Customer Reviews for Ocean Grove Mattress And Furniture
(U-Haul Neighborhood Dealer)

477 reviews

120 S Main St   Ocean Grove, NJ 07756

(732) 481-1498

Office Hours

  • Mon-Fri: Closed
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/6/2024: Closed

Services at this Location:

Contact Us

(732) 481-1498

120 S Main St
Ocean Grove, NJ 07756

Services at this Location:

Office Hours

  • Mon-Fri: Closed
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/6/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jameen Murphy 
Rating:
5.0

Excellent customer service!

RUSSELL STEWART 
Rating:
4.0

Customer did not leave a comment.

Maria CAPELLA 
Rating:
5.0

Excellent service, new equipment, great experience.

John Heyburn 
Rating:
5.0

Customer did not leave a comment.

Olivia Morreale 
Rating:
5.0

Customer did not leave a comment.

MIGUEL REYES 
Rating:
3.0

Customer did not leave a comment.

Stephen Windsor 
Rating:
5.0

Customer did not leave a comment.

Craig Corn 
Rating:
3.0

Customer did not leave a comment.

James Slyke 
Rating:
4.0

Customer did not leave a comment.

Jon Leidersdorff 
Rating:
4.0

Good experience overall

Keith Allen 
Rating:
4.0

Customer did not leave a comment.

Brian Clanton 
Rating:
3.0

Not really sure what business is on the site. The inside of the store looked cluttered and I questioned if I was in the right place. The yard itself was relatively clean and organized. I only knew it was the right place because a bunch of labeled equipment was out front.

Mark Frey 
Rating:
5.0

Thé stall is so helpful It is a pleasure to do business there

Jean Arseneault 
Rating:
5.0

Customer did not leave a comment.

John daley 
Rating:
5.0

Customer did not leave a comment.

william truex 
Rating:
3.0

Customer did not leave a comment.

tom fuller 
Rating:
4.0

Customer did not leave a comment.

Robert Haverlin Jr 
Rating:
3.0

Location was fine, just a basic lot at a nondescript business. The question of it being "clean and inviting"? No, but to drop off a truck, it was ok. Had issues with the U-Haul app again (same as truck pick-up in a different location) making it a longer and more difficult process then it should have been.

Brian Canney 
Rating:
4.0

Customer did not leave a comment.

MARIA KAPOUSIDIS 
Rating:
4.0

1) I was unable to pick up my truck because I arrived late. This resulted in me waiting on hold/speaking to customer service agents for 41 minutes while standing in the hot sun until I was able to pick up the truck. How is this acceptable? 2) When I finally got into the truck, I found that the rear driver's side tire pressure was 30 psi less than the required pressure (as listed on the door frame sticker. I then had to spend a half hour performing preventative maintenance on the vehicle so I could drive it safely. Ridiculous.

Jonathan Weinberg 
Rating:
5.0

Customer did not leave a comment.

EDWIN ORTIZ 
Rating:
5.0

Needs a wheel alignment, and brakes & suspension checked. I've driven trucks over twice as big, for Coke and Perrier, but this truck was a little scary/tricky. If I didn't have any experience, that truck would have been a nightmare and more than a little dangerous. The steering is loose, but WAY loose turning left around a bend. Suspension would have been fun, if it were a bounce pit. PA roads would not be recommended. Brakes ... "iffy" Other than that, no problems using U-Haul or the Ringoes/Neptune locations, again. Bill

Bill Bevich 
Rating:
5.0

Customer did not leave a comment.

Bret Kobler 
Rating:
5.0

Customer did not leave a comment.

Lauren Aufiero 
Rating:
5.0

Dropped off after 5:00 PM, loved how we were able to do return on line. Process was very efficient

Deborah Kelly 
Rating:
1.0

Fire the RUDE fat blonde lady that did NOT want to assist me and she did NOT want to work in the first place as she stated when I came in prior days to me renting the truck. Also someone should physically be in the office at seven AM

Alberto Colon 
Rating:
5.0

Customer did not leave a comment.

