El cliente no dejó un comentario.Christopher R.
Customer Reviews for Oasis RV & Auto Sales
(Distribuidor de U-Haul del vecindario)
Big Spring, TX 79720
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
8 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
10 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.John K.
Customer did not leave a comment.LINDA C.
Customer did not leave a comment.Kathleen S.
Very friendly staff at pick-up location in Big Spring, Texas!JEFFREY H.
We dropped it off after closing, So we didn't talk to anyoneRocky H.
Customer did not leave a comment.PAMELA C.
Very courteous and knowledgeable staff.BILLY C.
Customer did not leave a comment.PAUL T.
Customer did not leave a comment.Tonya P.
$649 dollars to rent a car hauler to get someone out of a bind. Apparently the trailer was made of gold. Not the employees fault but will never use uhaul again!AARON M.
More communication about the pickup time.PHILLIP W.
Air conditioner did not workManuel R.
Customer did not leave a comment.Stephlen S.
Customer did not leave a comment.David W.
Customer did not leave a comment.Christopher S.
Needs better contact information and directions. Called multiple times no answer!JIMMY W.
I didn't catch the name of the lady who check me out but she was super professional and super nice and she deserves a raise. She is so kindKINDRELL S.
Customer did not leave a comment.SANTOS M.
Was the first place I'd rented a trailer from that I had to hook it up myself and show the person working there how to do it.JAYSON M.
The AC in the truck did not work and it rode extra rough, we've driven these trucks before but this one didn't ride as it should.Kerri W.
Customer did not leave a comment.Carol Ann G.
Customer did not leave a comment.Mary M.
Nothing needs to be done.NICHOLAS D.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.CHARLES L.
Customer did not leave a comment.KATHERINE T.
Customer did not leave a comment.kathy M.
Nothing everything was awesomeROBERT C.
Uhaul called the day before and changed my location for truck pick up which was fine. I had done an online order for supplies but I could not get the supplies from the new place uhaul gave me. I had to go the next morning to the original place I was suppose to pick up my truck originally to get my online order of supplies. That was a very frustrating and inconvenient experience.Shari W.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.WILLIAM W.
Friendly service and staff , everything worked well glad to be able to rent from your business. My third time and it's still good to do business with you .ARMANDO S.
Great quick serviceCarol L.
See above statement.KARI F.
Customer did not leave a comment.BELINDA S.
Customer did not leave a comment.ERBI V.
Everyone there was extremely helpful! They had a young man that hooked the trailer up for me since my husband sent me to pick the trailer up. Lady who processed my order was extremely helpful and friendly! Great people!TERRIE S.
Excellent pick up Excellent drop off locationNICOLE ANN M.
Customer did not leave a comment.JOHN Y.
Customer did not leave a comment.Audie J.
Customer did not leave a comment.Daniela T.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.LINA S.
Customer did not leave a comment.KERRY E.
Customer did not leave a comment.THOMAS EDWARD K.
Omg it was easy in Vegas to get this process done but going into a place where they have no UHaul "store" it was a nightmare. But I am glad it's done and over I will "not" use this process unless it is my "only" option so thank goodness for choices.Sharon L.
The people are nice. On the 10ft truck I rented, the wiper blades would not clear the windshield of rain and snow and I had to replace them myself. Also, the interior cap light was not functional.Dennis D.
They over charged and then charged us a late fee!!! Do not trust them . They literally said as long as it was returned before noon Sunday we would only be charged 1 day!!!! Disappointed in their serviceLENIN T.
We both had problems with the pick up process. Don't know if it was a wifi connection problem, or a software problem, but things did not flow smoothly. Everything worked out fine and the people were great, but it could have started out better.Dennis D.
Customer did not leave a comment.CASSANDRA M.
Customer did not leave a comment.Deborah F.
Customer did not leave a comment.RIGOBERTO V.
Customer did not leave a comment.justin D.
Customer did not leave a comment.MOHAMMED A.
I am 62 years old, have had back surgery and the employees made me hook up the trailer I rented and when I returned the trailer was told to unhook it myself. I have never experienced this treatment when renting a u-haul in all my years. Never will I use another u_haulRICKY W.
Csr could be a little more respectful than with a disgusting attitudePATRICK G.
Customer did not leave a comment.Kristal C.
