Customer Reviews for Ocean Marine Services Oahu LLC
(Distribuidor de U-Haul del vecindario)

337 comentarios

99-1076 Iwaena St   Aiea, HI 96701

(808) 944-1161

Location Hours

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.
Horario especial
  • 5/31/2021: cerrado

Services at this Location:

Contáctanos

(808) 944-1161

99-1076 Iwaena St
Aiea, HI 96701

Services at this Location:

Location Hours

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 12 p. m.
Horario especial
  • 5/31/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Manuela G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Siloma B. 
Clasificación:
5.0

Bud was an exceptional guy! Knowledgeable, friendly, and answered all of our questions! We will definitely come back if we need the use of another truck or van.

Angela L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
3.0

I was charged $15 for a cleaning fee. I'm not exactly sure why. Tried contacting uhaul but couldn't get through.

Ethelle G. 
Clasificación:
4.0

Having to put multiple numbers as secondary and/or alternative contacts was silly. My wife as a teacher and my son in high school are get texts and phone calls to verify me renting a truck during school hours????!!!?

colby W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
5.0

U-haul mechanics need to fix tire pressure sensor, there was a warning light/msg on dash that right front tire had low pressure but tire was ok. Safety check sticker also expired 3 months ago back in December.

Randall Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary P. 
Clasificación:
5.0

Professional and friendly customer service.

Gerry B. 
Clasificación:
5.0

Bud always does a great job, don't hesitate go get your moving needs here! Always with Aloha!

Matthew L. 
Clasificación:
5.0

Bigger sign out front

damion C. 
Clasificación:
3.0

El cliente no dejó un comentario.

John Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Takiodrwis E. 
Clasificación:
5.0

Bud Dwelly is very friendly and was spot on with what I needed. Outstanding service!!

david L. 
Clasificación:
2.0

Charged a $50 late fee after extending my rental the day before. Of course it's a holiday weekend so I can't get my money back until Tuesday. "Hawaii tax" is already crazy high rented uhauls several times in the past. bigger trucks traveling over state lines have never cost more than $100. $215 to go a few minutes down the road a few times? That is absolutely absurd.

Chris S. 
Clasificación:
5.0

Keep the high level of service you have.

DEMEH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne A. 
Clasificación:
5.0

Bud was very friendly and provided outstanding support!

david L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ztrek E. 
Clasificación:
4.0

The vehicle was clean but maintenance was needed. It needed an alignment. The steering would pull to the right and the fronts tires were half bald. The facility wasn't welcoming, to much equipment was stored . I wasn't sure if I was at a U-Haul facility or a junkyard. I was a bit hesitant to go in the gate and the office wasn't clearly visible to find. Once I was over the initial shock of the facility I was impressed with the smooth process of the pick up and drop off of my rental truck. I gave an above average because of the rental process.

DEREICK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN B. 
Clasificación:
5.0

There is noten to improve just needs a regular parking lot so you dont need to walk far up the road to get to your rental to pick up

anthony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin W. 
Clasificación:
3.0

Need to discuss my bill, seems like I was over charged by $40. I tried calling them twice, very hard to get ahold of and no callbacks. Other than the bill, everything else was fine.

Shawn L. 
Clasificación:
1.0

Office was gross and it looked really sketchy. I was not made aware the there would be a $50 late fee if I dropped it off after the estimated time. I assumed 5 hours would suffice but I was wrong. When I called the office to inform them I would be later, nothing was mentioned either. Probably go to a different location next time.

SHAWNA RAE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jessamae B. 
Clasificación:
5.0

this guy BENJAMIN ARCAMO is such a liar. My name is Bud and I am the only one who works here at Halawa Uhaul. He came in asking me why I shortened his time, I told him i didnt and I am the only one who works here, but sometimes Corporate Traffic will arrange some things to squeeze in another customer. But theres only 3 people who work at the corporate traffic and they are all woman but Ben said "HE" it wasnt me and theres no "he" in traffic nothing was wrong with his rental. But he didnt put fuel, parked overhanging in our neighbors driveway which our neighbors hates when this happens and always calls the police on us, and also he left his water bottle in the truck and rocks on the floor so he didnt clean the truck. He said he got penalized for late and truck bed was dirty. No, he didnt pay late fee and no truck bed was clean. These pictures were taken in my opinion there is nothing worse then someone who changes the story to make someone look bad. And nothing is worse then one who cant admit theyre wrong

