Everything was great!Stanley R.
Customer Reviews for Oceanway Tires
(U-Haul Neighborhood Dealer)
Jacksonville, FL 32218
Servicios en esta ubicación:
- Mon–Sat9 a. m. - 5 p. m.
- Domingo11 a. m. - 3 p. m.
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Kenneth C.
No more than just keep doing what you doing which is goodJAMES B.
Did a nighttime drop off however, I have rented a U-Haul from this location multiple times in the staff is extremely friendly and helpful and the plus is that they speak SpanishRenee M.
Tried to extort for additional charges with no explanation.DEBORAH D.
Overall good experience. Very helpful. No issues.Julian P.
Even though I arrived during business hours, there was no one to assist. Luckily I had someone with me to drop the tow trailer off. The next day I dropped the truck off, it was after business hours and I easily found the drop boxBrenda P.
I was happy with the service I received and the gentleman that helped me was kind and courteous.THOMAS F.
El cliente no dejó un comentario.Angela A.
El cliente no dejó un comentario.Austin C.
great service. However, I was given wrong information by the agent on potentially adding miles to my contractChristophe C.
NO passenger seat belt took a chance driving illegally that way we had no choice as it was a 6 am pickup, it had a seatbelt but the locking mechanism was not there to clip it into. The alignment was extremely off the wheel had be turned to the left just to drive straight. There was mold and mildew in the ceiling on the drivers side. It also drove horribly and shook like crazy even at low speedsMisael D.
El cliente no dejó un comentario.Anna L.
App sucks & the place was closed. The guy finally got there then he didn't have a hand truck. Finally took a hand truck from some other truck. I was there almost an hour.Greg S.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Marquita J.
The place was a mess, I thought it was a junkyard.Robyn W.
The service was very good. The location was dirty and contested. Staff was friendly. In order to leave my car in their yard they were going to charge me $10. This lot was nothing more than a yard. I will not rent from this location again. Please note, the people & service was friendly.cherri A.
El cliente no dejó un comentario.Johrdan S.
She was rude and didn't even walk to show us where the trailer was.Jeremiah D.
Truck very much out of alignment No passenger seatbelt connection , possibly behind seat but nasty wet stuff in/on the seat and we were uncomfortable touching the nasty stuff looking for connections.Diane B.
El cliente no dejó un comentario.Cesar O.
El cliente no dejó un comentario.WILLIAM P.
The trailer we reserved had a flat tire. So we were given a larger one that was way more than what we budgeted to spend.Christina L.
The entry was not well marked and unpaved.Jonathan B.
El cliente no dejó un comentario.KENNARD M.
This location doesn't allow the rental of trucks and vans unless you live in the zip code. I live in the zip code but my ID DOESN'T SAY JACKSONVILLE, therefore, I am not allowed to rent. As a national company, I would expect more flexibility.Clauselie P.
The location only allows rentals from clients who live in the zipcode. As a national company, this is unacceptable, having to ride around and find other Uhaul locations. I hope in the future this location allows all rental equally.Erik E.
El cliente no dejó un comentario.Amanda C.
Dirt muddy parking lot, not very pleasant to deal with. Called the listed number many times and was told to call another number.GREGORY L.
They showed up late past the time they were supposed to open. Did not have all the equipment I reserved.Ray A.
El cliente no dejó un comentario.Juan carlos R.
El cliente no dejó un comentario.CHYRIANE J.
This store was ready for me to rent. When I showed up they were very quick to rent. This was nice because it got me back on the road quickly to finish what I had instore for the day. Thankyou.GREGORY L.
Driveway steep to get in and parking of other business making to get and out hard.Gary H.
The site was a bit sketchy, and my wife was reluctant to get out of the car due to the overall condition of the property. But the truck was there and after the attendant drove off to locate the person responsible for releasing the truck to us, and the responsible person returned, everything went fine.Michael W.
El cliente no dejó un comentario.DEREK V.
