Very nice hospitality and fast service..truck was clean and new truck and A..C. was a freezer.lived it .will be back ...Ms.Debbie is the nicest person and she gets you in and out.. I'm telling all my friendsJOHN HENRY G.
Customer Reviews for O'Hanlon's Service and Repair
(Distribuidor de U-Haul del vecindario)
Harrisonburg, VA 22801
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 8 a. m. - 4 p. m.
- Mar. - jue.: 8 a. m. - 12 p. m.
- Vie. - dom.: 8 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.HASANAIN TAREQ M.
El cliente no dejó un comentario.Hamid S.
El cliente no dejó un comentario.Courtney W.
The Uhaul rep is ALWAYS a true professional, efficient, detailed and super person. This is the only location I will rent at!JOHN F G.
El cliente no dejó un comentario.KEVIN ROBERT J.
Terrible service period! Actually No service all day longNATASHA H.
El cliente no dejó un comentario.DANIEL T.
El cliente no dejó un comentario.MIKEL KENT T.
Only good things here-Debra, the UHaul associate was awesome! She really explained all safety concerns clearly. I appreciate that and employed her information for safe travel and journey. Debra is a Model for the kind of customer service I appreciate. I notice the fairly new tires and that was nice to see and the whole Cargo trailer was in great shape!Debra B.
Nothing to improve. I just wanted to say I really enjoyed talking to the woman helping me. She is always so friendly and knowledgeable.Meshawn M.
Complete lack of customer service. Once again, I hate returning or renting from non-Uhaul locations. These private party folks have been awful everytime. They have no skin in the game. Thank goodness I could check in my trailer on line.Todd H.
El cliente no dejó un comentario.JUAN M.
The information, customer service and professionalism was excellent. Deborah was very patient and provided me the necessary information I needed, She made sure I got a new truck with a full tank of gas. I would strongly recommend all family and friends do business at the Harrisonburg Uhaul.ROSE SYLVIA F.
El cliente no dejó un comentario.KIARA ALLURA R.
The lady who works here is amazing. Very personable and explains every detail of a rental so well.WILLIAM HENRY G.
Deborah made the whole rental experience very pleasant. She explained everything in great detail and was a joy to work with.STEVEN MICHAEL W.
El cliente no dejó un comentario.Ebby T.
El cliente no dejó un comentario.Nadis N.
El cliente no dejó un comentario.SERGEY N.
El cliente no dejó un comentario.Abigail T.
Very polite and helpful attendant when picking up my rental.MELISSA ANN B.
I very much appreciate the service of Debbie at O'Hanlons in Harrisonburg VA. It is a joy to work with her (you).Lincoln G.
El cliente no dejó un comentario.TESSA C.
El cliente no dejó un comentario.TESSA C.
El cliente no dejó un comentario.Shelby A.
Deborah was very rude when my family and I dealt with her numerous times. Initially the 26' uhaul we rented was rented for a whole day, I did that online and my husband and son went to pickup at 11am Sunday morning. They walked in- they've been vaccinated so according to the mask mandate now, they were supposedly okay. When they entered, she was very rude and demanded them to have a mask on or no service was to be given. They obliged and put some on, they went in and she was very rude and standoffish with both of them, my son kept speaking of her â€œbeing shortâ€ and â€œarrogant.â€ So they leave and we handle business. It turned out with the truck that we needed one more day with it. I called to follow up with them about this and she stated â€œNo no no, that truck is coming back here today, I can't help any of your problems and needing to keep the truck longer, that truck is going to Ohio and it's final.â€ Hang up. So I called the 1-800 number and was on the phone for 5 minutes, bam! It was extended! Upon returning the truck, she wouldn't leave the desk to come look at it with me, she was â€œwaiting on a phone call.â€ She stated she would email the final ticket/receipt, I left. I took photos of everything, including putting gas into it right before dropping it off as well as the gas level, she charged $15 for gas and it was at the correct marker when returning it. I call her after receiving the email receipt and ask her about this and she decides to tell me, â€œI don't know even if you put gas in it or what you did with the truck, it wasn't enough,â€ and moreâ€" as I'm talking to her she is interrupting me with every sentence I am about to speak and has such an awful attitude! She has no personable skills/qualities or people skills to be at that front desk! Was the service of the truck good? Running fine? Clean? Yes but was my experience good in between all of that, absolutely not. Kindness and understanding goes a long way and this gal does not have any of those. My recommendation to someone would be to Stay away from here (this location) if you want to keep your sanity! Absolutely no regard to customers period and makes it seem as if they aren't a good middle man for the actual Uhaul company because of lot valuing the customer!!!JEREMY DERRICK B.
