Customer Reviews for Oakley Self Storage
(U-Haul Neighborhood Dealer)

123 reviews

4700 Main St   Oakley, CA 94561

(925) 392-4680

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(925) 392-4680

4700 Main St
Oakley, CA 94561

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

scott F. 
Rating:
3.0

I had enough gas when i dropped it and when i checked out it was less than And i couldn't prove cause the computer system was not working when i dropped the rental off So it's my word against their word

NANCY R. 
Rating:
5.0

Customer did not leave a comment.

Kati B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Last renter left trash in the truck and broke the loading ramp. Did not discover this until preparing to load and at that point was too late to exchange.

ERICH H. 
Rating:
4.0

good & clean location.

SREY R. 
Rating:
5.0

Customer did not leave a comment.

Rene A. 
Rating:
1.0

Actually having employees on site during the hours the facility claims to be open would be nice. There were several people trying to return and/or rent trucks and no employees on sit to help. I will be telling people not to rent a truck at this facility.

TRACY H. 
Rating:
5.0

The agent was professional, courteous and knew her way around the transaction flawlessly.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Best customer service ever !

EARL M. 
Rating:
5.0

Customer did not leave a comment.

Irakli C. 
Rating:
5.0

Customer did not leave a comment.

Ricardo P. 
Rating:
1.0

Will never use uhaul again. This is the second time we reserved a truck and had a issue. Our first experience they overbooked our truck. This time we reserved the biggest truck u had with 2 heavy duty dollys. We never got the dollys or the main big dolly for moving fridges and other appliances. None of the local store had any nor answered the phone. Our main goal for the day was moving not calling and sitting on hold for 2 hours via phone wait time. Just a trash company

JEREMY L. 
Rating:
2.0

They charged me a lot. For 65 miles drive and less than 5 hours in total, I was charged $225. This I believe is too much.

AHMAD T. 
Rating:
5.0

I really enjoyed the staff they truly had the best customer service. Super friendly and patiently answered all of my questions & concerns. Keep up the excellent work !

KURT D. 
Rating:
4.0

Over the phone representative was polite & quick to response to my request. His name was Taylor. Keep it up !

JIMMY O. 
Rating:
3.0

Add an employee or two! My van was still dirty from what seemed like a landscape company had used it. It had not been SANITIZED or wiped down at all. Seriously, two words delta variant! And I was over charged by about $100. I'm still trying to get a refund for that. If this is the case I will never use uhaul again. Completely disappointed.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

this location office opens right on time, the front desk lady is very professional very friendly, hours are great, pick up and return are very easy, yes, I recommended this shop.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

QI Z. 
Rating:
5.0

Great experience as usual. Thanks

Oakley S. 
Rating:
4.0

Customer did not leave a comment.

ferdie C. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
1.0

The woman who works behind the counter was very rude and not friendly at all. I tried very hard to be kind to her but she just couldn't be bothered and her attitude was bad and treated me like dirt. I feel she needs to have training in people skills and learn how to treat people with kindness. That is my recommendation for her going forward. How would she like to be treated like that the way she treats other people. I was very disappointed both times I came there she was rude!!!

DONNA K. 
Rating:
5.0

Customer did not leave a comment.

Rey S. 
Rating:
5.0

Nothing

ABIGAIL T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

GOWDILYAN S. 
Rating:
5.0

Customer did not leave a comment.

Lena F. 
Rating:
5.0

Clean the vehicle next time.

BRETT G. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL B. 
Rating:
1.0

Horrible service, and u guys charged me a bunch of crap that wasn't valid. I WILL NEVER USE THIS PLACE AGAIN EVER, AND I WILL MAKE SURE EVERYONE I KNOW DOES NOT USE THEM EITHER. Stay away from this place and keep your credit card and bank information away from them as well. You have been warned.

DANIEL A. 
Rating:
5.0

Great customer service keep it up thanks for immediate help.

GHEZAL A. 
Rating:
4.0

Customer did not leave a comment.