Site Representative Jennifer was unaware of return on contractual date. On the day for which the trailer was returned was a business working day which obviously wasn't properly inventoried. The next business day received the call from her asking when I was going to return the trailer. I explained where and when the trailer was returned. Instead initiating the call and explaining the situation she shortly after sent a bill of receipt with overage charges of being returned 2 days late even though she had the customer service obligation to be transparent with billing. Not only is this fraud, but now am having to waste valuable time doing her job. Corporate U-Haul is correcting all fraudulent over charges. This location is lacking representation and seems to want to overcharge anytime they "accidentally" make a mistake the customer will pay not them! U-haul please correct these errors at this location. I am not the only one....Caleb W.
Customer did not leave a comment.Jose L.
Customer did not leave a comment.INGRID G.
Customer did not leave a comment.Craig S.
Ask the costumers if they have any questions about the equipment and explain everything about itGEORGE P.
Customer did not leave a comment.dennis Y.
Site was @ 65 miles from where I originally reserved my trailer a week earlier. This was the only store with an available trailer in the area. Uhaul Rep called me the day before my scheduled pick up advising a trailer was not available until a day later. I told rep that was not acceptable as I already had plans and hotel reservations on the road. I was thankful to eventually get a trailer but aggravated that I had to drive a 3 hour round trip to get it.BILLY BOB II H.
Wonderful customer service in how the personnel was friendly, ready to help out and smooth check out.Enrique A.
Customer did not leave a comment.JILL J.
Great customer service, great business!ROBERT S.
Excelent service , thanks and good price'sFORTINO Q.
Customer did not leave a comment.Mario L.
Customer did not leave a comment.Leonora G.
We rented a car dolly. the wheels did not straighten out and we pulled off to one side for our trip. The lady was more concerned about getting the unoit turned in than making sure the equipment was usable. The right side strap needed to be replaced.Stephen B.
Prompt easy drop off.HUGH R.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Robbie F.
Totally different than pick up. You can tell who enjoys their job and who would rather be doing something else! (see pick up location notes)krista P.
the 6x12 box trailers need tongue jacks. it was very troublesome and a little dangerous using a floor jack to lift the trailer on & off the ball.David H.
Owner was very helpful with reservation and getting trailer hooked up.michelle E.
Closed for labor dayCHRISTOPHER C.
Very friendly staff and nice to deal with.Melissa C.
Very friendly staff I had a good experience thereRichard H.
I had to drive over an hour away to pick up the equipment as others were out of stock, staff member did compensate mileage and give me an extra day, which did not cover the 2.5 hours round trip or gas. The staff member seemed unfamiliar with navigating the computer system. While most trailers are the same basic concept, each type has its own intricacies. The staff member would of been content handing me the keys to the truck, but I did request assistance backing the truck up to the trailer. When helping with connecting the truck to the trailer the staff member appeared to be untrained on operating the equipment. Once the trailer was connected the staff member disappeared and left it to me to load and secure my personal vehicle. I was able to due to prior familiarity with similar trailers, it seems to be a safety risk and liability issue, especially for those with no familiarity with trailers.sean B.
Customer did not leave a comment.SERGIO A.
It appears that we were charged an extra day when it was returned within the contract specs. I have not been able to reach anyone at this store to investigate but will be calling there this afternoon.CONNER K.
Customer did not leave a comment.David M.
Customer did not leave a comment.FLORENCIO H.
Customer did not leave a comment.Kassy M.
Poor customer service and loading trailer alone made it an unpleasant start to my first uhual experienceLandyn Y.
Customer did not leave a comment.Roger P.
Customer did not leave a comment.Elvira A.
Outstanding service fast service friendly staff very helpfulGary S.
Customer did not leave a comment.Todd N.
They didnt close out my account in which it charge me another month I had to go through getting it refundedTammy M.
We used the truck for just a few hours drove 6.5 miles and charged us to fill gas tank and service charge. We received the truck 1.5 later than our reserved time.Eliza M.
The location was busy/crowded. In violation of Texas law, none of the employees or customers were wearing masks (except me). Even though I had "checked in" online and provided all information, including copy of driver's license, I was asked for all the info again by two different employees. Waste of time in unsafe conditions.Danny S.
Customer did not leave a comment.CHRISTEN F.
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