I wanted to use self checkin but I didn’t receive a code to do it and the office wasn’t open yet. That was the only glitch. The service was courteous and helpful.
Karla E
Customer Reviews for Ohana Gardening & Hydroponics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was very happy with experience and was easy to get all needed items to make but one more move. We great service.
richard fI haves used U-Haul services for over 30 years and I have to express many thanks and gratitude to the guys at Ohana gardening for being not only professional and courteous but also treating me with respect and truly helping me during my transactions and rental procedures for prompt and speedy service! These guys are the best U-Haul experience I have ever had in 30 years renting from U-Haul services!
Christopher JLogan at Ohana was great to work with! Our rental was accomplished quickly and he was a huge help!
Kenneth FThe staff was nice, but I declined the insurance online. It was not mentioned/I was not asked if I wanted it at the location, but when I returned the trailer, I noticed it had been added to my reservation. It should not have been added without my consent.
Erik HOnce we made our way to Ohana Gardening, everything was great. Before that, U Haul kept changing our pick-up locations. We had three different pick-up locations (one in Newberg instead of McMinnville). If I had not called a head of our pick up day, we would not have been able to get a truck. One of the pick up locations was closed before and during the weekend and would not have had a truck ready for us. Another location was not a self pick-up location so they didn't have the ability to leave a truck and keys for anyone. Finally, we ended up with Ohana Gardening. They were there. They had everything ready. And they made those arrangements at the last minute.
Buffy MVery friendly .. no problems returning the trailer. Thank you!
LESTER WNothing
DEWAYNE LVery friendly customer service, easy going process
Jessica RThe process was easy and the gentleman was very professional. The truck was so clean and comfortable.
Anne FOhana UHaul was close to our house. Staff was very helpful and nice. I would definitely recommend them.
Brandon WProfessional, kind and really helpful! This is the 2nd time we have rented from Ohana. Highly recommend!
elena oKeep up the good work!
Timothy DIt was all done very well, no improvements needed.
CARL AI didn't personally return the equipment
Larry CNothing at all!
Timothy DI dropped off after closing. The self drop off went well. The site was fairly easy to navigate, lots of pictures. Which is a great C.Y.A. for both parties.
sean tFast and friendly service!
Richard RFriendly, great experience!
Michael SI feel I was charged extra money for things that seemed minimal. I returned the vehicle early with the key and was told that will be an extra charge...... I assume I would get money back gor the days I didn't use it and never had it . I was also charged extra money because I was told they found a sock ..... I paid 100 upfront the charged an extra 45.00 for early return and a cleaning fee for a sock .... I paid 160 something dollars for using it for less then a day and and maybe 45 miles at the most . I gave it back the way I picked it up + 1 sock and early at that and was charged extra. It feels like I've been had a little bit .
Samantha CThis place is awesome the gentleman there got me right in and out quick service thanks again
mike mI'm sure there's always room for improvement, but I can't think of anything right now. Everything was just great 👍.
Jeff VNothing
Mark KClosed
Minnie NGreat!
Ryan AHave enough packing blankets available to rent. Only 3 on site... tried to reserve 3 dozen blankets
Bill SCJ was helpful, knowledgeable and friendly, will rent again from this location.
Mark SPicked up with the self service app at 7:30 am. Everything was going good until I was required to give 2 other peoples names and numbers to continue with the check in process. Was not told I had to do that and got very upset that was a requirement after filling out all online questions. This pick up location had a nice paved parking lot to leave the truck in but had it parked in a muddy lot next door and had to walk all the way around and through the muddy lot Twice to get the number off the truck and then walk back again with the key.. Opened the driver side door and there was a cigarette butt right on the dirty side floor panel. Got into the truck and all the trays for putting your stuff in had cigarette burns in them. Had a long day ahead and wasted to much time getting this truck! Ugg. Truck ran great and was a pleasure to drive. Bottom line was the truck was great but rental process was not Great at all!!!!!!!
ROBERT CThe website says they are open wrong. Not open when we got the truck and closed when we took it back an hour early.
