Customer Reviews for OC Gas Station
(Distribuidor de U-Haul del vecindario)

212 comentarios

2302 N Grand Av   Santa Ana, CA 92705
(Off the 22 Freeway and Grand South)

(714) 543-3632

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 2 p. m.
  • Sáb. - dom.: 7 a. m. - 11 a. m.

Servicios en esta ubicación:

Contáctanos

(714) 543-3632

2302 N Grand Av
Santa Ana, CA 92705
(Off the 22 Freeway and Grand South)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 2 p. m.
  • Sáb. - dom.: 7 a. m. - 11 a. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

BILL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
1.0

Arrived at the scheduled time 9:00 am and no one was there to help. It took me 1 1/2 hours to get help and drive with my rental. The Uhaul site indicated they had a dolly which we included in the reservation only to be told after 1 1/2hrs they didn't have one. Had to go to three different places to rent a dolly. Terrible experience.

JUAN R. 
Clasificación:
2.0

The truck smelled like a homeless encampment!

Carolyn S. 
Clasificación:
1.0

The guy there at the pick up location first seems like a nice guy. You haul truck had 75% tank full so I drove it and put gas when I came back filled it up to how I got it. Guy still charged me another 20 for gas. Just make sure you don't use your card to pay, pay cash at the end if you can .

Randy G. 
Clasificación:
4.0

Return was fine, but they phoned me to ask if I could return to another location.

JOSEPH S. 
Clasificación:
2.0

El cliente no dejó un comentario.

ALISON S. 
Clasificación:
4.0

Convenient location for our move.

daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS A. 
Clasificación:
1.0

Service was horrible. I waited over an hour before being able to actually get the truck. Poor treatment by employee. I was asked too many questions. I felt like I was being interviewed or treated like a criminal. Poor customer service. Need training dealing with customers. I have never been treated in such unprofessional manner.

Evans L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aileen A. 
Clasificación:
3.0

El cliente no dejó un comentario.

AARON D. 
Clasificación:
2.0

One attendant for the gas station and uhaul. There was no where to park the Uhaul, man was too busy to help

KASSONDRA D. 
Clasificación:
3.0

I need a print out of the transaction I got nada zip. I need the paper work to confirm what I was charged for it was like a blank check as far as in concerned they could charge whatever they want. Please email a copy so I can verify all what I was charged for.

Karen B. 
Clasificación:
3.0

The app didn't work for the self pick up so I lost an hour of my rental. I would press pick up my truck and just get a white screen that said dismiss in the top right of the screen. The attendant had to assist me in between helping customers, which I was thankful for, but the app should have just worked.

Devin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN H. 
Clasificación:
4.0

Vehicle was clean and ready. Overall, the vehicle performed well. One drawback was the headlights. They were extremely out of adjustment. Even on high beam they proved nearly useless at night. Had to cross New Mexico at night by following another vehicle.

charles B. 
Clasificación:
4.0

The gentleman at the pick up station was very helpful in guiding me through getting through all of the U-haul App requirements. I believe his name is Paul, but not positive this is his name.

DONALD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
1.0

This experience was absolutely horrid. The employee was so rude and unprofessional. I had to wait an hour and a half to get the truck a I had reserved. His system was extremely run down and even when it was working he would help other customers even though I had been waiting for way too long. I am extremely disappointed in this service and I am also being charged twice

Lacey W. 
Clasificación:
3.0

Time is money.

JOSE C. 
Clasificación:
1.0

When I did the contract online I selected the option for contactless pickup. I arrived as scheduled and to my surprise the u-haul representative never set up the truck for contactless. So I was stuck in the middle of nowhere, navigating through u-hauls phone costumer service. And it took me 1:44 minutes to finally drive away with the truck. I hope uhaul can make this right.

Antonio G. 
Clasificación:
4.0

I am very upset with the fact they charged me twice for the rental and for the protective coverage I will be filing a complaint on this behalf. I don't know why they charged me twice.

Anthony H. 
Clasificación:
3.0

El cliente no dejó un comentario.

KRISTIE S. 
Clasificación:
1.0

Update your pick-up locations on time and not 30 minutes after the reservation is due.

Quincie N. 
Clasificación:
5.0

Nothing at all the gentleman was friendly and kind and greeted me when he noticed me pulling up to figure out where to park. He is definitely providing an excellent customer experience. He is definitely a keeper as it is very difficult to find great employees that go above and beyond.

Claddys V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
3.0

Staff was very friendly. Process was very slow. And there was a used mask in the cup holder.

BROOKE W. 
Clasificación:
2.0

El cliente no dejó un comentario.

RIGOBERTO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

KAREN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN S. 
Clasificación:
5.0

N/C

MARGIE J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patti K. 
Clasificación:
5.0

The man who check me out and the rest of the staff were very friendly and helpful. Clean and safe location and nice truck.

JASON K. 
Clasificación:
5.0

Nice people, work all time to help for rent process

Oscar A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vargha S. 
Clasificación:
4.0

Free coffee and/or water while waiting. Also a place to sit down would be nice.

Christopher P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Manuel F. 
Clasificación:
1.0

Much friendlier worker

Gilda J. 
Clasificación:
4.0

Hired two moveres to help thru uhaul. They did not show up to help. Why offer a service that does not work. Please call me on this.

