Customer Reviews for Oconomowoc Auto Sales
(U-Haul Neighborhood Dealer)

4,260 reviews

1381 W Wisconsin Ave   Oconomowoc, WI 53066
(Just east of Marks Rd, Just west of Shorehaven)

(262) 567-3184

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 7 am–4 pm
  • Sun: 7 am–12 pm
Special Operating Hours
  • 3/30/2024: 7:00 am - 11:00 am
  • 3/31/2024: 7:00 am - 9:30 am
  • 4/1/2024: 6:00 am - 9:00 am
  • 4/13/2024: 6:00 am - 7:30 am

Services at this Location:

Contact Us

(262) 567-3184

1381 W Wisconsin Ave
Oconomowoc, WI 53066
(Just east of Marks Rd, Just west of Shorehaven)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 7 am–4 pm
  • Sun: 7 am–12 pm
Special Operating Hours
  • 3/30/2024: 7:00 am - 11:00 am
  • 3/31/2024: 7:00 am - 9:30 am
  • 4/1/2024: 6:00 am - 9:00 am
  • 4/13/2024: 6:00 am - 7:30 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The owner Dean, is a very nice Gentleman. He was paitent with me while I was trying to rent the trailer under family duress. He took very good care us. I would totally recommend his Business to anyone in need of rental equipment.

FRANK ARDELLINI 
Rating:
5.0

Great service, the staff helped connect the trailer to the car.

Rick Zimmerman 
Rating:
5.0

This office is clean, organized and highly professional. They are prepared and timely.

Gary Erickson 
Rating:
4.0

Customer did not leave a comment.

Michael Broskowski 
Rating:
5.0

Customer did not leave a comment.

Troy Emmrich 
Rating:
4.0

The having to do everything on my phone was a problem. I was glad there was someone else with me who had a phone that would accommodate your "no paperwork, no manual" process. What do people do that can't or do not want apps on their phones???

Mary Meier-Bujak 
Rating:
5.0

Customer did not leave a comment.

JOVANNY BANOS 
Rating:
5.0

Customer did not leave a comment.

Brad Fox 
Rating:
5.0

Deano runs a smooth operation. Highly recommend !!!

Dennis Beaudry 
Rating:
5.0

Customer did not leave a comment.

Kenneth PRICE 
Rating:
4.0

Busy location with a full line of equipment. Helpful operator who assisted in the required phone apt needed to rent. Everything is paper less.

rick tortomasi 
Rating:
3.0

Customer did not leave a comment.

John Compton 
Rating:
5.0

Customer did not leave a comment.

Cari Turman 
Rating:
5.0

Always an easy rental. Courteous friendly and fast.

CRAIG TARR 
Rating:
4.0

Customer did not leave a comment.

Scott Margis 
Rating:
5.0

Dean is amazing. Not only great service, but great council as well. Don’t underestimate the wisdom and understanding of this gem of a human being.

JEFF BETZ 
Rating:
5.0

Customer did not leave a comment.

Peter Dionisopoulos 
Rating:
5.0

Customer did not leave a comment.

Richard Pease 
Rating:
3.0

Customer did not leave a comment.

Alek Shipley 
Rating:
5.0

Great thanks

SCOTT WILSON 
Rating:
4.0

Customer did not leave a comment.

Marc Robert 
Rating:
5.0

Customer did not leave a comment.

Harold Berg 
Rating:
3.0

Have the truck cleaned off of snow, and WiFi is not good in order to do the pickup when the store is not staffed. It took long to complete in order to get keys to get going.

EVA CHESSARIO 
Rating:
1.0

Customer did not leave a comment.

Konstantinos Anastasiadis 
Rating:
5.0

I’m new to U-haul but their service is incredible and amazing. I do the self- pick apps and it was super friendly and easy to navigate. It was super helpful. Thanks U- haul company. I will use this company again.

ALISTER RIHUMANA 
Rating:
5.0

Customer did not leave a comment.

Bryan Bauman 
Rating:
1.0

Don’t be out of vacation when pickup in store was selected. Nicer maintained trucks. Had to waste gas before I even got to drive it because ice was so thick on the windshield. Bumper looks like someone hit something and was never fixed. Cracked lights never repaired.

Cody Krenke 
Rating:
5.0

I'm not sure how much control you have over this, but when I was at the store to pick up my truck the Uhaul App didn't recognize my location. Then the App also wouldn't let me scan store barcode. It took me like 45 minutes to work through this on the phone with a Uhaul person! We did get through the problem, the woman that helped me was great! But 40- 45 minutes, that was not a good way to start my move. To whom ever reads this I would like a response, to hear if they think this acceptable??? Thank You

JASON SQUIRE 
Rating:
5.0

Customer did not leave a comment.

