Customer Reviews for Off The Hook
(U-Haul Neighborhood Dealer)

36 reviews

2332 New Bridge Rd   Mineral, VA 23117

(540) 594-2008

Office Hours

  • Mon: Closed
  • Tue-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 594-2008

2332 New Bridge Rd
Mineral, VA 23117

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Amy B 
Rating:
5.0

Great Job. On time, communicated well, worked hard, knew what they were doing and were careful with fragile stuff. Couldn't ask for anything more.

Craig P 
Rating:
2.0

Two things. 1) the lock was old and rusted. Time consuming and difficult to open. 2). Limited cell service. Unable to upload photo and driver's license to handle remote or after hour rental.

Harry H 
Rating:
5.0

Very convenient drop off and no hassle whatsoever.

Robert M 
Rating:
1.0

THEY WEREN'T EVEN THERE. I had to call U-Haul 3 times for instructions.

Richard W 
Rating:
5.0

Excellent customer service!

marcus o 
Rating:
5.0

Customer did not leave a comment.

Cynthia M 
Rating:
5.0

Attendant was very pleasant and helpful. I let both the pickup and drop off locations know about the damage.

Scott B 
Rating:
3.0

Customer did not leave a comment.

Fred B 
Rating:
5.0

Customer did not leave a comment.

Mary E 
Rating:
5.0

Customer did not leave a comment.

Phillip T 
Rating:
3.0

App sucks it just kept loading and loading then crashed to the main screen but said the order was complete. App sucks

Adam H 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B 
Rating:
4.0

Customer did not leave a comment.

David A 
Rating:
1.0

I dropped the truck off at noon on Sunday, per the instructions on my rental agreement. I took the truck out from Chantilly with a 1/4 tank as was noted, and I returned it to this facility prior to it opening, with 1/4 of a tank. Tuesday this week, 2 days later, I received a supplemental bill for $60 for additional fuel. I dispute this charge and will not pay for someone else's fuel.

Tim B 
Rating:
1.0

Customer did not leave a comment.

Chad T 
Rating:
5.0

Customer did not leave a comment.

Lisa D 
Rating:
3.0

There was room to leave the trailer the last time we used it, so we left our trailer at a side of their driveway. We've used that location three time already because it is the closest to us. It has instructions to call to confirm the drop off, but there is no reception and there is no human to help. We we never able to indicate that we dropped it off. It was not a problem, we were not charged any fees, but it was confusing.

Maria G 
Rating:
3.0

Customer did not leave a comment.

Timothy D 
Rating:
3.0

Customer did not leave a comment.

Daniel K 
Rating:
5.0

Customer did not leave a comment.

BRANDI M 
Rating:
4.0

Customer did not leave a comment.

Thomas L 
Rating:
4.0

Customer did not leave a comment.

Russell R 
Rating:
5.0

Customer did not leave a comment.

Tracy C 
Rating:
5.0

Customer did not leave a comment.

Tom H 
Rating:
5.0

Drop-off was quick and easy!

Eric G 
Rating:
5.0

The ladies who run this business were helpful and professional. Great experience

Bernard W 
Rating:
3.0

Was difficult to remove the large trailer off the trailer hitch with no on-site help.

Thomas R 
Rating:
5.0

Customer did not leave a comment.

Donald R 
Rating:
2.0

Was given a van with less than 3/4 of a tank of gas. Returned it with slightly more than that but was charged for 2 gallons at $10.50. Was not given a walk through at the beginning. Very dirty and broken van.

Matthew D 
Rating:
5.0

Customer did not leave a comment.

Vitaly G 
Rating:
5.0

Customer did not leave a comment.

Nathan A 
Rating:
5.0

Customer did not leave a comment.

nathan a 
Rating:
5.0

Make sure the owner was informed in advance. I called the morning of and U-Haul had not made her aware that I was coming in and the truck needed to be prepped. also, she did not have number of sufficient pads. This location had been identified for me (and her apparently) only about 24 hours before when dispatch chnegd the location for pick up the third time.

Kris K 
Rating:
5.0

Customer did not leave a comment.

Terry T 
Rating:
4.0

Customer did not leave a comment.

Nakisha H 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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