Customer Reviews for Off The Hook
(U-Haul Neighborhood Dealer)

30 reviews

2332 New Bridge Rd   Mineral, VA 23117

(540) 594-2008

Office Hours

  • Mon: Closed
  • Tue-Sat: 8:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 594-2008

2332 New Bridge Rd
Mineral, VA 23117

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 8:30 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Cynthia McMillan 
Rating:
5.0

Attendant was very pleasant and helpful. I let both the pickup and drop off locations know about the damage.

Scott Bryant 
Rating:
3.0

Customer did not leave a comment.

Fred Biesecker 
Rating:
5.0

Customer did not leave a comment.

Mary Ellen Rogers 
Rating:
5.0

Customer did not leave a comment.

Phillip Tonolli 
Rating:
3.0

App sucks it just kept loading and loading then crashed to the main screen but said the order was complete. App sucks

Adam Hines 
Rating:
5.0

Customer did not leave a comment.

JOSHUA BRAINARD 
Rating:
4.0

Customer did not leave a comment.

David ALEXANDER 
Rating:
1.0

I dropped the truck off at noon on Sunday, per the instructions on my rental agreement. I took the truck out from Chantilly with a 1/4 tank as was noted, and I returned it to this facility prior to it opening, with 1/4 of a tank. Tuesday this week, 2 days later, I received a supplemental bill for $60 for additional fuel. I dispute this charge and will not pay for someone else's fuel.

Tim Boyle 
Rating:
1.0

Customer did not leave a comment.

Chad Towne 
Rating:
5.0

Customer did not leave a comment.

Lisa Depuy 
Rating:
3.0

There was room to leave the trailer the last time we used it, so we left our trailer at a side of their driveway. We've used that location three time already because it is the closest to us. It has instructions to call to confirm the drop off, but there is no reception and there is no human to help. We we never able to indicate that we dropped it off. It was not a problem, we were not charged any fees, but it was confusing.

Maria Gordin 
Rating:
3.0

Customer did not leave a comment.

Timothy Devine 
Rating:
3.0

Customer did not leave a comment.

Daniel Kimball 
Rating:
5.0

Customer did not leave a comment.

BRANDI MOORE 
Rating:
4.0

Customer did not leave a comment.

Thomas Leach 
Rating:
4.0

Customer did not leave a comment.

Russell RappelSchmid 
Rating:
5.0

Customer did not leave a comment.

Tracy Cayer 
Rating:
5.0

Customer did not leave a comment.

Tom Howard 
Rating:
5.0

Drop-off was quick and easy!

Eric Gilfoil 
Rating:
5.0

The ladies who run this business were helpful and professional. Great experience

Bernard Walker 
Rating:
3.0

Was difficult to remove the large trailer off the trailer hitch with no on-site help.

Thomas Raup 
Rating:
5.0

Customer did not leave a comment.

Donald Reid 
Rating:
2.0

Was given a van with less than 3/4 of a tank of gas. Returned it with slightly more than that but was charged for 2 gallons at $10.50. Was not given a walk through at the beginning. Very dirty and broken van.

Matthew Duckett 
Rating:
5.0

Customer did not leave a comment.

Vitaly Gordin 
Rating:
5.0

Customer did not leave a comment.

Nathan Almond 
Rating:
5.0

Customer did not leave a comment.

nathan almond 
Rating:
5.0

Make sure the owner was informed in advance. I called the morning of and U-Haul had not made her aware that I was coming in and the truck needed to be prepped. also, she did not have number of sufficient pads. This location had been identified for me (and her apparently) only about 24 hours before when dispatch chnegd the location for pick up the third time.

Kris KRIDER 
Rating:
5.0

Customer did not leave a comment.

Terry Thompson 
Rating:
4.0

Customer did not leave a comment.

Nakisha Harris 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top