Customer Reviews for Oceana Auto LLC
(U-Haul Neighborhood Dealer)

169 reviews

5170 W Polk Rd   Hart, MI 49420

(231) 873-5095

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 873-5095

5170 W Polk Rd
Hart, MI 49420

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I’d spoken with a person earlier, and he instructed me where to drop the trailer off, so I simply backed in after hours, unhooked and left. Very simple process.

rodger marks 
Rating:
5.0

Everything was quick and easy for rental.

jennifer wisenbaugh 
Rating:
4.0

Customer did not leave a comment.

Sabrina West 
Rating:
5.0

Customer did not leave a comment.

Gary Harless 
Rating:
3.0

Customer did not leave a comment.

Jeff Kelly 
Rating:
3.0

Customer did not leave a comment.

Dave Bueker 
Rating:
5.0

Nothing.

Daniel Woodhead 
Rating:
4.0

Customer did not leave a comment.

LARRY JOHN VOLKERS 
Rating:
3.0

I never received a final bill via email like I was told I would.

Mark Verschueren 
Rating:
2.0

Drop off was across the road from a salvage yard. Not very well marked. Salvage yard was closed but someone in the rear of the property was clearly target shooting.

Brian Godde 
Rating:
5.0

Staff was friendly and knowledgeable and got me everything I needed to rent my trailer. I needed my rental for a few extra days and they were very helpful in getting me situated so that the extension was possible. Trailer was clean and worked very well with no issues. 10/10! Highly recommend.

Megan Garwood 
Rating:
5.0

Customer did not leave a comment.

Anne Letherby 
Rating:
5.0

Everything worked perfectly here for afterhours drop-off.

Gregory Czarnik 
Rating:
5.0

The address did not match what was on the sheet. It took me 5-10 minutes to find the location. You need to better describe the location. The address lead me to a driveway to a house.

Steven Smith Jr 
Rating:
5.0

Great experience with Ocean Auto. They made the process easy and painless.

Geoffrey Harlow 
Rating:
5.0

Customer did not leave a comment.

Paul Drelles 
Rating:
5.0

Customer did not leave a comment.

Jesse Leonard 
Rating:
5.0

Customer did not leave a comment.

Ron Urbin 
Rating:
5.0

Customer did not leave a comment.

Brian Wheeless 
Rating:
4.0

Customer did not leave a comment.

kevin webb 
Rating:
5.0

great experience.. would rent from Oceana Auto again.

HEINZ ZIELKE 
Rating:
3.0

Customer did not leave a comment.

Ena Baker 
Rating:
5.0

Appreciated the ability to drop off after hours. No clear obvious place to leave the UHaul but there was plenty of room to park it.

Mark Hermann 
Rating:
5.0

Customer did not leave a comment.

Gary Harless 
Rating:
5.0

The rental went smoothly after I realized that I hadn’t looked at the address (on the reservation) and first when to another rental location. They directed me to the right place. The equipment was clean and performed perfectly. The staff was friendly and helpful.

Teresa Cox 
Rating:
5.0

Customer did not leave a comment.

Scott Burrows 
Rating:
3.0

Address misleading

Gary Kupper 
Rating:
3.0

Customer did not leave a comment.

Christine Wallace 
Rating:
5.0

Wonderfully courteous staff! Helped quickly with a smile!

catherine luick 
Rating:
4.0

Customer did not leave a comment.

Charles Holm 
Rating:
5.0

Customer did not leave a comment.

Gary Gilman 
Rating:
4.0

After hours drop off app needs work. Camera doesn’t allow pictures so you are unable to complete the drop off process. I’m wondering if I was charged extra for not being able to complete the online portion?

Adam Morris 
Rating:
5.0

Customer did not leave a comment.

ray stowers 
Rating:
5.0

Customer did not leave a comment.

Charles Gale 
Rating:
5.0

Customer did not leave a comment.

Paul Colombo 
Rating:
3.0

Customer did not leave a comment.

Nicole Hough 
Rating:
4.0

Was fine

Lewis Squires 
Rating:
5.0

Customer did not leave a comment.

Francesco Migliore 
Rating:
5.0

Customer did not leave a comment.

Douglas Basler 
Rating:
3.0

very kind and helpful

David Glover 
Rating:
5.0

Customer did not leave a comment.

Kerry Mendians 
Rating:
4.0

Customer did not leave a comment.

JASON COMBS 
Rating:
3.0

Customer did not leave a comment.

Maria Ramirez 
Rating:
5.0

Customer did not leave a comment.

ken dahl 
Rating:
5.0

Customer did not leave a comment.

Marvin Wusthoff 
Rating:
4.0

Not change pick up locations after the reservation is made

DONALD MCNICHOL 
Rating:
5.0

Customer did not leave a comment.

Katheriyn McCoy 
Rating:
5.0

Customer did not leave a comment.

John Pische 
Rating:
3.0

Customer did not leave a comment.

Steve Wendell 
Rating:
5.0

Customer did not leave a comment.

Jarard Heuft 
Rating:
5.0

Customer did not leave a comment.

BURWELL TATUM 
Rating:
5.0

Customer did not leave a comment.

John Boomsma 
Rating:
4.0

Customer did not leave a comment.

