Air conditioner did not workManuel R.
Customer Reviews for Oasis RV & Auto Sales
(Distribuidor de U-Haul del vecindario)
Big Spring, TX 79720
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 4 p. m.
- Dom.: cerrado
- 8/5/2021: 1:00 p. m. - 5:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Stephlen S.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Christopher S.
Needs better contact information and directions. Called multiple times no answer!JIMMY W.
I didn't catch the name of the lady who check me out but she was super professional and super nice and she deserves a raise. She is so kindKINDRELL S.
El cliente no dejó un comentario.SANTOS M.
Was the first place I'd rented a trailer from that I had to hook it up myself and show the person working there how to do it.JAYSON M.
The AC in the truck did not work and it rode extra rough, we've driven these trucks before but this one didn't ride as it should.Kerri W.
El cliente no dejó un comentario.Carol Ann G.
El cliente no dejó un comentario.Mary M.
Nothing needs to be done.NICHOLAS D.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.CHARLES L.
El cliente no dejó un comentario.KATHERINE T.
El cliente no dejó un comentario.kathy M.
Nothing everything was awesomeROBERT C.
Uhaul called the day before and changed my location for truck pick up which was fine. I had done an online order for supplies but I could not get the supplies from the new place uhaul gave me. I had to go the next morning to the original place I was suppose to pick up my truck originally to get my online order of supplies. That was a very frustrating and inconvenient experience.Shari W.
El cliente no dejó un comentario.CHRISTOPHER C.
El cliente no dejó un comentario.WILLIAM W.
Friendly service and staff , everything worked well glad to be able to rent from your business. My third time and it's still good to do business with you .ARMANDO S.
Great quick serviceCarol L.
See above statement.KARI F.
El cliente no dejó un comentario.BELINDA S.
El cliente no dejó un comentario.ERBI V.
Everyone there was extremely helpful! They had a young man that hooked the trailer up for me since my husband sent me to pick the trailer up. Lady who processed my order was extremely helpful and friendly! Great people!TERRIE S.
Excellent pick up Excellent drop off locationNICOLE ANN M.
El cliente no dejó un comentario.JOHN Y.
El cliente no dejó un comentario.Audie J.
El cliente no dejó un comentario.Daniela T.
El cliente no dejó un comentario.Kimberly S.
El cliente no dejó un comentario.LINA S.
El cliente no dejó un comentario.KERRY E.
El cliente no dejó un comentario.THOMAS EDWARD K.
Omg it was easy in Vegas to get this process done but going into a place where they have no UHaul "store" it was a nightmare. But I am glad it's done and over I will "not" use this process unless it is my "only" option so thank goodness for choices.Sharon L.
The people are nice. On the 10ft truck I rented, the wiper blades would not clear the windshield of rain and snow and I had to replace them myself. Also, the interior cap light was not functional.Dennis D.
They over charged and then charged us a late fee!!! Do not trust them . They literally said as long as it was returned before noon Sunday we would only be charged 1 day!!!! Disappointed in their serviceLENIN T.
We both had problems with the pick up process. Don't know if it was a wifi connection problem, or a software problem, but things did not flow smoothly. Everything worked out fine and the people were great, but it could have started out better.Dennis D.
El cliente no dejó un comentario.CASSANDRA M.
El cliente no dejó un comentario.Deborah F.
El cliente no dejó un comentario.RIGOBERTO V.
El cliente no dejó un comentario.justin D.
El cliente no dejó un comentario.MOHAMMED A.
I am 62 years old, have had back surgery and the employees made me hook up the trailer I rented and when I returned the trailer was told to unhook it myself. I have never experienced this treatment when renting a u-haul in all my years. Never will I use another u_haulRICKY W.
Csr could be a little more respectful than with a disgusting attitudePATRICK G.
El cliente no dejó un comentario.Kristal C.
Site Representative Jennifer was unaware of return on contractual date. On the day for which the trailer was returned was a business working day which obviously wasn't properly inventoried. The next business day received the call from her asking when I was going to return the trailer. I explained where and when the trailer was returned. Instead initiating the call and explaining the situation she shortly after sent a bill of receipt with overage charges of being returned 2 days late even though she had the customer service obligation to be transparent with billing. Not only is this fraud, but now am having to waste valuable time doing her job. Corporate U-Haul is correcting all fraudulent over charges. This location is lacking representation and seems to want to overcharge anytime they "accidentally" make a mistake the customer will pay not them! U-haul please correct these errors at this location. I am not the only one....Caleb W.
