Comentarios del cliente para O'Hanlons Service and Repair
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de O'Hanlons Service and Repair
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
James W. en
Arrived on a Thursday at 3:45. Office closed!!! Called the designated number. No answer and voice mail full!! Figured out how to check in on line I guess it worked There are better locations in Harrisonburg
John W. en
This location closes a little early. I wanted to return the truck before 5:00 and the office was already closed.
Nicole N. en
First time using this location. The 24-hour drop off was great. I called and was told where to drop off the trailer (otherwise we would have dropped it off in the wrong area and was advised it would have been towed and I would have been charged). So glad I called! Notification for the 24-hour drop would have been good, I got lucky calling during business hours, very helpful.
John R. en
I bought a lock from this location that was too small to close on the UHaul truck. why sell locks too small to work on your truck?
Christopher M. en
To start off, I reserved a truck in Edinburg Va. but the day before I was scheduled to pick it up I got a call saying that it was not available. The person on the phone attempted to convince me to drive an additional 35 miles (70 miles round trip to Winchester Va.) the opposite direction to pick up a truck that fit my needs. I finally got a vehicle that fit my needs 30ish miles away from where I needed it in Harrisonburg Va. Then I received a call from the Harrisonburg Va Uhaul three and a half hours after I pick up the truck. The woman on the phone was rude stating that I shouldn't have taken both keys in the pickup box. I assumed because it was pitch black at 0600am that the other key was a spare. She made it rudely clear that I was wrong (why would someone put 2 keys in a locked pickup box? Seems like a security risk..) Finally when I dropped the the vehicle off the automated drop off system was not working properly. I had to spend an additional hour and half on the phone with customer service before I was informed that there was a national payment system outage and thats why I was unable to complete the transaction. Through all of this, I will add, James at the after hours drop off service was an excellent help, knowledgeable, polite and extremely patient. Your company needs more individuals as focused as him and willing to go the extra mile to ensure customer satisfaction. As for my experience with Uhaul, I am sure that I will use competitors from now on and tell everyone I know either personal or via social media about the issues that I had to endure.. Horrible experience.
Lauren D. en
I returned my truck at 3:45 yesterday. The store hours said open until 4 pm. When I arrived, the store was already closed. A couple was waiting at the door, so I know it was closed even before 3:45 pm. There was no note about closing early, and I was told the day before that I had to return it by 3:45 because another renter was getting that same truck. So it was known other people were coming in. Not only could I not return my truck in-store, but they also were not able to rent their vehicle either. I was incredibly frustrated with them.
Susan P. en
I dropped off behind the store.
Carolyn S. en
I can not suggest any improvements necessary and I would certainly recommend the O Hanlons Service Center. We were treated with respect and courtesy.
Phillip T. en
It's not broke, don't fix it. Fine operation, don't change a thing
Robert W. en
Nothing, Everything was great. Thank you!
Robert D. en
I was charged $20 for not notifying you when I turned the equipment back in, but I picked it up and returned it the same day and told the cashier I was returning it same day.
Robyn A. en
Uhaul is very easy to use and very affordable. But Deborah is what makes this U-haul location so fantastic. Deborah's knowledge, expertise and great attitude were outstanding!
Jeffrey F. en
The lady working was super friendly and nice. She made the experience great. Please make sure the lady working sunday the 8th gets this she was wonderful i came in with a friend and his daughter and i was late. Her great personality made my day so much better and made the whole experience great.
Pamela S. en
Deborah is wonderful to work with for my rentals. Yolanda "Yollie" is a gem to drive. Thank you!
Stacey T. en
The back of the location for drop off could use a good cleaning and sweeping. It’sa very old shopping plaza
Douglas H S. en
I don't remember the woman's name who took care of us but she was very pleasant and helpful. We chose O'Hanlon's but we would probably recommend it.
joe F. en
Everything good
Salar A. en
The lady at the office was so professional and respectful, really we appreciate her explanation for the renting process.
Maria C. en
Deborah was so helpful that if in the future I will need a trailer to rent , I will surely go there
Debra H. en
No comments
Kevin C. en
Amazing Service very impressed with service by Deborah. Uhaul is very lucky to have her. I would definitely hire her at my bank. All these years using uhaul and never had such a great experience.
Maribel R. en
Sometime the app don't work good,but I due. Thank you so much.
Gary C. en
Debrah was most helpful person I have dealt with at any truck rental location!!!
LINDA C. en
Deborah was patient and pleasant!
Edward G. en
Excellent service
Leonard S. en
Nothing. Agent was superior and very helpful.
Robert G. en
Very good experience. Easy hookup and go with a good sized trailer
William B. en
Lady knows her stuff and is super friendly and professional. Ask her about her love for eggs.
Alan Z. en
When I picked up the truck, I left my car in the parking lot overnight. The sign stated, overnight parking for customers only. When I returned the truck the next day, my car had been towed. The impound yard was less than a mile from the U-haul dealer and the tow cost me $160, which was more than the cost of the truck rental. When I called the tow company and explained the situation, the first comment from the tow truck driver was, didn’t they give you a parking pass. Nobody ever offered a pass or said anything about needing a sticker. When I asked the U-haul dealer, she pointed to a sign on the wall and said, didn’t you read this?! There are a bunch of signs on the wall, who has time to read all the signs? Is it too much for them to ask the customer if they will be parking a car overnight and offer a sticker? I have rented from this dealer on several occasions and have never had this issue before. The dealer mentioned the property manager recently changed tow companies. Too many excuses and blame games. I will be renting a truck in the next 1-2 months, will definitely not rent from this dealer and will probably look for something other than U-haul.