El cliente no dejó un comentario.Yansiel B.
El cliente no dejó un comentario.Cathy H.
El cliente no dejó un comentario.BRIAN Z.
El cliente no dejó un comentario.Walter P.
El cliente no dejó un comentario.jason M.
Attempted several c/c charges that the c/c company blockedJames L.
Very nice staff. Very helpful. I wouldn't change a thing.michael P.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Delphine G.
El cliente no dejó un comentario.Debbie Gibson B.
My experience with this location was great. They were very helpful.Qyiuana M.
I was charged a cleaning fee when I left the truck cleanSanchez M.
El cliente no dejó un comentario.Elisa R.
El cliente no dejó un comentario.Kowk F.
Best placeVadem N.
Excellent service, thanksRonald H.
I dropped the truck off after hours, so I didn't meet the staff.Usher B.
I swept the truck out and left it in the same or better condition than I picked it up and was charged a $25.00 cleaning fee. Not a good experience!George G.
Let the customer know that their key is in a lockbox AND provide a code. Advise the u-haul owner that someone should be available during business hours THROUGHOUT the business hours. If there is a sign that says â€œwill be back in 2-3 minutesâ€ please abide by that sign and not be gone for 30-45 minutes with customers waiting. If you are on the lot please have the phone with you. If you are not on the lot the phone should be forwarded to your cell so you can answer when you are away.Jazzmond N.
Avoid this locationChristian D.
El cliente no dejó un comentario.Jasmine T.
When I picked up the trailer I hooked it up myself the employee only checked the running lights and it was full of leaves due to it being located beneath a tree. Upon return I was informed by another employee everything was good, 24HRS later I received my bill and there was a cleaning charge from the company. Fortunately I was able to speak with a nice lady at U-Haul and have that bogus charge refunded. Initially your live chat told me I would have to pay that bogus fee. I would highly recommend to u-Haul to not allow that location to rent U-Haul equipment anymore.Rex W.
Very good customer service. The ride was decent. Fairly simple process.Angel D.
The inside dashboard was dirty so I cleaned it off. The interior could have been cleaner. Overall thought he pickup location and staff gave great customer service.William S.
Horrible customer service / owners are rudeAshley B.
Return lot was very dark. Would suggest some lighting for evening returns.Erica S.
El cliente no dejó un comentario.James L.
Stop charging customers for everything. Parking, if blanket not folded a fee for each blanket unfolded.Mark M.
Better/friendlier customer service when getting to this location.Chelsie B.
The trailer was dirty when I got it but I cleaned it before I return itApril A.
I HAVE RENTED FROM THIS LOCATION SEVERAL TIMES AND HAVE HAD NO PROBLEMS. QUICK CHECK IN/CHECK OUT. GREAT EQUIPMENT AND EXCEPTIONAL CUSTOMER SERVICE. I WILL DEFINITELY USE THIS LOCATION IN THE FUTURE.SHELLY P.
El cliente no dejó un comentario.Sharon B.
Couldn't drive over 40 without it shaking. I'd got in the interstate you better pray first. My wife was behind me and said the right front wheel was shaking so bad it looked like it was going to fall off. Truck smelled bad, headliner ripped abs coming down, seats torn. Budget rental has nicer trucks by far. I I'm always used budget and will use budget in the future if neededMickey B.
Some social communications would be helpful. Ever never uhaul again.OGUZHAN B.
El cliente no dejó un comentario.Rafael C.
Pick up time was 2pm. Got there at 1:45 and person inside was playing video games and told us another person would be back in 10 minutes to help. They finally arrived at 2:30pm.Shaun M.
El cliente no dejó un comentario.Myrna N.
El cliente no dejó un comentario.SHAWNA M.
El cliente no dejó un comentario.Catherine B.