El cliente no dejó un comentario.Jose L.
El cliente no dejó un comentario.INGRID G.
El cliente no dejó un comentario.Craig S.
Ask the costumers if they have any questions about the equipment and explain everything about itGEORGE P.
El cliente no dejó un comentario.dennis Y.
Site was @ 65 miles from where I originally reserved my trailer a week earlier. This was the only store with an available trailer in the area. Uhaul Rep called me the day before my scheduled pick up advising a trailer was not available until a day later. I told rep that was not acceptable as I already had plans and hotel reservations on the road. I was thankful to eventually get a trailer but aggravated that I had to drive a 3 hour round trip to get it.BILLY BOB II H.
Wonderful customer service in how the personnel was friendly, ready to help out and smooth check out.Enrique A.
El cliente no dejó un comentario.JILL J.
Great customer service, great business!ROBERT S.
Excelent service , thanks and good price'sFORTINO Q.
El cliente no dejó un comentario.Mario L.
El cliente no dejó un comentario.Leonora G.
We rented a car dolly. the wheels did not straighten out and we pulled off to one side for our trip. The lady was more concerned about getting the unoit turned in than making sure the equipment was usable. The right side strap needed to be replaced.Stephen B.
Prompt easy drop off.HUGH R.
El cliente no dejó un comentario.Jeff M.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.Robbie F.
Totally different than pick up. You can tell who enjoys their job and who would rather be doing something else! (see pick up location notes)krista P.
the 6x12 box trailers need tongue jacks. it was very troublesome and a little dangerous using a floor jack to lift the trailer on & off the ball.David H.
Owner was very helpful with reservation and getting trailer hooked up.michelle E.
Closed for labor dayCHRISTOPHER C.
Very friendly staff and nice to deal with.Melissa C.
Very friendly staff I had a good experience thereRichard H.
I had to drive over an hour away to pick up the equipment as others were out of stock, staff member did compensate mileage and give me an extra day, which did not cover the 2.5 hours round trip or gas. The staff member seemed unfamiliar with navigating the computer system. While most trailers are the same basic concept, each type has its own intricacies. The staff member would of been content handing me the keys to the truck, but I did request assistance backing the truck up to the trailer. When helping with connecting the truck to the trailer the staff member appeared to be untrained on operating the equipment. Once the trailer was connected the staff member disappeared and left it to me to load and secure my personal vehicle. I was able to due to prior familiarity with similar trailers, it seems to be a safety risk and liability issue, especially for those with no familiarity with trailers.sean B.
El cliente no dejó un comentario.SERGIO A.
It appears that we were charged an extra day when it was returned within the contract specs. I have not been able to reach anyone at this store to investigate but will be calling there this afternoon.CONNER K.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.FLORENCIO H.
El cliente no dejó un comentario.Kassy M.
Poor customer service and loading trailer alone made it an unpleasant start to my first uhual experienceLandyn Y.
El cliente no dejó un comentario.Roger P.
El cliente no dejó un comentario.Elvira A.
Outstanding service fast service friendly staff very helpfulGary S.
El cliente no dejó un comentario.Todd N.
They didnt close out my account in which it charge me another month I had to go through getting it refundedTammy M.
We used the truck for just a few hours drove 6.5 miles and charged us to fill gas tank and service charge. We received the truck 1.5 later than our reserved time.Eliza M.
The location was busy/crowded. In violation of Texas law, none of the employees or customers were wearing masks (except me). Even though I had "checked in" online and provided all information, including copy of driver's license, I was asked for all the info again by two different employees. Waste of time in unsafe conditions.Danny S.
El cliente no dejó un comentario.CHRISTEN F.
The girl who took our return was very nice and helpful and took care of us quickly. Would also recommend this location.Cynthia B.
El cliente no dejó un comentario.CYNTHIA B.
El cliente no dejó un comentario.Cynthia B.
Its a one person show there and the lady that works there is very nice but she needs some helpGARY D.
El cliente no dejó un comentario.CHRIS H.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.shelley G.
The vehicle was clean. Jennifer made sure the equipment was there amd ready. Great rep! The engine light came on during the trip and then went off some twenty miles later. Vehicle had no cruise control. That would be quite helpful. It was a rough ride down to Alpine.nikki L.
Very friendly and helpful.Edward R.
Picked up here. Jennifer was great.JENELL B.
Everyone was very helpful and nice.Krista P.
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