Richard Stegehuis 
Rating:
5.0

Fast, easy, friendly. Appreciate the great service.

Brian Bernhardt 
Rating:
5.0

Customer did not leave a comment.

Matt Rueth 
Rating:
5.0

Fix you're app does not work on an LG phone. Had to use my computer

MARK STANGEL 
Rating:
5.0

Customer did not leave a comment.

KEITH OTT 
Rating:
5.0

Customer did not leave a comment.

Joseph James 
Rating:
5.0

Dean does a great job.

MARK PETRI 
Rating:
1.0

The location was fine, It was the U-Haul customer experience that was awful! We were pushed back about an hour because my husband spent over an hour on the phone due to a "glitch in the system" that i was told later on is a very common thing... what?? This was for a pretty heavy situation and we were on a tight timeline for the day so it just added a lot of stress. I then spoke to someone after the fact who said they would give us a refund and got an email for money off our next rental. Yeah right!

Axel Uhing 
Rating:
1.0

Originially was supposed to be $37.00 for a 2 day rental on a trailer. because i didn't know how to check out on my phone, I was charged for another day and was billed $80. Not a good way to do business as the store knew it was being dropped off on Sunday. Disappointing to say the least.

James Slie 
Rating:
5.0

Great service, very helpful. Our go to U Haul rental place.

Richard Pups 
Rating:
5.0

I feel Im a regular between moving kids to and from school to inbtween homes the service and professionalism remains consistant. Thank you Uhaul Oconomowoc!

John Dorgan 
Rating:
3.0

Wasn’t the location that was a problem. There was a period of time the attendant was not present and the app did not function properly. It did not offer that location as a selection so I had to contact customer service to finish my return. The app was not very intuitive and it was frustrating.

Shanda Louis 
Rating:
5.0

The U-Haul web site works like shit could not return through the web site and when I called U-Haul help I was on hold for over 40 minutes I gave up and waited to take with the people I rented from they where great U-Haul corporate can kiss my ass

Tobias Kowalski 
Rating:
5.0

They went out of there way to help my needs

Bryan Barefoot 
Rating:
3.0

Good availability and friendly service already there

Reid Engstrom 
Rating:
5.0

The app to return the truck needs work. It kept glitching so that I could not enter the "return equipment" feature. It took an unreasonably long time to check the truck back in. The location where I picked up the truck, however, was terrific and a pleasure to work with.

Robert Teuber 
Rating:
5.0

Customer did not leave a comment.

Anthony Enea 
Rating:
5.0

Everything was great 👍

Cary May 
Rating:
3.0

Customer did not leave a comment.

Bryan Gapinski 
Rating:
5.0

Dean is great to work with as always!

kevin kurtz 
Rating:
5.0

Customer did not leave a comment.

BETTY OSBORNE 
Rating:
5.0

Owner was a great help and very friendly, would highly recommend using this location.

Brian McGowan 
Rating:
3.0

No help with trailer set up. The man there was hurt so I understand he couldn’t help but no extra help was provided. Told 2 women to go out there and good luck lifting a 2000 lb trailer. Even had me take the picture to submit to U-Haul of the hook up

Kylie Ballmann 
Rating:
1.0

I just received this message from the clerk at the Oconomowoc location. He responded to my review. Please address your people and their lack of customer service skills. “ “ Hey Mark, this is Dino at U-Haul. I just wanna know let you know that you're a complete asshole. I fucking rotator surgery and now you're banging me on online of how I operate my business. I'm lucky I was even open. I was gonna close, but I opened up just for a couple customers to take care of them. I did the best I could with what I had I would appreciate a new review because I did the best I could and yes your wife was wonderful. She helped out she did a lot for me. I can't do anything I was not supposed to go outside and slip and fall and re- injure my surgery. Just wanted to let you know you're a complete asshole so you know what if you can redo that for me I would really appreciate that. Thank you. Have a great day.…”

Mark Samolyk 
Rating:
5.0

I’ll be renting from here again. Delano was very helpful and working only 3 days after major surgery. Thank you !

Deb Balderas 
Rating:
5.0

Customer did not leave a comment.

JOHN STURDEVANT 
Rating:
5.0

Owner is consistently personable, kind, knowledgeable, experienced, and easy to work with.

NATHANIEL RICE 
Rating:
5.0

The owner is a great guy. I showed up without a reservation and he happily helped me even though he had to dig out and get all the trucks ready for customers after a major snow storm of about 14” of snow.

Donald Pirlot 
Rating:
3.0

I dropped it off after hours.

Richard Isham 
Rating:
5.0

Friendly and helpful!

VICKIE BARRIERE 
Rating:
5.0

Dean is great. Knowledgeable, responsive and helpful. Thanks. Mark Petri

MARK PETRI 
Rating:
5.0

Customer did not leave a comment.