Neil Erickson 
Rating:
5.0

Customer did not leave a comment.

Elissa Griffin 
Rating:
4.0

Customer did not leave a comment.

Gregory Czarnik 
Rating:
5.0

Customer did not leave a comment.

JohAnne Davey 
Rating:
3.0

Customer did not leave a comment.

Kendra Garten 
Rating:
4.0

Customer did not leave a comment.

Robert BlairIII 
Rating:
3.0

Customer did not leave a comment.

Debra Holloway 
Rating:
3.0

Customer did not leave a comment.

JOHN ROBERT SHAFER 
Rating:
4.0

The guys here are great friendly and very helpful

DERRICK DEANE CURTIS 
Rating:
2.0

Was told to just park truck where ever. Wasn't giving me a signed receipt of drop off until i asked for it. Lazy crew.

april dixon 
Rating:
5.0

trailer was not tall enough to fit items i needed to move i made it work but could have used a taller trailer.otherwise it worked out

DERRICK DEANE CURTIS 
Rating:
5.0

Customer did not leave a comment.

EUGENE JAMES PAPES 
Rating:
5.0

Customer did not leave a comment.

SCOTT KEUR 
Rating:
5.0

Great guys at the facility.

MICHAEL EDWARD MYERS 
Rating:
5.0

quick, simple, good service, well maintained equipment.

Daniel Hooker 
Rating:
5.0

Customer did not leave a comment.

Tamara Moubray 
Rating:
5.0

I have rented from Oceana Auto before. Jesse was the man both times. Easy to deal with, quick with the rental papers and knowledgeable.

Allen Arneson 
Rating:
5.0

Customer did not leave a comment.

Deborah Ochs 
Rating:
5.0

Customer did not leave a comment.

ROBERT HILL 
Rating:
5.0

It is a small operation but the equipment was in good shape and the personal were friendly and knowledgeable

Ronald Krone 
Rating:
5.0

Customer did not leave a comment.

William Barnes 
Rating:
2.0

I had a reservation for a 4x8 trailer and two days before my pick-up, they notified me they did not have that trailer. I had to take a larger trailer 6x12 and pull it from MI to MO. This was very difficult and it costed extra gas and wear/tear on my truck to pull. I requested an additional 12 hours and they said no problem. When I arrived in St. Louis, they charged me an additional day. I sent in a complaint but have had no response.

Craig Morley 
Rating:
4.0

Customer did not leave a comment.

Kurt Johnson 
Rating:
4.0

This was a small local business, but the counter person was very good- friendly, knowledgeable, quick. They did well.

David Gimbutis 
Rating:
5.0

Customer did not leave a comment.

Oceana Auto LLC 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Keller 
Rating:
4.0

Tell the person returning the u haul equipment that they will not see a sign for Oceana Auto, but rather it is a totally different business... something like Trading Post... can't remember exactly. There might be something stuck in the window that says Oceana Auto, but when driving by you would never notice that. I can't believe there is no place in Ludington, MI that will take a U Haul trailer!

Kay Hicks 
Rating:
5.0

Customer did not leave a comment.

Anacleto Ayala 
Rating:
4.0

Customer did not leave a comment.

GARY PAUL DOODY 
Rating:
5.0

Great and helpful staff. The only negative is the building is a Mechanics shop and as such isn’t the most inviting. The counter area (where you get helped) was tidy. When I arrived I was greeted with a smile and immediate help!

CATHERINE MCATEE-LUICK 
Rating:
5.0

Great service, super fast pick up and drop off. Very easy rental. Thanks!

Ramsay Barnes 
Rating:
4.0

Customer did not leave a comment.

Tim Beyer 
Rating:
5.0

Customer did not leave a comment.

Mike Garza 
Rating:
4.0

The staff here is always professional, courteous, and prompt.

Stan Kraner 
Rating:
5.0

Everything was fine! The only Inconvenience was we had to drive to a different location to pick up then we requested.

Paige Shillinger 
Rating:
4.0

Customer did not leave a comment.

James Crum 
Rating:
4.0

Very easy drop-off, like the app.

Gregory Czarnik 
Rating:
4.0

Customer did not leave a comment.

JACK STEVENS 
Rating:
5.0

Customer did not leave a comment.

JOHN DE ROULE 
Rating:
4.0

Customer did not leave a comment.

Carol Spence 
Rating:
5.0

Customer did not leave a comment.

Oceana Auto LLC 
Rating:
5.0

Customer did not leave a comment.

RANDALL DUANE NELSON 
Rating:
5.0

I love working with the folks at Oceana Auto!

Bradley Beagle 
Rating:
3.0

Customer did not leave a comment.

Michael Ulnick 
Rating:
5.0

Customer did not leave a comment.

Wilfred Regan 
Rating:
5.0

I consistently rent from Oceana and always enjoy the experience. They are friendly, quick and easy to work with.

Bradley Beagle 
Rating:
2.0

The Uhaul facility in Escanaba hooked the trailer up for us so we had no idea how to unhook it and we received no assistance from the staff.

Brandon Child 
Rating:
5.0

Super fast service and tons of parking space to maneuver vehicle and trailer. Easy access right off the highway.

Raymond Wheelock 
No reviews have been submitted for this location.

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