Comentarios de los clientes para Ocean Marine Services Oahu LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Ocean Marine Services Oahu LLC

Clasificación general:

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Mark S.
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El cliente no dejó un comentario.

Philip G.
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El cliente no dejó un comentario.

Bradley B.
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friendly staff and explained everything clearly and answered my questions. Made for easy pick up and drop off.

Matthew L.
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Bud is an attentive customer service rep for this location, he is always very helpful, polite and does a great job, I rent at this location exclusively because of the great service. I appreciate Bud, you should also. Mahalos Matthew Lund

Gary P.
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Very nice and professional folks

david L.
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El cliente no dejó un comentario.

Mariah M.
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El cliente no dejó un comentario.

Lynn W.
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Manager was very friendly and helpful.

Elizabeth C.
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El cliente no dejó un comentario.

Randall M.
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Location was okay a little harder to find, Customer Service was Great! My agent made things very clear and easy. I would definitely use Haul service again!

mellissa K.
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Excellent experience for my first time using uhaul rentals.

Philip M.
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El cliente no dejó un comentario.

Raina B.
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El cliente no dejó un comentario.

rufina R.
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finding parking was a challenge but overall excellent service . vehicle was clean. would recommend to friends and i will be back if needed. Mahalo

Gregory P.
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Post a larger sign outside near the road.

Gregory P.
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You need a bigger sign outside.

lori Y.
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I'm very sensitive to smell. First van didn't smell too good so brought it back. Bud took care of the situation and had absolutely no problem exchanging The van for another one to make me happy. He was very professional and efficient. Excellent worker handling everything on his own. Very satisfied. Will rent from that uhaul again.

John K.
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Parking, but that is really out of your control. This is the third time in three years that I have used this U-Haul location, and I would not even consider using the one closer to me, because they are just that good!

Jonathan M.
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Needs better parking for that specific location. It's difficult to find a parking spot to return the vehicle. There's only street parking, and it's full because of other businesses nearby. Can't Uhaul get a separate building with parking for it's fleet of vehicles with a fence?

Patty G.
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El cliente no dejó un comentario.

Chase M.
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Great customer service! Would definitely recommend/rent from here again.

kieth K.
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El cliente no dejó un comentario.

Mason M.
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El cliente no dejó un comentario.

frozer P.
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They should fix the location because it's inside a shop and gate is always closed because of a guard dog..and they should have own parking not on the street coz it's hard sometimes and they will charge you for parking illegally..

ervin H.
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El cliente no dejó un comentario.

joe M.
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fast rental. this guy doesnt waste time. i like it

Sulinn R.
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Check-in agent was awesome! Thank you for your kind, welcome, professional service.

Chelsea S.
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El cliente no dejó un comentario.

Bud D.
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great service. came back to this location again a week later

Bud D.
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excellent service, came on a saturday and there was a line but the young man there handled it well and multi tasked so everyone was out on the road efficiently.

Selina N.
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Inspect all vehicles for equipment you "assume" is in the trucks. We got a phone call accusing us of not returning a dolly and furniture pads. When I call to say we didn't have those items and it was not in the truck I got a rude response. When I asked Buddy why didn't you tell me to check for those items and Buddy states "You don't have to check each vehicle, it comes with ALL of our trucks. I clean out each and every truck at it is always there." I told him that he had told us when we picked up the truck "this truck just came in" and maybe that when the truck came in there were not those items in the truck. After I keep on insisting it was not there he responded by saying "well let me make some calls." He later called to apologize stating "we just got this truck in that day and you were right those items were not in the truck." UM YES I told you that to begin with. Do your research before you assume someone just took it!

TERRY A.
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Excellent service

emilio D.
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El cliente no dejó un comentario.

Bud D.
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even though it was really busy saturday morning, the young man who was working by himself got everyone out as fast as he could with very little wait time

Leticia M.
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This is my first time using Uhaul and it was great. I will definitely use it again and recommend it to others

Chawn M.
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This place was ghetto and hard to find and you had to park everything on the street. Not near a gas station and on a hill so it made it look like you used more gas than you did. I would recommend using any other location than this one.

Rachel V.
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El cliente no dejó un comentario.