Ryan MacMorris 
Rating:
5.0

Everything was great at all levels

Jean Arseneault 
Rating:
5.0

Customer did not leave a comment.

Jean Arseneault 
Rating:
5.0

Customer did not leave a comment.

margaret kerekes 
Rating:
1.0

I was charged a $20.00 after hours fee. Truth is…I dropped off the truck at the prearranged time..9 am on 11/22…the place was closed and no one home….I should not be charged because the place was not open…keys were left in drop box…receipt came at around 9:50 am…not right…will tell all to avoid UHaul…will not use again.

William Lynch 
Rating:
4.0

Customer did not leave a comment.

jeffrey weber 
Rating:
3.0

Sorry, they were closd when I arrived so I can't really give feedback.

jennifer jones 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cao 
Rating:
4.0

Easy without help

Tess Martin 
Rating:
3.0

It was closed and raining when I got there, but it had trucks, and I was able to rent one of said trucks.

Daniel Balder 
Rating:
5.0

Customer did not leave a comment.

Catherine Moore 
Rating:
5.0

The UHaul rep was friendly and helpful..

kate fitch 
Rating:
3.0

Customer did not leave a comment.

robert donegan 
Rating:
2.0

Seemed very shady. Looks like the place is closed. Would not feel comfortable there alone at night. It did have a large lot, close to major roads.

FRANK MCCANN 
Rating:
1.0

I was refused dropoff at multiple locations.

SETHANDREW HOOPER 
Rating:
5.0

Very easy and super helpful. Highly recommend.

Nick Clites 
Rating:
5.0

The agent was super nice and helpful I look forward To do business again in about 3 weeks again .Thank a million for such a good service. Jean

Jean Arseneault 
Rating:
4.0

Customer did not leave a comment.

Nancy Villani 
Rating:
5.0

Customer did not leave a comment.

Nicholas Juliano 
Rating:
5.0

Customer did not leave a comment.

Judith Roman 
Rating:
3.0

I just had a problem with the GPS location not allowing me to complete the process online. I had to call U-Haul to have them do it.

Krista Murgittroyd 
Rating:
3.0

Every time I am there the spot is a cell phone dead zone and I have trouble with the mobile app

Keith Smith 
Rating:
1.0

Customer did not leave a comment.

Jillian Wojnar 
Rating:
5.0

Was very happy w the service, truck; both pickup and dropoff. Verynsmoothband efficient process.

William Gryszka 
Rating:
3.0

Why was I charged $21 for "After hours service fee" when all I did was drop the keys in a drop box?

Matthew Candeloro 
Rating:
4.0

The 15-foot truck was parked in a very tight spot! Please keep in mind that your renters don't have a lot of experience driving trucks of this size, so please make it easier for them to get in & out of the spaces.

Margaret Bernhardt 
Rating:
5.0

Customer did not leave a comment.

Cyndi Nardone 
Rating:
5.0

The atendent was very helpful in everything!!! Great service

Gil Lima 
Rating:
5.0

Customer did not leave a comment.

James Robinson 
Rating:
5.0

Very nice Representative at this location. She was extremely helpful and patient with us, explaining the rental process clearly and precisely. I wish I could recall her name, but if you can, please thank her for us. My wife and I appreciated her help!

James Robinson 
Rating:
3.0

Everything was fine except the additional fees you will pay once all is said and done $20 turned into $60. I ly uses the van for 2 hours.

Azelia Hudson 
Rating:
2.0

Customer did not leave a comment.

Charles Shields 
Rating:
3.0

Everything was good. The lady working there was very helpful.

Troy Frazier 
Rating:
2.0

It was a pretty sketchy lot and we dropped the truck on a Sunday afternoon and there was no one around and no one answered the number we were told to call. I did a self-return on-line but it still felt a little unresolved.

David Stupar 
Rating:
3.0

Be accurate in your prices. I was charged twice and awaiting for a resolution from the company, no one has contacted me yet.

Deitra Walton 
Rating:
5.0

Muy excelente y professional

MIGUEL PENA-SANCHEZ 
Rating:
5.0

Internet connection with the app

umit kaygisiz 
Rating:
3.0

Customer did not leave a comment.

