Customer Reviews for Ocean Bluff Automotive
(U-Haul Neighborhood Dealer)

508 reviews

969 Ocean St   Marshfield, MA 02050

(781) 834-6009

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(781) 834-6009

969 Ocean St
Marshfield, MA 02050

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

LORENE S. 
Rating:
5.0

nothing at all ! perfect experience!

JEAN B. 
Rating:
5.0

The entire experience was easy and great,

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Received Truck with 1/8 of a tank and required by contract to return with 1/4 or greater. Ordered two wardrobe boxes at pickup not available. Engine light went on during travel to CT. All gauges were normal, assume oil change required.

Richard S. 
Rating:
4.0

The truck has serious wheel balance issues and was basically undriveable at certain speeds. A refund is desired.

David A. 
Rating:
4.0

I'm still waiting for UHaul to email me the itemized eebtal bill of $176, thank you!

ELIZABETH O. 
Rating:
4.0

Customer did not leave a comment.

Bennett M. 
Rating:
1.0

This location, too, was difficult to find because there weren't any signs telling me it was a Uhaul drop-off location. I dropped off the key, then after I left the owner soon called me to tell me he was charing me $100 for the half-armchair in the truck that did not belong to me in the first place. Overall, I was charged for a piece of furniture that did not belong to me, and I had to pay for the Uhaul movers for two hours when they were only there for a half hour because of the delay Uhaul required of me to change. The whole day was an absolute mess and extra stress to an already hectic-moving-day.

Molly P. 
Rating:
5.0

Customer did not leave a comment.

Anne Marie W. 
Rating:
3.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

Jim A. 
Rating:
4.0

The location was fine . the U-Haul App sucked!!!!!!!!! Fortunately there was a friendly customer service representative that spent over an hour with me to get the App to work correctly. First i arrived late for the pick up so i was locked out. The first rep i spoke wit fixed that in about 15 minutes. It still would not work, so i called back and spent over an hour wit the second rep. i was told I would receive a call from a U-Haul representative the day after I dropped the vehicle off since I did not agree wit the invoice. I did not use the blankets but was still charged $10. Did not enjoy the the turn in process either. Also why do you have to call people to ask if they know me? U-Haul called people after they had gone to bed. The lateness was due to the bad UHAUL App. I am borrowing a friends pick up next time!!

Brian B. 
Rating:
5.0

Customer did not leave a comment.

SUZAN B. 
Rating:
3.0

Customer did not leave a comment.

SANDIA C. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
3.0

Customer did not leave a comment.

paul H. 
Rating:
1.0

Horrible app experience! Never again!

Leah P. 
Rating:
5.0

Customer did not leave a comment.

Juan T. 
Rating:
5.0

Friendly and helpful.

JULIAN H. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Great customer service ! Thanks guys

Timothy C. 
Rating:
2.0

The truck wasn't road worthy after picking up the truck when we got onto the highway. If you tried to go over 45/50 mph the truck felt like it was coming apart. Totally unsafe. I and upon returning it the parking lot was so congested. I had to wait 20 minutes just to get in a full refund should be in order and someone should talk to these people about the equipment.

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Seamless pick up and drop off. People were friendly and very helpful.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
5.0

Jimmy was extremely accommodating as we needed a van last minute van which he helped us make our daughters move a success. The van allowed for a full box spring, mattress, coffee table, sofa table, many boxes, etc. it had AC which was nice on a warm day and we felt safe and secure driving over 200 miles round trip Thank you very much for helping us move when we experienced unforeseen Troy le with our large SUV.

Mary Y. 
Rating:
1.0

Not this locations issue. I had a reservation confirmation to pickup at 8a in Kingston Ma. The U-Haul app wouldn't allow me to check-in. After waiting a half hour for a callback , then another half hour to then be told no truck was available at the location. I then had to drive a half hour to another location to get a truck . Then a half hour out of my way to Return to the location that wasn't where my confirmation was. Horrible experience

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Deb J. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Good guys easy and done Barry happy thanks u guys

Juan T. 
Rating:
5.0

Great service, accurate pricing and mileage Would use again

LINDA H. 
Rating:
5.0

They are great guys to work with. Got in got out got the furniture moved and returned in about 6 hours

WILLIAM L. 
Rating:
3.0

My only complaint is that there were crumbs in the cup holders from the prior customer.

Sandra G. 
Rating:
5.0

Customer did not leave a comment.

Allyne B. 
Rating:
5.0

Customer did not leave a comment.

CLEIZER S. 
Rating:
5.0

Customer did not leave a comment.

ANDRUE W. 
Rating:
5.0

Customer did not leave a comment.

Theodore L. 
Rating:
5.0

Customer did not leave a comment.

FLAVIOJUNIOR D. 
Rating:
4.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Everything was great; the van was ready when I arrived, it was clean and full of gas. The staff was friendly and efficient.

Shaun M. 
Rating:
2.0

Man behind the desk provides no drop off information knowing that you'll be dropping the truck off after close. I was also charged for gas that was put into the truck, but nobody was there to check

Jayda S. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Very friendly ppl and were helpful in returning the rental.

Ryan S. 
Rating:
5.0

Everything went great. The only issue I had was that the furniture pads were a little damp. Should be dry.

Nelson P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
1.0

The whole thing was terrible. The staff were incompetent and absolutely misleading and impossible to work with. There was one young guy that walked me through the app and more or less pressed all the buttons, did the uploads, and made it happen and he was not very good at it and he was the bright spot in the disaster.

christopher G. 
Rating:
5.0

Customer did not leave a comment.