bud L. 
Clasificación:
1.0

I reserved a uhaul truck on 12/28, from 9-1 on this date. Before arriving to the office, I received a phone call and advising me my rental time was change. The agent told me my time was change to 9-12. I told him that was not ok with me. He stated that there was a customer waiting got the truck at 1200, and I told him I was already renting the truck from 9-1. He mumbled something and gave me the keys for the truck and told me check the truck for damages? I return the vehicle at 1230 hrs due to traffic at the Ewa Trash site. I still was in my time I rented the truck, and I should not be penalized. Returning the truck across from the Uhaul building, I parked the truck behind the no parking sign and there should not have any violation. Unless the back of the truck bed was dirty, I should not be charge for a cleaning fee. Pleas have a are's supervisor look into this matter.

BENJAMIN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dencil A. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheryl W. 
Clasificación:
3.0

Did not received rental invoice on truck, on 12/16/20. Rented truck for 4 hrs.

Ben A. 
Clasificación:
4.0

Street parking only at this location. Was kind of hard to find parking for my personal vehicle as well as for return of uhaul vehicle. Other than that customer service at this location was excellent. The uhaul agent was very nice and answered all my questions. Uhaul truck was clean and dependable.

Barbara W. 
Clasificación:
5.0

Awesome service

Dennis F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

Bud was awesome and very professional Thank You!!!

NADINE V. 
Clasificación:
5.0

Very good customer service.

Gerald E. 
Clasificación:
5.0

THIS GUY RICHARD GALBIERZ WHO JUST LEFT A NEGATIVE FEEDBACK IS A COMPLETE LIAR. My name is Bud and I am the one who helped him with his rental. I handled his issue right away and we had a new truck out to him in less then 30 minutes delivered. We didnt charge him mileage on the old rental and also didnt charge mileage on the delivery, out of the maybe 50 miles total he only paid for 12 miles. which is equivalent to about $45 discount. He didnt put fuel for the 12 miles he used which was about 12 dollars which every one is required to do and he complained about that and said we did nothing to help him. we gave him an approximate $45 discount for not charging him the miles he used. COMPLETE LIAR

BUD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shyla O. 
Clasificación:
1.0

I am frustrated with the customer service I received from this location. While driving the Uhaul the vehicle lost stability while braking. I reported the vehicle a unsafe to drive. They towed the vehicle away gave a new uhaul. At the end they charged for the gas and made no effort to right the dangerous conditions of the vehicle. Never using this location again

RICHARD G. 
Clasificación:
5.0

Always with aloha, Bud will take care of you, let him know what you need he has you covered. Thank you! 😎🤙🏼

MATHEW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Philip G. 
Clasificación:
5.0

friendly staff and explained everything clearly and answered my questions. Made for easy pick up and drop off.

Bradley B. 
Clasificación:
5.0

Bud is an attentive customer service rep for this location, he is always very helpful, polite and does a great job, I rent at this location exclusively because of the great service. I appreciate Bud, you should also. Mahalos Matthew Lund

Matthew L. 
Clasificación:
4.0

Very nice and professional folks

Gary P. 
Clasificación:
4.0

El cliente no dejó un comentario.

david L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariah M. 
Clasificación:
4.0

Manager was very friendly and helpful.

Lynn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth C. 
Clasificación:
4.0

Location was okay a little harder to find, Customer Service was Great! My agent made things very clear and easy. I would definitely use Haul service again!

Randall M. 
Clasificación:
5.0

Excellent experience for my first time using uhaul rentals.

mellissa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raina B. 
Clasificación:
4.0

finding parking was a challenge but overall excellent service . vehicle was clean. would recommend to friends and i will be back if needed. Mahalo

rufina R. 
Clasificación:
5.0

Post a larger sign outside near the road.

Gregory P. 
Clasificación:
5.0

You need a bigger sign outside.

