Comentarios de los clientes para Oakwood Tire

Make sure that the customer is made aware of the need to check in the equipment on their phone when returning after hours

Great experience

I told him I couldnt do anything online with my phone amd he wouldn't go out and do the walk around. He was in to big of a hurry to get me out the door. Gave me a key and said go find it yourself. I was already very upset because I was supposed to pick the truck up somewhere else but they didnt show up. Worst experience. Probably going to start using Budget

Everything was fine Thanks again,

Best U-Haul service location I have ever used ....Also clear and thorough explanations

Easy check in after a phone call reservation. Staff was friendly and efficient. It was raining and they cheerfully took care of me.

Friendly staff, quick and easy pick up of rental.

The original pick up location did not have the truck I needed. Upon my arrival at the location I booked, I was read an email indicating they tried calling me. If they didn't reach me by phone, why didn't they try via text or email which the system has on file. This failure to communicate effectively made my journey disastrous.

I was not told about the $20 charge at the end of the deal- let the buyer beware !!

Matt Always does a great job taking care of me on the rentals Professional prompt and friendly

Move uhaul from this location.

A little far away for a drop off for me, but excellent service over the phone and in person. Quick and easy return. Worth the trip.

they know all about the their product very good service

Everything was good for me if it's not broke don't fix it.

Was told drop off location was open. Later received e-mail from U-Haul stating drop off was beyond closest point to my destination. Said that if not there; a convenience fee would be applied. I topped off fuel tank and think the “convenience fee” threatened should be refunded me for the additional time, distance, and convenience of delivery to requested spot. Respectfully, Joseph Morrison Partnersbydesign1@gmail.com. 770-868-9446

Rental truck was dirty inside the cabin

Only reason for 4 stars is that it was raining and the trailers were on a lot that was mostly mud.

The only problem was that NO ONE wore a mask.

You don't need to rent trucks from a location if they are unavailable. I had to drive another 30 min to get the truck which took time, gas, and mileage. The agent was not even apologetic.

U haul experience was good and person was knowledgeable. However, no employees were wearing masks which is really unsafe and discorteous of every customer walking in.

The truck cab had a heavy smell of cigarettes. Too new of a truck to smell that bad.

There was no hand truck with the vehicle and I never found any furniture pads either. If there were any, I didn't see them with the truck when I picked it up

Very apologetic about my experience with Uhaul and took care of my check-in with no problems. If I ever considered renting a uhaul again...I would definitely rent one from here as they clean the vehicles out and provide great customer service.

Didn't ever receive money back I was supposed to receive.

Make it advantageous to make an advance reservation.

Great experience!

Great experience!

front tire strap ratchet device rusted had a difficult time securing tire strap.

Very professional and helped when our situation changed and needed to move our reservation.

Nice place. Easy process. Professional

First of all when I went to rent my reserved trailer the customer service was so rude they attended 2 seperate customers before me even though I was there first maybe my skin color I don't know was the cause then when I took trailer back 8 hours later I get charge 20 extra dollars this is B.S . I have rented a trailer over 20 times and have never had this extra charge with you guys this is straight bull crap considering I am a repeat customer

The staff was very personable and well prepared when we arrived. I would highly recommend this location for Uhaul rental.

Breanna was a great help

Matt was professional and friendly.

Absolutely the worst customer service I've ever experienced was treated rudely was told you shut up was made to leave the premises because I question them downloading my drivers license four separate times. I am asked them to wait a few moments before they continued to enter my drivers license the truck was not clean I don't care had food was not sanitized I would appreciate someone contacting me immediately I have already called and complain it was issued a $25 credit but it has not been removed from my final bill I actually turn the truck in a day early

We had a brand new truck and loved it!

Wide open pick up and return area, very easy

Charged for an extra day. We did not get the the appliance dolly we ordered online when we went to pick up our U-Haul truck.The U - haul at the pick up location gave us an extra day for the inconvenience. It is printed on the receipt. However when we went to drop our truck off U-Haul at our drop off destination they did not honor our printed receipt from our pick up location and charged us for the extra day. We have not been able to contact U-Haul via phone but we hopeful they will pay back the extra day charge and honor the printed receipt we have concerning this issue..

It was it was good good people help me on for you to thank you guys

Thanks a lot: this was easy!!

Very smooth, easy, quick check-out of vehicle. Truck worked perfectly. Easy acquisition, super easy return.

This is not specific to Oakwood but to the entire rental process. I had a truck reserved in Dawsonville, which then got moved to Gainesville. I arrive at the Gainesville Meineke on Friday and they tell me the truck has not been returned. Is it too hard to pick up the phone and CALL your customer and HELP them find another truck!? While I was at Meineke, I was contacted by Oakwood stating that they had a truck I could rent. Then the Meineke rep didn't know how to transfer the reservation. Come on people, get it right - they didn't even offer a discount with all the running around. THEN I get to Oakwood tire and I'm told I can drop it off "at any UHaul location" in Navarre when I'm done, however the next morning I receive a "per our conversation" email stating I have to drive all the way to Fort Walton Beach. That was NEVER a conversation. When I call to tell them to change it, customer service won't help and Oakwood is already closed for the weekend. NOT A HAPPY CUSTOMER

Everyone was extremely nice and respectful. We were a little confused on the billing And ended up spending more than we thought we were going to spend but that was at no fault of the location. We just didn't understand fully what we were having to pay for. We will still use this location again

Awesome experience!

We were very pleased with the experience. Matt Leetch was extremely helpful.

It was literally perfect. I knew I was gonna be an hour late returning the truck. I called the customer service number the day before to let them know and they didnt charge me for another day. Worked with me no questions asked. Couldn't ask for a better moving experience.

Very nice staff. They had everything ready and I was on my way in very little time.

New van which was very nice. Rode and drove well. Would rent again. Speedy check in and return.

First my location was changed and I was given no notice until I showed up at the original location and there was no truck available. When I got to the new location 5 miles away they had the truck but did not have all the equipment I had requested. I had to scramble to find furniture dollies for my move. This cost me an extra two hours of wasted time. While the truck was clean the engine ran rough. Thankfully it was a local move. I would have been very worried had it been long distance. I was very disappointed with U-Haul overall. On a good note, the guys from the moving company were excellent and did a great job! Kudos to Elite Movers for making what started off as a bad morning better.