Customer Reviews for Obies Towing and Service
(U-Haul Neighborhood Dealer)

228 reviews

21375 Hwy 20 W   East Dubuque, IL 61025

(815) 747-2116

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(815) 747-2116

21375 Hwy 20 W
East Dubuque, IL 61025

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LYNDAL ANTHONY 
Rating:
5.0

Customer did not leave a comment.

RICHARD LIBANSKY 
Rating:
4.0

Trailer didn’t handle as well as we hoped - bouncy - otherwise it was fine.

Kelley Schiesl 
Rating:
5.0

Customer did not leave a comment.

michael wisneski 
Rating:
5.0

Great service as usual from Obies.

MIKE VANDERMILLEN 
Rating:
5.0

Customer did not leave a comment.

George Gorsline 
Rating:
5.0

My reservation was exactly what I had planned online. The pickup and drop off was very easy and the employees at Obies Towing and Service were very helpful. I would definitely use them again for any moving needs. Thank you.

Justin Nagel 
Rating:
5.0

Customer did not leave a comment.

Kristina L Swalla 
Rating:
3.0

My trailer had obviously seen some hard use with time. The door was hard to open and close and the exterior decals were pealing.

GREGORY MILLER 
Rating:
2.0

On the website, we pre-ordered moving blankets, they did not have a single blanket causing a delay in moving. We tried to leave and were blocked in for 15 minutes by a train just sitting on the tracks( I know not any fault of the haul place) but the location is horrible.

Abeer Abdelaal 
Rating:
5.0

Excellent, courteous, and friendly service.

Steve Watson 
Rating:
5.0

Customer did not leave a comment.

Michelle Dulaney 
Rating:
5.0

All went very well. Friendly and very helpful service!

mark holmes 
Rating:
5.0

The trailer worked great. It towed perfect, never had an issue at all.

James Glennon 
Rating:
5.0

I had a small challenge picking up truck online but fortunately they were open at the time if pickup, so I arranged for that in person.

Carla Nauman 
Rating:
4.0

Customer did not leave a comment.

Luke Jeffrey 
Rating:
3.0

Customer did not leave a comment.

Laura Brett 
Rating:
5.0

People great to deal with.

MIKE VANDERMILLEN 
Rating:
4.0

Customer did not leave a comment.

Dwayne Kieta 
Rating:
4.0

Didn’t have 2wheel dolly I requested

PATTI SHANNON 
Rating:
4.0

Charged for 3 days when only reserved and used 2 days. Very helpful rectifying this, but shouldn't have happened to begin with.

Steve Kallinger 
Rating:
5.0

I have been to other locations. They seem more corporate and way less personal. I think this is a family owned business where they value their customers and it shows. I would go out of my way to deal with them again. A+++++

MIKE VANDERMILLEN 
Rating:
1.0

Send them to Penske

Mark Cottrell 
Rating:
5.0

Very helpful people

Robert Wright 
Rating:
5.0

Excellent service, and a great shop. Will use again! Thank you.

DUSTIN PICKARD 
Rating:
4.0

Customer did not leave a comment.

Ronald Jenkins 
Rating:
3.0

Customer did not leave a comment.

Adam Bainsky 
Rating:
4.0

Customer did not leave a comment.

Gordon Cotman 
Rating:
4.0

Everything went smoothly. I was impressed the the quality of the truck: clean, good tires, ran well. The only thing I would prefer would be for the trucks this size (20 ft) should have diesel engines. So much more torque and much better fuel mileage.

Peter Kaufmann 
Rating:
5.0

Customer did not leave a comment.

Cathy Munoz 
Rating:
5.0

Customer did not leave a comment.

Michael Silvis 
Rating:
5.0

everything was easy. Helpful staff.

Gary Truesdale 
Rating:
3.0

Convenient drop off

Wendy Clark 
Rating:
5.0

They were fast and efficient. Ready for me when I arrived. Made the return of truck simple and explained everything in depth

Elizabeth Thiltgen 
Rating:
5.0

The trucks were lined up and ready upon arrival The owners were kind, efficient, knowledgeable, and helpful. No, they were better than words can describe. We were caught in a small blizzard and our house closing was moved to a week later than expected. I called Obies and by the next morning, the Regional Manager called me with an extension time--at no further cost to us! WOW! I cannot speak any more highly of Obies--the ONLY place in the Dubuqueland area to go for a U-Haul rental! Ken Resch

KENNETH RESCH 
Rating:
5.0

Great experience. Fast and Friendly

Robert Finn 
Rating:
5.0

Customer did not leave a comment.

DEONE MERKEL 
Rating:
5.0

Customer did not leave a comment.

Peter Corken 
Rating:
5.0

Customer did not leave a comment.

Mark Oldenburg 
Rating:
5.0

Customer did not leave a comment.

Nicole Hefel 
Rating:
5.0

Most questions were not applicable - as we dropped off during a snowy blizzard.

James Fernandes 
Rating:
3.0

Customer did not leave a comment.

Matthew Myrvik 
Rating:
3.0

Could not have asked for a better experience!!!

CHANCE STEVENS 
Rating:
5.0

Customer did not leave a comment.

Cathy Evans 
Rating:
4.0

EVERYONE VERY, VERY HELPFUL. IN GETTING PAPAERWORK DONE & GETTING EQUIPMENT READY FOR HOOKING UP.

don zillig 
Rating:
4.0

Truck needed front end parts and alignment. Otherwise ok.

