don’t know did not contact U-Haul to find out for us

kelly clementas 
Rating:
5.0

Ok

NELL CANTU 
Rating:
5.0

Customer did not leave a comment.

karen wildes 
Rating:
5.0

Customer did not leave a comment.

TIM OLDFIELD 
Rating:
5.0

Nothing

Genaro Duron 
Rating:
3.0

Customer did not leave a comment.

Jordan Bennett 
Rating:
5.0

The best experience I have ever had with uhaul

brian mathiowetz 
Rating:
2.0

Wasnt sure where to park so I just parked it where I thought

Chantelle Harkcom 
Rating:
5.0

Ok lumber is a great place... The staff are wonderful and Ken the owner is wonderful as well.

marcy warren 
Rating:
5.0

Customer did not leave a comment.

kelley wilsford 
Rating:
3.0

Make sure the rented dolly is in truck.

Donna Hixson 
Rating:
1.0

Lady that helped us was very slow and not well versed. We spent an hour waiting. Then she did not load order properly and at return we could not use app, had to call UHAUL line to correct her error. I had booked in advance so crazy to wait an hour! In the end, the 3 blankets we paid for were never in the uhaul and no credit received yet

rebecca galuppo 
Rating:
5.0

Customer did not leave a comment.

Bilray Sewell 
Rating:
5.0

Customer did not leave a comment.

Pedro Guzman 
Rating:
5.0

Everything was wonderful. Organized, knowledgeable people. Clean environment and truck. Ease of use, request for vehicle and turn in of vehicle.

will lyons 
Rating:
5.0

Top Notch Personal

Chris Mathis 
Rating:
3.0

Customer did not leave a comment.

Jonathan Anthony 
Rating:
5.0

Have renter take pictures of equipment before and after use that way there is no accusation of damage that goes for the renter also I was tod that I did damage to the side wall there was a gap from front to back about 2inches wide on the fender well on the driver sid it was a perfect gap . You fell like they were looking for an excuse to charge you more

daniel devora 
Rating:
1.0

Very rude to my elderly mother made her sweep out a 26 ft truck while the one with a ponytail to his waist kept being rude don't think uhaul was meant for a location to be run like this please help take out the public garbage

Kevin Foster 
Rating:
5.0

Have destination location if equipment available before leaving the pick up location for one way trips.

Joshua Kempe 
Rating:
5.0

Customer did not leave a comment.

CLIFF YEARY 
Rating:
5.0

Customer did not leave a comment.

Orlando Walker 
Rating:
3.0

Customer did not leave a comment.

ORLANDO WALKER 
Rating:
4.0

Customer did not leave a comment.

marvin moore 
Rating:
5.0

Staff very helpful.

Sam Salvato 
Rating:
3.0

quicker checkout, but glad to have an option near I-35 heading south

Andrea Burke 
Rating:
3.0

Make sure the truck has gas in it cause the truck I got was empty I had to put gas in it to get to my destination and they said they couldn't do nothing about it

jermaine jackson 
Rating:
3.0

Customer did not leave a comment.

David Wright 
Rating:
5.0

Customer did not leave a comment.

Brian Allen 
Rating:
5.0

Customer did not leave a comment.

BOBBY CAMPBELL 
Rating:
5.0

Jason has great customer service skills!

Dana Williams 
Rating:
5.0

Great people easy access

Marvin Black 
Rating:
5.0

Customer did not leave a comment.

JERRY Bradshaw 
Rating:
4.0

Customer did not leave a comment.

shawn holden 
Rating:
5.0

Amazing

Louis Valdez 
Rating:
3.0

Customer did not leave a comment.

Chris Perkins 
Rating:
5.0

Drop off from the get go was nuts. Online reservations kept changing location. I needed

karen milner 
Rating:
5.0

EXCELLENT SERVICE AND EXPERIENCE

MARCY WARREN 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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