Gregory P. 
Clasificación:
5.0

I'm very sensitive to smell. First van didn't smell too good so brought it back. Bud took care of the situation and had absolutely no problem exchanging The van for another one to make me happy. He was very professional and efficient. Excellent worker handling everything on his own. Very satisfied. Will rent from that uhaul again.

lori Y. 
Clasificación:
4.0

Parking, but that is really out of your control. This is the third time in three years that I have used this U-Haul location, and I would not even consider using the one closer to me, because they are just that good!

John K. 
Clasificación:
3.0

Needs better parking for that specific location. It's difficult to find a parking spot to return the vehicle. There's only street parking, and it's full because of other businesses nearby. Can't Uhaul get a separate building with parking for it's fleet of vehicles with a fence?

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patty G. 
Clasificación:
5.0

Great customer service! Would definitely recommend/rent from here again.

Chase M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kieth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason M. 
Clasificación:
3.0

They should fix the location because it's inside a shop and gate is always closed because of a guard dog..and they should have own parking not on the street coz it's hard sometimes and they will charge you for parking illegally..

frozer P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ervin H. 
Clasificación:
5.0

fast rental. this guy doesnt waste time. i like it

joe M. 
Clasificación:
5.0

Check-in agent was awesome! Thank you for your kind, welcome, professional service.

Sulinn R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chelsea S. 
Clasificación:
5.0

great service. came back to this location again a week later

Bud D. 
Clasificación:
5.0

excellent service, came on a saturday and there was a line but the young man there handled it well and multi tasked so everyone was out on the road efficiently.

Bud D. 
Clasificación:
2.0

Inspect all vehicles for equipment you "assume" is in the trucks. We got a phone call accusing us of not returning a dolly and furniture pads. When I call to say we didn't have those items and it was not in the truck I got a rude response. When I asked Buddy why didn't you tell me to check for those items and Buddy states "You don't have to check each vehicle, it comes with ALL of our trucks. I clean out each and every truck at it is always there." I told him that he had told us when we picked up the truck "this truck just came in" and maybe that when the truck came in there were not those items in the truck. After I keep on insisting it was not there he responded by saying "well let me make some calls." He later called to apologize stating "we just got this truck in that day and you were right those items were not in the truck." UM YES I told you that to begin with. Do your research before you assume someone just took it!

Selina N. 
Clasificación:
5.0

Excellent service

TERRY A. 
Clasificación:
3.0

El cliente no dejó un comentario.

emilio D. 
Clasificación:
5.0

even though it was really busy saturday morning, the young man who was working by himself got everyone out as fast as he could with very little wait time

Bud D. 
Clasificación:
5.0

This is my first time using Uhaul and it was great. I will definitely use it again and recommend it to others

Leticia M. 
Clasificación:
1.0

This place was ghetto and hard to find and you had to park everything on the street. Not near a gas station and on a hill so it made it look like you used more gas than you did. I would recommend using any other location than this one.

Chawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel V. 
Clasificación:
5.0

Buddy has went above and beyond to help us get the truck on the day we needed it. He kept me posted and did everything he could so we could get a truck. He stayed and work late hours and also went in to work on his day off just to provide the best customer service ever! That is what you call a great employee! His boss should be proud of such a dedicated worker although he didn't care to be paid for the day he went in to work he deserves to be paid! A worker who cares about providing a great service and going above and beyond for their customers should be valued!

NOI T. 
Clasificación:
3.0

Staff was friendly and accommodating.

mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam F. 
Clasificación:
4.0

Parking

kevin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRY M. 
Clasificación:
5.0

Great experience overall!

William S. 
Clasificación:
2.0

No parking and you must find your truck on the street...no military or veterans discount was available. Unsat

Harry T. 
Clasificación:
1.0

One of the worst experiences of my life. The young man that worked there was rude, and quite frankly a liar. Everyone else there was ok but this guy was the worst. He wanted to charge me $25 cleaning fee for a spotless truck. I will never, ever, ever use uhaul again!!! Ever!!

Doug B. 
Clasificación:
5.0

Great customer service!

GREG R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shaynen L. 
Clasificación:
5.0

We needed to pick up early, and they were so nice to let us take care of the paperwork the evening before. We were able to keep our move on schedule!

Bill W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle F. 
Clasificación:
4.0

for a one man team it was pretty good service. Felt for him cause there was a small line waiting.

reynaldo H. 
No se han enviado comentarios para esta ubicación.

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