Ali H. 
Rating:
5.0

Incredibly better than my last experience with a Uhaul in Antioch, CA! A difference between night and day! 👏👏👏👏👏👏

Nanci L. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY T. 
Rating:
5.0

The vehicle, though serviceable, was not the cleanest of the vehicles in the lot. There were other vehicles there that was definitely cleaner on the outside.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

NEEKA S. 
Rating:
5.0

The storage representative was not only professional, but friendly and informative. She personally checked the truck for exterior damage that I would not have known to mark down. She was diligence and helpful

DARRYL E. 
Rating:
5.0

Only problem was my app wasn't working other than that I will always use this location. The employees are amazing.

PERLA J. 
Rating:
5.0

Excellent customer service, fast and reliable. I've already recommended this location to a friend. I will definitely be back should the need arise. Thank you so much.

HUGO S. 
Rating:
5.0

Thanks again for your amazing help!

SOLOMON G. 
Rating:
5.0

Customer did not leave a comment.

DALE D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

The contract said there was 3/8 of a tank of gas. There was not. They said to return it at 3/8 of a tank, I returned it with more. Inside was beat up. But, overall, I got what I needed done.

Tiffany S. 
Rating:
5.0

Great service.

ANWAR V. 
Rating:
1.0

Very poor customer service. Needs to learn how to interact with customer professionally. Speaks to paying customers with an attitude.

Blanca E. 
Rating:
1.0

Make sure you verify with representative everything to do with reservation and rental. Verify and make sure the location has checked the equipment extensively from the prior rental. Have location check and access Roadside notes so they can see what happened with equipment. Only location in area which had size vehicle needed for amount of time and messed that up even.

MATTHEW SCOTT G. 
Rating:
5.0

Customers should understand that when one person is late returning the truck, it affects everyone else who is scheduled to pick up a truck that day and sometimes the next day too. Please remember you are not the only one who needs to move and be considerate of the next person by returning the truck at the time you are scheduled to return it. Thank you, OSS

JOANNA G. 
Rating:
4.0

I was charged 25.00 for a few and yes it was a few dry leaves in the back of the truck. It had to take someone one minute to sweep out .

STEVEN H. 
Rating:
5.0

Excellent customer service. Very professional staff.

David C. 
Rating:
4.0

Customer did not leave a comment.

MANUEL G. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE G. 
Rating:
5.0

The person who helped was very professional

SONYA S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
5.0

Customer did not leave a comment.

Michael andrew D. 
Rating:
3.0

Customer did not leave a comment.

BREANNA M. 
Rating:
5.0

Customer did not leave a comment.

MANUEL G. 
Rating:
5.0

Customer did not leave a comment.

Shawntrice T. 
Rating:
5.0

Best customer service and everything was done in a timely manner. I had no issues with the rental.

AGNES G. 
Rating:
5.0

The customer service at this location is exceptional. Very organized and friendly. I've rented several times from this location and the customer service is always incredible. I've told several friends and neighbors about the service and availability of rentals.

Pamela C. 
Rating:
1.0

My reservation was at 9am. I had to wait until 10:30am when someone returned my truck late. I wasn't accommodated other trucks of the same size because they were going “farther”. The lady offered to charge me 99 cents for mileage instead of $1.29 for the inconvenience. I even remind her of what she said when I returned the truck, and she still agreed to the .99. A day later I see my final bill to discover she DID NOT give me the discount she agreed to. And it's Impossible to get a hold of them by Phone. Never experienced this with Uhual. Will not be going to this location again.

Monique M. 
Rating:
3.0

1. Despite having an online reservation I had to wait in a Very long line out the door at 10 AM because Only one employee was working inside. It was about a 10-15 min wait. 2. Truck was dispatched to me with one mile higher than what was on the paperwork provided to me. I had a busy day ahead of me. Given the lack of employees available and the long line I didn't have time to go back and dispute this.

Harry D. 
Rating:
5.0

Best UHaul operation I have experienced.

