Comentarios del cliente para Oceana Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Oceana Self Storage

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Graham S. en

Grado:

Very nice staff. Easy drop off.

George F. en

Grado:

Computer issue required call to "traffic" to resolve - took a long time to get out of the office for a 2015 MDX that I had already vetted on the website and had a personal tow package check at my local U-haul ahead of time. Customer service in dealing with the delay was good.

Hong P. en

Grado:

El cliente no dejó un comentario.

Joshua B. en

Grado:

El cliente no dejó un comentario.

Mary C. en

Grado:

Wonderful experience they were very helpful and answered all of our questions. He inspected the truck with us and when we returned it asked us questions concerning the truck and if we had any problems with it. Would highly recommend renting from this location.

Yanislov H. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

Office personnel where outstanding

KRISTIN B. en

Grado:

Agent at location was very helpful.

michael C. en

Grado:

El cliente no dejó un comentario.

Isaac H. en

Grado:

The day before my rental I got a notification I needed to call to confirm my rental. They advised that the previous renter hadn't returned the truck yet and they'd let me know when it was returned. After they failed to let me know by the end of the business day, I called U-Haul and found out that the truck was scheduled to be returned the next day at 9am (note that I had an 8am pickup). So thankfully U-Haul changed my pickup to another location, and back to 8am. I don't know who changed the time. I hate to leave negative feedback, but this caused me a lot of stress as I wasn't sure I would have a truck until the evening when I called U-Haul.

GEORGE R. en

Grado:

MAKE THEM SATISFIED AS I WAS...??!!

SCOTT C. en

Grado:

Ron's customer service is impeccable!! Thank you again!

Cassandra L. en

Grado:

El cliente no dejó un comentario.

Prescott S. en

Grado:

Ron was most accommodating. Very enjoyable experience.

Christopher C. en

Grado:

El cliente no dejó un comentario.

Niles V. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

The inside of the truck was not very clean and had a extremely strong odor of cigarette smoke in the entire vehicle. I don't smoke and one of my workers told me I smell like a cigarette after I got out of the truck. Also there was some form of debris in the bed of the truck that was blowing out as I was driving down the interstate.

Earl R. en

Grado:

El cliente no dejó un comentario.

Yazmin A. en

Grado:

El cliente no dejó un comentario.

Keeyawnia B. en

Grado:

Have rentals at reserved location instead of sending customers 20 miles out of the way and then charging extra fees because the went 15miles over the original miles. Very tasteless.

William A. en

Grado:

I had a great experience. The staff was super friendly, it was an easy transaction and they had the vehicle I needed!

Steve B. en

Grado:

El cliente no dejó un comentario.

Joseph F. en

Grado:

The location is a bit off the beaten path but not too bad.

Alicia S. en

Grado:

Ron was excellent, the customer service at this location was perfect. I look forward to seeing Ron soon in tge next couple of montgs to finalize my final transition.

Hayashi M. en

Grado:

Jenny was amazing and provided excellent customer service. I look forward to coming back for my future Uhauls.

Phillip P. en

Grado:

Not sure what happened, but this rental incurred a mileage surcharge, and my last rental had a fair cushion. Wondering if the u-haul requested change in drop-off location caused a miscalculation. Anyway, the mileage charge was disappointing, esp given out turning in the truck a day early.

Rob R. en

Grado:

Oceana Storage is not a large drop off location. There is not a lot of room to park the trucks and trailers. The staff was very helpful.

raymond D. en

Grado:

El cliente no dejó un comentario.

Kristen B. en

Grado:

We just dropped off, they were already closed. Convenient location and had a drop box.

Michael H. en

Grado:

I told them three different times that my rental was one way out of town to Lake Mary, FL. He told me three different times not to worry about it that I could drop it anywhere. I even stopped by OSS the morning I left Virginia Beach to tell him that I was getting away late and to extend my drop...again-"don't worry about it". When I got to the drop in Lake Mary, the mgr said that it was entered as a local rental/return and he couldn't take it. If he did, he would have to charge me an exorbitant out of state/wrong place drop fee.

JAMES C. en

Grado:

El cliente no dejó un comentario.

MONICA S. en

Grado:

Extremely favorable experience

Tay B. en

Grado:

El cliente no dejó un comentario.

james S. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

El cliente no dejó un comentario.

Pernell J. en

Grado:

When I came in for my reservation pick up there was a sign on the door saying will be back at 1:30pm when I had a pick up time for 12:00pm.

Tara S. en

Grado:

El cliente no dejó un comentario.

Shareena H. en

Grado:

El cliente no dejó un comentario.

Richard C. en

Grado:

El cliente no dejó un comentario.

Latoya B. en

Grado:

N/A

Wade H. en

Grado:

Trailer had bald completely worn out tires-gave me another trailer and right brake and turn signal light did not work. I had to take it since they did not have another. I had made reservation in Hickory and had paper work with reservation number me with me but they said UHaul's computer was old and no good. Also, they charged me $30 for insurance which I did not want and one of the men there was to correct it. When I returned the trailer at Hickory I was told they had not deducted the fee and was $118.00 instead of $78 plus tax. I have the paper work from The Va. location and it is signed indicating it was to be corrected but it is not. These guys were more concerned about a dog that had gotten loose than helping theirt customers.

LINDA R. en

Grado:

MUCH MORE HELPFUL AFTER THEY LEARNED OF FEW ISSUES I HAD IN THE BEGINNING

TONIE W. en

Grado:

El cliente no dejó un comentario.