Mark B. 
Clasificación:
1.0

UHaul room was dirty, dark, dusty and no drop box, no UHaul staff. I had to wait 15-20 minutes to see if anyone was coming. Finally a man without a uniform or Uhaul ID, or Gas Station ID tells me to give him the key. I told him the truck was filled at the level discussed by the UHaul person in Pleasanton 3/8 level. He told me this UHaul location is closed on Sundays. I would appreciate a refund, Thank you! Randall Yee I was on time, vehicle had proper amount of gasoline snd no dings or problems. ¡Gracias!

Randy Y. 
Clasificación:
3.0

I specified the drop off location when I pick up. Later sand me the text to drop off the truck at the different location. I had to drive extra 4 miles to get there. Then later charged for over milage. Truck is nice and clean but did not have a good customer experience.

JONG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

Excellent customer service at this location

MUHAMMAD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY A. 
Clasificación:
5.0

Thankyou again and keep the good work.

JOE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
3.0

The pick up process was awful. Took way too long and not convenient.

ADRIANA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica J. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHERINE J. 
Clasificación:
5.0

Excellent customer service.

DANIEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONSERAT H. 
Clasificación:
3.0

My rental time was at 8:30 but i didnt get out of there til 9

Oscar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN ANTONIO P. 
Clasificación:
4.0

Filiberto was working by himself covering all customers: gas station, store, as well as trucks & rental equipment. I appreciated that he did his best to help me but my time was limited and I would have preferred for him to have had an assistant to tend gas station and store customers while he explained truck rental process to me without interruption. Filiberto was polite. Gracias.

HAYDEE A. 
Clasificación:
3.0

I wanted to use the app to pick up my truck, but it stalled when I tried to take photos of my license to upload for their records. The app would not get to the photo portion. It took a headshot of me easily enough, but would not do the license pictures. I tried the app AND the web page but both stalled. Doing a live chat with 'Patricia' only had me go to the web page, which was no help. I had to go in and talk to the manager of the gas station and do it manually. Other than that, it went well. The truck was exactly what I needed, except for only having 1/4 tank of gas at pick up, not the 3/4 that was marked. I noted it in the app and had the manager come out to confirm it.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDITH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie W. 
Clasificación:
5.0

everything was easy and perfect

FATEMEH A. 
Clasificación:
1.0

I was over charged for the over all price .. I've always used UHAUL in Tustin and Anaheim and I've always had a good experience.. But this location over charged me ..

SERGIO L. 
Clasificación:
5.0

Excellent customer service, I really recommend this location.

Byron C. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANTHONY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
4.0

The equipment that I reserved was not available when I showed up for my reservation. I reserved a 15' truck but all they had available was a 10 footer. It created some issues with loading and unloading between myself and the help I had hired.

THEODORE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto H. 
Clasificación:
1.0

better record keeping and ensuring the customer actually gets the equipment that they're supposed to be receiving.

briana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene C. 
Clasificación:
5.0

It was a perfect experience.

FRANK G. 
Clasificación:
5.0

Improve their internet speed.

JOHN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

wendy F. 
Clasificación:
4.0

We reserved a car carrier and received confirmation. But they did not have one, not only at this location there wasn't one in southern California. We had to rent one in Quartside AZ. Was not happy!!!!!

Clara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar O. 
Clasificación:
5.0

N/C

Edward R. 
Clasificación:
5.0

None, Everything was excellent.

Jose Luis L. 
Clasificación:
5.0

N/a

Edward R. 
Clasificación:
5.0

No bad comments.

Homer M. 
Clasificación:
5.0

We did not receice the key for the pad lock, so we had to spend 7$ our of pocket to buy one. The gas station attendant was working alone, so I can understand if this was missed, he was multi tasking with several customers at a time. He could use help!

LORI N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blanca J. 
Clasificación:
4.0

Owner of the UHaul was very kind to help me as he was shutting down due to a problem with my online reservation. Worked out great! Thank you for your help!

LISA MARY C. 
Clasificación:
2.0

The check in and out process could be smoother. The owner was a bit aggressive. I would rate from uhaul again Pricing was good bit this owner of this shop was an arrogant women hating ass.

Michelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blanca J. 
Clasificación:
3.0

It's not clear why I was charged for mileage because the first 50 miles should be included in the rental.

DUNG T. 
Clasificación:
4.0

El cliente no dejó un comentario.

mary A. 
Clasificación:
5.0

Very accommodating

Marian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynnzee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brennan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
3.0

Have someone to do only the paper work because the person that's there is a little busy and it take extra time

HUMBERTO F. 
Clasificación:
2.0

I find it odd that UHaul would say the closest place to drop off was a small Gas station in OC Gas, Santa Ana. There was a bigger uHaul location in Tustin 3 miles away from where I unloaded. It never showed up when I was booking the one way.

JAMES B. 
Clasificación:
5.0

The owner was very kind, professional and accommodating.

REGINA R. 
Clasificación:
3.0

The office is small and dark in the back of a gas station.

Michelle E. 
Clasificación:
4.0

El cliente no dejó un comentario.

TESSA T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yeimi C. 
Clasificación:
5.0

Staff was very helpful

Allison H. 
Clasificación:
1.0

This mobile pick up and return process is terrible and functions very poorly.

Ian S. 
No se han enviado comentarios para esta ubicación.

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