Jonathan Muniz 
Rating:
5.0

MAYBE HAVE A RUNNER SO IT'S A LITTLE EASIER TO GET IN & OUT OF TRUCK. ALSO IMPROVE THE POWER STEERING. KIND OF HARD MAKING TURNS.

ANGELA WRIGHT 
Rating:
5.0

Customer did not leave a comment.

George Bress 
Rating:
5.0

Customer did not leave a comment.

joao pessoa Jr 
Rating:
5.0

Customer did not leave a comment.

DEZHON SHORTER 
Rating:
3.0

Customer did not leave a comment.

Theresa Scott 
Rating:
5.0

Great service & and ease of use.

GEORGE BATES JR 
Rating:
4.0

The UHaul service person was amazing! However, the website said that the rental could get picked up at 8:00 am, but the store doesn't open until 10:00 am. The website should be corrected to match the actual store hours. But again - the woman who took care of me was AMAZING!

AUGUST STOLL 3RD 
Rating:
5.0

Customer did not leave a comment.

LOUIS ECCLESTON 
Rating:
4.0

Customer did not leave a comment.

William Reagan 
Rating:
3.0

Had a one hour delay checking out truck because I was not made aware that if I check out past the reservation time it is assumed I am not going to pick it up. Had to call H-Haul for assistance - wait time was 45 minutes!

STEPHEN AMES 
Rating:
3.0

Car was too much noisy condition was’t good for long trip , please fix the mat car

Seyed Mirbaghri 
Rating:
5.0

Customer did not leave a comment.

John Keane 
Rating:
3.0

Customer did not leave a comment.

Kyle Campanile 
Rating:
5.0

Customer did not leave a comment.

KATHERINE COLEMAN 
Rating:
2.0

Creepy abandoned mattress store. Glad I didn’t have to return at night.

Christopher Congiusta 
Rating:
2.0

Customer did not leave a comment.

Kevin Russell 
Rating:
5.0

Customer did not leave a comment.

limardo razel 
Rating:
5.0

Customer did not leave a comment.

ANTHONY AMATO 
Rating:
2.0

Maintain vehicle. The drivers door kept popping open while driving. No windshield wash in reservoir. Once I got to my location had issues with transmission & reported everything when I returned vehicle. Allow more mileage, got detoured & spent a 1/2 hr on hold to get more mileage.

Robert Christensen 
Rating:
1.0

The trailer was infested with ants, but since they close at noon I was stuck with what I got. I had to bleach it clean as I was moving furniture, but I didn’t get them all. I now have to sanitize everything I moved. Terrible experience.

Alfred Ballerini 
Rating:
5.0

Perfect

anthony amato 
Rating:
4.0

Customer did not leave a comment.

Henry Tomasuolo 
Rating:
5.0

Customer did not leave a comment.

DIANE BRODNIK 
Rating:
1.0

Drop location U Haul gave me was 40 mini minutes form my house to find one on my own close to my house to drop off truck. Website was not working and person on phone was not helpful Bad experience form start to finish

Steven DiSandro 
Rating:
3.0

Better customer service!!!!

TJ Dimuzio 
Rating:
5.0

Customer did not leave a comment.

meir araman 
Rating:
5.0

Customer did not leave a comment.

Samuel Mcmickle 
Rating:
5.0

Customer did not leave a comment.

RICHARD STIMPSON 
Rating:
2.0

Customer did not leave a comment.

Margaret Dowling 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PICONE 
Rating:
5.0

Customer did not leave a comment.

Kenneth Epstein 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER TURKIEWICZ 
Rating:
5.0

Wouldn't answer the door. Went to another Uhaul location, they said just drop off the key. Tried calling Uhaul 3 times for drop off, couldn't get through. But for me the location was great so I didn't care about my other complaints.

Kevin Chambers 
Rating:
4.0

Customer did not leave a comment.

John Buehler 
Rating:
1.0

Customer did not leave a comment.

Maya Trisolini 
No reviews have been submitted for this location.

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