Carrie B. 
Rating:
5.0

Had to add air to left front tire. Was at 24 psi

William B. 
Rating:
4.0

Customer did not leave a comment.

jean C. 
Rating:
5.0

It was the easiest rental I've had over the past 40 years and I'm including car rentals. No issues just pleasant a experience.

William N. 
Rating:
5.0

Great service and very easy process in picking up and dropping off. I was happy to see they had a pickup available, I usually have to head to Hanover to get one.

James M. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
2.0

i do regret to have to be negative, however, while the u-haul representatives were polite and pleasant they were inefficient and confusing in arranging the reservation, pickup and return of the truck. it was a classic case of "nothing was simple". very disappointing..

ROGER C. 
Rating:
4.0

I'm a bit confused tho. We replaced gas…. To the line. I took a pic . Yet they charged me $14 For gas. Could I fix that please? I'd really appreciate it …. I def would rent again! Thank you! Chris

CHRISTINE C. 
Rating:
5.0

This was the easiest, most pleasant experience I've ever had renting from Uhaul. They were very nice and made the process quick & easy. I HIGHLY recommend using them. What a difference from other places! Also their pickups are New and clean and in excellent condition.

Paris M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
2.0

Poor customer service and they charged me for items they forgot to provide. I was toldId receive a call prior to processing my payment (to remove the items I never received) but my credit card was charged and I have yet to receive a call.

Carol K. 
Rating:
5.0

I hated the self check in when I returned the vehicle. I am not happy that a hour after I picked up the vehicle I received a text saying if I don't do this self check I am going to be charged $20. If I signed the rental agreement that did not mention this then you really can't charge me, since I did not agree to that. The site was great, though. I have rented there before and I will again.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Just keep being friendly ,very friendly people.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Barry G. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Fix Lock Boxes so they work when code is entered, that way you don't have to wait for the attendant.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Jaymes H. 
Rating:
5.0

Customer did not leave a comment.

NIKKI S. 
Rating:
5.0

Customer did not leave a comment.

Derrick N. 
Rating:
5.0

Customer did not leave a comment.

LLOYD M. 
Rating:
4.0

The online rental system and the customer service overall of uhaul itself is hilariously pathetic and aggravating. Will never use them again and will strongly suggest everyone around me do the same.

Jon H. 
Rating:
5.0

Efficient, clean and friendly service-All anyone could ask for. Was thankful it wasn't a nightmare situation which i have read on line about other venders.

HEIDI H. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth P. 
Rating:
5.0

Customer did not leave a comment.

Tammi C. 
Rating:
5.0

Tony and his crew are the utmost professionals. They're always courteous and helpful. Would recommend this location for U-Haul as well as any vehicle maintenance you need. Excellent excellent people!

PATRICIA B. 
Rating:
5.0

Not a thing

ELINOR M. 
Rating:
5.0

I have no comments. I was 100%happy from start to finish.

JANET M. 
Rating:
5.0

I have absolutely no complaints with this location however I originally went to the Weymouth location and I wasn't treated very well also I called the one 800 number and I actually called the Weymouth location I was diverted to the one 800 number and then I was on hold for over 18 minutes with customer service so I'm unhappy with Uhaul as a whole but very happy with 969 Ocean St location

SUSAN D. 
Rating:
5.0

Not a thing! Great to deal with No Problems at all! These guys made it a very pleasant experience! I highly recommend them .

THOMAS C. 
Rating:
5.0

I was unsure about the process, and my responsibility, with the pick-up and drop off. I would have felt more confident if an employee had been available to spend more time with me explaining the steps. But, it all went fine in the end!

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

AGRIMAR P. 
Rating:
5.0

Customer did not leave a comment.

PENNY F. 
Rating:
5.0

To y and team were fantastic. I had a few issues with UHaul, but this team cared and were extremely helpful

John D. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
3.0

Customer did not leave a comment.

ADAM B. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

I was set up for mobile pickup at 7:00am The manager never enable a code location so I spent 2 hours with Regional office only to be told that I had to wait until 9:00 when office opened. I was also overcharged for a $7.00 dolly . This was a very frustrating experience.

MARIE C. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
3.0

The truck was clean but the driver felt as though mechanically, the truck did not feel safe to drive. The space in the back where our personal belongings were stored leaked and several items got wet and damaged. We originally called the UHaul location closest to us (for convenience) and got told we had to pick up the truck at a location further away. Then got three more phone calls telling us different locations to pick up the truck. Ultimately, we were told to pick up in Marshfield,MA which we did and then received a phone call from the Bridgewater,MA location asking if we were coming to pick up the truck there........overall a very confusing experience. The fact that we had to pay the extra mileage to drive out of our way to pick up and then couldn't drop it off at a location more convenient on the way back, which cost us an unnecessary (in my opinion) added expense, makes me hesitant to use UHaul again. I feel as though we are owed something, especially for the fact that our stuff got wet and damaged and caused us additional time and effort in our moving process. The gentleman at the Marshfield location was very pleasant and this is not a reflection oh him.

THOMAS C. 
Rating:
1.0

Customer did not leave a comment.

PETER N. 
Rating:
5.0

Customer did not leave a comment.

RAN A. 
Rating:
5.0

Dont change s thing ,great service,friendly staff great place to do business with.

CHARLES F. 
Rating:
5.0

Great Service!!

Benjamin J. 
Rating:
4.0

Nothing...

ROBERT P. 
No reviews have been submitted for this location.

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