Comentarios de los clientes para O'Hanlon's Service & Repair

The agent was very friendly and social. She helped us hitch the tow dolly and made sure it was attached properly. Unfortunately, she wasn't very knowledgeable about the return procedure. She told me I could call a hotline number and return the dolly 24-7. I only needed it for Saturday. When I examined the paperwork and called the hotline, I saw that I had to also pay for Sunday and Monday and couldn't drop the dolly off until Monday. That was a bit of a hassle, because I was borrowing someone else's truck to tow my car. I had to find a second person to return it for me. Nit to mention, it cost me about 40% more.

The inside of trailer was empty, but still quite dirty. Personnel were not competent.

Management needs to bring some of these trucks to NOVA.

Nothing. Casey was very helpful explaining the hookup and things to look of for when unhooking the trailer.

Not a thing....

The trailer had a wiring issue that later melted the truck harness and took 3 hours roadside to get fixed. Then it leaked driving thru the rain and soaked the entire contents of the trailer including electronic equipment.

Very helpful and accommodating. Cargo van was spotless and I received a quick review of its features. Will gladly rent again from this good business!

My online rental was for 8 am but I wasn't allowed to pick it up until 9 am. It was frustrating to have to waste my time. Otherwise it was a good experience.

Owner did everything he could to make rental experience great.

Convenient location with big lot.

The gentleman running the location was very friendly and helpful.

The truck that was rented to us had been patched on the ceiling with a new piece of metal and caulking. It was raining when we moved and the inside got all wet making our belongings all wet. Other than that customer service was great.

Super friendly and easy to pick up and drop off truck.

My main issue is the corporate U-Haul policies. Advertising 19.95 on the side of a truck/van and then crushing the soul of the average consumer with mileage charges is hard to recommend. It's a bit of a bait and switch. Perhaps it encourages very local usage, but I didn't have to go that far and the price with gas was nearly 80 for a few hours. I would suggest updating this practice or cutting the mileage charges down.

Everything went well!

why is it one way rentals have 90 miles included in the rate, and round trip all mileage is billed to the customer? it cost over $300 dollars for one day. i have a one way rental scheduled and the truck for 7 days coming up. it will only bill out at $540. it is also a larger truck on the one way.

Fuel level was off, low tire light was on, back of truck wasn't inspected to be clean and empty, transmission slammed into gear.

I've dropped off here before and found the process simple. They have lockboxes for picking up and a dropbox for returning trucks. They also process the trucks regularly on busy weekends so you know that your return has been taken care of.

None

Great service

Great customer service! Very personable!

I do not see a need for improvements. Excellent service, the right equipment.

Easy to work with. Appreciate their help. Would rent from them again.

This is not the first time I have rented a uhaul from O'Hanlon's. The experience has always been great.

Went in for a pre-tow hitch inspection and returned the trailer to this location. Excellent friendly and efficient service.

Nothing everything was fine. Very helpful and polite.

Mr. O'Hanlon is a pleasure to rent from. The process couldn't be any simpler. Thank you!

The mgr was FANTASTIC!!! He assisted us even with loading the car. My wife and I were on vacation when our clutch went out. Without his help we still be on the side of the road!!

Owner was super helpful and friendly. I'd definitely recommend renting a moving truck from this location.

Fast and Freud my service.

Very helpful with the onsite booking and very helpful with the trailer hook-up. Much appreciated!

There is no issue with this location itself. My overall experience was atrocious! My truck was no where near me, I needed to drive an hour to get there. When I got there after all that uhaul booked the wrong truck after switching it and I could not even check in. This led to us rushing around trying to figure it out, I tripped in the lot on loose gravel and smashed my cell phone I was trying to check in with. Thank god the owner in Waynesboro showed up and manually checked us in. When returning we could not get the self check in to work at all either. My overall experience was aweful and I will pay more for an actual moving company as you all made me move stressful and hectic!

Excellent customer service and overall great experience!

Mr. O'Hanlon went out of his way to work things out for me during the rental. It was a great experience and I would definitely recommend him.

I was sent to three different locations, including one 40 miles away on the day of my rental. I was very disappointed with trying to rental a simple 5'x8' trailer.

Uhaul system was down so we had to pay in cash, requiring us to go locate an ATM and return to pay cash. The gentleman who took care of us was great.

Good drop off spot for off hours on weekend

Everything went smoothly and when I needed assistance he was very helpful!!

This is a great location, and the owner is a nice guy, knowledgeable about the equipment. (He reeled off the interior dimensions of the truck I rented from memory. Highly recommended.

Interior of truck had leftover food and bottle caps in it along with ashes in ashtray. In these times that concerned me.

The people at the return location were amazingly helpful and helped me out a ton! Will be getting another U-Haul at the end of the month and will make sure this is my location of choice

Excellent Customer service

I was a little annoyed that I could not do a one way rental and drop the uhaul van off in Charlottesville, VA. I had to drive it back to Waynesboro, VA which made me lose about an hour and a half. Especially when the van literally had stickers that said “one way” and “ in-town” rentals...

Nothing. Service was prompt, professional, and personable

Excellent service. Educated me to make sure all my safety lights operable. Superb representation location of UHAUL for the region.

Strongly recommend a U-Haul have an attendant at the location.That would minimize additional rentals fees being applied due to no attendance at the location

Great experience ??

The online pickup didn't work. The employee had to check me in, instead. He said the photo of the back of my drivers license didn't upload and I didn't receive notification of that. Also, the key drop off was not big enough for the key and I couldn't contact anyone. The voice mail boxes for the two numbers listed were full. I ended up locking the keys in the truck.