Customer Reviews for O'Hanlon's Service & Repair
(U-Haul Neighborhood Dealer)

1,324 comentarios

1218 W Broad St   Waynesboro, VA 22980

(540) 949-4110

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    8 a. m. - 11 a. m.
Horario especial
  • 1/30/2023: 12:00 p. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(540) 949-4110

1218 W Broad St
Waynesboro, VA 22980

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    8 a. m. - 12 p. m.
  • Domingo
    8 a. m. - 11 a. m.
Horario especial
  • 1/30/2023: 12:00 p. m. - 5:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

This is a random little parking lot in the middle of town. Nobody was there when I dropped off the truck, but the key box was easy enough to find on the front of the little building.

Jeanie C. 
Clasificación:
5.0

n/a

ROBERTFLOYD S. 
Clasificación:
5.0

Very friendly and helpful. Thank you for a great experience!

mike H. 
Clasificación:
5.0

Only had one minor issue. The van that I rented had a left front turn signal bulb that was out, and upon returning I couldn't fit the key fob in the return box, got that worked out after calling the owner thought. Very good customer service, and the next time I need a moving truck I will utilize this location again.

MICHAELALAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy M. 
Clasificación:
4.0

The back of the U-Haul was not swept out and clean. The check-in process was a little cumbersome and should not have to continually have to give the same information. Each time I had to sign in, the app was continually trying to push the additional insurance. Once I opt out, it should not continually check that box when going through the app.

Dean J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany B. 
Clasificación:
5.0

GREAT CUSTOMER SERVICE

Lenwood J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDMICHAEL T. 
Clasificación:
3.0

Very small location, only room to park this truck. I wish there was a location in Crozet. Allow for a bit more mileage.

Jesse P. 
Clasificación:
5.0

I have used this location several times and am always impressed with the service.

Nathan P. 
Clasificación:
5.0

Great service and young lady who checked me in and could not have been nicer and more efficient. I think her name was Sabrina.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evgeniya S. 
Clasificación:
2.0

Had an appointment for pick up at 8 am, however, nobody arrived until 15 mins after 8 am. I had a friend bring me and I had church this morning and very limited time. I was not happy that I was quoted $133 for my rental over the phone when I reserved it, pick up was $185!!! I was already in a hurry and running late, bc of agent arriving late so I just signed and left upset about pricing. The agent was very nice but not happy about pricing.

Rachel E. 
Clasificación:
5.0

Super nice and polite. Eager to assist.

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H. 
Clasificación:
5.0

KC is amazing! Very helpful and knowledgeable about the area. I work for the chamber and was also able to provide some resources for uhaul as well. Great business experience. I rented a truck to move a free sofa!

Shasta W. 
Clasificación:
1.0

Read above cause they are the ones who charge me extra even after I called and explained to them what was said

Venus A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lukas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquita C. 
Clasificación:
5.0

The man I met man was really nice and respectful. Most definitely recommend him to people looking for U-Haul needs

Quasean N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kameron G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Nothing I can think of, the agent at this location was very professional and was able to answer all my questions.

Henry S. 
Clasificación:
3.0

No one there, called and they said to just drop it.

Richard L. 
Clasificación:
5.0

Amazing folks working here. Super friendly and accommodating. 10/10 would use them again. 0/10 wanting to move again.

William Y. 
Clasificación:
3.0

Location!

WILLIAMAUSTIN D. 
Clasificación:
4.0

The woman working the desk was very helpful, pleasant and an overall joy.

GREGORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

They did an amazing job, really went above and beyond

Stephen S. 
Clasificación:
3.0

Smaller trucks available

Jennifer C. 
Clasificación:
3.0

Got charged for gas when I left more in the tank then when I picked up. I should be reimbursed for the gas instead they charged me a fuel surcharge! Unacceptable

DAKOTA J. 
Clasificación:
5.0

Excellent experience all the way around.

Ryan O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tevin B. 
Clasificación:
4.0

Someone had an animal in the front seat on the passenger side and animal hair was all over it.

Harry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruchar W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruchar W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ladante W. 
Clasificación:
5.0

Very friendly and helpful lady, fair pricing and convenient location

MARY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

Super fast and super easy. Would rent here again.

Richard B. 
Clasificación:
5.0

Whole transaction went very well. Thanks

KENNETH H. 
Clasificación:
5.0

Location was very helpful and understanding when I had to change truck size at the last minute.

Tracy M. 
Clasificación:
5.0

Everything went great

Edward K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
5.0

Staff Works overtime anytime to make certain that your experience is a good one. The units are clean and maintenance is always ongoing.