NOI T.
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Buddy has went above and beyond to help us get the truck on the day we needed it. He kept me posted and did everything he could so we could get a truck. He stayed and work late hours and also went in to work on his day off just to provide the best customer service ever! That is what you call a great employee! His boss should be proud of such a dedicated worker although he didn't care to be paid for the day he went in to work he deserves to be paid! A worker who cares about providing a great service and going above and beyond for their customers should be valued!

mark P.
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Staff was friendly and accommodating.

Adam F.
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El cliente no dejó un comentario.

kevin W.
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Parking

BARRY M.
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El cliente no dejó un comentario.

William S.
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Great experience overall!

Harry T.
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No parking and you must find your truck on the street...no military or veterans discount was available. Unsat

Doug B.
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One of the worst experiences of my life. The young man that worked there was rude, and quite frankly a liar. Everyone else there was ok but this guy was the worst. He wanted to charge me $25 cleaning fee for a spotless truck. I will never, ever, ever use uhaul again!!! Ever!!

GREG R.
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Great customer service!

Stephen P.
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El cliente no dejó un comentario.

Shaynen L.
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El cliente no dejó un comentario.

Bill W.
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We needed to pick up early, and they were so nice to let us take care of the paperwork the evening before. We were able to keep our move on schedule!

Kyle F.
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El cliente no dejó un comentario.

reynaldo H.
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for a one man team it was pretty good service. Felt for him cause there was a small line waiting.

Forrest W.
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El cliente no dejó un comentario.

mathew A.
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The service employee was awesome.

GREG R.
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El cliente no dejó un comentario.

thomas B.
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vehicle was in very good condition, very easy to drive and work with. customer service was very good. if going solo, be prepared to look for parking. if not, it will be a better experience.

Selena K.
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El cliente no dejó un comentario.

Samuel A.
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El cliente no dejó un comentario.

linda K.
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You can't improve on location. That was my only negative. Nice and understanding staff that understood I just needed a truck for a day due to family death and was stressed out.

NOAH E.
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The vendor snuck an extra charge on my card a few days after renting without any notice or receipt.

Lisa L.
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Bud was a professional sales rep.. i would definitely recommend this location.

Howard S.
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Bud was great, I don't know what the other reviews were talking about on Yelp. Bud was very helpful, knowledgeable, respectful. Very accommodating to us when I returned at 4:50 and still needed to get gas. Couldn't be happier with my experience. Thank you Bud.

Calvin M.
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El cliente no dejó un comentario.

CHRISTIAN G.
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On the website, it says this location is open until 5pm. I dropped the vehicle back off before 4pm. There was no one there. So I dropped it off via online app. And now I'm being charged for 2 gallons of gas. I took all the necessary pictures and even included the receipt for the gas I purchased for the truck. Terrible service!

Brent P.
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First submission didn't go through...

DANA C.
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very helpful and easy to rent a vehicle and buy boxes. I've always rented from John, and Bud.

WILLIAM W.
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Wasn't told that I need to go online to return the rental after hours. Was only told to park van on street and leave keys in drop box

William T.
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good , polite ,and very respectable service. thank you sir

katrina S.
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Nothing to improve Bud was a great representative and made sure my experience was great!!!

Sung K.
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El cliente no dejó un comentario.

Fanny E.
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El cliente no dejó un comentario.

Sarah D.
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The employee was beyond rude. My husbands friend took him over there and they decided to leave his vehicle. He parked facing the wrong direction on the street however that is legal in the state of Hawaii. The employee called my cell phone and starts yelling at me and cussing and telling me what an idiot my husband is and that he supposedly stopped a police Officer from giving him a ticket. Didn't let me get a word in at all. Told me to get over there and move it immediately. So we dropped everything and ran over there which isn't a simple task in the middle of moving homes. My friend looked up the law on the way over to confirm he was correct in parking. There was no one even there when we arrived. It was all locked up and no one for us to speak to. My husband said the employee apologized for the voicemail when my husband took the truck back later. However it was not a voicemail and regardless of laws or anyone's personal opinions, no one deserves to be yelled at and treated the way I was. I was not even involved in the pick up or drop off and this man berated me and belittled my husband when it wasn't either of us that parked nor was it illegal. I will absolutely never use this location ever again and I highly recommend someone teach this employee how to speak to customers because that was beyond inappropriate. The vehicle itself was fine and worked well. But the customer service was the worst I've ever seen. Then I received a call today, 2 days later, from a woman employee asking if we had returned the truck. Obviously there is a big mess going on here if they can't even find their own truck. Especially since my husband returned it to the exact spot he'd driven it from and personally handed the keys to the rude employee.