Brad PEarlier opening hours would be great. For a weekend moving project, not being able to pick up until 10am is somewhat limiting.
Randy GApp pick up and drop was a horrible experience. Had to keep reloading each page 2-3 times
Kristofer ZSam was incredibly helpful and did an amazing job helping us through such a traumatic situation!! Absolutely will recommend him to everyone!! Thank you!!
Cheri BThe website account initiation is very well done and easy to edit.
Benjamin SThe guys were excellent 👌 definitely coming back to them 👏
Kevin LFella was great and super helpful
Stephanie WNot a thing
Nicola GFast and friendly customer experience.
Jaromir BNot much the guys are very very helpful. Greeted me when I came in. And very friendly. It was a good experience. very easily done, check out was a breeze.
Steve CAs I was reading the other reviews, I thought to myself, well maybe I should go to another location. I decided to go there and see for myself, glad I did. I was waited on promptly, all my questions were answered, their staff was prompt, efficient and VERY helpful. In my opinion, they went above and beyond. Am I happy with their service: YES Will I recommend this location YES Again, great service! Thanks guys.
Arthur SEverything is great. Very nice and compassionate people.
Jane SCharge $20 not explain to me, I talk to a person there and he said he refund to me the fee, and I still waiting and nothing happen😔
Francisco Vit was a great experience
Eric GFurniture pads were missing, we were given the wrong keys, and received calls that the truck was never returned and they were going to begin the process of recovery although we did it on the app at 11 pm the night before. The location opens at 10am. That should be taken into account before calling customers. Also, when U-haul was contacted to let them know we were given the wrong keys, the rep told me that the location would be following up with me the next on this matter. I never received that call.
Ivonne YI did everything on my phone. I never received a receipt. It said it would email it but it didn’t.
Steve CIt took over an hour for the app to work at this location and you have to walk 1/2 a mile around fencing to get the keys or drop them off! Worst experience I've ever had with rental!
Douglas JGood customer service
Robert VGreat service. Josh was very friendly and professional.
ERIC QThe guy at the drop off location seemed kinda stringent and was griping about the gas tank was was 1/16 below where it was to be filled. Really?? I mean ralkmabout nickel and diming. Location was not impressive and overall not great. Oh well. We got the truck returned in time and it was a done deal.
Carol MLOVED THE ICE COLD AC in Chevy Silverado, as outside temperature was over 90' !
ROLAND KI dropped off the truck before they opened for the day. As instructed I tried to use the uhaul app / website to check in, however again it crashed during use. I was not able to complete the online check in process. Thankfully the location rep, who I spoke to the day before, said that was pretty common, and that if I call or leave a voicemail, they would complete the check in for me when they arrived at work, which they did. I still took a ton of pictures and saved them to my phone, just in case. Also the instructions for how much fuel to add before returning were way off. I followed the instructions to get the fuel level back to 7/8, however then done pumping it showed well over full. I could have saved around $25 if the recommended amount of fuel was more accurate. This is not the fault of the drop off location, but rather the uhaul computer system that calculates how much fuel to add. Overall I would give uhaul 4 of 5 stars. The only real issue I had with uhaul was their website / app.
Brad JThe customer service was very friendly knowledgeable, and helpful.
Paul VI returned the vehicle before they opened, so following the instructions online was very easy, and the dropbox was easy enough to find.
Gwen MThe service at this location was amazing! Super great guy checked us in, was very friendly and helpful. It was a little inconvenient that we received a message from U-Haul we couldn't check in/pick up the vehicle until noon at this location. This nice gentlemen had us checked in for a 9:00am pick-up and was completely unaware U-haul had sent this message. Delayed our project a half day.
roxanne sVery smooth operation at this location. It was a hassle free experience!
Timothy DI appreciate you so much for your consideration and patience about all things...
BARBARA MEverything about this rental was fantastic!!!!!!
Carole BI highly recommend Ohana Gardening when renting UHaul equipment. I had trouble with the UHaul app on my phone, but the office staff was very helpful getting the truck checked in and out.
John SFriendly, courteous and professional staff! Great Experience :)
elena o