The rules are unnecessarily complicated at the drop off location. It is my understanding the property managers are not particularly flexible which no offense, for the dump of a strip mall seems entirely unnecessary and also a self-fulfilling prophecy of failure for the property. I got there after the store front was closed and there was thankfully another gentleman was there with information as well so together we managed to make it work. I would recommend this Uhaul office, who were professional and helpful, to move as soon as possible to have a location that reflects the hospitality and customer service level of the staff.Danielle L.
El cliente no dejó un comentario.BRADY CHRISTIAN D.
The online (after hours) return process was a bit confusing and took us a long time.LYMANWINSTEAD G.
Everything was great!PHYLLIS WITMER B.
Have the proper truck ready on specified day that it was reserved.Aleksey D.
This location was extremely helpful and filled with knowledge. The workers at this location took it upon themselves to open an hour early for me so I could get on the road sooner.STEVEN M.
I assumed we needed to park in the front lot next to all the other UHaul vehicles. So, that's where I parked and took the picture of the truck for the ap. On the key return box, it said to park in the back, so we moved the truck there. But, the ap would not allow me to re-take or even access a previous page on the return website, so, the picture is innaccurate.Allison W.
Erect signage for the appropriate return location. Having never been to your location, your verbal return instructions were very confusing. When I arrived there was absolutely no visible signage, but I remember that you said park it beside the others. I parked it beside the only other uhauls that were visible to me and I get a $45 charge for my efforts. I will require an enclosed trailer for my return trip, but I will never use your products or services again.JONATHAN B.
Outstanding serviceHEATHER COLLEEN W.
El cliente no dejó un comentario.GEORGE V.
El cliente no dejó un comentario.RHONDA W.
Nothing about dropping off at this location was easy.Jeffrey B.
El cliente no dejó un comentario.MERRILL CHARLES S.
U-Haul ran me on quite a goose chase to pick up equipment. i made a truck reservation in Ft. Defiance, VA, 10 miles from my loading location. I was then transferred to Luray, and then to Troy. When I arrived in Troy, an hour+ drive from my location, there were no trucks. I was then transferred back to Harrisonburg near where I started. I also went on a similarly ridiculous goose chase for furniture pads and a tow dolly. I never did get all the pads I requested. U-haul seems to have no idea where their equipment is located and its internet and corporate reservation system is clearly broken. I like U-haul equipment, but I will definitely investigate other options next time.VERNON U.
El cliente no dejó un comentario.SONNYLEE C.
Terrible customer service. Over charged because they do not explain well anything. Do not trust their website for exact pricing.LUIS ENRIQUE M.
Very friendly great helpTIMOTHY R.
El cliente no dejó un comentario.KATIE NELSON F.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.CHARLES A.
El cliente no dejó un comentario.GEORGE BRIAN Q.
The lady who helped us was very nice and knowledgeable!VINCENT PASQUALE M.
The day I went to pick up the u haul, I had Two separate pick up locations. I called customer support and was put on hold for 25 minutes. My husband also tried to call them after my 25 minute long wait and was immediately patched through while I remained on hold. I need a clarification on three separate questions -one of which was which location I pick this up from since the website was showing me two., I requested a drop off at 2 PM and it was showing me on my reservation a drop off at noon, and I could pick the reservation up earlier since one of the pick up location closed at noon. The gentleman on the phone was extremely rude and condescending to the point where I said to him I don't appreciate your attitude, I just want my answers my questions answered and his response was well I could talk about your attitude. My husband and I were so upset by this blatant disregard for helping the customer that we contemplated canceling our reservation immediately. Our pick up location was a dump, and it was not easy to get the keys out of the lock box given the nstructions that we were given on the website. I do not think I will rent from you home teacher given our terrible experience.Kate L.