Shawn Story 
Rating:
3.0

Customer did not leave a comment.

Jon Sweeney 
Rating:
5.0

Obies did an excellent job regarding a change I desired with the original agreement. It took numerous calls and time to navigate the site to make the changes. Appreciate the excellent customer service.

Charles Loehr 
Rating:
5.0

Seemless rental. Obies Towing does a great job with UHaul rentals

Herbert Cook 
Rating:
5.0

Good to go!

Jeff Clark 
Rating:
5.0

Very easy !! Great ppl in East Dubuque!! 100%

susan johnson 
Rating:
5.0

Very friendly and helpful

David Molzof 
Rating:
5.0

Customer did not leave a comment.

Eric Harbaugh 
Rating:
5.0

N/A was a smooth operation.

Emily Kasal 
Rating:
5.0

Customer did not leave a comment.

DANIEL MATHER 
Rating:
5.0

Thankfully Obie's happened to be open, otherwise I would never have gotten a truck. The self-service, 24/7 truck share app is useless and did not work at all!

Shane Ripley 
Rating:
4.0

Customer did not leave a comment.

Dave Felderman 
Rating:
4.0

Customer did not leave a comment.

Todd Meyer 
Rating:
5.0

Customer did not leave a comment.

keith yunker 
Rating:
5.0

Staff at Obie’s was very friendly. Drop off was so easy.

Sandra Ellis 
Rating:
5.0

Nice people to do business with!

Chris Walsh 
Rating:
5.0

Customer did not leave a comment.

HELEN LADOW 
Rating:
5.0

Excellent service, friendly, professional and efficient. Very helpful to use online service

John Fox 
Rating:
5.0

Nothing, perfect experience!!!👍👍👍

Lawrence Scaduto 
Rating:
5.0

Customer did not leave a comment.

Tony Fassbinder 
Rating:
2.0

Check equipment when it’s returned so it’s ready to rent

William Felderman 
Rating:
3.0

Customer did not leave a comment.

Benjamin Cashman 
Rating:
3.0

My reservation was for 10.am...my truck was not available..I was.told i.would recieve a call when it would be ready..I waited over an hour and called back..still no truck so I had no choice but to get a bigger truck of which was the only one available and bigger than what I needed..put my move back over 2 hours which set everything else off..was a very stressful day due to it

Kitten Clewley 
Rating:
5.0

Customer did not leave a comment.

Scott Martin 
Rating:
3.0

Customer did not leave a comment.

Syren Wind 
Rating:
5.0

Customer did not leave a comment.

charles duncan 
Rating:
5.0

Tires were low on trend

Gary Weber 
Rating:
5.0

Customer did not leave a comment.

TAMMY ETHERTON 
Rating:
5.0

Nothing - always helpful and friendly.

Bernard Biagini 
Rating:
4.0

Very nice people to work with.

SUE SCOTT 
Rating:
4.0

Customer did not leave a comment.

John Altenbern 
Rating:
5.0

Professional service, well maintained business, highly recommended for all your auto needs as well.

Ralph Mansker 
Rating:
5.0

Tyler was very helpful

Terry Schulting 
Rating:
5.0

Customer did not leave a comment.

Daniel Mather 
Rating:
5.0

N/A

Leah Holloway-Nilsen 
Rating:
5.0

The owners were very nice and helpful- will return to them if ever need to rent again!

dan steffen 
Rating:
5.0

Very easy and pleasant experience

jeff holder 
Rating:
3.0

I was scheduled to drop the U-Haul off in DIckeyville, WI. I called the day of to make sure it was OK to drop it off there, and I was told they were full and a rep from U-Haul was supposed to have called me to tell me. So, I had to take it to East Dubuque, IL, on a whim. The personnel at Obie's were very helpful. More helpful than the Dickeyville Store

TYLER PORTER 
Rating:
5.0

Customer did not leave a comment.

Danny Farley 
Rating:
5.0

Customer did not leave a comment.

RYAN FLEHARTY 
Rating:
5.0

No recommendations. Staff was friendly and helpful. Equipment was in good condition and perfect for the purpose.

Bernard Biagini 
Rating:
3.0

We couldn’t leave because of train.

Mitch Shadley 
Rating:
5.0

Customer did not leave a comment.

DANIEL MATHER 
Rating:
5.0

Nothing

byron anderson 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN WINDERS 
Rating:
4.0

Customer did not leave a comment.

Mark Amenta 
Rating:
5.0

Customer did not leave a comment.

DANIEL PRITCHETT 
Rating:
5.0

Customer did not leave a comment.

Robert Allen Baxter 
Rating:
3.0

Customer did not leave a comment.

Daniel Wagner 
Rating:
5.0

Customer did not leave a comment.

AIMAN AL-QADY 
Rating:
5.0

Very nice lady that did my paperwork. Helpful and courteous. If I would need a rental, these people would be 1st on my list. Thank you!!!

Gordy Howe 
Rating:
3.0

Customer did not leave a comment.

Cody Usa 
Rating:
5.0

Customer did not leave a comment.

AIMAN AL-QADY 
Rating:
3.0

We were not given a 10foot trailer instead of a 15-foot trailer so we were told we would get a few free miles, but we were charged full price. Please follow through with discounts when offered.

Elizabeth Butt 
Rating:
5.0

Customer did not leave a comment.

Kimberly Heisel 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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