Owen N.
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El cliente no dejó un comentario.

HALFORD I.
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El cliente no dejó un comentario.

michael N.
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They told me that they would send me a receipt later. I asked how much it would be and he would not give me an answer. Come to find out he charges me for 75 miles when I went 39 miles. Then charge me for 20 gallons when I didn't use nearly that much. Would not recommend to anyone.

Alona D.
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My invoice showed an end mileage number that was incorrect and so I was overcharged. I emailed about the error immediately after I received the invoice via email. That was this past Saturday and it is now Tuesday afternoon and I have not received a response yet. I'm at work when they are open so email would be best for me. I even used the email address that they directed me to contact if I had any issues with my invoice. Please have someone respond to me so that I am not overcharged! Alona Dinio (808)265-2802 antisausage@aol.com

robert F.
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Bigger sign outside maybe bright green and orange. Thank You very much and have a nice day.

Odelle L.M A.
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El cliente no dejó un comentario.

steven C.
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El cliente no dejó un comentario.

Gail K.
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El cliente no dejó un comentario.

Teresita S.
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Good Service. No waiting it was fast and easy. The lady gave me options and was very friendly. Will definitely use them again in the future and recommend it to everyone that needs a Uhaul to check them out. BIG MAHALO.

Daniel B.
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El cliente no dejó un comentario.

mark D.
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The cashier was rude. The location looked and felt like a junkyard. The dolley we rented was fine, seemed to be on the newer side.

Robert C.
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El cliente no dejó un comentario.

ROBERT B.
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El cliente no dejó un comentario.

Steven K.
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First of all, the location is basically a boat junkyards. Secondly, I was improperly charged $7.50 for fuel when I put more than enough fuel back in the van. I was told a receipt would be mailed when I dropped the van off, but was not present for the inspection. I received the van at slightly less than 7/8 tank and returned it with more than that. My receipt does not accurately indicate the level of fuel I returned the van with. When I received the van it was parked downhill. When I returned it, I parked it up hill. That is a possible cause for the inaccurate fuel reading, but I in no way should be charge for fuel and this should be reimbursed to my card immediately.

Dexter S.
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El cliente no dejó un comentario.

Larissa R.
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Aiea location was GREAT! Awesome customer service at this location!

william T.
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Although this location was not by choice , I had no problem with their rental. I can not day the same regarding the rental procedure. I had my son dropped me to pick my rental, and to my surprised , my ordered was not placed at all . As I walked to catch the city bus , I was called by customer service personal . I was informed my order was not placed. I was told I could picked the same vehicle at a different location , which was an hour from where I was at . Without transportation , I had no choice but to catch an uber driver . I end up spending more money on Mike's and gas due to customer services error

Emma P.
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The parking was very poor. I was required to find a road parking stall for the uhaul that I rented. Upon return I could not find any stall and drove up and down the road 6 times trying to find something. It was so frustrating, on a busy commercial road there is no parking at all. When I picked up I told the associate, what if I cant find parking when I return, he said oh theres lots of parking you will find something. It was very frustrating.

DANA C.
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John was very helpful and helped me, I was there before the store was open, Dana

DANA C.
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Very helpful and courteous, I like this location for trk rentals.

Lorinda D.
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El cliente no dejó un comentario.

Jennifer B.
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El cliente no dejó un comentario.

Noel O.
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Rude costumer service, poor communication. Unable to answer questions with accurate information. HORRIBLE!! Charged extra fees without explanation. Given different car then the one I choose. So many things gone wrong. Asked to speak to manger, worker stated “manger not in sorry, I can give him your number to call you later” never received a call. This place needs serious help.

EARL O.
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El cliente no dejó un comentario.

Adam W.
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El cliente no dejó un comentario.

Kekoa L.
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Owner is great very helpful easy to deal with have rented from him several times. As for one of his workers thumbs down seems like I was bothering him to help me with my vehicle no customer service skills at all.

Christopher B.
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El cliente no dejó un comentario.

Jeanai L.
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Have the vehicle ready at the pick up site. Vehicle only had a 1/4 of a tank of gas so I had to go straight to the gas station to get gas so this added to my mileage.

Todd L.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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