Ken Bourassa 
Rating:
5.0

Customer did not leave a comment.

Conor Kelly 
Rating:
5.0

Deano is a wonderful person to work with. He answered my questions prior to rental & when I returned the trailer, he made sure that I didn't have any problems.

Jennifer Fuher 
Rating:
5.0

This location works awesome. The owner is a great guy and very helpful!!

BILL SHERER 
Rating:
4.0

We loved renting in Oconomowoc, but this time we never received an email with our total final pricing??? Confused.

Dan Gerbing 
Rating:
5.0

Dean was so helpful

Michael Goergen 
Rating:
5.0

Customer did not leave a comment.

Carl Isely 
Rating:
5.0

Customer did not leave a comment.

James Davies 
Rating:
5.0

Customer did not leave a comment.

John Baumer 
Rating:
5.0

Customer did not leave a comment.

Sandra St. Onge 
Rating:
2.0

Customer did not leave a comment.

James Falevsky 
Rating:
5.0

Great people to work with !!!

John Betthauser 
Rating:
1.0

Fire the guy

Terence Grimes 
Rating:
4.0

Customer did not leave a comment.

Aubrey Small 
Rating:
5.0

Customer did not leave a comment.

Dan Fults 
Rating:
5.0

Customer did not leave a comment.

Michael Thenhaus 
Rating:
5.0

Customer did not leave a comment.

MARK WILDE 
Rating:
5.0

Customer did not leave a comment.

mark stukel 
Rating:
5.0

Smooth and easy as always. Renting online and picking up here is just so simple.

Dave Garczynski 
Rating:
2.0

I had to drive about 20 miles to pick up my truck and another 30 miles to pick up the trailer. That took up half of a day.

John Weyker 
Rating:
3.0

I have never in my life, had so much trouble renting a truck! Not kidding.. I spent an hour of my rental time trying to get the app pickup to work. Your phone calls to two references is absolutely ridiculous! They come through as a telemarketer call, and all spam filters reject the call! I set up my account online and uploaded all needed information only to be forced to do it all over again at the time of the pickup! It's fortunate I had family members all waiting for this truck, otherwise your operator wouldn't have had two people to call! I was actually close enough to this location to walk.. and I'm glad I didn't as it took two of us to figure out the stupid calls weren't going through because of the labeling of your system. I will never use your trucks again! Ever! And I will never recommend them to anyone else.. and don't tell me the location is getting my vehicle check and ready for me. It's a lie. It was covered in snow and ice that I had to clear off. Horrible company! Horrible experience!

Stephen Rodenkirch 
Rating:
5.0

I’ve dealt with the guy who runs the place feels like forever and he’s always great This is my favorite U-Haul place!!

Dawn Tinus 
Rating:
5.0

Local and very convenient.

LOIS JACKSON 
Rating:
5.0

Picked up the trailer, had light trouble with the truck. Attendant was very helpfull, even with the phone call to get the card #. Overall was a great experience.

Frank Huebner 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Fermanich 
Rating:
5.0

Owner was awesome always very helpful. 5 star service

Lance Arnoldussen 
Rating:
5.0

Customer did not leave a comment.

John Baumer 
Rating:
5.0

I accidentally submitted a negative review, I tried to rent a truck from u haul in Watertown and was told he would be there at 10am and he was nowhere to be found.... he never explained any of the details. However the man at u haul in Oconomowoc was absolutely awesome. Polite, friendly and extremely knowledgeable. . He was fast and efficient. If u need a u haul go to the one in Oconomowoc!!!! *****

gerald niemi 
Rating:
5.0

Customer did not leave a comment.

karlis vecitis 
Rating:
5.0

Customer did not leave a comment.

John Betthauser 
Rating:
3.0

As compared to other newer Uhaul places I’ve used, the show room could use an update but for functionality and service it can’t be beat.

Paul Warren 
Rating:
5.0

Customer did not leave a comment.

Erik Hamre 
Rating:
5.0

Customer did not leave a comment.

Mark Bloomer 
Rating:
5.0

Always friendly and happy service.

Robert Dzekute 
Rating:
4.0

Customer did not leave a comment.

William Woods 
Rating:
5.0

Customer did not leave a comment.

DEANNA BARKEY 
Rating:
3.0

Customer did not leave a comment.

Michael Bertrandt 
Rating:
4.0

Customer did not leave a comment.

ROSS MAXWELL 
Rating:
5.0

Awesome experience...

JASON PATTI 
Rating:
5.0

Dean is great! He was helpful, professional and friendly!

Julie Wohlrabe 
Rating:
5.0

Customer did not leave a comment.

John Baumer 
No reviews have been submitted for this location.

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