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Absolutely great rental location! The customer service was awesome! I was impressed how friendly the staff was, and she even helped me with the trailer! Highly recommended!
Thanks شكرا خدمة ممتازة
The lady was friendly and awsome would recommend to family and friends
Easy in and out for our trailer rental. Plenty of space to park and hook up and return. The trailer had a great ramp that was wonderful. We felt very safe pulling this trailer. No problems what so ever. Will rent here again when we need to. Debbie had great customer service!
Deborah was the most helpful and knowledgeable associate I have worked with in the past 20 years.
The rep was very kind and personable. I told her that the truck had broken down. She gave me the number to call to get it repaired. Due to the breakdown we were way behind schedule. I turned the truck in after hours. I wish I could have meet her in person. She sounded like a wonderful person who really cares about her customers.
the scan box is on the front of a building but parking is required around the back so it's super uncomfortable. Also It's hard to know where the shop is from the road.
Customer service was great!
Worst customer service EVER. Lady at the store was super rude and very harsh when talking for no reason. She gave me the wrong key to the truck and still wanted me to take that truck even though it wasn't the same mileage and fuel level for the original truck on the app!! So you guys probably charged me more than necessary. HORRIBLE experience.
Maintain the service you already provide. This was an excellent experience
I have already stated in my drop of turn in what happened and what was wrong. Now, you have taken out 3 days worth of rental, gas, and mileage when it was all in uhaul for me having to have it that long. On top of it, paid a freaking tow bill that uhaul is responsible for! At the end of check out I denied giving uhaul permission to take out the full amount! I will be filing fraud on this charge in the morning, if it just wants to be ignored what I had to say and what I went through, my son as well! I said the other night I've never experienced anything like this before and now tonight it just got worse! I enjoyed renting from this company before, but I don't now and won't anymore!
They U-haul 24/7 App didn't work when I showed up to pick up the truck. I had to call support to walk me through the process online and the call support person was very good. The pick up location was unclear because they had rentals on a back lot and in front of the store. It was also unclear where to leave the truck after the rental as there was a sign on the door that stated one-ways left out front would be towed at the owner's expense. This in addition to the woman in O Hanlon's poor customer service skills made me nervous about leaving the truck out front so I parked it in the back lot. I will not work with O'Hanlon's again.
I was charged a damage fee for something that never happened. They essentially tripled what I was paying arbitrarily.
I don't know why I had to physically be at the U-Haul store before checking in. The process took about 10-15 mins longer than it could have bc the rep online had to verify a secondary contact and who knows what else.
Their help was above the call of duty. Very much appreciated!
Check the equipment, it was defective before we even took off. Had to call road side assistance. Road side assistance fixed it but it came completely off before I got to my first gas stop. So it wasn't assembled well. The woman who I picked up the trailer from Was extremely helpful though.
The girl in the office is very bad and does not deserve to work in such a place, I hope for change.
I prefer this location to any of the many in my area. The staff is knowledgable, helpful, and efficient.
The lady behind the desk spoke in an offputtingly blunt and want particularly personable or nice to interact with
Great service, no complaints
Nothing, it was fine
We had an excellent experience and would definately recommend this U-Haul location to anyone needing these services. Debbie was incredibly helpful, friendly, and great to work with. I will seek her U-Haul location out in the future.
office hours 8-5 every day
Friendly, knowledgeable service.
Not a thing. The location was busy but they took care of me within 15 minutes of my appointment time. The manager was Deborah! 5 star service
Nothing. Great experience
Excellent hopefully I will be using another one in the near future :)
Deborah is great! No way to improve except keeping larger trucks available for in town use. As a local business owner of a specialty rental company, I rely on Uhaul trucks to make sure I have the right size for the job.
It would have been nice if it had a bathroom fro customers to use.
Great service and great selection of vehicles!
Debbie is a joy to work with. She is very friendly, helpful and professional. I will always use this location for future rentals. Thank you for a wonderful and stress-free experience.
There was a slow leak in one tire for the whole trip. We had to get air in it daily. This should have been caught. Other than that all was fine.
The app sucks. Please fix it or do away with it. I wasted several hours of my already short time over 2 days trying to reserve a truck only to have it leave information incomplete. Had to have rep finish it for me at pickup. I would have preferred to use at counter pickup to start with but the app converted me to "share" before I decided to then it wouldn't work right and then I could find no way to convert it back. The app experience caused me so much more stress, pain and agony than I was already under with the move. However the in store live person rep was excellent and did much to alleviate the stress caused by the app. As far as recommending to a friend, I wouldn't recommend uhaul at all except that I would recommend talking to a live rep and not using the app if they must use Uhaul. But the truck was great.
Everything was a great experience last 2 visits!!
As usual, Deborah was superb. Professional, personable, prompt.
Rude!!! I took great care to return vehicle clean and in the exact same condition I received it. The employee rudely said they had to take pictures and process the return. I insisted she promptly inspect the truck and close out my rental. When I was firm in my request she said it was in good condition and closed out the rental. I take exception to poor customer service especially after a long tiring drive .
all very well organized clean and very good service
Lower rating on the location is due to it being in a strip mall setting. It was still easy getting in and out of the location.
I had a bit of a hard time initially reserving the truck, as the person that took my first call signed me up for the wrong rental, which caused a small problem when I went to solidify the rental. Maybe you could simplify this process a little bit?
Phenomenal service! Thank you!
The sales lady was very rude .
Excellent customer service and the vehicle was spotless.
Great customer service
Nothing to complain about on this end of the trip. Other than most of the lights not working, but trailer itself was good.
We have received excellent service at this location the 2 times we have needed to rent a U-Haul. We will be return customers as long as this location is available.
Great location, great people, and the price was perfect.
Was excellent and i recommend to my friends thank you
Debbie was very helpful and calmed me down when I found the arrears on my contract. That's when I discovered them Because I was so delayed and overwhelmed when I left Fayettville NC She explained to me that there was a problem with the computer system and did what she could I didn't notice them until I turned in truck in Harrisonburg NC. I also found trash under and behind the seats which I cleaned out. I left the truck cleaner than when I received it. The two local U haul dealers did all they could. I blame U haul Not the local dealers for my bad experience .After talking to both Paul ( Fayettville) and Debbie ( Harrisonburg) They did all they could. Once again I feel I deserve a full refund
Friendly customer service and easy to hookup and return
The people there did not do there job. There comouters were down so had issues with oickup. I understand that. What I had issues with is insread of the employees calling the u 1800uhaul # to finalize the pick up, after I already did the check in the day before and reserved the trailer online by credit card, I had to call that number to finish everything. The lady there was extremely rude from the time we stepped in the door. Not going to that location to rent from again in the future, will go out of our way to a different location to get a trailer.
nothing everything was excellent
This was the best uHaul rental experience we have ever had!