RONALD C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keisha W. 
Clasificación:
5.0

Great customer service and well prepared.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
3.0

Larger parking spot options for POV's and lot to maneuver rental vehicles in order to prevent potential accidents.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
3.0

The App process for picking up keys is confusing. Uhaul doesn't work with customers to make the process easier

David F. 
Clasificación:
2.0

This was a pretty awful experience from a pickup and drop off perspective, as well as a technology perspective. I ordered a vehicle to pick up from one location and because that location turned out not to have that type of vehicle - a standard 15 foot truck, nothing deluxe - I was called and diverted to a location 30 minutes away for pickup and drop off. What I was not told, and am pissed about, was that this location has zero on site staff. I arrived for my pickup to a closed building. I had to call the phone number on the window to find out that there was a video for me to watch that would show me how to get my truck. First step in the video was to sign in to my Uhaul account, and the stupid Uhaul website would not let me in. I again had to call the phone number to have that person walk me through the process of getting the code and access to the lockbox with my key, which it turns out was a process not available to me, as I had completed all the online registration steps at time of placing my order and it never set me up to have access to a lockbox, or even mentioned one. If not for a customer service representative, who for the record I had wanted instead of an unstaffed drop off and pickup area, I would not have been able to get my truck. Then upon returning my truck, I was forced to take pictures of the dashboard, cab, storage area, and parking location, so that the next renter would know they're getting a clean truck. Uhaul is flat out lazy. It's atrocious that I have to pay to do the jobs of their staff for them. This is not an enhanced experience, it is a complete nuisance pain in the ass, and I never plan to rent from them again. It may not sound awful to a reader, but when you're trying to move your stuff and you're in a time crunch, delays, website outages, poor communication, and zero interest in customer service can make an already tough day really awful. Thanks for nothing, Uhaul.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
4.0

The customer service was outstanding she was very easy to work with and as our plans changed she accommodated us the best she could. Top notch!! Will always make the extra 45 minute drive to them for my moving needs.

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN V. 
Clasificación:
5.0

Sabrina was amazing! She was friendly, helpful, strong, good-humored lady. Would definitely return if I needed another rental, and would also recommend to others. Great job!

Clifton E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katrina T. 
Clasificación:
5.0

Real nice, super helpful. Got me a truck last minute in an emergency situation. They are great!

Rodney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
5.0

Tracy was extremely friendly and helpful.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan P. 
Clasificación:
5.0

We had a very last minute need to rent a truck. I had called all the rental companies in Charlottesville with no luck. Although I only needed it for several hours, no one wanted to chance us not returning the rental the same night. My daughter's boyfriend had rented a truck from O'Hanlon's last month and suggested I call. We lucked out and promised the truck would be returned that evening after hours. Customer service was outstanding from the phone call to receiving my final receipt. Thank you so much!

Yolanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn M. 
Clasificación:
5.0

Not one thing the staff was awesome!!!!!!!!!!!

John B. 
Clasificación:
4.0

Quick and easy. The attendant got me in and out in no time.

Clint F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P. 
Clasificación:
5.0

Great customer service and they took care of me! Thank you!!!

Rick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marybeth P. 
Clasificación:
5.0

Very nice customer service rep. Surprisingly open on a Sunday morning.

Tom W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

The truck leaked water in the front area, where boxes are loaded. However, in the past, I've used this location many times and have had only great service.

HOLLY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edwin C. 
Clasificación:
5.0

Friendly knowledgeable customer service.

Dana H. 
Clasificación:
5.0

¡Servicio al cliente de excelencia!

BERNITTA J. 
Clasificación:
5.0

Folks at O'Hanlon's were friendly and helpful. Trailer was ready when promised and in great shape.

Joseph V. 
Clasificación:
5.0

Best U-Haul experience I have had. I cannot think of anything that could have been better. It was easy to make the reservation, pick up the van, and return the van. The van ran well and was very clean when I picked it up. Thank you very much for making this easy and pleasant.

Christy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

No changes. All was good.

James H. 
Clasificación:
5.0

Very nice clerk and helpful.

WILLIAM H. 
Clasificación:
5.0

Very friendly and very helpful they'll be my place for the next rental

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
4.0

Everything was great 👍

Keith J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean K. 
Clasificación:
5.0

Thanks for the experience to use your storage facility. I would definitely recommend your place.

Lynn W.  |  Overall Experience 
Clasificación:
5.0

Clean unit and friendly service

Robert H.  |  Overall Experience 
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