The lady that open on Saturday morning very late , She charged me for after hot return,an charged me a cleaning fee ,an the return area is a dirt parking lot, I felt very abused verbally an I felt like I was being scammed, â€¦ I call customer service 3 times an finally I got a great lady name Lucy who was very professional , she was able to see I tried to Ck the truck in but something wen wrong an she refunded that charge an the cleaning charge, I drove 10 miles an we didn't need the truck so we never opened the door an I put more fuel in the truck than I started with Thanks to Lucy's professionalism I became satisfied but I will not recommend this shop for anyone they are very rude an unprofessional!!$Timothy W.
El cliente no dejó un comentario.marc C.
Better communicationMalinda A.
El cliente no dejó un comentario.Christopher M.
The lady that works here and answers the phone is very rude and might want to rethink how she talks to people. She actually hung up on my wife. She isn't professional at all and yelling and customers is not acceptable. Rude as hellandre O.
The attendant needs customer service training. I stood outside a office door blocked by a dog gate while he was pre occupied with his phone, not sure if he was processing my account or something else but a simple discussion or explanation of what he was doing would have been beneficial. He may have looked up twice during the event and I had to ask him to repeat the three words he said during the entire encounter. He wasn't rude, it just was not what you would expect after paying $600 for a service, not even a thank you.william F.
El cliente no dejó un comentario.Charolette S.
Felt bad for worker that they have a very weak wifi system. He was very apologetic for it and I assured him I understood. Nice people.Theresa N.
Charged me alfor extra fees and a late fee after I called and got them taken away before deadline.Troy B.
nobody was around and the one person who did show up said I am not sure what to do, just drop it and leave. I did the return online with pictures. no signs, the lot was deep sand and hard to get in and out of.Stephen F.
Truck smelled like smoke.JUDITH M.
Vehicle had a 4 yr old battery that failed leaving me stranded for 2 1/2 hours waiting for roadside repair. Vehicle was returned after hours clean and topped off with fuel but was still charged a $25 fee for cleaning. A very poor experience.David T.
It was convenient and it served the purpose of dropping off the trailer. There was nothing really wrong with the location. Comparing this neighborhood location to the corporate U-Haul location in Kennesaw Ga is not a fair comparison.Wayne D.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Lisandro L.
It wasn't location it was the whole experience 1st I reserved day before location ( new kings Rd) I was sent to closed but she helped me from telephone sent me to New Berlin Rd lady attend said deposit was 50$ later found out 100$. Truck needed tune up spent 210$ on gas. Trip should hv been 150$ gas. Had no more money. Returned truck quarter tank gas 50$ taken from deposit I feel only 25$ should hv been taken from deposit because it wasn't empty I put 30$ in before returning it. $30 was all I had. I have gotten U-Haul before if ever I need again I will not use U-Haul again. & Truck on outside was very dirty.debra M.
Dropped off after hours. A bit confusing but figured things out.Todd M.
El cliente no dejó un comentario.NICOLAS V.
Definitely need to improve on customer service. After completing the initial paperwork, I was handed the keys to a truck. I thought the rental agent was going to walk me to the vehicle for a pre- inspection but instead she jumped in her car and left. I literally had to roam the property to find the rental. Upon returning the truck, she was assisting another customer. She told me yo leave the keys and she would email my final receipt. I explained I would wait as I needed to know exactly what my final cost would be. She finally called me into the office to close out my account, while complaining about another customer. Then after reviewing my charges with me, she asked for a five star rating. Overall, I really think she is a nice lady but she appeared to have too much on her plate. For me, five star ratings are earned not given.Cullena M.
First you provide me a truck on E, on E. Seriously???????? Then I am charged $10 to leave my car in the lot. Then I was over charged for the amount of furniture pads were needed. Then because I didn't leave my car in the mud parking, I had to drive all the way back over which made me go over mileage. I am not paying that additional amount.marvin H.
Cecilia was nice and friendly at oceanway tiresAUDRIANA C.
El cliente no dejó un comentario.Angela R.
El cliente no dejó un comentario.Theodore C.
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