The trailer had a front marker light out and was not addressed during the walk around and without any notice or warning I was charged $15 for a cleaning fee of the enclosed trailer bc the aluminum floor had some water still on it from there I sprayed a little water on it so that I could sweep off the very little dirt I had managed to get on floor in the less than 24hrs I rented the equipment. This is completely ludicrous to be charged almost as much for the rental to clean some water off the floor. I've rented from this location many times before but will no longer be doing so in the future.
David E.
Customer Reviews for O'Hanlon's Service and Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Deborah was an amazing help to me. She took time to understand what I needed and how to best help me. She explained my options and helped me make the right choice. I was in a bind and she got me out of it. I'm grateful for her being there that day!
PAUL S.Little late charges two day. You win i loose. Will choose another vendor
Kenneth H.Helpful and knowledgeable staff. Professional. No hassle, easy transaction. You guys did great!
Wayne H.Your staff was very sweet and accommodating. That is the only nice thing that I can say about the rental. The truck was the worst uHaul truck I have ever rented and I rented a 26' truck to haul my belongings from Virginia Beach to Fishersville. I have also rented smaller vehicles on many occasions. This truck's brakes are terrible. The shaking is ridiculous, to the point that I was afraid that I was going to wreck and/or that the side mirrors were going to fall off. There is some strange noise when you start the engine or turn it off. The driver's side window doesn't seal correctly so you can't hear anything while driving on the interstate and you freeze in the winter. I am not happy with my rental at all! Your company needs to assure that your equipment is safe and running well.
Laura H.The lady was rude & disrespectful & had nothing but negative things to say!
Stephanie C.Nothing to do. I just was not expecting an "auto repair shop" to be in a strip mall. Regardless, the facility was clean and the staff super friendly!
Donald H.Great customer service.
Alvin C.you are doing a great job - it was just too easy to rent the trailer, use it and return it.
David H.Location address is a ways off Main St. GPS was conffused, Not easy to spot. Other that that everthing was fine. A sign out on the street would help a lot.
Theodore Y.Mobile check in and check out is great. No improvements necessary. Keep up the good work.
MICHAELRAY J.Great value and customer service.
Alvin C.Kathy is amazing! I am a repeat customer, and everything is always perfect. Cannot recommend highly enough!
Karl W.Driver side front tire had an air leak. Had to add air twice during my trip.
CHARLESROBERT L.Very nice people. Everything went smooth
Ralph S.Nada
Gerald S.You have been very helpful and accommodating. ¡Gracias!
Kristeen L.Excellent service and great location! This was the best experience I have ever had with Uhaul rental.
Olga S.Was charged far more then quoted, due to a already dirty u haul, was charged a cleaning fee due to this, and more.
tyrell S.We were quite disappointed that water got into a U-Haul and ruined two pieces of furniture.
Robert B.Only needed a pickup for one way haul but had to rent 10-foot panel van.
Dennis D.The agent was pleasant, informative, and professional.
William C.The central team did a nice job working through obstacles, and the local team was great too!
Daniel M.The experience was good with the location, had a good selection of trucks, and was easy to find. The girl working was very polite and helpful. Only problem I had was with the actual truck. It would shake violently at 35mph the shaking lessend after 40mph but still noticeable. Made for a very unpleasant drive.
Zeeshan S.That lady wasn't as friendly as the lady at the other location and she made it seem like i was gonna run away with the damn truck she acted like she owned the uhaul company. Was just a few minutes lady, she ready to launch a all out man hunt.
Richard M.Did a mobile check-in but everything went smoothly.
Douglas P.The lady who runs this place is very Condon sending, and she doesn't tell you things are gonna be charged on the bill and unpleasant.
Susan N.The lady behind the counter was great, and then the same lady met us out back and helped us hook up and gave us the full run-down. She was very knowledgeable and explained things clearly.
William R.The Uhaul rep was quick efficient and a pleasure to do business with. Thank you Uhaul.
Dale S.Your trailers definitely need more ways to connect straps and cords.
Clyde R.This is the best location in Harrisonburg.
Angela A.Confusing and clunky with the trucks in the back and the store in the front. Representative was very nice and accommodating.
Douglas P.Hope to receive my balance didn't used the mileage paid for.
Taylor D.The front desk lady is extremely RUDE! She seems to hate the job. The worst experience we've ever had with U-Haul.
TYLIEASHA W.Gracias
Javier C.The customer service was amazing!
Nicole M.Debra was very nice
Christian D.Everything was good thank s
Javier C.Mary was outstanding.
Christian D.Horrible experience 20 years old trailer Let me on the road
Antal P.Truck was in the back of the lot behind the building instead of up front with only 1/2 tank of gas
MARISSA K.Ninguno
Robert T.Extraordinario servicio al cliente
Anthony S.Nada
Claude P.Need better analysis of cars used on car tow dolly. Approach angle and front wheel wells on dolly contacted front fascia of car causing scratching and could have caused more damage if car was fully put on dolly. I did not end up using dolly but did not have time during my move to go back to location to get a trailer for car.
Brian F.My experience was average. The woman working there was a little too chatty about internal uhaul drama, but I got my rental and no issues there.
Peter L.v
John S.