Saman A. en
Great services, open every day Saturday and Sunday, my first time experience in this location very friendly. No more worries to look for opening locations nearby,
Joshua R. en
Cab smelled like cigarette smoke when picked up. Airing out wasn't enough, caused headaches. Truck in great condition, friendly personnel
Ferenc R. en
The lady was super kind and helpful
VERONICA W. en
I can not think of anything, I was satisfied
John R. en
Outstanding service I truly appreciated the entire process. I will recommend and use Uhaul again. Thank you John Reed
Daniel B. en
Everything went really well! Very easy. Thanks!
Joyce S. en
It was the best uhaul experience I’ve ever had. Debbie at the Harrisonburg location was AMAZING. She really made the experience seamless. Thank you!
Lorraine P. en
I used the phone app to pick up and drop off the truck. The process was easy to follow, but took longer than I expected. It might be a good idea to just let customers know that it will take 10-15 minutes to complete the process each time.
Patricia G. en
Very professional.
Patricia G. en
Debra was excellent. Very personable, efficient and professional.
Rhasheyd W. en
The lady that helped me was very nice but was a little long winded and tried to scare me into buying insurance.
Ronald B. en
very courteous and professional !
Bart G. en
Debbie was absolutely excellent! Called a week before with a question and she was very courteous and helpful and more of the same and then some in person. We were very close to closing time returning the truck and she couldn’t have been more gracious! Very personable and helpful, full of personality, wit, and humor. Hope to do business with her down the road!
Donna N. en
Debra was pure joy to work with. She's very knowledgeable about her job and goes the extra mile for her customers. Her customer service is impeccable. If you need to rent from uhaul in Harrisonburg don't go to anyone else!!! I know the next time I need to move something I'll be going to O'hanlons!
Jeremy W. en
The truck was good. The price was good. We had to pay a refundable deposit because we paid cash. Long story short, it wasn’t refunded and apparently was entered incorrect. Make sure your quoted truck price matches and check your gas and mileage before leaving.
William S. en
Great experience. The check in process was the most customer service I have received in Harrisonburg. Fantastic employee
Kenneth H. en
I had clicked on 24/7 by error so when my husband Went to pickup the truck the lady working at this location said “oh you’ve got 24/7 and proceeded to stand outside smoking her cigarette and did not offer him any assistance or guidance in how to pickup the truck. Very unprofessional.
Jeffrey F. en
Minor misunderstanding on terminology like utility or cargo at first but went well after that. Deborah knows her stuff and made the transaction understandable and easy. Hooked me up with explanation and full safety check. Return was even easier. Pleasant experience.
Jakob Z. en
The person there was very kind and helpful! Everything went well.
Cheryl F. en
Very nice lady checked us in. Signage as to where to drop off vehicles or equipment would be helpful. It was in the rear of the building which was in a strip mall. Not an obvious drop off location.
Anna G. en
The lady who works at the location is super super nice and friendly. She explained everything that I need to know and was extremely helpful. Go there!
Evan W. en
The U-Haul employee was very nice, but I was in a rush (moving day) and check in took much longer than expected. It was probably a combination of the computer not working and her wanting to chat, but it was a little frustrating for early in the morning on my moving day. Very nice though.
James S. en
Check out was thorough
Sarah H. en
Dropped off after hours but spoke to staff before and they were polite and helpful. Directions were posted at location to make the drop off easy.
B. Ellen J. en
Kind of sketchy. Was after hours drop off so would have liked a note about where to park truck. Patrons of a local hookah lounge were parked in spots nearest uhaul.
James H. en
Nothing to improve! The can I rented was great and the service was very friendly and helpful. Overall, a great experience at this location!
Joseph R. en
I don’t agree with the pickup scheduling. I had a rental reserved for 9 am for 4 hours (9-1), but was unable to get the truck until 9:45 as there were 2 groups in front of me. I got there at 9:05. I was told that I had to have truck back at 1 regardless of when I got the vehicle which happened to be 45 minutes after me pickup time . I had budgeted 3 1/2 hours to do the moving which fortunately I was able to get done earlier. This needs to be addressed for the future. I can’t see paying for X amount of hours but not getting the requested time.
Lisa M. en
Deborah was very knowledgeable and provided excellent customer service. Would call her again if renting a uhaul.
Paul I. en
Super Customer Service!!!! Very nice rental experience.
Adrian H. en
Debra was beyond helpful, I called her several times for questions and she was so patient and did not rush me on the phone. I really appreciate all her help!
chetan P. en
STOP saying the U-Haul App and website navigation process for check-in so easy and actually help customer walk through it, specially first time. Stop reserving trucks at the location that is closed half of the time and close during regular working hours noted on the door. Answer the damn phone listed on the store front. Realize that your lack of effort or mistakes can ruin lot of things for customers who may have planned lot around the truck rental.