Customer Reviews for O'Hanlon's Service and Repair
(U-Haul Neighborhood Dealer)

616 reviews

2225 S Main St   Harrisonburg, VA 22801
(Dukes Plaza)

(540) 209-9398

Location Hours

  • Mon-Sun: 8 am - 4 pm
Special Operating Hours
  • 12/24/2021: 8:00 am - 12:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(540) 209-9398

2225 S Main St
Harrisonburg, VA 22801
(Dukes Plaza)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 4 pm
Special Operating Hours
  • 12/24/2021: 8:00 am - 12:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

Customer did not leave a comment.

LINDA ANN C. 
Rating:
5.0

Customer did not leave a comment.

CECILGARLAND T. 
Rating:
5.0

Customer did not leave a comment.

PAULJASON C. 
Rating:
5.0

Nothing to improve. Red is amazing. I would love to go back to same location when needed.

Srikanth V. 
Rating:
5.0

Customer did not leave a comment.

Noe O. 
Rating:
5.0

Nothing

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Zoyla T. 
Rating:
5.0

Customer did not leave a comment.

BRENDA A. 
Rating:
1.0

The older lady was rude disrespectful. She was bullying the young girl. The straps was cut and we had to come back to change Equipment. The lady from 2670 Main Street name Brittney was great she drown us to the 2223 location she walked us through everything.

HAKESA M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN D. 
Rating:
2.0

They were very abrasive and unfriendly. She told me things that were not true and made it more difficult. The 15' truck we rented had a very dirty windshield. We had to clean it. Just annoying.

Greg C. 
Rating:
5.0

Wonderful, friendly, and expert service from Debra at the uhual rental in Harrisonburg!

JAMIE PETER E. 
Rating:
1.0

You charged me for an extra day just because I turned in the car 40 minutes late. In what world is 40 minutes equals to a day? I will never use U-Haul again.

Lutf S. 
Rating:
5.0

Nothing

CECIL GARLAND T. 
Rating:
5.0

The employee at this location is unfailingly helpful and friendly, and will go out of her way to help you. I will always rent from this location if possible.

JENNIFER SUSAN E. 
Rating:
5.0

Great service at both ends

joseph T. 
Rating:
3.0

Customer did not leave a comment.

EDWIN L. 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl R. 
Rating:
3.0

Customer did not leave a comment.

TAMARA D S. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

AARON T. 
Rating:
5.0

Customer did not leave a comment.

Lisa V. 
Rating:
5.0

equip the trucks with cruise control = driving would be less tiresome and the driver could concentrate on traffic and road conditions

THOMAS B. 
Rating:
5.0

Debra was amazing! Thanks again!

ERIC LEON N. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALAN C. 
Rating:
5.0

Staffer at this location is exceedingly helpful.

JENNIFER SUSAN E. 
Rating:
5.0

Customer did not leave a comment.

Jesse K. 
Rating:
5.0

Customer did not leave a comment.

JEREMY BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
4.0

Improve the uhaul site to be more user friendly for checking out vehicles and returning vehicles.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

RODERIC ALAN L. 
Rating:
5.0

Customer did not leave a comment.

GLENN ALLEN S. 
Rating:
5.0

Simply point out the maximum dimensions in the trailer are affected by the side rails and reinforcement at the corners. Also, furniture pads were not available from U-haul.

DOUGLAS PARKER G. 
Rating:
3.0

Lady who checked me in seemed annoyed and not friendly at all. Not helpful with the questions I asked.

STEPHENCRAIG H. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

The agents at the facility were great! Friendly, helpful and knowledgeable. Only complaint was truck did not have a USB port for my I phone

EDWARD ANTHONY S. 
Rating:
5.0

It's fine

Yonas G. 
Rating:
4.0

Maybe if you are able to park some of the trucks in front of the store then that would be helpful to people who do overnight drop-offs so they won't have to go all the way around the building to return the key

Peter B. 
Rating:
5.0

This location is in a retail strip center so everything gets returned to the rear. Yet there's no doorbell or anything to facilitate your return. You have to drive around the center and go back into the front, then back to the rear again. There should at least be a doorbell or something at the back door with an option not to go back around to the front again.

joseph Q. 
Rating:
3.0

Sunday drop off so no one there to help unhitch trailer. Luckily I could do it myself so no big deal

ALMAHDIABBAS A. 
Rating:
4.0

Customer did not leave a comment.

JUAN MANUEL M. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN COVING D. 
Rating:
5.0

Customer did not leave a comment.

DONNA CHRISTINE C. 
Rating:
5.0

CLEAN, EFFICIENT, AND GOOD COMMUNICATION.

STACEY VAN W. 
Rating:
5.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

Everything was outstanding about this rental. The equipment was excellent and the service was impeccable. It really helped to get our moving experience off to a good start.

JOHN M G. 
Rating:
3.0

It was difficult to locate if you look for the sign for O'Hanlon Service and Report. There is none. There is a U-Haul sign. The drop off location was a parking lot in a shopping center. The key drop-off was at a store front which is barely noticeable. I was looking for the service and repair shop. Confusing.

Patrick S. 
Rating:
1.0

They charged me for gas even though I only went 8 miles round trip and put gas back in it in order to get it to the fill line. I would not recommend using this specific U-Haul service.