SUSAN V. en

Grado:

AWESOM guys!!! The van was SUPER!!!

charles D. en

Grado:

El cliente no dejó un comentario.

scott S. en

Grado:

El cliente no dejó un comentario.

Nikolay N. en

Grado:

El cliente no dejó un comentario.

calvin C. en

Grado:

El cliente no dejó un comentario.

Taeylor B. en

Grado:

El cliente no dejó un comentario.

candice B. en

Grado:

Was billed for two days when van was returned at appropriate time for one day of service..was overcharged and need help clarifying charges..will dispute bill through visa if necessary..please get back to me

David H. en

Grado:

The van worked perfectly for our needs! It was trashed in the back, but I know the van was just delivered to the pickup location; so, I don't blame this place for the condition of the van. The business I picked it up from has great service, very friendly!

tamara W. en

Grado:

The vehicle was dirty on the inside. There was an issue with the system and I was not able to sign a contract. This was not the fault of Oceana, they were great. I felt a little nevous about driving without proper documentation. I called U-haul's 800 number and they were helpful.

Steven S. en

Grado:

Trailer worked fine, staff was friendly. Used the trailer over a 700 mile trip without any mechanical or electrical issues at all. Towed very nicely behind my F350.Painless.

Katarina P. en

Grado:

El cliente no dejó un comentario.

Jing J. en

Grado:

The lady at the desk was so nice and patient with me, i do not speak good enlish and sofie helped me out so much when the other locations did not.

Colleen C. en

Grado:

El cliente no dejó un comentario.

Dionisius W. en

Grado:

Location and available rentals inaccurate online AND via phone customer service

Johanna N. en

Grado:

El cliente no dejó un comentario.

charles D. en

Grado:

Very professional.

BECKY T. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

Steven D. en

Grado:

El cliente no dejó un comentario.

Robin F. en

Grado:

El cliente no dejó un comentario.

Ayden R. en

Grado:

Sophia & David are awesome !

James B. en

Grado:

El cliente no dejó un comentario.

Sophia D. en

Grado:

El cliente no dejó un comentario.

nick B. en

Grado:

Really great customer service. Thank you

FELICIANO C. en

Grado:

Sophia is AMAZING !!! this location HANDS DOWN BEST CUSTOMER SERVICE !!! SOPHIA IS THE GO TO GIRL FOR EVERYTHING YOU NEED NOT JUST UHAUL BUT ALSO STORAGE NEEDS!!! THANK YOU SOPHIA YOURE AWESOME !

Mary H. en

Grado:

El cliente no dejó un comentario.

Hoyte C. en

Grado:

El cliente no dejó un comentario.

Gregory W. en

Grado:

El cliente no dejó un comentario.

Ishaac B. en

Grado:

Super friendly and helpful. It makes me want to move more often.

Charles S. en

Grado:

El cliente no dejó un comentario.

Donnalee D. en

Grado:

I will say even thought the van I rented was new it only had 2500 miles, who ever used it before me had spilled oil in the back and hadn't bothered to clean it or tell anyone.Then somewhere in the back there was a leak and my items got damaged by the leak when it rained. Sophia the manager was great, very friendly and concerned about the problems I had. I would definitely recommend this place to other people.

Gina W. en

Grado:

Very nice and professional

Christopher H. en

Grado:

El cliente no dejó un comentario.

Roger H. en

Grado:

Arrived a little bit earlier than anticipated but was taken care of even before the store opened very accommodating and polite

Darlene M. en

Grado:

Easy and convenient way to return vehicle.

Kristen F. en

Grado:

I was charged outrageously for gas. I only drove 12 miles and then they charged me 33.95 for it. I was also told that I would be charged only $68.03 for the truck and my card was charged $78.05. I’m so upset about this move and experience and I’m looking to talk to someone higher up.

James W. en

Grado:

The staff was very helpful.

Andrew D. en

Grado:

El cliente no dejó un comentario.

Glenn O. en

Grado:

El cliente no dejó un comentario.

Robert J. en

Grado:

El cliente no dejó un comentario.

Sharon G. en

Grado:

El cliente no dejó un comentario.

Kasia J. en

Grado:

El cliente no dejó un comentario.

Brent A. en

Grado:

El cliente no dejó un comentario.

Daniel S. en

Grado:

Until I tried to reserve e a van, I never knew this place existed. Even then, it is well off the beaten path. The van floor wasn't cleaned since the last customer. Having said all this however, the folks there were top shelf! The girl behind the counter is a sweetheart and the gentleman that brought the van to us was very professional and courteous. I would go there for future business.

frank K. en

Grado:

El cliente no dejó un comentario.

Jade G. en

Grado:

El cliente no dejó un comentario.

DENNIS H. en

Grado:

El cliente no dejó un comentario.

Ike N. en

Grado:

Sophia was outstanding. She has always taken great care of us, even when we needed a rental at the last minute. If you are in the market for a rental, Sophia is who you want to call. Great job!

Lennard G. en

Grado:

El cliente no dejó un comentario.

michael B. en

Grado:

El cliente no dejó un comentario.

Amberly S. en

Grado:

El cliente no dejó un comentario.

Lisa B. en

Grado:

The man working was really friendly and nice.

Ike N. en

Grado:

As always, Nicole was excellent. I was in and out in no time. Will always have my business.

JACOB S. en

Grado:

El cliente no dejó un comentario.

Tracy M. en

Grado:

This is my second time back to this location. Nicole was terrific. Very personable and professional. I will rent there again.

Richard H. en

Grado:

El cliente no dejó un comentario.

FRANK W. en

Grado:

El cliente no dejó un comentario.