El cliente no dejó un comentario.Clifton G.
Red was great!ROGER JOHN T.
Nothing. The location is fine for this use.WILLIAM HENRY E.
start with the mobile app working. complete waste of time and extremely difficult to pickup and drop off vehicles. horrible experience.Taylor M.
El cliente no dejó un comentario.KEVIN BLAIR W.
El cliente no dejó un comentario.BELENA S.
Excellent truck, excellent service. Owner of shop was so nice and friendly!JOHN MOYLAN B.
El cliente no dejó un comentario.Cody H.
It was a little bit confusing to find where the vehicles would be at the location, because they could be parked in multiple locations. More instructions about that could've helped. But, it wasn't too complicated to figure out. Over all, the workers at this location and others in Harrisonburg were pretty great!Susan B.
Wry odd location in the middle of a strip maul.Thomas K.
Agent was difficult to reach by phone. Otherwise very good.WILLIAM IRVIN K.
El cliente no dejó un comentario.SUZETTE NICOLE A.
Store was closed on drop off but quick response on telephone. Lots of room to maneuver.Fred S.
El cliente no dejó un comentario.PAUL VERNON C.
El cliente no dejó un comentario.STEVEN CHARLES M.
El cliente no dejó un comentario.CHARLES A.
El cliente no dejó un comentario.WILLIAM RITTENH C.
The woman I spoke to who help with my order was very friendly and very knowledgeable of the system and how to find the vehicle that worked best for us. This is why I always choose U-Haul. It's the Staff at each location that makes all the difference.BRETT J M.
I would make it cheaperAlexia W.
El cliente no dejó un comentario.Milum L.
El cliente no dejó un comentario.KAREN ELAINE K.
Loved this location! Easy drop off and great customer service. Will come here again.Suzanna A.
El cliente no dejó un comentario.LISA MENY H.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.Regina P.
El cliente no dejó un comentario.DEBORAH M.
El cliente no dejó un comentario.CYRILVILLAROSA U.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Wayne C.
Excellent customer service! Thank you.LAWRENCE RAYMON L.
El cliente no dejó un comentario.ADAM TAYLOR F.
There were very helpful in getting me on the road.David H.
O'Hanlon's is always my preferred location for renting trucks, vans, or trailers for my business needs.Anita R.
El cliente no dejó un comentario.BRIAN DAVID C.
Super Friendly and very detailed in everything!!Candi W.
Was greeted outside in a friendly manner. Quickly inspected equipment and ensured all billing was correct.Steven W.
Best UHaul Rep I've ever met in my many years moving with the military!Wasim S.
El cliente no dejó un comentario.CLIFFORD SAMUEL F.
The agent I worked with at this location was FANTASTIC!! This was the first time renting a trailer and she made it so easy and calmed my nerves!! Such a great lady!Angelynn H.
El cliente no dejó un comentario.John W.
No location was based just U-Haul its self.Hayden P.
Excellent experience all the way around.GEORGE PASQUALE T.
Nothing, really. LookJAMES M.
I'm in love with the pickup truck, service was outstanding, clean and good care. Rent and return was easy. Highly recommended this place.BRENDALY S.
El cliente no dejó un comentario.DONALD WAYNE C.
El cliente no dejó un comentario.Irina M.
All went well overall. Not much else needed for the pick-upJOHNNIE S.
El cliente no dejó un comentario.TAHA M M.
Awesome location and great customer service. Will for sure be coming back to this location for a rental. I loved the Chevy, back then i had rented a Ford but didnt like it as much as this Chevy. You guys should stick with Chevy trucks. Great and spacious and comfortable. The back up camara was amazing. Loved it. ThanksMiguel L.
El cliente no dejó un comentario.JOSEMIGUEL N.
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