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Lysanne T.
Customer Reviews for O'Hanlon's Service & Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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-Renter put insurance on the contract without my consent -renter lied about the state of the lights. Left side did not work -trailer shook violently at 50mph
William M.Friendly and helpful owners.
Richard S.Truck was a rough ride. Tires may not be set straight in back.
LORIBETH E.Gracias
DEAN BRADLEY H.Rachael was very professional, friendly and helpful.
RUTHE S.Everything was great
LYLEANTHONY H.Very nice people
Stanley K.Building was run down and cluttered. Staff was very knowledgeable and competent.
JONATHAN K.A $20 penalty for not owning technology is unfair. Not everyone has, wants to use, or has the ability to invest their money in a smart phone. A smart phone should not be a requirement to use your service at the same rate. It simply is adding punishment to those that are not as well off.
Joe C.Customer service was excellent..
MICHAELLOUIS R.Do not change the pick-up location. i was emailed my preferred pick up location and the day before my pick up I was notified that the location was now 50 minutes south of were I needed to be. I ended up at this location with a truck size bigger than needed but no additional cost
KEVIN T.The UHAUL app sucks and needs to be updated. The return process didn't work on the phone and we spent an hour trying to figure out how to return it, waiting for a rep. We eventually did it on the web browser, but that doesn't mean you shouldn't fix the app!
Abigail D.¡Gracias!
ROBERTH B.The online app will only let you modify a reservation if you create an account. I had to call U-Haul to change my pickup location. Excellent service when I called, though.
GEORG B.As expected
KEVINDUNLAP M.Return by phone did not allow us to correct the error and we are still being billed for equipment that wasn't available
STANLEY K.Did not like the early pick up online process
Roger R.Keep doing your great work.
YUNGE Z.Easy pick up and availability. Only trouble with mobile check in process which is not related to the site itself, it's a corporate issue. Glad they had the equipment we were looking for
Thomas P.The were not staffed during posted operating hours. They charged me for furniture pads that were not provided. I spoke with them the following day and they said they would give them to my brother when he arrived but they were not there. We had to spend $100 buying pads to complete our move and never got a refund for the pads.
JAMESJOHN M.Excellent customer service
Raymond S.The two dollys I reserved were not in my truck. There was no one at the location to assist me in getting my dollys. Luckily, there were two appliance dollys (I reserved normal dollys) that the customer service lady on the phone told me to take. If I didn't happen to see those dollys I would've been left without dollys for my move.
Zoe W.I was yelled at by the employee upon my return. One manager explained to me that a drop-off time of 4 was the correct time even though the one on my contract said 3:30 pm. When I returned it at 4 I was belittled by a staff member and charged an extra day of coverage because of it I'm highly unsatisfied and will not be using UHAUL again. Completely unprofessional!
JOSHUAETHAN H.With only 5 days notice, O'Hanlon's worked endlessly to switch my original truck selection to a larger one. They made my moving process so much easier and more enjoyable. They were always friendly and put the customer first! Would recommend them to anyone looking for a U-Haul.
Taylor B.It was unclear where I could park my car while I was using the truck. That information would be helpful to know.
Mary D.The folks at O'Hanlon's are great! Excellent customer service, clean well kept vehicles and lot. They are very responsive, you will understand how what relief that is when you try to call the other guys!!! A+ Rating. I won't go anywhere else!
CHRISTOPHERLEE D.Nothing...great service!
Margaret J.Customer service was quite poor. Truck arrived 1/2 hour later than scheduled pick-up time. When I expressed my dissatisfaction related to the fact that I had hired movers to assist me and scheduled their arrival time for 9:30 and that the truck was not there, she said, "You are lucky we didn't ask you to go get the truck yourself. All of our trucks are for local use only." Had this been made clear to me prior to the pick-up, I would have used a different Uhaul supplier. Website needs to inform potential customers that this location is for local drop-offs in very large font. Very frustrating for me as well as costly! The reason I said "not applicable" is because I live in Roanoke VA.
Margarite M.Both of these U-Haul locations we're very clean both gentleman was very respectful thank you for your service
Luis D.Women was very helpful when she told us our equipment was reported stolen to fix it for us!
ERICAELAINE K.bigger lot
DAVID B.The location we used was exceptional? The folks were nice and informative. Will use them again and recommend them .
EARLYFRANCIS D.The reservation was made with ease and pickup was done easily thanks to Tracy. I would absolutely work with her again with any need of rental that I might have!
RONALDFRANCIS B.Great people to deal with!
Richard F.Great all around experience!
WILLIAMSCOTT B.Easy to work with as far as pick up and return.
REGINALDAVON W.Rep very helpful!
Darren J.Keith runs a great operation. Very friendly and helpful! Will be going here often.
John M.Tracy was extremly friendly
Richard S.Needs a bigger location with the volume of business.
TERRISDELPHIN H.Great service and friendly
JULIECAROL C.There isn't anything to approve. The pickup was easy. Staff was so very friendly and the vehicle was in great condition. Will definitely always rent from here!
MORGANALBERTS S.Great experience. Thanks for a seamless transaction.
Peter S.O'Hanlon's is a great place to go to rent Uhaul equipment! The people are very friendly and personable. The equipment is clean and well-maintained. Couldn't ask for a better experience.
Sara H.Clean unit and friendly service
Robert H. | Overall Experience