TERRY NICHOLAS C. 
Rating:
2.0

I think I was charged for fuel when I brought back at the same amount

George M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
4.0

Customer did not leave a comment.

Leonard F. 
Rating:
5.0

Professional, clean, nice service.

Bret C. 
Rating:
5.0

This location came through after u haul as a ahole failed huge. I was 2 hours into my drive to pick truck up to find out my truck was cancelled due to oeior customer refused to return my truck. U haul assumed i could move whenever they can find a truck on anotuer day. Ummmm NO! IT WAS MoVING DAY AND YALL MADE ME LOSE MY HELP. Then proceeded to send me 3 hours west waaaaaaay out of route to puck a truck up then harassed me on the day i returned to truck to return before my 48 hrs so the next customer was dumped on by yall like i was. Worst service ive ever had. No contact. No email or phone call to inform me my truck was cancelled. Id never recommend your crappy company to anyone that i respect.

JENNIFER LEIGH J. 
Rating:
3.0

Customer service was outstanding.

Marcialynn H. 
Rating:
5.0

Customer did not leave a comment.

PAUL LEROY M. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

DAVID MCKINLY K. 
Rating:
5.0

Customer did not leave a comment.

RONALD JOSE O. 
Rating:
5.0

Customer did not leave a comment.

AGRON E. 
Rating:
5.0

Customer did not leave a comment.

PAUL EDWARD M. 
Rating:
5.0

Excellent service. Very personable and professional.

CHRISTOPHERJACOB H. 
Rating:
5.0

Staff to detach trailers.

KIMBERLYSYKES P. 
Rating:
5.0

This location was very helpful and accommodating. I would definitely rent a truck from here again.

BENJAMINJACOB G. 
Rating:
5.0

The gal who checked me in was very friendly and informative. We appreciated all that she did for us.

GEORGIA A. 
Rating:
5.0

The drop off process was simple. The woman working the counter was very nice.

JOHN KENT L. 
Rating:
3.0

Was closed

MARVINBENJAMIN G. 
Rating:
3.0

No one was there during their stated business hours (2 days in a row). Could not leave a message on their phone. I had rented equipment to return (dolly, etc). I backed the truck against a wall and left the equipment in the truck. Not the most secure.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ELLEN C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA LIEBCH C. 
Rating:
5.0

It was very clean but the truck was out of alignment pulled all over for 900 miles the women at the desk was very nice and helpful

Charles A. 
Rating:
4.0

Customer did not leave a comment.

THEOKLITOS K. 
Rating:
5.0

Customer did not leave a comment.

Todd E. 
Rating:
5.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

very friendly and helpful staff

PHILIP P. 
Rating:
5.0

Debra is great. Easy and efficient local rental.

LISA KRISTIN J. 
Rating:
5.0

Thank you Deborah!!!

Mildred V. 
Rating:
3.0

The area where we parked the vehicle was not very clean. It's in a strip mall so we understand it's not the sole responsibility of Uhaul to maintain the area.

Michael R. 
Rating:
5.0

Very nice hospitality and fast service..truck was clean and new truck and A..C. was a freezer.lived it .will be back ...Ms.Debbie is the nicest person and she gets you in and out.. I'm telling all my friends

JOHN HENRY G. 
Rating:
5.0

Customer did not leave a comment.

HASANAIN TAREQ M. 
Rating:
5.0

Customer did not leave a comment.

Hamid S. 
Rating:
5.0

Customer did not leave a comment.

Courtney W. 
Rating:
5.0

The Uhaul rep is ALWAYS a true professional, efficient, detailed and super person. This is the only location I will rent at!

JOHN F G. 
Rating:
4.0

Customer did not leave a comment.

KEVIN ROBERT J. 
Rating:
1.0

Terrible service period! Actually No service all day long

NATASHA H. 
Rating:
4.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

MIKEL KENT T. 
Rating:
5.0

Only good things here-Debra, the UHaul associate was awesome! She really explained all safety concerns clearly. I appreciate that and employed her information for safe travel and journey. Debra is a Model for the kind of customer service I appreciate. I notice the fairly new tires and that was nice to see and the whole Cargo trailer was in great shape!

Debra B. 
Rating:
5.0

Nothing to improve. I just wanted to say I really enjoyed talking to the woman helping me. She is always so friendly and knowledgeable.

Meshawn M. 
Rating:
1.0

Complete lack of customer service. Once again, I hate returning or renting from non-Uhaul locations. These private party folks have been awful everytime. They have no skin in the game. Thank goodness I could check in my trailer on line.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

The information, customer service and professionalism was excellent. Deborah was very patient and provided me the necessary information I needed, She made sure I got a new truck with a full tank of gas. I would strongly recommend all family and friends do business at the Harrisonburg Uhaul.

ROSE SYLVIA F. 
Rating:
5.0

Customer did not leave a comment.

KIARA ALLURA R. 
Rating:
5.0

The lady who works here is amazing. Very personable and explains every detail of a rental so well.

WILLIAM HENRY G. 
Rating:
5.0

Deborah made the whole rental experience very pleasant. She explained everything in great detail and was a joy to work with.

STEVEN MICHAEL W. 
No reviews have been submitted for this location.

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