RICARDO G. 
Rating:
5.0

Customer did not leave a comment.

DEBRA F. 
Rating:
4.0

I was not able to appreciate the advantage of using the mobile check in option, as I had to wait for two returns and another pick up before I could get my keys. The staff member was friendly but appeared to be the only one available to help customers.

Norbert T. 
Rating:
5.0

Customer service is always GREAT!!

TERRI D. 
Rating:
5.0

Air conditioner not working very well. Other wise the customer service was awesome! Very friendly

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

ikechukwu A. 
Rating:
1.0

When I got there (9:00AM), no one was there. Had 2 young men to help me get a couch into a van I had reserved. UHaul person told me it would only cost me $10 more for a truck with 3 seats. I took the larger truck. Woman did not point out that the transmission was in haul or tow mode and took much more gas. i did not notice and so used much more gas until I saw it. Brought the truck back at 3:00PM that same day. No one was there. I had thought someone would want to check out the truck and agree on mileage. I stupidly left my wallet in the truck (from gassing up). Was leaving on a trip the next day; went crazy looking for wallet all night and next day. Finally figured out where i might have left it. People were waiting for me, etc. Tried to call UHaul where I got truck several times. No one answered. Drove over there and they had it. No call, no email, nada. The lady who was there (different than day before) was not in office, but I could hear someone was on the phone ( she never got off). I did get the wallet--thankfully. When I looked at my receipt, I saw that the mileage for the larger truck was way more and so it was more than $10 difference. Also contract erroneously said I returned truck the next day. Have rented lots of vehicles....sometimes from UHaul. Never again.

CONNIE S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

LISA N. 
Rating:
4.0

I was charged for a Utility Dolly that never made its way into my truck.

JOHN C. 
Rating:
1.0

Will never use this location again. They double booked the 15 ft u-haul truck. So I had to downgrade to a 10 ft u-haul truck. Made it very difficult to move everything that weekend. Could only do half the rooms.... in the timeframe I scheduled for the 15 ft truck we needed still waiting for a credit to be added for the inconvenience very disappointed

JEREMY L. 
Rating:
5.0

Great service very convenient!

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Jimmy D. 
Rating:
5.0

Customer did not leave a comment.

SHARAYA G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

ROBIN D. 
Rating:
5.0

Nice costumer service!!!! I rented a unit and truck!! I highly recommended

Juan R. 
Rating:
5.0

I was very satisfied with the 10 footer so you guys came through for me and that makes me so happy thanks again have a great day

CORNELL J. 
Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
5.0

Ensure the can of the trucks are clean

Pamela W. 
Rating:
5.0

I struggled with the e-pickup and drop off but the ladies at Oakley Self Storage were very friendly and helpful. Thank you.

JULIA B. 
Rating:
5.0

Customer did not leave a comment.

BELINDA R. 
Rating:
1.0

Incompetent, rude staff. I was unable to use the app to get my rental at the specified time, and had to wait for 2 hours for them to open (and the employee was even late to that). I'm done with UHaul.

CHRISTOPHER C. 
Rating:
5.0

Friendly & exceptional service

Janelle L. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
5.0

I was very impressed with the customer service. She did a great job.

DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

DERRICK M. 
Rating:
5.0

Staff was very professional and caring about everything being right for me the customer. Don't find that too many places. This is where I will come for all my u-haul rentals

GWENDOLYN D. 
Rating:
5.0

Customer did not leave a comment.

HENRY G. 
Rating:
3.0

Be available with keys at scheduled appointment, keep the vehicle clean from inside

Mahendra S. 
Rating:
5.0

Quick, friendly and reliable service...

Jonathon S. 
Rating:
5.0

Customer did not leave a comment.

DARRELL V. 
Rating:
5.0

Absolutely the best U-Haul experience I've had in life. Customer service superior and well executed.

RICARDO G. 
Rating:
5.0

Very polite and well mannered staff. They took the time to make sure your needs were meet.

ISHMEL C. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
No reviews have been submitted for this location.

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