Comentarios del cliente para O'Hanlons Service and Repair

Debrorah is the most professional employee ever! In the pandemic she takes pride in her job and she does it well! She works for the customer thank you. This is an all American worker thank you UHAUL

Debbie was very helpful. It was nice to see that level of customer service as she made sure everything was operational before we left. Highly recommend them.

Very convenient location, though i couldn't do an online check in at the time i dropped off the truck after hours. I had to return the next day with keys

Quick, easy pickup. The woman was super nice, and it was such an easy transaction.

She was awsome knew her shit

Thx so much. I will need you soon and will use your help in future.

Receptionist was very knowledgeable and helpful.

Every phase was excellent. Especially at pickup.

I believe her name was Deborah - the associate running the place was fantastic.

No comments everything went well

It took a long time to check out. The billing was confusing. The lady at the counter actually recommended I use the movers she knew - while my movers, that I hired through uhaul’s moving help.com, was standing right there next to me! Would never use this location again.

Nothing. Deborah was awesome!

Arrived on a Thursday at 3:45. Office closed!!! Called the designated number. No answer and voice mail full!! Figured out how to check in on line I guess it worked There are better locations in Harrisonburg

This location closes a little early. I wanted to return the truck before 5:00 and the office was already closed.

First time using this location. The 24-hour drop off was great. I called and was told where to drop off the trailer (otherwise we would have dropped it off in the wrong area and was advised it would have been towed and I would have been charged). So glad I called! Notification for the 24-hour drop would have been good, I got lucky calling during business hours, very helpful.

I bought a lock from this location that was too small to close on the UHaul truck. why sell locks too small to work on your truck?

To start off, I reserved a truck in Edinburg Va. but the day before I was scheduled to pick it up I got a call saying that it was not available. The person on the phone attempted to convince me to drive an additional 35 miles (70 miles round trip to Winchester Va.) the opposite direction to pick up a truck that fit my needs. I finally got a vehicle that fit my needs 30ish miles away from where I needed it in Harrisonburg Va. Then I received a call from the Harrisonburg Va Uhaul three and a half hours after I pick up the truck. The woman on the phone was rude stating that I shouldn't have taken both keys in the pickup box. I assumed because it was pitch black at 0600am that the other key was a spare. She made it rudely clear that I was wrong (why would someone put 2 keys in a locked pickup box? Seems like a security risk..) Finally when I dropped the the vehicle off the automated drop off system was not working properly. I had to spend an additional hour and half on the phone with customer service before I was informed that there was a national payment system outage and thats why I was unable to complete the transaction. Through all of this, I will add, James at the after hours drop off service was an excellent help, knowledgeable, polite and extremely patient. Your company needs more individuals as focused as him and willing to go the extra mile to ensure customer satisfaction. As for my experience with Uhaul, I am sure that I will use competitors from now on and tell everyone I know either personal or via social media about the issues that I had to endure.. Horrible experience.

I returned my truck at 3:45 yesterday. The store hours said open until 4 pm. When I arrived, the store was already closed. A couple was waiting at the door, so I know it was closed even before 3:45 pm. There was no note about closing early, and I was told the day before that I had to return it by 3:45 because another renter was getting that same truck. So it was known other people were coming in. Not only could I not return my truck in-store, but they also were not able to rent their vehicle either. I was incredibly frustrated with them.

I dropped off behind the store.

I can not suggest any improvements necessary and I would certainly recommend the O Hanlons Service Center. We were treated with respect and courtesy.

It's not broke, don't fix it. Fine operation, don't change a thing

Nothing, Everything was great. Thank you!

I was charged $20 for not notifying you when I turned the equipment back in, but I picked it up and returned it the same day and told the cashier I was returning it same day.

Uhaul is very easy to use and very affordable. But Deborah is what makes this U-haul location so fantastic. Deborah's knowledge, expertise and great attitude were outstanding!

The lady working was super friendly and nice. She made the experience great. Please make sure the lady working sunday the 8th gets this she was wonderful i came in with a friend and his daughter and i was late. Her great personality made my day so much better and made the whole experience great.

Deborah is wonderful to work with for my rentals. Yolanda "Yollie" is a gem to drive. Thank you!

The back of the location for drop off could use a good cleaning and sweeping. It’sa very old shopping plaza

I don't remember the woman's name who took care of us but she was very pleasant and helpful. We chose O'Hanlon's but we would probably recommend it.

Everything good

The lady at the office was so professional and respectful, really we appreciate her explanation for the renting process.

Deborah was so helpful that if in the future I will need a trailer to rent , I will surely go there

No comments

Amazing Service very impressed with service by Deborah. Uhaul is very lucky to have her. I would definitely hire her at my bank. All these years using uhaul and never had such a great experience.

Sometime the app don't work good,but I due. Thank you so much.

Debrah was most helpful person I have dealt with at any truck rental location!!!

Deborah was patient and pleasant!

Excellent service

Nothing. Agent was superior and very helpful.

Very good experience. Easy hookup and go with a good sized trailer

Lady knows her stuff and is super friendly and professional. Ask her about her love for eggs.

When I picked up the truck, I left my car in the parking lot overnight. The sign stated, overnight parking for customers only. When I returned the truck the next day, my car had been towed. The impound yard was less than a mile from the U-haul dealer and the tow cost me $160, which was more than the cost of the truck rental. When I called the tow company and explained the situation, the first comment from the tow truck driver was, didn’t they give you a parking pass. Nobody ever offered a pass or said anything about needing a sticker. When I asked the U-haul dealer, she pointed to a sign on the wall and said, didn’t you read this?! There are a bunch of signs on the wall, who has time to read all the signs? Is it too much for them to ask the customer if they will be parking a car overnight and offer a sticker? I have rented from this dealer on several occasions and have never had this issue before. The dealer mentioned the property manager recently changed tow companies. Too many excuses and blame games. I will be renting a truck in the next 1-2 months, will definitely not rent from this dealer and will probably look for something other than U-haul.

Great services, open every day Saturday and Sunday, my first time experience in this location very friendly. No more worries to look for opening locations nearby,

Cab smelled like cigarette smoke when picked up. Airing out wasn't enough, caused headaches. Truck in great condition, friendly personnel

The lady was super kind and helpful

I can not think of anything, I was satisfied

Outstanding service I truly appreciated the entire process. I will recommend and use Uhaul again. Thank you John Reed

Everything went really well! Very easy. Thanks!

It was the best uhaul experience I’ve ever had. Debbie at the Harrisonburg location was AMAZING. She really made the experience seamless. Thank you!

I used the phone app to pick up and drop off the truck. The process was easy to follow, but took longer than I expected. It might be a good idea to just let customers know that it will take 10-15 minutes to complete the process each time.

Very professional.

Debra was excellent. Very personable, efficient and professional.

The lady that helped me was very nice but was a little long winded and tried to scare me into buying insurance.

very courteous and professional !